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The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Connect2Luton are excited to recruit a Service Desk Analyst on be

As a Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our Luton Office and providing remote support to another 500 users across 3 further offices, and a remote field-based team. As a Service Desk Analyst your key responsibilities will be:. Prior experience in a Service Desk Supp

As a Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our Luton Office and providing remote support to another 500 users across 3 further offices, and a remote field-based team. As a Service Desk Analyst your key responsibilities will be:. Prior experience in a Service Desk Supp

Hardware support to include desktops, laptops, MFDs and all peripherals. Prior experience in a Service Desk Support role. Desktop and laptop hardware installation and troubleshooting experience.

About you: You have experience of helping users in a Service Desk role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have excellent written and communication skills combined with organisation and prioritisation skills I

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Providing both remote and desk-side support across a broad range of applications and hardware, including Microsoft 365, Teams, Z

KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of all aspects of technical service desks Experience

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Troubleshoot and remediate Mobile phone issues reported to the Service Desk. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and h

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a standa

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. We are seeking a Service Desk Manager to lead our team of first- and second

One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Experience troubleshooting IT issues across software, hardware, and networ

Legal Services, Law Practice, and Professional Services. IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.

Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues.

Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address advanced and complex incidents escalated by Service D

The IT Service Desk Engineer will contribute towards the provision of a comprehensive IT and network support services to users within the Trust. Log and manage IT helpdesk incidents and Service Requests to ensure they have been completed within the specified time based on priority and Service Level

Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. Strong collaboration with the Service Desk Manager and cross-

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Lead, equip, and resource the Service Desk Team to meet client demands. Proven experience managing and leading a service desk.

To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. To ensure that all changes to sys

The IT Technician will assist in operating the IT Service Desk by identifying, resolving, and documenting issues. You should have experience in a similar role, with strong helpdesk skills and excellent customer relationship abilities. All successful applicants must undergo enhanced child protection

Technologies: Service Desk, ITIL windows 7 MS Office 1st and 2nd line support Exchange Citrix. Endeavour Recruitment has an excellent contract opportunity for a Service Desk Engineer for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving h

Previous experience in a customer service or service desk environment. The team is seeking a Service Desk Analyst to join the Customer Support function, this role is ideal for someone passionate about providing high-quality technical and customer support within a fast-paced environment. Administer c

As our Senior Service Desk Support Technician, you will also deputise for the Service Desk Manager and support with mentoring existing Service Desk Technicians. Alfred H Knight has an exciting opportunity for a Senior Service Desk Support Technician to join our team in Liverpool, UK. As a Senior Ser

Resolving incidents and service requests within SLA timescales, working with the Service Desk Manager on breached calls, and logging, reporting, and escalating IT Data and Cyber Security issues. Utilising Service Management software to record incidents, problems, service requests, maintain asset inf

Service Desk Analyst – Bristol, on-site five days a week supporting an internal user base of around 700 people. If this Service Desk Analyst role sounds of interest please send your latest CV to the recruiter. Provide 1st line and 2nd line IT support via phone, email or face to face; resolve incid

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users.

The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, acting as the first point of contact for issues, requests, and incidents from our key customers in the Public Services sector. Telent are looking for a Service Desk

Working with the DaTS Service Desk colleagues to define and maintain a knowledge database by amending and creating documents under the approval of the Senior Service Desk Analyst. Working with the DaTS Service Desk in receiving, analysing, prioritising, recording, documenting, monitoring, assisting

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Directory and ticketing systems to join a leading organisation based in Kin

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Providing excellent customer service by responding promptly to service request

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. Sup

We have an exciting opportunity at a leading Managed Service Provider, where you will serve as a Service Desk Engineer supporting prominent Financial Services clients. Service Desk Engineer (Night Shifts 7pm-7am). Get notified about new Service Desk Engineer jobs in.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Proven experience in a similar service desk or data processing role. Familiarity with service desk software and ticketing systems is an advantage.

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Previous experience on an IT service desk.

Provide support for all IVC services in line with agreed Service Level Agreements. The IT Service Desk supports over 12,000 colleagues across 1,200 practices and over 400 support staff in our Support Operations Centre in Keynsham, Bournemouth, London or working from home. Create a positive impressio

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. This industry giant is a true force

Are you an incredibly organised, proactive and efficient individual with a passion for delivering excellent customer service? GMS Security Services Ltd, a trusted and growing family-run business, is looking for a Security Service Desk Manager to join our friendly team. Manage day-to-day service desk

To ensure the highest level of service is delivered to all guests. Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring. Takes personal responsibility for correcting customer service problems.

Previous Service Desk experience. The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accor

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. Fully support the ENOC Service Desk for all customers a

Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc. Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday). Service Desk Analyst / IT Support Help Desk Technician.

Were on the hunt for apositive, friendly and empathetic Customer Service Agent (6 month fixed term contract)to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver Great Places, Great Services and Great Tomorrows. Every one of our tea

Troubleshoot and remediate Mobile phone issues reported to the Service Desk. The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and h

Service Desk Analyst - Bristol. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Th