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We are currently looking for Service Support Analysts to join a market leading client of ours on a permanent basis. In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. Service Desk Experience & Knowledge:. ...

Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isnt prohibitively restricted. With some previous 1 st Line Support experience (and s...

Our clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal. Provide first-line support logged via telephone, email, or the IT portal to end users with a focus on excellent customer service. Provide eff...

We’re on the hunt for a people-focused, technically savvy leader to take charge of a talented service desk team at an innovative IT services company. As a Service Desk Manager, you’ll play a pivotal role in shaping that culture while ensuring world-class service delivery. The Role: IT Service De

The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and tickets. Experience working on an IT Service Desk. Syntax Integration is a Managed Services Provider, primarily ser...

The Systems Service Desk Support will be responsible for the providing a high-level service to our schools, resolving the systems support tickets raised by the schools in our network. With 39 schools currently open, we are looking to appoint an experienced, well-organised, enthusiastic, and highl...

ITIL - Service Desk Lead - Service Desk Manager . This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. Run the front line service desk function ensuring it provides a proactive, efficient and mature service to the organisatio

The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimize IT performance. We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. Handle...

As a Service Desk Manager, you’ll play a pivotal role in shaping that culture while ensuring world-class service delivery. We’re on the hunt for a people-focused, technically savvy leader to take charge of a talented service desk team at an innovative IT services company. A proven track record o

You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Service Level Agreements (SLAs). As the Service Desk Manager, you will lead a team responsible for delivering...

The Systems Service Desk Support will be responsible for the providing a high-level service to our schools, resolving the systems support tickets raised by the schools in our network. With 39 schools currently open, we are looking to appoint an experienced, well-organised, enthusiastic, and highl...

A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join their team on a temporary basis. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Strong knowledge of Windows 10/11, Office 365, and cloud services like Azure.

Tech:AzureOffice 365ITIL certificationService Desk Management:Daily oversight of the Service Desk team. You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Servi...

Familiarity with service desk tools like FreshService or JIRA. Work with IT leadership to align the service desk strategy with organizational goals. Manage procurement activities related to service desk provisions, ensuring budget compliance.

IT Service Desk AnalystPermanent role paying £35k-£40kHybrid working – 1 week in 4 working from homeAre you an IT Service Desk Analyst looking for a new challenge?Do you have experience of working in the legal sector or similar professional services?In this exciting IT support role working for a

Service Desk Manager - City of London - FM Service Provider - £36,000 - £38,000 per annum. CBW are currently recruiting for an experienced Technical Helpdesk Manager to work with one of our key clients based in Sevenoaks. The Technical Helpdesk Manager will be responsible for the management, moti...

Diagnose and resolve 1st line assigned tickets within target resolution timesAccurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticketProvide excellent customer service and an excellent customer experience at all timesConduct personal queue and ticket...

Experience working on an IT Service Desk. The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and tickets. ITIL Service Management disciplines.

The Systems Service Desk Support will be responsible for the providing a high-level service to our schools, resolving the systems support tickets raised by the schools in our network. With 39 schools currently open, we are looking to appoint an experienced, well-organised, enthusiastic, and highl...

The Systems Service Desk Support will be responsible for the providing a high-level service to our schools, resolving the systems support tickets raised by the schools in our network. Triage tickets received for non-Bromcom systemsSupport the team to ensure work is compliant with Ark SLAs for inc...

We’re on the hunt for a people-focused, technically savvy leader to take charge of a talented service desk team at an innovative IT services company. Think you're up for the challenge?—------------------------The Role: IT Service Desk ManagerLocation: Onsite Central LondonSalary: &po

Operations & Service Delivery+ Optimise service desk performance by refining KPIs and streamlining ticket workflows. A proven track record of managing IT service desk operations like a pro in a fast-paced MSP+ A rock-solid grasp of IT service management (you speak ITIL fluently). As a Service Des...

We’re on the hunt for a people-focused, technically savvy leader to take charge of a talented service desk team at an innovative IT services company. You'll lead a team of c20 in London and collaborate with global counterparts to ensure the seamless operation of a 24/7 service desk. The Role: IT ...

Following an internal promotion we're looking for a Service Desk Analyst (Deskside) to join us. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other nationwide locations where Clarion provides corpora...