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2nd Line Engineer (MSP) - Office based in Liverpool We're on the lookout for a 2nd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy. In this role, you'll support a broad mix of SME customers, providing on-site support across desktop, server, networking, and cloud platforms. Every day is different - from troubleshooting complex issues to assisting with project rollouts and system upgrades. You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key. Key Responsibilities: * Handle escalations and 2nd line support tickets through the service desk * Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms * Assist with project work such as migrations, deployments, and upgrades * Maintain detailed documentation and ensure SLA targets are met * Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a high-energy, multi-client environment. Salary in the region £28-30K depending on experience 2nd Line Engineer (MSP) - Office based in Liverpool To From Record Yes No Always use these settings Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. To From Record Yes No Always use these settings

1st Line Support – 3-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: • 1st Line / Service Desk Support – in a Windows / Microsoft environment., • Windows 10/ Windows 11, • Microsoft 365, • Exchange, • Azure, • Outlook, • MS Teams, • Active Directory, • Telephony support, • Triaging tickets and escalating to relevant teams where necessary, • Using ServiceNow ticketing system, • Mix of remote & deskside support - including working on a tech bar, • Good customer service skills, • Job role: 1st Line Support, • Job type: Contract, • Duration: 3 months’ contract with view to extend, • Rate: £130 - £150 per day, • Working hours: 37.5 hours per week Monday - Friday, • IR35 status: Inside IR35 Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Your new companyReporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role-Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella).-Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations.-Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works.-Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections.-Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements.-Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach.-Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources.-Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management.What you'll need to succeed- You will have good hard services experience.- Good compliance experience and knowledge- Ideally plant room experience- Good leadership and management experience- Able to manage mufti sites- It would be advantageous if you have worked on listed buildings or in conservationWhat you'll get in return- £43000 salary- 38 days holiday including bank holidays- 35 hour week-Civil Service Pension Scheme-35% staff discount in all Cafés-25% staff discount in all Shops-Employee Assistance Programme-Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay SchemeWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Estates Manager – Client side - £43000 plus package – Liverpool-based Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed • You will have good hard services experience., • Good compliance experience and knowledge, • Ideally plant room experience, • Good leadership and management experience, • Able to manage mufti sites, • It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return • £43000 salary, • 38 days holiday including bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. # 4772918

Senior Recruitment Consultant – Life Sciences & Chemical Manufacturing (UK) Location: Liverpool Specialism: UK Life Sciences, Chemical, Bioprocess & Industrial Manufacturing (Permanent and/or Contract) About Hays Life Sciences Hays Life Sciences supports organisations across Pharmaceuticals, Bioprocessing, Fine & Speciality Chemicals, MedTech, Advanced Materials, and Industrial Science‑led Manufacturing. Our clients include start‑ups, scale‑ups, global leaders, and established UK industrial manufacturers. Demand for skilled professionals across manufacturing, operations, process development, engineering, and technical leadership continues to rise due to industry growth, regulatory evolution and digital transformation: • UK Life Sciences vacancies increased 5.2% in 2024, with London and the North West among the strongest growth regions in the country’s scientific hiring landscape., • AI adoption, digital manufacturing and predictive maintenance systems are reshaping production environments, intensifying demand for skilled technical professionals across pharma, biotech, chemicals and advanced manufacturing sectors., • The Life Sciences industry employs around 300,000 people and contributes nearly £100 billion annually to the UK economy, reinforcing long‑term demand for specialist talent supporting manufacturing and process operations. Liverpool and the wider North West form one of the UK’s most established manufacturing corridors, home to major pharmaceutical, chemical, bioprocessing and industrial production sites. As organisations scale capacity and modernise operations, recruitment demand continues to increase across engineering, technical manufacturing, process optimisation and operations leadership roles. The Role We are seeking a driven Senior Recruitment Consultant to support the continued expansion of our Liverpool-based Life Sciences & Manufacturing team. This role focuses on delivering recruitment solutions across manufacturing, process engineering, operations, chemical production, industrial technology, and technical leadership positions throughout the UK. You will play an instrumental role in building a high-performing desk within a strategically growing region. Key Responsibilities As an experienced consultant, you will: • Build and strengthen client relationships across Life Sciences, Chemical Manufacturing, Bioprocessing, and wider industrial manufacturing sectors., • Develop and maintain specialist talent communities across manufacturing, production, process engineering, operational excellence, supply chain, EHS, reliability, engineering and plant operations., • Promote yourself as a market specialist in UK manufacturing recruitment, advising clients using up-to-date labour market trends., • Drive business development by identifying and converting new opportunities with manufacturers across pharma, biotech, chemicals, and industrial production., • Source, engage, and shortlist high‑calibre candidates across technical and operational functions., • Manage the full recruitment lifecycle including business development, market mapping, vacancy management, negotiation, placement and post‑placement support., • Deliver exceptional service while meeting and exceeding commercial targets and KPIs. What You Need To Succeed • Proven track record in recruitment (permanent or contract), ideally within technical, scientific, engineering or industrial verticals., • Strong commercial acumen, resilience, and a proactive, success-driven mindset., • Ability to influence and build relationships with technical managers, senior leaders, and operational stakeholders., • Excellent communication, organisation and professional integrity., • A passion for supporting clients within complex and innovation-led manufacturing environments. What You’ll Receive • Uncapped commission with significant earning potential., • A clear 12‑month promotion plan with structured career progression., • Joining a growing team in a high‑value manufacturing region with strong leadership support., • Access to global Hays networks, including teams in the US, Switzerland and Germany., • World‑class training, market‑leading recruitment technology and advanced sourcing tools., • Referral bonuses of up to £2,000., • Exciting incentives, rewards, and future opportunities for national or international mobility., • Free confidential employee mental-health support. Join Us This is a unique opportunity to shape a market-leading desk at the heart of one of the UK’s most established manufacturing clusters. With continued investment, growing complexity and heightened demand for skilled professionals across Life Sciences and chemical manufacturing, the timing has never been better to accelerate your career in a high-growth technical market. Ready to advance your recruitment career? Apply today and grow with Hays Life Sciences Liverpool.

Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Key Responsibilities: 1. Technical Operations: • Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions., • Conduct functional tests, performance monitoring, and system diagnostics., • Ensure project milestones are completed in line with company standards and customer expectations. 2. Call Center Technical Support: • Participate in call center support for technical troubleshooting and remote diagnostics., • Collaborate with the Help Desk team to resolve advanced technical cases., • Act as the technical escalation point for complex issues. 3. Customer Support & Communication: • Serve as the primary technical contact for customers during field operations., • Provide detailed explanations of system performance and troubleshooting steps., • Ensure a high level of customer satisfaction through professional service delivery. 4. Reporting & Documentation: • Prepare technical reports, including diagnostics, repair logs, and commissioning records., • Ensure accurate completion of service records, inspection forms, and checklists. 5. Training & Technical Procedure Development: • Conduct technical training sessions for customers, service partners, and internal teams., • Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting., • Support the continuous improvement of training content by integrating field experiences and lessons learned. 6. Compliance & Safety: • Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies., • Conduct on-site safety inspections and maintain proper tool and equipment handling procedures. Requirements: Education & Certification: • Diploma or degree in Electrical Engineering, Energy Systems, Mechatronics, or related technical fields., • Minimum 1-2 years of experience in field service related to BESS/PCS/RESS systems., • Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems., • Strong knowledge of PCS, BESS, and RESS technologies, including grid compliance., • Ability to read and interpret technical blueprints, wiring diagrams, and control schematics., • Familiarity with SCADA systems, EMS (Energy Management Systems), and monitoring platforms. Soft Skills: • Excellent communication skills for delivering training and technical explanations., • Problem-solving and critical thinking skills to manage complex technical challenges., • Adaptability to changing project environments and deadlines. Work Environment: • Frequent travel to various project sites., • Field-based environment with exposure to industrial and outdoor conditions., • On-call availability during critical project phases and emergencies.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Familiarity with ServiceNow and ITIL practices. An IT Service Desk Analyst is required for our client who are based in Liverpool. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.

Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities.Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets.Champion customer service excellence across the team, meeting servic

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

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A dynamic coalition of tech firms in Liverpool seeks a Systems Support Engineer to join their IT Service Desk. The position offers a hybrid work model while promoting a culture of inclusion and continuous growth. This role serves as the first point of contact for users and involves resolving inciden

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Referrals increase your chances of interviewing at Carpenters Group by 2x. This range is provided by Carpenters Group. Here at Carpenters Group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone.

With opportunities for growth, training, and obtaining a Level 3 qualification, this allows you to build a sustainable career with the chance for a full-time role upon completion. A leading technology company in Liverpool is seeking an IT Technician Apprentice. Join a high-performing team providing

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Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday to Friday / 7:00am - 3:00pm Job ID: 5955 What can you bring? Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

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Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team.

Experience with service desk platforms such as Zendesk, ServiceNow, or similar. We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. This role reports to the Service Desk Manager and colla

Line IT Service Desk Engineers.

Passionate about starting a career in IT? Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Requir

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

An internationally recognised media and production group is hiring a Service Desk Technician.

Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. Contribute to continuous service improvement with a customer‑service focus. Experience of providing excellent customer service whilst working in a customer service environment

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

You will be fully backed by the wider IT service desk and technology team. Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow. Resolve incidents and service requests, troubleshooting a wide range of issues.

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. This permanent position requires someone with customer service skills, the ability to handle multiple tasks, and experience working in a law firm.

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A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations.

Service air conditioning (AC) and fan coil units (FCU), among other tasks.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Engage with executive and client stakeholders, representing the service desk and maintaining client confidence. Support recruitment, onboarding, and staff planni