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First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will provide first-line technical assistance, supporting users via phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. This opportunity would suit a junior IT professional looking to develop their skills, a candidate with relevant IT qualifications seeking hands-on experience, or someone with existing first-line support experience looking to progress. Salary will be dependent on experience. Key Duties and Responsibilities Log, manage, and resolve incidents and service requests in line with internal processes Ensure incidents and requests are handled within agreed service level agreements Deliver a professional, consistent, and high-quality support service Maintain a positive customer experience throughout support hours Use knowledge articles, online resources, and team expertise to achieve first-time fixes where possible Escalate issues to second- and third-line support teams or external providers when required Contribute to the service desk knowledge base, identifying gaps and submitting new or updated documentation About the Candidate Experience in a first-line or relevant roleStrong communication skills with a customer-focused mindset Enthusiastic about developing a careerOrganised, proactive, and able to work effectively in a fast-paced environment This is an excellent opportunity to join an organisation that values development and offers structured training and ongoing support.

Service Desk / 1st Line Technical Support - Nottingham - £24,000 A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service. Role Highlights: • First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting., • Log and manage tickets accurately in the ITSM tool., • Escalate issues when needed and keep users updated throughout., • Strong communication skills and confidence on the phone., • Customer service experience (IT experience is a bonus). Perfect for anyone with a passion for technology and a desire to build an IT career.Apply now!

IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: • Minimum 6+ months experience in a similar 1st/2nd line IT support role., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication skills, • Ability to prioritise tasks and deliver on deadlines, • Provide 1st / 2nd Line IT Support via phone / email / service management tools, • Building and configuring desktops, • Provide Microsoft Office 365 support, • Carry out Active Directory tasks, • Able to support users remotely and on-premises, • Roll out software centrally and manually, • Offer user laptop health checks, • Adhere to firm wide security standards, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager and identify recurring issues They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Nottingham / Derby / Leicester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Kickstart Your Recruitment Career with Tradewind Recruitment in Nottingham Are you intrigued by the dynamic field of recruitment but unsure where to begin? Tradewind Recruitment is your ideal gateway! Based in Nottingham, we invite you to join our renowned Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we are a benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for 5 times and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: • Competitive Salaries: Start with a £28,000- £30,000 base salary and realistic earnings of £35,000 to £40,000 in your first year., • Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success., • Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Nottingham's rich cultural heritage and vibrant city life, you can make the most of your free time!, • Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events., • Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: • Source and interview candidates for temporary and permanent roles., • Craft professional CV profiles for client marketing., • Increase candidate placements by working closely with our sales teams., • Meet weekly targets and KPIs set in conjunction with your manager. You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: • Business Development, • Margin Negotiation, • Visit Impact Training, • Safeguarding, • Managing Difficult Conversations At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Nottingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Nottingham.

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent to join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems -Log, update, and manage support tickets accurately, ensuring all actions are documented -Troubleshoot and resolve basic technical and service-related issues, escalating where required -Liaise with internal technical teams to ensure timely resolution of customer issues -Maintain a high standard of customer service and clear communication throughout the support process -Meet agreed service level agreements (SLAs) and performance targets -Contribute to knowledge bases and process improvements where appropriate -Work collaboratively as part of a large support team to ensure consistent service delivery Skills & Experience -Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable) -Strong communication skills, both written and verbal -Comfortable working with IT systems, CRM or ticketing tools -Ability to manage multiple tasks and prioritise effectively in a fast-paced environment -Strong problem-solving skills and attention to detail -A team-oriented attitude with a willingness to learn and develop technical knowledge Please get in touch today with your updated CV if you are interested in this role.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Key Responsibilities: 1. Technical Operations: • Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions., • Conduct functional tests, performance monitoring, and system diagnostics., • Ensure project milestones are completed in line with company standards and customer expectations. 2. Call Center Technical Support: • Participate in call center support for technical troubleshooting and remote diagnostics., • Collaborate with the Help Desk team to resolve advanced technical cases., • Act as the technical escalation point for complex issues. 3. Customer Support & Communication: • Serve as the primary technical contact for customers during field operations., • Provide detailed explanations of system performance and troubleshooting steps., • Ensure a high level of customer satisfaction through professional service delivery. 4. Reporting & Documentation: • Prepare technical reports, including diagnostics, repair logs, and commissioning records., • Ensure accurate completion of service records, inspection forms, and checklists. 5. Training & Technical Procedure Development: • Conduct technical training sessions for customers, service partners, and internal teams., • Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting., • Support the continuous improvement of training content by integrating field experiences and lessons learned. 6. Compliance & Safety: • Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies., • Conduct on-site safety inspections and maintain proper tool and equipment handling procedures. Requirements: Education & Certification: • Diploma or degree in Electrical Engineering, Energy Systems, Mechatronics, or related technical fields., • Minimum 1-2 years of experience in field service related to BESS/PCS/RESS systems., • Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems., • Strong knowledge of PCS, BESS, and RESS technologies, including grid compliance., • Ability to read and interpret technical blueprints, wiring diagrams, and control schematics., • Familiarity with SCADA systems, EMS (Energy Management Systems), and monitoring platforms. Soft Skills: • Excellent communication skills for delivering training and technical explanations., • Problem-solving and critical thinking skills to manage complex technical challenges., • Adaptability to changing project environments and deadlines. Work Environment: • Frequent travel to various project sites., • Field-based environment with exposure to industrial and outdoor conditions., • On-call availability during critical project phases and emergencies.

Service Desk Manager NottinghamLocation: Nottingham, StaplefordContract: Full-time, permanentSalary: £33,500We are looking for an organised, customer-focused Service Desk Manager to lead the reception and front-of-house

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IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu