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ReceptionistDepartment: Student ServicesLocation: Sunderland CampusPosition Type: PermanentWorking Hours: 37.5 hours per weekWorking Pattern: Working hours may vary based on operational needs. Reports To: Campus ManagerCompany DescriptionUK Management College (UKMC) is a growing higher‑education provider offering a range of business‑focused and professional programmes. Our focus is on delivering practical, career‑driven education that prepares students for real opportunities in industry. We work with experienced academics, established professionals, and industry partners to ensure our courses remain relevant, supportive, and high‑quality. Job PurposeThe Receptionist will serve as the first point of contact for students, staff, and visitors, delivering a professional, friendly, and efficient front‑of‑house service. This role supports the smooth running of campus operations through administrative duties, excellent customer service, and effective communication.Key ResponsibilitiesFront Desk & Customer Service• Provide a warm and professional welcome to all students, visitors, and staff.• Handle incoming phone calls, emails, and face‑to‑face enquiries promptly and courteously.• Maintain a clean, organised, and professional reception area.• Direct students and visitors to appropriate departments.Administrative Support• Carry out clerical tasks such as filing, printing, data entry, and record maintenance.• Assist with scheduling appointments, interviews, and room bookings.• Support academic and student services teams during busy periods.• Handle confidential information securely and professionally.Operational Support• Monitor the reception inbox and telephone line, ensuring timely responses.• Maintain visitor logs and ensure compliance with sign‑in procedures.• Assist with events, enrolment periods, induction, and examinations where required.Person SpecificationEssential Requirements• Strong customer service and communication skills.• Excellent phone etiquette and professional email communication.• Proven administrative experience in a fast‑paced environment.• Ability to multitask and manage competing priorities.• Strong IT skills, including Microsoft Office (Word, Excel, Outlook).• High attention to detail and accuracy under pressure.• Discretion when handling sensitive or confidential information.• Team player with the ability to work independently.• Flexibility to adapt to changing business needs.Desirable Requirements• Experience in a receptionist or front‑of‑house role.• Experience within an education or student‑facing environment.• GCSEs or equivalent qualifications.Key Skills & Attributes• Professional and approachable manner.• Strong organisational and time‑management skills.• Excellent interpersonal and communication abilities.• Calm, composed, and reliable.• High standard of accuracy and care in work.Benefits• Competitive salary• 28 days annual leave plus bank holidays (pro‑rated for part‑time)• Company pension scheme• Private medical insurance• Professional development and training opportunities• Employee discounts• Free on‑site parking• On‑site canteen• Excellent transport links

A leading automotive retailer based in Sunderland seeks a Service Desk Analyst to provide quality technical support and exceptional customer service to colleagues. You will be responsible for troubleshooting a variety of issues, maintaining accurate information in the IT Service Management system, a

Head of Lighting & Sound When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of Lighting & Sound Sunderland Empire Theatre Reports to: Technical & Buildings Manager Reports: Deputy Chief LX, Senior Technician (s); Casual stage & LX crew Annualised hours contract 40 hours per week plus 180 premium hours per annum. Join our Technical Department in a key leadership role supporting the Technical Manager while leading, managing, and developing the Lighting and Sound teams. Youll play a central part in welcoming and coordinating visiting companies, overseeing their technical and staffing requirements, delivering productions and events to the highest standards of safety and compliance, and ensuring our venues equipment and infrastructure are maintained to an exceptional level. This full-time, permanent position offers the opportunity to contribute to a dynamic, collaborative technical team at the heart of our venues operations. Key Responsibilities Lead on the safe and efficient fit-ups, load-outs, and show operations in line with legislation and visiting company requirements. Enforce safe working practices, ensuring trained and competent staff appropriate to the operational requirements. Supporting the Technical Manager ensure that all activities, infrastructure and equipment meet regulations and ATG Policies Procedures and guidance. Manage the safe operation, maintenance, testing and repair of all venue electrical and technical infrastructure and equipment. Service, maintain, and install electrical equipment in accordance with current IEE regulations. Monitor andcoordinate external contractors, ensuring all work meets required standards and Health & Safety obligations. Work with the city council and partner agencies to ensure compliance for visiting productions. Operational Requirements Schedule and resource technical staff through effective long-term planning, costing, and compliance with working-time and union agreements. Work closely with visiting companies to meet technical needs economically and within contractual terms. Communicate seat removals or layout changes to Box Office, Marketing, and Front of House. Ensure all expenditure aligns with agreed budgets and ATG finance policies. Technical Lead all Lighting and Sound activity, ensuring productions and events are delivered to the highest standard. Work with the Technical Manager and Head of Stage to ensure all production requirements are met efficiently. Plan ahead and schedule technical staff effectively, producing and approving rosters in good time. Provide excellent customer care to producers, touring companies, and production teams in partnership with Technical and Stage Door teams. Act as a primary contact for visiting companies, responding promptly and professionally. Assist with get-ins/get-outs and operate as duty technician or console operator when required. Train and develop technical staff to meet business needs. Maintain accurate records of equipment maintenance, inspections, and insurance checks. Attend technical meetings and communicate company processes, updates, and goals. Safety Support the implementation and monitoring of Health & Safety procedures in line with legislation for staff and visiting companies. Ensure backstage and technical operations comply with legislation and ATG policies, with all documentation completed to a high standard. Carry out and regularly review Risk Assessments and Method Statements. Action safety points raised through audits or meetings within agreed timescales. Maintenance Work with the Technical Manager and Head of Stage to ensure backstage and auditorium areas are presented to the highest standards and remain safe. Develop, plan, and participate in maintenance, inspections, and testing of all technical infrastructure and equipment. Staff Development, Training & Communication Support the development of a skilled, cohesive, and motivated team through strong communication, training, and development. Ensure all ATG HR policies and procedures are implemented. Assist in recruiting, training, and managing staff to achieve departmental and business objectives. Participate in company, venue, and departmental meetings to ensure clear and consistent communication. Other Duties Work at other ATG venues when required. Undertake any reasonable duties and training as needed. Your skills, qualities, and experience. We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Essential Proven experience working on medium to large-scale touring productions, either from a receiving house or touring company perspective. Demonstrable experience in both leading and contributing effectively within a collaborative team environment. Proficient in the setup, operation, and live mixing of lighting for theatrical productions and live events. Extensive experience in programming and operating lighting using ETC Eos-family consoles, with a high level of proficiency expected. Familiarity with the Apex 10 desk is desirable, with the ability to deliver complex lighting states accurately and efficiently under production conditions. A versatile and experienced multi-skilled theatre technician, confident across a broad range of technical disciplines. Practical experience and competence in the use of counterweight (single purchase) flying systems. Excellent written and verbal communication skills, with a demonstrated ability to motivate colleagues and a strong commitment to both personal and team development. A proactive, solution-focused approach to problem solving, with the ability to remain calm and effective under pressure. Sound working knowledge of current health and safety legislation, including the Construction (Design and Management) Regulations 2015 (CDM), the Work at Height Regulations 2005 (WAHR), the Lifting. Operations and Lifting Equipment Regulations 1998 (LOLER), and the Provision and Use of Wok Equipment Regulations 1998 (PUWER), with the ability to apply these principles effectively within a practical theatre environment. Willingness and ability to work flexible hours, including evenings, weekends, and bank holidays, as required by the production schedule. A genuine enthusiasm for live performance and a commitment to delivering high-quality technical support to artists, creatives, and audiences alike. Desirable Formal training in Manual Handling and Working at Height, with the ability to apply safe working practices in line with current legislation. Current First Aid at Work certification. Portable Appliance Testing (PAT) qualification, with the ability to conduct and document inspections in accordance with safety standards. IOSH Managing Safely certificate or equivalent, demonstrating a proactive approach to maintaining a safe and legally compliant working environment. Qualification or proven competency in the safe use and handling of stage pyrotechnics. A working knowledge of the Health and Safety at Work etc. Act 1974 (HSAW), with the ability to support its practical application in a technical theatre setting. Understanding of domestic electrical installation principles, with working knowledge of relevant regulations and best practices. Certificates in BS 7909:2011Code of Practice for Temporary Electrical Systems for Entertainment and related purposes and its implementation in live performance environments and BS 7671:2018 (IET Wiring Regulations), particularly in relation to theatre installations and temporary power systems. General understanding of building maintenance requirements and the ability to identify and report issues appropriately. Working knowledge of the BECTU/UK Theatre collective agreement, with an understanding of relevant working practices and conditions. Experience in relighting touring or transferred productions, with sensitivity to both the artistic intent and practical constraints of the receiving venue. About Us - Our values ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture Youll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. TPBN1_UKTJ

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Their Service is only as good as

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. Assist with operational Service Desk cover during busy periods.

Service Desk Team Leader - Software Department.

IT Service Desk Engineer (Multilingual - English & Dutch)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & Dutch)<

A prominent luxury hotel chain in Greater London is seeking a Reception Manager to ensure the smooth operation of the lobby, lead a motivated team, and uphold high service standards. The ideal candidate will have experience in a 4 or 5-star hotel and demonstrate great attention to customer service a

IT Service Desk Engineer (Multilingual - English & Spanish)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent in English and Spanish

Follow structured service desk procedures and contribute to continuous service improvement. IT Service Desk or Helpdesk role. We are recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville.

You will be the first contact for the public, providing high-quality customer service while managing tasks that support the tribunal's appeal process. The position requires excellent customer service skills, teamwork, and the ability to handle various enquiries in a fast-paced environment.

Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Join to apply for the Field Service Desk Side

As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service requests, delivering clear, calm and professional support to users. Follow structured service desk procedures and contribute to continuous service improvement. IT Service Desk or Helpdesk role.

A leading employment agency in Holborn is seeking a temporary Service Desk Support Coordinator to provide exceptional IT support. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. The position offers

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. To join us as a2nd Line Service Desk Engineer, you will need:. We’re now looking for a 2nd Line Service

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Monitor and check backups, email systems, and software patches across desktops, server

This is a key opportunity for a Service Desk Analyst to play a vital role in maintaining reliable and secure IT services across the business. A well-established and growing organisation is seeking a Service Desk Analyst to join its internal IT team based in Colchester. The successful Service Desk An

A recruitment services company is seeking a Service Desk Analyst for a hybrid role based in Peterborough after training. Candidates should have experience in IT Service Desk and strong skills in Windows and Google applications.

LSL Estate Agency Franchising are looking for a customer-focused and proactive Service Desk Support Analyst to join our IT Service Desk team based in Newcastle upon Tyne. This is a fantastic opportunity for someone with previous Service Desk experience who enjoys problem-solving, working collaborati

Experience in a service desk, help desk, or IT support environment. Experience with Jira Service Desk or similar ticketing platforms. Our Service Desk is the front line of IT at CEF.

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks.

Legal Services, Law Practice, and Professional Services. IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.

A recruitment agency is seeking a Technical Support Supervisor in the United Kingdom to lead a service desk team.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests.

A leading insurance technology company is looking for an IT Support Specialist to enhance employee IT experience at their London office.You will provide technical assistance, manage equipment procurement, and support onboarding processes.Ideal candidates will have strong stakeholder management skill

We're looking for an entry-level Technical Support Engineer to join a growing technical operations team supporting business customers with connectivity, telephony and IT services.

A leading electrical wholesaler in the UK seeks an IT Support professional to join their team in Durham.This role involves acting as the first point of contact for IT issues, logging and maintaining support requests, and resolving queries effectively.Candidates should possess strong communication sk

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

Service Desk Engineer - Central Birmingham. Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocki

We are currently recruiting for an on‑site Service Desk Analyst III. Help ensure that processes used by the service desk team are well‑documented and communicated. Help onboard new service desk analysts and personnel.

A leading educational recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. Strong customer service skills and technical knowledge are essential for this role.

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices.

A dynamic IT Managed Service Provider in Greater London is looking for a 2nd Line Service Desk Engineer.

Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Manage and resolve incidents and service

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. Responsibilities include responding to inquiries, triaging incidents, and maintaining records within ServiceNow.

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom.

The role involves delivering high-quality customer service, managing inquiries, and facilitating the appeal hearing process.

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service.

A professional body in healthcare seeks a Service Desk Support Coordinator to provide 1st and 2nd line support to users. Ideal candidates should have ITIL certification, experience in service desk environments, and a customer-first mindset. You will manage IT support tickets and assist with a range

University Placement Year - Service Desk Analyst (Starting Summer 2026). Service Desk Analyst - Placement year. As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment.

Junior entry level 1st Line IT Service Desk Analyst. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.

Service air conditioning (AC) and fan coil units (FCU), among other tasks.

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

A leading support services company in Greater London is seeking a Service Desk Officer to manage key access and control, coordinate contractor activities, and support emergency procedures. A commitment to customer service and the ability to work as part of a team in a dynamic environment are essenti

A leading technology provider in the financial services sector is seeking a Technical Support Specialist. Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues.

A global manufacturer of advanced composites is seeking an IT Service Desk Technician based in Wollaston, England. Key responsibilities include troubleshooting technical issues, maintaining core infrastructure services, and supporting diverse end users. In this role, you'll provide first and second-