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1st Line / Application Support Analyst • Location: Windsor Day-to-day of the role: • Provide first-line support to clients, resolving operational, configuration, and system-related issues., • Log, manage, and progress incidents in line with agreed support processes and SLAs., • Perform initial diagnostics on technical issues and escalate to 2nd Line Support or Development teams as necessary., • Support the testing, validation, and release of software updates and system enhancements., • Assist with the configuration, maintenance, and monitoring of both cloud and on-premises company infrastructure., • Proactively identify recurring issues and contribute to their permanent resolution., • Maintain accurate documentation, knowledge articles, and support records., • Identify opportunities for continuous improvement in support processes, system stability, and client satisfaction., • Strong communication and customer service skills., • Solid foundation in IT support with an understanding of quality, security, and data protection standards., • Proactive approach with a willingness to learn and a commitment to delivering an excellent client support experience., • Application Exposure to database administration, system integration, or release management activities is beneficial., • Previous client-facing experience in a technical support or service desk role., • Experience diagnosing and resolving application or system issues in a production environment., • A university degree in Computer Science, or proven industry experience in a comparable role.

Helpdesk Team Leader - Windsor (On-Site) - MSP - £40k-£45k Do you thrive leading technical teams and want to join a long-established MSP with over 30 years of success and a huge roadmap for growth? This Windsor-based Managed Services Provider is looking for a Helpdesk Team Leader to take charge of their busy Service Desk. You'll lead 4 Helpdesk Engineers and 4 Field Engineers, supporting over 100 contracted clients across environments ranging from 10 to 200+ users. With newly achieved ISO certifications and a fresh PSA system (Halo) rolling out this year, this is an exciting time to step in and shape process, performance, and culture. This role is fully on-site, working 8:30am-5:30pm. What you'll be doing: Step into a key leadership role, taking responsibility for day-to-day Helpdesk operations, team performance, and technical escalations. • Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field)., • Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service., • Acting as the senior escalation point and working alongside Tier 3 engineers., • Owning the PSA system (Halo): workflows, automation, reporting, and best-practice ticket management., • Running 1-1s, PDPs, performance reviews, and driving continuous improvement., • Coordinating Field Engineer schedules and ensuring smooth onsite support operations., • Supporting project delivery including:, • Microsoft 365 migrations, • Azure deployments, • Infrastructure refreshes, • Backup & DR improvements, • Experience leading or supervising a Service Desk/Helpdesk team within an MSP., • Strong technical grounding (2nd Line level) across Microsoft 365, networking, Windows Server etc., • Calm, structured escalation management - especially during busier periods., • Excellent communication, organisation, and multitasking skills., • Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too)., • Understanding of ITIL principles., • Azure experience, Backup tech (Acronis etc.), WatchGuard / similar firewall exposure, • Experience in ISO environments, • £40,000-£45,000 salary (DOE), • 25 days holiday + bank holidays, • Company pension, • Regular training & development, • Clear progression opportunities within a stable, respected MSP Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat. Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Administration Assistant (Maternity Cover) • Annual Salary: UST 4 £21,058 - £23,668 p.a. (FTE £23,866 - £26,824 p.a.), • Location: Staines, • Contract (up to 12 months for Maternity Cover) Day-to-day of the role: • Serve as the first point of contact at the school reception, providing a warm and professional welcome to all visitors, staff, and students., • Handle communications including emails, phone calls, and in-person inquiries, ensuring timely and accurate responses., • Utilise various school systems such as Office, Outlook, and SIMS to manage administrative tasks efficiently., • Support the organisation and execution of school events, fostering collaboration and community engagement., • Contribute to the safeguarding of children and young people by adhering to strict procedures and maintaining First Aid qualification for first-response aid., • Collaborate with the central Trust team to ensure consistency and excellence across the organisation., • Manage reprographics requests including printing, photocopying, and organising maintenance for reprographic equipment., • Proven experience in an administrative role, preferably within an educational setting., • Strong proficiency in Microsoft Office, Outlook, and school management systems like SIMS., • Excellent communication and interpersonal skills, capable of managing front desk responsibilities., • Organisational skills with the ability to manage multiple tasks and events efficiently., • A commitment to child welfare and safeguarding practices., • Competitive salary within the UST 4 scale., • Term-time working schedule, allowing for work-life balance., • Opportunities for professional development and training., • Being part of a supportive and dynamic team in a thriving educational environment.

As a Recruitment Specialist within the Embedded Software division, you have the responsibility for the delivery of services to both candidates and clients across the UK & Europe. You will position yourself as a specialist in the Embedded Software sector with the goal of achieving recognition as an expert in your dedicated field. You will report to your Team Leader/Manager. Currently, this role is a delivery role, whereby you will be servicing already existing businesses and working with an active candidate database. As and when required you will also be tasked with developing new clients and winning new business. You will be focusing on key clients in the Embedded Software market across the UK & Europe. This will include the following job title example and technology but not limited to: Electronic Engineers: Hardware / Software / Firmware. Embedded C, C++, C#, Embedded Linux, ARM , UNIX, RTOS, 3G, Application and Driver Development (inc Mobile), DSP, Algorithms, Audio, Video, Streaming, Symbian, ADA, STB, DVB, DTV, IPTV, DAB, MPEG, MHEG, etc. RF Engineers, Covering all aspects of RF System, Chip, Board Level, Wireless and Baseband Engineers. Including Architecture, Design, Develop, Test, Integrating, Verification, Validation, and Layout. All aspects including, RFID, WiFi, WiMAX, ZigBee, Transceivers, Receivers, Transmitters, Antennas, Amplifiers, PA, Pre-Distortion etc... Key Responsibilities: Client Development and Management • Cultivating and servicing existing accounts responsible for winning new business when required to grow your desk in the Embedded Software space, • Deliver a quality service to our clients by presenting a variety of qualified and suitable candidates, • Negotiation of contract rates, permanent introduction fees and retainer proposals, • Build an in-depth knowledge of your sector, • Develop long term relationships into key accounts Candidate Management • Identify, target and qualify potential candidates through various sources, • Interview candidates via the telephone and accurately qualify with all information onto the Tiger database, • Management of candidates through to offer and acceptance to include interview briefing, debriefing, offer negotiation and counter offer management, logistical management, relocation problem solving, • Regularly ask for and receive referrals and recommendations on LinkedIn In return you will get the following: • 22 – 25 days annual holidays (depending on length of service), • Monthly duvet days for target hitters, (12-16 days extra holidays per year), • Monthly lunch clubs for target hitters, • Quarterly incentives such as winter & summer trips, Cash incentives, • Christmas and Summer parties, • Pension Contribution, • Structured career progression opportunities, • Gym membership, • Free office parking, • Free Fruit and breakfast, fresh coffee making facilities

The Role: As a Hardware Sales Director/Principal Consultant within the HW Electronics and Engineering division, you will take full ownership of revenue generation and delivery across the UK and Europe. This is a true 360 role, responsible for business development, client acquisition, delivery candidate management and team leadership. You will position yourself as a specialist within the Hardware, Electronics and Engineering market, with the goal of becoming a recognised expert in your field and leading a team of consultants. The role will allow you full autonomy to build and grow a thriving profit center within a booming segment You will be expected to originate new business, win new clients, manage full recruitment processes end to end and grow a sustainable desk. You will have autonomy to shape your market, build long term client relationships and create a high performing revenue stream within Hardware and Engineering. Markets and roles covered include, but are not limited to: Hardware and Electronics Engineers including FPGA Engineers, RF Design and RF Systems Engineers, Test Engineers, PCB Schematic Design and Layout Engineers. Embedded Software & Firmware Engineers. Analog and Digital Engineers, Power Electronics and SMPS Engineers, EMC and Compliance Engineers, Systems Engineers Key Responsibilities: • Business Development and Client Management - Develop new business within the Hardware, Electronics and Engineering market across the UK and Europe., • Identify, target and win new client relationships - Build long term partnerships with engineering leaders, hiring managers and decision makers., • Negotiate contract rates, permanent fees and retained search proposals., • Develop a deep understanding of client businesses, technologies and hiring strategies, • Manage the full sales cycle from first contact through to signed terms and repeat business, • Delivery and Candidate Management - Source, identify and qualify high calibre Hardware and Engineering candidates., • Conduct detailed candidate interviews and assess technical and cultural fit., • Manage candidates through the full recruitment process including interview preparation, feedback, offer negotiation and counter offer management., • Help build and lead a successful profit center with Hardware Electronics across the UK and Europe. Requirements: • Proven experience in 360 recruitment within Hardware, Electronics or Engineering markets., • Strong track record of new business development and revenue generation., • Ability to engage credibly with engineers and technical stakeholders., • Highly motivated, commercially driven and resilient., • Comfortable working autonomously with ownership of targets and outcomes., • Strong communication and negotiation skills., • Team leadership and or management is highly advantageous. Benefits: Competitive base salary and uncapped commission 22 to 30 days annual holiday depending on length of service including hybrid working Monthly duvet days for target achievers Monthly lunch clubs for target achievers Quarterly incentives including trips and cash incentives Christmas and summer parties Pension contribution Structured career progression opportunities Gym membership Free office parking Free fruit, breakfast and fresh coffee facilities

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

This role offers a competitive salary and benefits, along with opportunities for career progression within a supportive and inclusive culture. A leading technology company in the United Kingdom is seeking a proactive IT Service Engineer to provide first-line support for IT-related issues. The ideal

The ideal candidate will have strong customer service skills, experience with Microsoft Office, and the ability to work towards tight service level agreements. A leading UK data centre provider is looking for a Service Desk Analyst to join their team in West Drayton. This role involves handling cust

A leading service provider in Maidenhead is seeking a Service Desk Coordinator to support customers and engineers effectively. This position offers a competitive salary up to £28k, extensive benefits including 28 days holiday, and ample opportunities for professional development in a supportive tea

A healthcare organization is seeking a candidate for an IT Service Desk role in Ascot, focusing on delivering first-line support to clinical and administrative staff.

As a Hardware Sales Director/Principal Consultant within the HW Electronics and Engineering division, you will take full ownership of revenue generation and delivery across the UK and Europe. This is a true 360 role, responsible for business development, client acquisition, delivery candidate management and team leadership. You will position yourself as a specialist within the Hardware, Electronics and Engineering market, with the goal of becoming a recognised expert in your field and leading a team of consultants. The role will allow you full autonomy to build and grow a thriving profit center within a booming segment You will be expected to originate new business, win new clients, manage full recruitment processes end to end and grow a sustainable desk. You will have autonomy to shape your market, build long term client relationships and create a high performing revenue stream within Hardware and Engineering. Markets and roles covered include, but are not limited to: Hardware and Electronics Engineers including FPGA Engineers, RF Design and RF Systems Engineers, Test Engineers, PCB Schematic Design and Layout Engineers. Embedded Software & Firmware Engineers. Analog and Digital Engineers, Power Electronics and SMPS Engineers, EMC and Compliance Engineers, Systems Engineers Key Responsibilities: Business Development and Client Management - Develop new business within the Hardware, Electronics and Engineering market across the UK and Europe. Identify, target and win new client relationships - Build long term partnerships with engineering leaders, hiring managers and decision makers. Negotiate contract rates, permanent fees and retained search proposals. Develop a deep understanding of client businesses, technologies and hiring strategies Manage the full sales cycle from first contact through to signed terms and repeat business Delivery and Candidate Management - Source, identify and qualify high calibre Hardware and Engineering candidates. Conduct detailed candidate interviews and assess technical and cultural fit. Manage candidates through the full recruitment process including interview preparation, feedback, offer negotiation and counter offer management. Help build and lead a successful profit center with Hardware Electronics across the UK and Europe. Requirements: Proven experience in 360 recruitment within Hardware, Electronics or Engineering markets. Strong track record of new business development and revenue generation. Ability to engage credibly with engineers and technical stakeholders. Highly motivated, commercially driven and resilient. Comfortable working autonomously with ownership of targets and outcomes. Strong communication and negotiation skills. Team leadership and or management is highly advantageous. Benefits: Competitive base salary and uncapped commission 22 to 30 days annual holiday depending on length of service including hybrid working Monthly duvet days for target achievers Monthly lunch clubs for target achievers Quarterly incentives including trips and cash incentives Christmas and summer parties Pension contribution Structured career progression opportunities Gym membership Free office parking Free fruit, breakfast and fresh coffee facilities TPBN1_UKTJ

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

Service Desk Manager * North London based (Hybrid) * Permanent, Full-Time * Salary: Up to £60,000 (depending on experience) A growing IT services organisation is seeking a Service Desk Manager to lead a global support function, oversee day‑to‑day service delivery, and strengt

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Duties and Responsibilities of our client’s 2nd Line IT Service Desk Engineer:. Experience with how an ITIL service desk runs.

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Se

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Partnership-fo

Issue access cards and provide access to vetting services for certain staff required to access higher security locations.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

Experience with service desk platforms such as Zendesk, ServiceNow, or similar. We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. This role reports to the Service Desk Manager and colla

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Role Specification: Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies Required Education & Trainings: High school Required Experience: Previous Service Desk experience is beneficial Broad und

Passionate about starting a career in IT? Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Requir

As well as a good understanding of troubleshooting and supporting Windows environments, you will also have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users.

Join a boutique Managed Service Provider with a 28-year track record of doing things differently. Duties & Responsibilities * Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users. Requirements * 2–3 years of experie

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

A technology managed services provider based in the UK is seeking a Customer Operations Manager (IT Service Desk) to lead and optimise their IT Service Desk operations on a 12-month fixed-term contract. The ideal candidate will have proven experience in IT Service Desk management, a strong knowledge

A managed services provider in the UK seeks an IT Service Desk professional. The role requires a focus on customer service and the ability to work under pressure.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Strong troubleshooting abilities with Microsoft Office and Windows desktops. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solu

A renowned camping organization in the United Kingdom is seeking a Service Desk Analyst to join their Technology & Change team. This full-time role involves providing technical support, troubleshooting issues, and maintaining high customer service standards.

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Candidates must have a previous track record of performing a Service Desk A

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all

A UK based SaaS firm is seeking a knowledgeable Service Desk Engineer to enhance their customer support team.

This role is ideal for someone with at least 1 year of experience in a Service Desk or IT support environment, who is passionate about delivering excellent customer service and resolving technical issues efficiently. Follow IT Service Desk processes, including prioritisation, SLAs, and incident mana

We are looking for a BT Service Desk Technician for our offices in London to serve as the first point of contact for end‑users who require technical support and assistance. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and inco

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming callsto the Service Desk, effectivel

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Join to apply for the Field Service Desk Side

Instead of assembling and maintaining a complex stack of payments‑related apps and services, we’re a Merchant of Record for our customers.