Service desk jobs in CambridgeCrear alertas

IT Technician’s | MSP - Client Facing IT Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise Required. Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Look no further! Our long-standing client is

Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in. At Saffron Building Society, we believe happiness comes from within - including Money Happiness. Society by providing first-lin.

A technology recruitment firm is seeking a Service Desk Analyst to provide first-line IT support in Saffron Walden, Essex.This entry-level role is ideal for candidates with strong customer service skills and an interest in technology.Responsibilities include resolving IT issues, managing service req

Additional keywords: Service Desk Analyst, IT Support, Helpdesk Analyst, First Line Support, IT Technician, Technical Support, Customer Support, Entry Level IT, IT Support Specialist. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. S

Ready for your next move? We’re looking for a sharp, people-focused Service Advisor to join a thriving dealership in Cambridge. Whether you’ve worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you’ll feel right at home. Salary: £30,000 - £31,900 basic • £40,000 OTE Uncapped Hours: Monday–Friday, 8am–6pm • 1in3 Saturdays Why you’ll love this role • Pension Scheme, • Generous Holiday Allowance, • Company Car Scheme, • Long Service Rewards, • Prestige brand with a strong reputation, • Supportive team environment where your development actually matters, • A genuinely exciting opportunity to progress within a busy aftersales department What you’ll be doing (and doing brilliantly) • Welcoming customers at the service desk / service reception, building rapport and making their experience effortless, • Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency, • Identifying opportunities to upsell value-adding services, labour and products, • Keeping customers updated throughout the day and ensuring excellent communication, • Arranging courtesy cars or alternative transport where needed, • Working closely with the Workshop Controller and Technicians to keep workflow on track, • Clearly explaining work carried out, pricing, and recommendations What we’re looking for • Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent, • Someone who genuinely enjoys helping people (and has the personality to prove it), • Confident communicator on the phone and face-to-face, • Strong admin and IT skills — organised, accurate, able to prioritise, • A proactive attitude and the ability to stay calm in a fast-paced environment Sound like you? If you're an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Cambridge, hit APPLY today — we’d love to speak with you

My client based in Cambridgeshire are currently recruiting for a General Manager to join their team on a full time permanent basis. Reporting to the Operations Executive you will be responsible for overseeing the efficient operation of centres within your territory, while driving commercial sales, maintaining health and safety standards, training your team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals. Location: Cambridge Hours: 40 hours between 8:30am – 17:30pm Monday to Friday Salary: £43,000 DOE This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance. The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory. Key Responsibilities: P&L Responsibility: To exceed the monthly budget every month. Driving and sustaining the maximum revenue from the centres in the territory. Using all existing products and services to drive and sustain this revenue. Develop new products and services as appropriate. Use all days of the week to drive this revenue. Have good personal relations with the desk agents in national brokers. Configure the centre to generate and sustain the maximum revenue. Configure the centre to reduce the rates bill. Monitor and control expenses to ensure financial objectives are met. Operations: Ensure the smooth day-to-day operations of all centres in the territory. Monitor service quality and customer satisfaction. Identify areas for improvement and optimise processes. Allocate and manage staffing, budget, and facilities. Implement quality assurance processes to maintain a consistent level of service. Ensure that the highest level of customer service is maintained throughout all centres. Handle escalated customer issues and seek resolutions to maintain customer satisfaction. Commercial Sales: Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates. Identify and pursue new business opportunities, partnerships, and customers. Nurture and maintain relationships with key customers, corporate accounts, and brokers. Monitor and analyse market trends to adapt sales strategies accordingly. Marketing: Prepare local marketing campaigns which conform to corporate identity guidelines. Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media. People Management: Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting. Foster a collaborative and goal-oriented team environment. Responsible for recruiting employees and performance managing underperformance and misconduct. Repairs and Supplier Management: Identify repairs and maintenance needs. Drive down costs and increase speed and quality by using compliant local approved suppliers where possible. Approve and manage supplier relationships. Health & Safety: To have an understanding and work to policies relating to statutory H&S obligations Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to. Regularly inspect facilities to maintain health and safety standards. Promptly report and address any health and safety issues or violations. Knowledge/Experience: Confident user of Microsoft Office 365 (Word, Excel and Outlook Management experience Experience working in a serviced office environment Demonstrable experience of managing a P&L, in a customer facing multi-site business Graduate or further education (desirable) Minimum Grade C in English and Math’s (or equivalent) Key skills required for this role: Proven driver of revenue in multiple situations. Proven Commercial success. Makes good things happen quickly. Strong communicator, influencer and negotiator. Experienced manager and coach of people. Proven attention to detail. Experience of planning and forecasting. If you have the skills and experience listed above please send your CV to or call (phone number removed). INDHUN

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path? In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Cambridge area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver’s license

Distribution Assistant Are you looking for a hands‑on role where every detail counts and your work has a global impact? Join us as a Distribution Assistant, where you will play a vital role in ensuring our examination material reaches our learners around the world. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Have you ever wondered how an exam paper is created and processed? At Group Print and Operations, we securely print over half a billion A4 pages each year and deliver them to millions of learners across more than 170 countries. Once completed, centres return the papers to our distribution centre, where our scanning team digitises scripts so examiners can mark them electronically. Find out more about our distribution centre and what we do by watching our short video here. As a Distribution Assistant, you will play a vital role in ensuring exam materials are handled, processed and distributed securely and accurately. From preparing shipments to supporting smooth departmental operations, you will help ensure learners around the world receive their assessments on time—and their certificates once they have achieved success. Key responsibilities include: * Securely handling physical and electronic exam materials, always ensuring absolute confidentiality * Completing tasks efficiently and accurately in line with departmental processes * Maintaining service benchmarks and supporting planning activities * Identifying and escalating issues promptly * Supporting continuous improvement by sharing ideas and collaborating with colleagues * Following Health, Safety and Wellbeing procedures to maintain a safe working environment * Building positive working relationships across teams This is a varied role, where you will complete tasks that could be desk-based or involve walking/standing for a long period of time. We encourage development, and there will be many opportunities for progression and growth in your career here at our distribution centre. This role will require shift work (including night shift) for peak parts of the year, depending on organisational need. The standard working hours are 8.30am – 4.15pm Monday – Friday (3pm finish on Friday's). Shift times are a rotation of early shift (6am – 1.30pm), late shift (1.45pm – 9.15pm) and night Shift 9:15pm - 06:30 am Monday – Friday (early finishes on both shifts on Friday's) and you will receive a shift premium of 20% (nights 30%). About You You will bring strong attention to detail, time‑management skills and the ability to work confidently under tight deadlines. You are someone who communicates clearly, builds positive working relationships and is comfortable adapting to change. You take pride in high‑quality work, follow procedures carefully and enjoy working both independently and as part of a team. Essential skills & experience: * Proficient in Microsoft Office * Strong organisational and prioritisation skills * Good communication and relationship‑building skills * Ability to follow and maintain clear procedures * Comfortable working to deadlines and meeting benchmarks * Flexible and adaptable approach If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: * Knowledge of a production or distribution environment * Experience working with database systems For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th February 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 9th February and week commencing 16th February 2026. We aim to support candidates by making our interview process clear and transparent. If you are shortlisted and progressed through the stages, you can expect: * A 45 minute in person interview at our offices in Whittlesford If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Distribution Assistant - Apply now

Business Analyst Cambridge £400 per day Full Time To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council’s strategic objectives. Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes. Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases. Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed. Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

Line IT Service Desk Engineers.

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Lead daily operations of th

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

Service Desk Analyst – Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex. Provide first-line IT support to staff, resolving hardware and software issues promptly Troubleshoot technical problems to minimise se

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

A leading IT services provider in Greater London is seeking an IT Service Desk Analyst to support its IT functions on-site. You will serve as the first point of contact for IT support, resolving technical issues and managing service requests.

A leading recruitment agency is seeking an IT Service Desk Analyst to provide high-quality support in London on a 12-month Fixed Term Contract.

A leading property development company is looking for a proactive Service Desk Analyst to join their IT team in London. The ideal candidate has relevant qualifications, experience with helpdesk systems, and a commitment to professional development.

You will deliver helpdesk support, assist in equipment procurement, and ensure a seamless onboarding experience for new employees. The ideal candidate possesses strong communication and technical skills and is passionate about providing excellent service.

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team. Are you passionate about technology and ready to take your first

A leading managed service provider in Greater London is seeking an experienced Network Engineer to join their team.

Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support.

The role involves processing incident alerts, resolving technical issues, and ensuring service restoration while maintaining high standards of customer service. A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment.

In this role, you will be responsible for resolving incidents, supporting Apple Mac requests, and ensuring high-quality service for clients. Ideal candidates have a strong customer service background, foundational knowledge in Apple Mac systems, and experience with modern IT tools. A leading IT serv

Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. We are recruiting for a key position in our Global IT service desk

By focusing on our customers' needs we're building the flexible and sustainable insurance products and services that they deserve. You will play a key role in supporting the Zego IT infrastructure & users both at the London office and via the helpdesk. You will provide outstanding Level 1 support vi

Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk owning the most complex technical incidents across

Knowledge of the ITIL ServiceDesk environment. Minimum of 2-3 years 1st Line Service Desk experience. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.

Fueled by our passion for technology and what it can do to make businesses grow, Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Overall, our service desk ana

A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. You will implement service improvements, manage ticket flow, and work closely with project teams.

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

A challenger bank in the UK is seeking an experienced IT Service Desk Analyst to manage technical issues effectively.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Proven experience of working in an ITIL aligned IT Service Desk environment. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledg

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. About the Service Desk Analyst role. Accurately document work, updates and solutions in our service desk system.

Familiarity with ITSM tools such as ServiceNow, Freshservice, or Jira Service Management. Previous experience in an IT support or service desk environment. Strong communication and customer service skills, ideally in a multi-site setting.

A technology services partner is looking for a Service Desk Analyst in London to provide technical support and resolve incidents. The ideal candidate will have strong skills in Microsoft operating systems and cloud technologies, great customer service abilities, and the capacity to follow ITIL best

We’re looking for a proactive Service Desk Engineer to keep our global teams productive and secure. You’ll own our joiners–movers–leavers (JML) processes, manage access with care, and provide remote support across Windows laptops and MacBooks—all while keeping services documented, complian

A managed IT services provider in the United Kingdom is seeking experienced 2nd Line IT Service Desk Engineers to support customers via phone, live chat, and email.

Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff. Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions. Activel

An employment agency is recruiting a 1st Line Service Desk Engineer for a growing IT team in Plymouth.