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Service Desk Coordinator (Technology Team) - WC2E 9DDSalary: Starting from £30,784 per annum, based on skills and experienceFull time: 40 hours per weekPermanent ContractBased in: Covent Garden, London The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk. Work as part of the 11x7 Shift system on the IT Service Desk. Receives and handles requests for service, follow

Key Responsibilities Handle incoming support tickets using the service desk platform Provide first-line fault-finding and troubleshooting over the phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prio

To perform the activities associate is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool.Have very good understanding of ITIL Processes, Process knowledge of.Incident/Request/change/problem.

Our client runs a straight line service desk. Service Desk / IT Support Engineer - to £40k - Oxford/Hybrid/Remote.

Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk. Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and

Our ideal candidate will have: Previous experience in a customer service, administrative, or coordination roleExperience working in a busy office or customer-facing environmentExperience using Jira Service Management or similar ticketing system would be preferable but not essentialOutstanding interp