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We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

A challenging and exciting everyday life with the opportunity for professional development. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of servic...

IT Service Desk Analyst / 1st Line Support Analyst. IT Service Desk Analyst / 1st Line Support Analyst. A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis.

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service ski...

Employment Solicitor (Remote) £65,000 + Generous Bonus Structure + Additional Benefits (OTE £65,000+ Year 1, OTE £70,000 Year 2, OTE £80,000 Year 3) Permanent Full Time 25 chargeable hours per week (flexible) 100% Remote United Kingdom Wiseman Consulting is recruiting...

Job Title: Software Engineering Manager Level: Manager (Leadership Team) Reports to: Director of Commercial & Strategic Delivery Location: Wakefield Purpose of Role The Software Engineering Manager role is responsible for developing, implementing and managing Minster Law’s Application ...

Employment Consultant Solicitor (Remote) £65,000+ Generous Bonus Structure + Additional Benefits (OTE £65,000+ Year 1, OTE £70,000 Year 2, OTE £80,000 Year 3) Permanent Full Time or Part Time 15 - 25 chargeable hours per week (flexible) 100% Remote Wiseman Consulting is re...

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function,...

Candidates with relevant experience or titles such as IT Technician, IT Service Desk Technician, Helpdesk Support, 1st Line Support, 2nd Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, Technical Support, Network Support, Microsoft Server, VMware, Hyper-V, and related roles w...

Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.

This Professional Services client requires a Service Delivery Manager to manage a small team of technicians and third parties to provide help desk, desk-side support, incident management, and service restoration activities, to ensure the ongoing provision of critical services to internal colleagu...

Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up!. Service Delivery Manager - Service Configuration Management. Service Desk Manager/ Service Desk Team Lead.

Our client is looking for an IT Help Desk Engineer to join their team. As an IT Help Desk Engineer, you will be responsible for:. Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets.

The role holder will deliver an excellent client service experience and to continually improve the quality of the service delivered through proactivity, good communication, technical skill and organisation. Take and record calls (incidents and service requests) on the IT service desk system, ensu...

Although a fixed term position, the hope is that this position will become permanent as the business settles after a period of change.

We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose. We are committed to delivering high-quality products to...

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function,...

Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supportin...

Proven background working as a 1st/2nd Line Support Analyst within a Service Desk environment. Systems Support Analyst - 2nd Line Level. Experience of supporting and administrating a VMWare vSphere virtual environment.

The post holder is a member of an IT support team and should be prepared to help when assistance is required, either within the same team, or from other IT teams. This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firm's IT...

As an IT Service Desk Analyst you will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person and via the Internal IT Service Delivery toolset. This is an exciting opportunity for someone to complement our existing IT Service Desk team...

This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems.To deliver a high level client service experience and to continually improve the quality of the service delivered through proactivity, good communication, ...

Are you an education recruitment consultant looking for a new challenge? Wanting more of say on how you run your desk and service your clients? Require a little more flexibility?. We are currently looking to bring in experience education consultants whether Secondary, Primary or SEND we have an o...

Essential hardware experience: laptops, desktops and phones.

Are you an experienced Service Desk professional looking for your next challenge? We’re seeking a proactive and customer-focused individual to join our team. Service Desk role, performing a wide range of IT support tasks. As a key member of our service team, you will take.

If you have experience as a 2nd Line Service Desk Analyst and are looking for a new challenge, then you should consider this opportunity to work in one of the leading professional service organisations in the sector.

Supervise and coordinate IT service desk operations, ensuring prompt resolution of incidents and service requests according to established SLAs and OLAs. Lead and mentor service desk and technical support staff, fostering knowledge transfer and professional growth.

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function,...

Service Desk Analyst (Associate II - Cloud Infrastructure Services). Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program...

Service Desk Analyst Job Description. The ideal candidate would have a very high level of customer service experience and past experience working in a helpdesk environment. Previous experience of at least 2 years of working on a Microsoft technical service desk environment – Windows Server, Activ...

You will effectively sit above a talented team of Service Desk Engineers, dealing with support escalations, as well as overlapping into the infrastructure space with the company's highly-skilled Infrastructure specialists. The 3rd Line IT Support Engineer role will have varied responsibilities ac...

Service Desk Engineer, GET STAFFED ONLINE RECRUITMENT LIMITED. Service Desk Engineer, GET STAFFED ONLINE RECRUITMENT LIMITED. Service Desk Engineer, GET STAFFED ONLINE RECRUITMENT LIMITED.

Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with extensive fleet, local depots nationwide, and experience across sectors like construction, warehousing, aviation, and more. To provide an end-to-end hire desk service on behalf of N...

Senior Service Desk Engineer (3rd Line), leeds, west yorkshire. We're Hiring: Senior Service Desk Engineer | Remote (UK).

Reporting directly to the IT Service Desk Team Leader, the successful candidate will show enthusiasm, excellent customer service skill, excellent technical and diagnostics skills and a "hit the ground running" work ethic. Preferable minimum 3-years previous experience working in a busy customer s...

Service Desk Analyst - 30,000 per annum - Leeds. Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. Providing support to internal staff via Service Desk portal & telephone.

Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. At Afinite we're looking for a proactive and positive Service Desk...

Therole may support the Service Desk Manager and Senior Service Desk Analyst insome high-level tasks and overall running of the team. Reportingto the Service Desk Team Leader your role will be supporting the operationaloutput of the Service Desk team, including supporting LTHT colleagues withthei...

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services envir

We're Hiring: Senior Service Desk Engineer | Remote (UK). Senior Service Desk Engineer (3rd Line), wakefield. Resolve complex incidents and service requests.

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Act as the primary point of contact for technical service requests. Exceptional customer service and problem-solving skills.

Handle complex incidents and service requests within the 1st line Service Desk, ensuring accurate triage and clear communication. Service Desk or Technical Operations environment, showcasing your ability to share knowledge effectively through structured training, mentoring, or coaching. You’ll al...

One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Experience troubleshooting IT issues across software, hardware, and net...

Service Desk Manager/Service Desk Team Lead. Service Desk Manager/Service Desk Team Lead. Ideally, candidates should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career.

Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices. The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies. Facilitating helpdesk and desktop supp...

Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Working within the Support team, the Service Desk Engineer provides 3rd line technical support and m...

The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. Work closely with resolver gr...

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a sta...

Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few. VodafoneThree - Service Desk Advisor. VodafoneThree - Service Desk Advisor.

Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues...

This is a fantastic opportunity for a 2nd Line Service Desk Engineer to work with a leading technology services organisation, supporting troubleshooting and resolution of both VIP and user issues across the company's IT estate. Line Service Desk Engineer – VIP Support, Windows OS, Active Director...

Vacancy Service Desk Analyst Platformer. Foster strong relationships between the IT Service Desk and the rest of the company. Our team is dedicated to bringing the agency to life by maintaining seamless technology services.

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications ...

Senior Service desk Engineer - Jamf / MacOS. As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. Apple in the UK, their of...

Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction. ITIL V3/V4 Foundation certification and/or customer service accreditation (preferred but not essential). Ready to join the UK’s largest managed service provider?.

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. ...

The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. Manage service catalogues and ensure all supported services are documented and current. Lead, support, mentor, and develop ...

IT Support/Service Desk/Windows Server/Active Directory/Office 365/Networking/Castle Donington/IT Analyst/Helpdesk/Infrastructure Support. Minimum 1 year of experience in a commercial IT support or service desk role. BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON.

Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. We are seeking a Service Desk Manager to lead our team of first- and sec...

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Troubleshoot and remediate Mobile phone issues reported to the Service Desk. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software an...

Senior Service Desk Engineer (3rd Line), newcastle-upon-tyne, tyne and wear. We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests.

We’re Hiring: Service Desk Engineer (French Required). We are looking for a Service Desk Engineer fluent in French to provide exceptional technical support to our contract customers. Experience in a 1st or 2nd line IT service desk role or similar.

It is exciting times here at Churchill Retirement Living and we are recruiting for a Service Desk / Senior Service Desk Analyst. You will provide 1st and 2nd line support to ICT users in the resolution of reported faults, fulfil service requests made by ICT users (via the ICT Service Management T...

Maintain awareness of service desk procedures, documentation, and best practices. Get notified about new Service Desk Administrator jobs in. Respond to and resolve incoming service requests and incidents via phone, email, or ticketing system, with excellent communication and customer service.

Strong Service Desk experience with excellent knowledge of IT infrastructure and Microsoft technologies. Handling and resolving incidents/service requests within agreed SLAs. Promoting self-service support tools and providing on-site user support when required.

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. Assist with operational Service Desk co...

Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues. Proven ability to prioritise tasks, work und...

Provide consistently, excellent levels of customer service.

As a Technical Service Desk Team Leader, you will manage and lead the Service Desk team, ensuring high-quality support and service delivery. Your organizational and methodical approach will ensure all areas of the Service Desk responsibilities are managed effectively. Maintain accurate records of...

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. Fully support the ENOC Service Desk for all customer...

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and ...

We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. This industry giant is a true fo...

Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. Service desk or project management background. Get notified about new Ser...

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. Previous experience in IT helpdesk support.

We are seeking an ICT Service Desk Technician to join our proactive team. Be the first point of contact for the ICT Team, receiving tickets via email, phone, instant message, and face-to-face, ensuring all information is recorded in the Service Desk system. Provide internal support services to th...

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Proven experience managing and leading a service desk. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding bes...

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Ag...

We're supporting a local business in their search for a Service Desk Engineer who enjoys problem-solving, working both independently and in a collaborative team, and is passionate about continuous learning.

The organization is seeking for a skilled Service Desk Manager to lead the growing team of engineers and deliver exceptional IT support services. Lead and manage the Service Desk team, providing mentorship and fostering a collaborative work environment. Flexibility once the Service Desk is runnin...

We’re looking for an 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Knowledge of basic technology products and services. Hybrid working support - Allowance towards a home desk and chair.

To ensure the highest level of service is delivered to all guests. Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring. Takes personal responsibility for correcting customer service problems.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate th...

Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc. Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday). Service Desk Analyst / IT Support Help Desk Technician.

Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. Service desk or project management background. Support Desk Manager - Up ...

We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives. Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk...

As a Service Desk Engineer fluent in French, you will provide top-tier technical support to our contract customers, reporting to the Service Desk Team Leader. We’re Hiring: Service Desk Engineer (French Required). Experience in a 1st or 2nd line IT service desk or similar technical role.

Endeavour Recruitment has an excellent contract opportunity for a Service Desk Engineer for their busy client close to Gatwick Airport in the West Sussex area. Technologies: Service Desk, ITIL windows 7 MS Office 1st and 2nd line support Exchange Citrix. You would be trouble shooting and resolvin...

Our ideal Service Desk Senior Analyst has the following qualifications:. Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategi...

A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. In this Service Desk role, you will provide first-line ICT support in a fa...

Service Desk Analyst needed in Bedford. Proven record of accomplishment working in a complex service desk environment. The successful candidate will provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording a...

Previous experience in a customer service or service desk environment. The team is seeking a Service Desk Analyst to join the Customer Support function, this role is ideal for someone passionate about providing high-quality technical and customer support within a fast-paced environment. Join a ma...

Littlefish is recruiting a 247 Service Desk Engineer to join the Service Desk Team. Experience in a 1st and 2nd line IT service desk or similar technical role. Includes online GP, counselling, and cashback services.

Provide consistently, excellent levels of customer service.

We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

This is an opportunity to step into a very well-established desk with a strong track record of success, offering excellent earning potential and clear career progression. Established desk with an existing client base, focusing on temporary placements for administrative, PA, EA, and receptionist r...

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. The Service Desk Analyst will b...

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

Oversee day-to-day Service Desk operations, ensuring SLA compliance and optimal task coverage. Previous experience in a leadership or team lead position within a Service Desk or technical support environment. Professional, structured, and proactive approach to customer service and operations.

The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. Experience in a Service Desk role with a desire to progress. As ambassadors of service, we are Wavenet’s first contact with customers, partn...

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Experience with how an ITIL service desk runs. Line IT Service Desk Engineers.

Sound knowledge of Service Desk and Asset Management software. To provide high quality support and rapid restoration of normal services, acting as 1st line support until the end of June 2025. Excellent organisational skills to manage multiple open incidents/service requests and call backs.

We’re looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. Get notified about new Service Desk Engineer jobs in. Service Desk Engineer (End User Support).

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the wa...

Get notified about new Service Desk Engineer jobs in. Experience working on an IT Service Desk. Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors.

Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Senior Service desk Engineer - Jamf / MacOS. As a Senior Engineer within an establi...

Our client is a high-profile organisation with a successful Service Desk team delivering first class frontline support service to their Users. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer serv...

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. ...

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.

Providing excellent customer service by responding promptly to service requests and providing regular updates on progress. Having flexible availability and participation for all rotating rostered shifts to cover service desk hours (7am – 8pm AEST Monday to Friday). Previous experience in a simila...

Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Work on specific IT projects for customers as directed by the Service Management team. I like to raise the bar, we look at creating opportunities to increase quality and improve efficien...

IT Service Desk - analyst offering support for a wide array of systems and applications. Our services shape the future of connectivity by delivering media and data seamlessly, whether to your TV, radio, or smart meter. Opportunities for career advancement in areas such as 2nd/3rd line support, pl...

The Service Desk Engineer is responsible for handling first, second, and third level support of service requests. Line Service Desk Engineer with Accreditations and Training Provided. Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolve...

We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies. Facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation and housekeeping acti...