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Digital Skills Trainer - Specialist Leeds – hybrid Perm Summary We’re currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you’ll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You’ll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work – boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: • Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages., • Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources., • Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement., • Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance., • Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively., • Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training., • Previously been in an IT Trainer role, • Proven experience in delivering engaging and effective training sessions to diverse audience, • Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly, • Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication, • Strong attention to detail with a track record of producing high-quality work, • Ability to work independently and manage time effectively, • Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-LP1#LI-hybrid

2nd Line / 3rd Line Support Engineer – IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems., • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, • Remote access solution implementation and support: VPN, Remote Desktop Services., • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets, • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, • Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently, • Office 365, • Exchange, • SharePoint, • Azure Active Directory, • Microsoft Intune, • Microsoft Teams, • Windows Server(s), 2019, 2016, 2012, 2008, • Active Directory, • DNS / DHCP, • Routing and Remote Access, • AD Connect, • Remote Desktop Services, • Microsoft Office Packages, • Network Switching, • VLAN’s, • Firewalls & Routers, • Port Forwarding, • Previous working within an IT MSP, • This role is 5 days onsite but could be 4 days for someone highly experienced., • This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Transformation Analyst (AI & Copilot) Location: Leeds / Edinburgh (Hybrid - ~40% office) Contract Type: 12 months - possibility for extension The Opportunity This role sits within a Service Transformation function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot, there is a major opportunity to simplify and accelerate support journeys - reducing the time colleagues spend searching for help, raising tickets, or explaining issues. This role will focus on embedding AI capabilities into end-to-end service processes, ensuring new AI-driven experiences are practical, measurable, and genuinely improve how colleagues access support. Key Responsibilities Improve support journeys using AI and Copilot Identify opportunities where AI can enhance how colleagues and service teams interact with IT support processes, including: • Helping users identify the correct request or incident type more quickly., • Supporting colleagues in describing issues clearly using AI summarisation of screenshots, emails, or error messages., • Enabling service desk teams to summarise ticket history and extract next steps quickly., • Improving knowledge discovery with contextual article summaries and recommendations. Assess current service management workflows to identify opportunities for improvement across: • Request catalogues, • Incident and fault handling, • Ticket routing and fulfilment, • Users struggle to understand next steps, • Tickets are incorrectly routed or reassigned, • Knowledge content is difficult to locate, • Virtual support tools fail to resolve issues effectively Design and test AI-enabled improvements Working closely with product owners, service desk SMEs, and delivery teams, you will: • Develop AI-driven workflow improvements (prompts, suggestions, automation patterns)., • Prototype simple AI agents or copilots that support service workflows., • Ensure solutions align with governance, security, and permission models., • Run small test-and-learn pilots to validate impact before scaling. Support AI adoption across operational teams Help teams embed AI into their day-to-day work by: • Developing practical prompt guidance tailored to service operations., • Supporting hands-on adoption through coaching and team engagement. Define and monitor performance improvements such as: • First-time-right request selection, • Reduction in ticket misrouting, • Service desk handling time, • Effort required for colleagues to find help Skills & Experience Essential • Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge)., • Strong process analysis and problem-solving skills., • Interest or experience in using AI tools such as Microsoft Copilot to improve workflows., • Ability to translate operational pain points into clear improvement opportunities., • Strong stakeholder communication across technical and operational teams., • Familiarity with ServiceNow or similar ITSM platforms., • Experience supporting technology adoption or change initiatives. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £350m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our successThe RoleWe are seeking a proactive and detail-oriented Group IT Operations Analyst to join our dynamic IT Team. This role is pivotal in supporting the integration of newly acquired businesses into our IT ecosystem, ensuring a seamless transition from acquisition through to business-as-usual operations. In this role, you will work closely with third-party vendors, internal IT team colleagues, and stakeholders across our growing business to deliver a range of IT projects aligned with strategic objectives. The ideal candidate will have a strong background in IT with demonstrable experience in managing the Microsoft suite of products.Key Responsibilities • Lead and deliver the end-to-end IT integration of newly acquired businesses from initial IT discovery through to handover to BAU/service desk teams., • Act as a key liaison between internal IT teams, business units, and third-party providers to ensure project requirements are clearly defined and delivered., • Coordinate project activities, ensuring milestones are met, risks are managed, and documentation is maintained., • Ensure smooth transition of IT services and infrastructure into operational support, including knowledge transfer, and documentation for the service desk., • Identify and implement, in consultation with IT colleagues, improvements to IT operational processes, • Work alongside our Project Management function to provide regular updates to stakeholders on project progress, risks, and outcomes. Skills Required, • Proven experience in IT operations or IT project delivery, ideally within a multi-site or group structure, • Strong understanding of IT infrastructure, networking, and service management principles, • Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organisation, • Strong organisational skills and attention to detail, • Proven experience in managing the Microsoft suite of products and familiarity of IT management tools availableWhat we offer, • Competitive salary commensurate with level of experience, • Hybrid working options considered following training & probation completion, • Free parking, • Company Pension scheme, • Generous holiday entitlement & Birthday off, • Bupa Cashplan, • Death in service scheme, • Gym Flex, • Many more REF-227 272

Are you a Network Engineer who enjoys owning complex infrastructure and solving high-impact technical challenges? A large UK-based enterprise organisation with a complex multi-site infrastructure estate is looking to bring on a Network Operations Engineer to help maintain and enhance their enterprise network estate. This is a key role within the infrastructure team, focused on ensuring stability, performance, and security across critical systems and networks while contributing to ongoing infrastructure improvement and transformation projects. The Role You will be responsible for monitoring, maintaining, and optimising enterprise network environments, acting as a senior escalation point for network-related incidents. Working across LAN, WAN, WLAN, security platforms, and cloud networking, you will play an important role in ensuring core systems operate reliably while supporting continuous improvement across the network estate. Key Responsibilities • Monitor and maintain enterprise LAN / WAN / WLAN infrastructure, • Troubleshoot and resolve complex network incidents, including root cause analysis, • Support and manage firewalls, switches, wireless controllers, and access points, • Carry out patching, vulnerability management, and configuration reviews, • Assist with network upgrades, migrations, and infrastructure projects, • Produce and maintain technical documentation, network diagrams, and SOPs, • Act as an escalation point for service desk and high-priority incidents, • Work with security teams and external partners to investigate security events, • Support capacity planning, performance monitoring, and resilience initiatives The environment includes a mixture of enterprise networking and security technologies, including: • Cisco / Meraki networking, • Fortigate, Palo Alto or Cisco Firepower firewalls, • Routing & switching technologies (OSPF, VLANs, STP), • Monitoring platforms such as PRTG or SolarWinds, • Strong experience within network operations, network engineering, or infrastructure engineering, • Hands-on experience managing enterprise networking environments, • Strong troubleshooting and analytical skills, • Experience supporting network security technologies and firewall platforms, • Comfortable working independently and owning technical issues through to resolution, • Hands-on experience managing enterprise networking environments, • Strong troubleshooting and analytical skills, • Experience supporting network security technologies and firewall platforms, • Comfortable working independently and owning technical issues through to resolution, • Certifications such as CCNP Enterprise, CMSS, or Palo Alto PCNSA, • Experience with cloud networking (Azure or AWS), • Opportunity to work in a large enterprise networking environment, • Involvement in infrastructure improvement and transformation projects, • Exposure to a modern networking and security technology stack To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Graduate Recruitment Consultant Leeds – Office Based Competitive Salary + Uncapped Commission (Up to 30%) Consult is a bold and energetic recruitment consultancy operating across healthcare and scientific markets globally. We partner with ambitious organisations to identify exceptional talent that drives outstanding commercial performance. Our specialist knowledge of the markets we serve allows us to match people based on culture and long-term potential, not just experience on paper. As an independent business, we pride ourselves on being flexible, customer-focused, and committed to delivering real value to both clients and candidates. The Opportunity We’re looking for ambitious and driven individuals to join our Leeds team as an Entry Level Recruitment Consultant. This is a fantastic opportunity for graduates, sales professionals, or individuals early in their careers who want to build a rewarding career in recruitment with strong earning potential and clear progression. You’ll learn how to run your own recruitment desk like a mini business, developing both commercial and people skills while building relationships with professionals across international markets. As a Recruitment Consultant, you will: • Source and engage high-quality candidates, • Conduct candidate interviews and assessments, • Build strong relationships with clients and candidates, • Identify new business opportunities and support business development, • Manage recruitment processes from start to finish, • Develop expertise within specialist healthcare and scientific markets Training & Development You’ll be supported by a structured onboarding programme, ongoing coaching, and a highly experienced team dedicated to helping you succeed. You’ll gain hands-on experience in: • Talent sourcing, • Interviewing and candidate assessment, • Client engagement and relationship building, • Business development, • Running and managing your own recruitment desk You’ll thrive in this role if you: • Have a strong work ethic and ambitious mindset, • Enjoy speaking to people and building relationships, • Are financially motivated, • Take initiative and stay positive under pressure, • Want genuine career progression and development We believe in rewarding hard work and supporting our team with great benefits: • 25 days annual leave in year one (increasing with service) Ability to purchase up to 5 additional days leave, • Gifted birthday leave, • Extended Christmas leave, • Free breakfast and fresh fruit in the office, • Company trips and team incentives, • £1,000 internal referral scheme, • Wellbeing gifts that increase annually, • Quarterly financial advisor sessions, • Cycle to Work scheme, • Simplyhealth cash plan, • Presidents Club for top performers Why Join Consult? • Build a specialist career in global healthcare and scientific recruitment, • Earn uncapped commission with a top-tier structure, • Join a high-performing, supportive team, • Receive training, mentorship, and fast career progression If you’re looking for a career where your effort directly impacts your success and earning potential, we’d love to hear from you, send your application across to

Experienced Recruitment Consultant – Healthcare / Life Sciences Leeds (Full Time, Office Based) Competitive Salary + Uncapped Commission (Up to 30%) Consult (part of Compass Recruitment Solutions), is a specialist global recruitment consultancy operating across healthcare, MedTech, life sciences and scientific markets. With more than 25 years of industry experience, we work in partnership with organisations around the world to help them identify and secure the talent that drives innovation, growth and long term success. Our approach is built on deep sector knowledge, long standing industry relationships and a commitment to understanding both our clients’ commercial goals and our candidates’ long term career ambitions. Within the group, Consult specialises in connecting talent with opportunities across medical, scientific and healthcare sectors, while also delivering senior executive search through our MedExec brand. This collaborative structure enables our consultants to work within highly specialist markets while benefiting from the reputation, resources and relationships of a wider international recruitment group. Our culture is built on dedication, relationships and delivering solutions. We invest heavily in training and development, equipping our consultants with the tools, market insight and support they need to become recognised specialists within their sector and build long term, successful careers in recruitment. The Opportunity We’re looking for an Experienced Recruitment Consultant to join our Leeds office. This role is ideal for someone with a commercial recruitment background in healthcare or life sciences who can demonstrate a strong billing history and is looking to grow their own specialist market within a global sector. As a Recruitment Consultant, you will: • Manage the full 360 recruitment lifecycle, • Develop and grow relationships with global healthcare and life sciences organisations, • Identify and win new business opportunities, • Source, interview, and assess specialist candidates, • Manage recruitment processes from brief to placement, • Build a strong industry network and market reputation, • Develop a specialist niche and grow your own revenue generating desk We’re seeking a recruiter with a strong commercial mindset and proven success. You will ideally have: • Previous 360 recruitment experience, • A background in commercial recruitment within healthcare, life sciences, or scientific markets, • A consistent billing track record, • Strong business development skills, • A relationship-led approach to recruitment, • A desire to become a recognised market specialist Benefits • 25 days annual leave in year one (increasing with service), • Annual leave purchase scheme (up to 5 additional days), • Gifted birthday leave, • Extended Christmas leave, • Free breakfast and fruit in the office, • Company trips and incentives, • £1,000 internal referral scheme, • Accruing annual wellbeing gift, • Quarterly financial advisor sessions, • Cycle to Work scheme, • Simplyhealth cash plan, • Presidents Club for top performers If you’re an experienced recruiter looking to develop your own market, maximise your earnings, and work in a specialist global sector, we’d love to hear from you. Please submit your application across to

Job Title: Service Delivery Manager (Contractor ) Experience: Minimum of 5 years in a similar role Location: Leeds (hybrid 2 day travel per week) with occasional travel to Manchester SC Clearance eligible – Mandatory – Active SC Preferred Shift and Schedule: Day Shift with participation in an on‑call rota for Major Incident Management. Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management disciplines. The successful candidate will provide strong service leadership, maintain customer confidence, and ensure consistent, high‑quality service delivery during a complex transition period. The role requires a pragmatic, delivery‑focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‑pressure, customer‑facing environments. Key Responsibilities: • Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management., • Provide on‑call Major Incident Management cover, ensuring rapid coordination, clear communications, and effective resolution., • Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point., • Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives., • Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing., • Proactively identify and manage risks, proposing mitigation plans to protect service outcomes and contractual commitments., • Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement., • Take accountability for ensuring technical solutions continue to meet business requirements throughout the service lifecycle., • Collaborate across internal teams, customers, and third‑party suppliers to deliver a cohesive “One Team” service experience., • Oversee the end‑to‑end service lifecycle, including service support, delivery, and transition activities. Experience / Education: Mandatory • Degree in Computer Science or equivalent experience in a complex operational environment, • Minimum 5 years’ experience in a Service Delivery / Service Management role, • Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement, • Strong customer‑service orientation with a pragmatic problem‑solving approach, • Proven advocate and practitioner of ITIL best‑practice processes, • Experience in a customer‑facing environment Desirable • ITIL v3 Certification, • ITIL v4 Certification (Preferred), • Experience in Major Incident Management, Incident Management, and Service Transition, • Strong technical background with the ability to communicate effectively to non‑technical stakeholders, • Hands‑on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the Field Services team with onsite deployments if required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards Key Responsibilities: • Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat., • Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research., • Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required., • Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries., • Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards., • Ensure appropriate adherence to performance targets including KPIs and SLAs., • Build excellent working relationships within the TFS team, with other teams within the Managed Services Department, as well as within the wider organisation., • Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers. Requirements: • Minimum 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team., • Knowledge and technical understanding of Microsoft 365 and general business IT systems., • Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services., • Experience of leading problem management, service change or implementation, or project delivery., • Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity., • Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management., • Experience working within PRINCE2 projects, as a team resource., • Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions., • Ability to demonstrate excellent troubleshooting skills., • Ability to demonstrate strong team working and team leadership skills.

About the Company The mission of LTIMindtree Company, is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTIMindtree is extending its technology business with specific expansion plans in UK. About the Role Job Title: Field Services Engineer Work Location onsite: Leeds, UK (Travel to Blackpool as per req.) Contract: 1 year Job description: • Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD, • Interacts with MLL personnel to problem solve future state requirements, • Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge, • Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT, • Maintains facility IT ownership, • Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc, • Performs sitelevel DR CMDB related to GTS services, • Risk security vulnerability and compliance management related to GTS services, • Localsitelevel asset planning purchasing deployment and decommissioning related to GTS services, • End user knowledge eg training technical writing related to GTS services, • Delivery and coordination of enduser services service desk related to GTS services eg desktopprinterother hardware support network user access collaboration tools mobility software installmaintenance 247 coverage best endeavors or formalized, • VIP services related to GTS services, • Service request coordination related to GTS services Skills Mandatory Skills: Shopfloor Field Support

You will lead a cross-functional DevOps team responsible for continuous development of new features and for supporting live operations (L2 and L3) of a mission-critical service classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights and escalation paths. You will uplift capability by creating T‑shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational risk, unplanned work and live service obligations. Run a flow-based delivery system (e.g., Kanban/Scrumban) that supports frequent, safe releases while protecting reliability. Make trade-offs explicit across time, scope, quality and operational stability; secure timely decisions from stakeholders. Embed operate-to-build behaviours: operability in the definition of done, production readiness by default and engineered resilience. Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled and auditable to a CNI-appropriate standard: risk-based approvals, peer review, evidence capture and safe rollback plans. Drive problem management and prevention: blameless post-incident reviews, trend analysis, remediation tracking and reduction of repeat incidents/toil. Coordinate with service desk, L2 teams, security, infrastructure/platform teams and suppliers with clear interfaces and escalation paths. Shared triage and coordination model Design and operate a rota where team members across disciplines manage incident triage and coordination roles, with explicit guardrails. Establish a lightweight incident command structure for major incidents, enabling non-engineers to coordinate while engineers focus on diagnosis and fixes. Maintain runbooks, decision trees and handover checklists so incident coordination quality is consistent and repeatable. Evidence-led performance using DORA and reliability metrics Use DORA metrics as core evidence of delivery health and improvement: deployment frequency, lead time for changes, change failure rate and time to restore service. Combine DORA with operational measures: SLA/SLO attainment, incident volume/severity, MTTR, alert quality/noise and reliability trends. Convert metrics into action: set improvement goals, run spikes and demonstrate measurable change over time. People management and performance leadership Line manage team members (or manage via matrix, depending on structure), setting clear expectations, objectives and development plans. Lead performance management: regular 1:1s, feedback, coaching, addressing underperformance early and recognising strong performance fairly. Build a healthy team culture: psychological safety, inclusive ways of working, sustainable pace and shared accountability for both Dev and Ops outcomes. Own capability uplift: build T‑shaped skills through rotation, pairing, shadowing, learning time and skills coverage planning to reduce single points of failure. Support recruitment and onboarding: role shaping, interviewing and ramping new joiners safely into live service responsibilities. Financial management and reporting Own delivery financial management for the team/engagement: budgets, forecasting, burn tracking and variance analysis; escalate risks early with options. Manage capacity and utilisation: ensure the team has explicit buffers for incidents/toil and that plans reflect real operational demand. Support commercial discipline where relevant: scope/change control, accurate time recording and evidence to justify changes driven by operational realities. Produce clear reporting for all stakeholders: delivery progress, operational health, risks/issues, financial forecasts and improvement initiatives linked to metrics. Stakeholder management and governance Communicate clearly under pressure during incidents and high-risk changes; provide credible, timely updates and escalations. Report progress in a way that links delivery to service outcomes and risk posture. Ensure alignment with security, auditability and resilience expectations typical of government/health mission-critical services. Essential experience and skills • Proven experience running a DevOps build-and-run team delivering new features while supporting a live production service under strict SLAs., • Demonstrable evidence of using DORA metrics to identify constraints and drive measurable improvement over time., • Strong operational leadership: incident/problem/change management, operational readiness and safe release practices in high-stakes environments., • Experience designing and sustaining rotation models that share operational load fairly and prevent permanent dev-only or ops-only roles., • People management experience (line or matrix), including coaching, performance management and team health practices., • Government, NHS/health, emergency services, or other mission-critical delivery experience; familiarity with CNI expectations., • Familiarity with SRE concepts (SLOs, error budgets, toil reduction) applied pragmatically., • Experience integrating dev workflows with service management tooling (e.g., ServiceNow or Jira Service Management)., • Working knowledge of modern engineering practices (CI/CD, IaC, blue/green or canary deploys, observability).

IT Support Technician Hunslet, Leeds (On-site) Up to £27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Job Title - Hire Controller Location - Leeds Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact. For us to help you on your journey to success, heres what youll need: • Strong organisational skills, • Strong communication skills both verbally & written, • Adaptability, • Commitment to learn and develop, • Driving license, • Previous experience working within the hire industry or similar sales or operational role

Claims Handler (Subsidence) Salary: £50,000 - £65,000 DOE Remote working Due to our continued success in the UK market we are expanding our team. As one of the leading businesses in our field we always strive to exceed customers expectations, so if you are detail orientated, driven and eager to be part of a global firm then read below. We are seeking a self-driven and confident Subsidence Claims Handler, who has the drive to grow within the business and elevate their career. The role is home based with occasional office visits, so the ability to be self-motivated is an absolute must. The main duties and responsibilities will be to work as part of our desk-based team to drive claims through to settlement. Further to the above you will: • Proactively manage subsidence claims through to completion, • Regularly update clients, policyholders and all others involved, • Assist the field team in completing reports and support where necessary - soil analysis etc., • Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met, • Manage identified and reported problems within set timescales, • Provide support to the Surveying & Subsidence office team in periods of extreme volume What we are looking for: Ideally someone who has worked in a field based capacity now looking to move back to a “desk based” role. If you have a surveying background then this is absolutely advantageous. Furthermore: • Proven knowledge and understanding of Subsidence in relation to insurance claims, • Knowledge or experience of managing technical building claims and the understanding of claims handling, • Excellent telephone skills with the ability to always provide the highest level of customer service, • Articulation and good communication skills, • Flexibility and adaptability, with the ability to organise own workload If you are proactive, organised, and eager to join a successful business, we would love to hear from you so click to apply!

About the Role We’re hiring an Infrastructure & Site Reliability Engineer to work across both a group, including Software Integrators (SI) and Blink. This is a hands-on technical role - not a service desk position - focused on keeping our applications, deployment pipelines, and cloud infrastructure reliable, secure, and scalable. This is a pivotal position that not only will have scope to make a big impact on the team and customers, but this position also has the exciting opportunity to help build foundational UK operations from near zero. You'll operate at the intersection of infrastructure, DevOps, and platform engineering: owning cloud environments, supporting application teams, improving observability, and resolving complex incidents end-to-end. The ideal candidate has a strong sysadmin or DevOps foundation and is comfortable working directly with client engineering teams. The role includes participation in a compensated on-call rotation (weekend pager duty included), shared fairly across the team. This role sits across both businesses, owning the infrastructure and platforms that keep them running. Software Integrators Software Integrators is a dedicated software development and engineering team, building, maintaining, and supporting the full technology stack for one of the UK's largest same-day delivery companies. Blink Blink is a transport management system built for the vehicle logistics industry — connecting car carriers, shippers, dealers, and drivers. Originally launched in Australia, Blink is now expanding into the UK and New Zealand Key Responsibilities Infrastructure & Cloud • Own and manage cloud infrastructure across Azure and/or AWS, including provisioning, configuration, and cost management., • Monitor, maintain, and improve Linux-based server environments and PostgreSQL databases., • Troubleshoot networking issues across VPN, DNS, firewalls, and routing configurations., • Contribute to infrastructure-as-code and automation tooling to reduce manual toil. Application & Pipeline Support • Support CI/CD pipelines across SI and Blink, ensuring reliable, fast deployments., • Work closely with engineering teams to diagnose and resolve application-layer issues in production., • Improve platform observability through logging, metrics, and alerting (e.g. Prometheus, Grafana, ELK, Humio)., • Participate in incident response: triage, root cause analysis, resolution, and post-incident documentation. Reliability & Operations • Participate in a rotating on-call schedule with compensated weekend pager duty, shared equitably., • Maintain and expand runbooks, documentation, and internal tooling., • Collaborate with distributed teams across the UK and Asia Pacific., • Identify reliability risks proactively and lead improvements to uptime and performance. Required Skills & Experience • Solid background in IT systems administration, infrastructure support, or technical operations (not end-user desktop support)., • Strong hands-on experience with Linux servers in a production environment., • Experience with cloud platforms (Azure and/or AWS - including networking, compute, and storage)., • Good understanding of networking fundamentals: routing, firewalls, DNS, and VPNs., • Experience with PostgreSQL or other relational databases., • Comfortable working independently and across distributed time zones., • Strong written and verbal communication skills - you'll engage directly with client engineering teams. Bonus Skills (Nice to Have) • Experience with DevOps tooling: CI/CD pipelines, Docker, Kubernetes., • Cybersecurity fundamentals - hardening, access control, vulnerability remediation., • Exposure to monitoring and logging platforms such as Prometheus, ELK, or Grafana., • Familiarity with scripting or automation in Bash, Python, or similar. What We Offer • A fully remote, UK-based role with occasional in-person collaboration., • An opportunity to help build the UK operations for the group from near zero, • Meaningful scope across two products - SI and Blink - with a varied, hands-on remit., • Compensated on-call allowance with a fair, sustainable rotation., • A collaborative team culture that values autonomy, initiative, and technical excellence., • Competitive salary, DoE

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages * Work with the Service Desk

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role its a chance to make a real difference to peoples lives when they need it most. About the Role As a Desk based Loss Adjuster, youll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. Youll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy balancing cost-effective solutions with exceptional customer care. Youll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to in...

Marble Talent Group are currently recruiting for a Hire Desk Controller to join their clients team in Leeds! Key Responsibilities - * Main contact for service and maintenance bookings, scheduling engineers, and handling customer queries. * Manage engineer diaries, reports, timesheets, and expenses. * Order equipment, raise purchase orders, and process subcontractor works. * Maintain accurate customer and job records. * Provide excellent customer service and administrative support. * Assist with calls, coordination, and general office tasks. Personal Requirements - * Strong customer service and communication abilities. * Good organisational and computer skills (Microsoft Office). * Attention to detail and ability to manage workload independently. * Positive, professional, and proactive attitude. Salary - £26k - £30k depending on experience For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing ...

Our ideal candidate has strong communication skills, knowledge of Windows OS, and a team-oriented attitude, with opportunities for professional development. The position offers a competitive salary and a range of employee benefits including healthcare plans and development programs. A leading vehicl

Ideal candidates will have 1-2 years of IT support experience, be customer-focused, and possess knowledge of Microsoft Windows, while an ITIL qualification is beneficial. A leading housing association in the UK seeks an ICT Service Desk Analyst to join its team. The role offers a 4-day working week,

We are hiring a Service Desk Analyst to join our Leeds office on a permanent basis, supporting a global service desk for one of our key clients. Service Desk Analyst – Leeds based. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT suppo

This position offers hybrid working options and various perks including 25 days vacation, ongoing training opportunities, and a vibrant company culture. In this role, you will be the primary support contact for IT queries, conducting troubleshooting and ensuring efficient resolution of issues. The i

Taking parts requests from engineers, workshops, and the service desk. Supporting the purchasing, receiving, and secure storage of parts. You do not need previous experience in parts, engineering, or supply chain, just a positive attitude and a willingness to learn.

Exemplary timekeeping, as the shift-based nature of the Service Desk team necessitates self-motivation and high personal standards to deliver seamless service to both internal and external clients. Offer 1st line Service Desk assistance via central support number, email, or face-to-face, aiming to r

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? This is a desk based Loss Adjuster role within our specialist team, offerin

A leading law firm in the United Kingdom is seeking a dedicated IT Service Desk member to deliver high-quality support across various IT systems. Joining us means being part of an inclusive culture that values personal growth and improvement, with opportunities to reach your full potential.

A global IT service provider in Leeds is seeking a Service Desk Analyst to provide high-quality IT support to internal users for issue resolution. The candidate will be responsible for logging incidents in ServiceNow, troubleshooting common IT issues, and collaborating with teams to enhance service.

A global law firm is seeking a Finance Service Desk Analyst to provide first-line support to internal stakeholders and manage ticket resolution.

A global law firm is seeking a Finance Service Desk Analyst to provide first-line support to internal stakeholders and external suppliers. Responsibilities include managing and maintaining service desk tickets while ensuring effective communication and solutions are provided. The ideal candidate wil

Strong troubleshooting abilities with Microsoft Office and Windows desktops. Get notified about new Service Desk Analyst jobs in. We celebrate diversity and are committed to equal opportunities for all.

A leading technology support company in Leeds is looking for a 1st Line Service Desk Engineer to provide exceptional customer service and technical support. Join a family-oriented environment with hybrid working options and various employee benefits. You'll be responsible for diagnosing issues and m

Are you a IT Service Desk professional who is Interested in a 4 day working week?. We are looking for a proactive and customer-focused ICT Service Desk Analyst to join a friendly and supportive ICT team within a leading housing association.

A leading student accommodation provider in Leeds is seeking a Night-time Customer Service Assistant to ensure a luxury living experience for residents. We value excellent communication skills, a proactive approach to service, and flexibility in availability. Join a dynamic team focused on deliverin

A prominent insurance firm is seeking a Desk-based Loss Adjuster to join their team in Leeds.In this hybrid role, you will manage Home and Commercial claims, providing exceptional customer service, and leveraging your expertise in insurance policies and damage assessment.The position offers a suppor

A leading global law firm is seeking a Finance Service Desk Analyst to join their team in Leeds. The role requires strong organisational skills and involves managing support tickets, providing first-line assistance to internal stakeholders, and contributing to continuous improvement in service deliv

The Finance Service Desk Analyst role is part of Finance Service Desk team and reports to the Finance Service Desk Manager. Assisting with other daily tasks assigned by the Finance Service Desk Team Leader / Finance Service Desk Manager. Working with other finance teams, business services teams (inc

Our Service Desk Manager, who started his own journey as an apprentice here at Zenith, is a testament to the fantastic growth opportunities we offer. Monitor internal ticket system for new incidents and service requests. Provide desktop support, including new device configuration, fault-finding, and

Join the team of a respected national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive and friendly company. About the job Hire Desk Controller Leeds £28-34k Depot Based What You’ll Get * £28-34k salary * Excellent additional benefits * 25 days holiday + Bank Holiday * Career progression & professional development opportunities Role & Responsibilities * First point of contact for customer enquiries * Responsible for receiving orders and collections of equipment. * Calculating and supply of quotes * Planning transport for deliveries and collections * To proactively work with all departments * Dealing with damages and calculating costs. * Full training on product range will be given. Skills & Experience Required * Hire desk experience is desirable but not essential * Strong organisational and problem-solving skills * Excellent written and verbal communication skills * Office based customer service and admin experience

Front of House Coordinator - PART-TIME Salary: £28,500 (pro rata £19,000) Hours: 25 hours across 5 days - flexible but must cover core hours 12-2pm Fully Office-based We are excited to be recruiting for a Front of House Coordinator to join a global company on a part-time basis. This role is central to ensuring a smooth and welcoming experience for all visitors, customers, and colleagues, while providing essential support to the Office Manager and wider business operations. This is a fantastic opportunity for someone who is looking to step into a role they can develop and make their own whilst working flexible hours. Key Responsibilities Deliver a high-quality visitor experience, including greeting guests, setting up meeting rooms (with IT requirements), and providing hospitality where needed. Coordinate meeting room bookings and ensure rooms remain clean, tidy, and fully equipped. Manage the front desk and telephone system, ensuring all calls, messages, and emails are handled promptly and professionally. Managing incoming and outgoing mail, parcels, and courier services. Assist with catering arrangements, including food preparation and service when required. Maintaining and ordering office supplies when needed. Support the Office Manager with administrative and facility-related tasks, including purchase orders (SAP) and company car administration. Arranging travel including international flights, trains, hotels and car hire.About You Experience in a front of house, reception, or administrative support role is desirable. Excellent communication and organisational skills, with a professional and approachable manner. Proficient in Microsoft Office and confident using business systems (e.g. SAP). Ability to multitask and prioritise effectively in a busy environment. A proactive team player with strong attention to detail and a commitment to maintaining high standards of presentation and service.Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful

Service Delivery Manager (SC Cleared) ITIL V3 - ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months. TPBN1_UKTJ

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred, Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months

IT Support Technician Hunslet, Leeds (On-site) Up to £27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job title: Cloud and Infrastructure Engineer Location: Remote, team based in Leeds Reports to: Global Head of Infrastructure, UK Remuneration: Up to £65k GBP (CWE) & pension, 25 days hols, Main Purpose Our client, a Uk based, global consulting organisation, is looking for a Cloud and Infrastructure Engineer to join their Global Cloud Services Team (GCS) with a passion for working with innovative cloud technologies, containerised hosting environments and public cloud platform engineering. The GCS team are responsible for providing first-class cloud infrastructure and engineering for our client’s managed cloud service solution to our clients and colleagues worldwide. GCS Engineers undertake infrastructure builds to specification, are responsible for incident response to remediation for infrastructure incidents and carry out maintenance activities such as patching and technical application upgrades to infrastructure estate and cloud hosted systems. Key Responsibilities • To carry out infrastructure builds to specification and internal team processes and documentation, • To provide incident response as and if required – either from monitoring and alerting or as a third-line escalation from support desk - and to undertake investigative and diagnostic processes, formulate and execute action plans, and work in teams to progress incidents to resolution, • Patch and upgrade application and platform components to pre-arranged schedules to keep within vendor support and latest security versions, • To take part in the incident management call rota to respond to incidents at 3rd line/from alerts on infrastructural platforms., • To continuously review, improve, simplify and expedite existing practises, processes, tooling, runbooks, build documents - and more - to identify opportunities for improvement and optimisation, • To take part in GCS’ proactive monitoring regime using cloud-native tooling and to respond with remedial actions to resolve issues and prevent incidents, • To stay up to date with new and emerging technologies: most notably cloud architecture and containerisation platforms personally and to leverage the experience and knowledge within the team (and wider) to make GCS an organization-leading technical resource Required Skills/Technologies • Containerization experience – preferably IBM RedHat OpenShift but also any experience working with Docker or Kubernetes in any form, demonstrable understanding of principles. Ability and demonstrable experience with building OpenShift clusters and/or building new environments into OpenShift clusters a distinct advantage. Experience managing OpenShift clusters, adding and removing nodes and compute resource, and troubleshooting as part of incident response also an advantage., • Public cloud platform engineering skills - preferably AWS and/or Azure - implementation and demonstrable builds experience a distinct advantage, • Serverless architectures and experience with cloud-native toolsets designed for immutable infrastructure, • Infrastructure as code experience – preferably Ansible but also Terraform, Chef, Puppet, AWS CloudFormation, Azure Resource Manager, Google Cloud Deployment Manager etc, • Configuration management experience – preferably Ansible but also Chef, Puppet etc, • Source control and CMDB – preferably GitHub and Azure DevOps but also SVN, Jira, Confluence, • Linux environment experience – Debian-based, Red-Hat based, • Cybersecurity practises and frameworks – notably demonstrable experience with ISO27001, SOC1/2, CyberEssentials+ and/or the NCSC 14 Principles of Cyber Security Skills and Qualifications • Team players only in GCS – our strength is in our ethos and our culture and our quality of service, • Ability to write strong and concise technical documentation to add to and improve the GCS technical library, • Ability to troubleshoot, diagnose, replicate-simulate-quantify, triage and investigate technical issues and problems, and the ability to identify root causal factors, • Professional and committed, able to work unsupervised for task completion, disciplined, organised, • Applicants that enjoy playing a mentoring role to others or bringing others up to technical grade within the team will be developed, encouraged and rewarded, • Empathic to colleagues and service requestors and willing to be as helpful as possible in a service provision role where customers are internal as well as external, • This is not primarily a client-facing role, but applicants that are comfortable to deal directly with clients and can explain technical issues to client end users may be asked to assist in this regard from time to time, • Ability to succeed working in virtual teams with colleagues on the other side of the world Place of Work: This role is either: • Home-based (homeworker);, • Based at the Leeds Office (Thorpe Park, East Leeds LS15); or (By agreement dependent upon the personal circumstances of the applicant) Some travel to a local office office to meet for face-to-face meetings with line management is required from time to time. Some travel to client premises may be required if specific need is identified., although this is uncommon. Hours of Work: This permanent role works a standard eight-hour day, five days a week. As a global role, some work outside the regular business day is required, and the salary reflects this commitment. We Commit to offer You: • A commitment to your personal development, allowing you to grow with the company., • Training and development to improve your skills, including internal team mentorship programs., • A professional, friendly, inclusive workplace., • Flexible working options, including working from home

We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds. Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores. Responsibilities include: Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. New account opening and onboarding of new customers Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. Follow up of open quotes to drive revenue performance within the allocated region Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes Understand and articulate product range (customer gets the right machine for the job). Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience Deal with all customers queries quickly, efficiently and cost effectively. Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment Hard working with a high level of customer focus Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer Proactive, high energy team player, ability to work closely with colleagues at all levels. Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.

Line IT Service Desk Engineers.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Se