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The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Seniority within this position is identified and based on the value of the client book being managed. Therefore, to success within this position, you will need to have the mindset to grow and nurture your book, and manage/maintain ownership of renewal processes. What you’ll be doing: • Responsible for building, maintaining and managing sales opportunities and converting these to successful sales against assigned target., • Develop trusted relationships with a portfolio of accounts, by liaising with key contacts, and fulfilling your obligations and promises., • Be and advocate for your accounts within ROCK., • Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution., • Manage all commercial aspects of the account, including project sales, agreement and contract management., • Maintain accurate sales forecasts, keeping internal systems up to date tracking pipeline against target identifying potential deficits and creating plans to address any shortfall., • Create and deliver monthly or quarterly business reviews, by drawing on resource from Technology Management and Service Delivery Management for all key and mid-tier accounts., • Raise projects from successful sales ensuring all relevant information and context is provided to ensure smooth and successful delivery., • Acquire net new logos to grow your account base from client referrals or digital marketing leads. The volume of net new logo focus will be based on capacity of each AM and the current base they are managing., • The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the company. What you need to succeed: Experience: • Proven work experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role., • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level, • Experience delivering client-focused solutions to customer needs, • Strong negotiation skills with the ability to close deals, • Experienced in building trusted relationships, • Determination and resilience, • The ability to communicate clearly and manage client expectations Skills & Competencies: • Strong IT literacy, • Solid experience with CRM software (e.g. Salesforce), • Knowledge of the IT industry, including but not limited to; Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security., • Be a motivated self-starter, a quick learner and be highly organised, • Have excellent listening, negotiation, problem solving, and presentation abilities, • Have a high level of verbal and written communication skills, • Have the ability to build solid relationships both internally and with clients, • Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client, • Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout., • Full UK driving licence What does success look like: • Delivering month on month sales against assigned target., • Effective collaboration and communication both internally and externally., • Continuous improvement in account acquisition strategies, processes, and documentation., • Maintaining strong relationships with clients and ensuring a positive reputation for the company and a profitable client base., • Managing strategic growth within your account base, including cross sale of new services and maintaining client retention, • Supporting on strategic roadmaps with clients, and reporting on sales forecasting Measures: • Achieve IYSOV target for the month, • No complaints where AM are at fault from Tier 1 – Tier 3 accounts., • Financial loss where AM is at fault not to exceed 3% of monthly sales figure, • New incoming quote requests must be progressed within 2 working days, • Zero billing errors on channel accounts, • Client losses of no more than 10% of annual desk value

IT Service Desk Engineer (Multilingual - English & French)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Wo

A leading IT service provider is looking for a Service Desk Analyst to join its remote support team in the UK. This role requires strong technical support skills and a commitment to customer service.

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst.

Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Be sure to include a tailored CV and cover letter that highlights your relevant experien

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide

We’re looking for a Service Desk Engineer to join our established and growing Service Desk team. Experience working within a structured Service Desk environment. You’ll be working at the heart of our SaaS operation — troubleshooting issues, supporting live customers, and contributing directly

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. This role demands exceptional customer service skills and the ability to provide first- and second-line support for hardware and software issues.

A tech solutions provider in Bridgend is looking for a candidate to manage service requests and incidents effectively. Applicants should have strong customer service skills, proven analytical capabilities, and the ability to work under pressure. You'll need experience in an ITIL environment, engagin

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh

A progressive water company is seeking a Wholesale Service Desk Technical Advisor. Candidates should have strong customer service skills and a minimum of 4 GCSE passes, including Maths and English.

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom.

This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. The successful candidate will work within a dynamic team to e

A leading service provider in the UK is seeking a Service Desk Analyst to join their team in Warrington with remote flexibility.

To act as ambassadors for the Information Services department communicating effectively and clearly; in a polite and courteous manner, providing an excellent ‘front of house’ function for the department, always dealing with sensitive or confidential information appropriately.

A global hospitality company in the United Kingdom seeks a Guest Service Agent responsible for delivering outstanding service in food and beverage outlets. The ideal candidate should have experience in customer service, strong communication abilities, and a commitment to high standards.

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

Wholesale Service Desk Technical Advisor page is loaded## Wholesale Service Desk Technical Advisorremote type: Hybrid Workinglocations: Snodland, Kenttime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 29, 2026 (12 days left to apply)job requisition id: JR10105

Service Desk team, helping to keep our people connected, supported, and productive. Identifying opportunities to improve service desk processes and ways of working. Apply today to join The Best Connection as our next Service Desk Technician.

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Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels.Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a .This opportunity is ideal for anyone considering a career change.You don’t need previous

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels.Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a .This opportunity is ideal for anyone considering a career change.You don’t need previous

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels.Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a .This opportunity is ideal for anyone considering a career change.You don’t need previous

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The company offers a warm welcoming environment with a great team environment, aiding their employees in honing their skills providing outstanding customer service.

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. We are recruiting Support Workers to join our service in Gwynedd, supporting adults with

Become a Self-Employed Delivery Driver with EvriAll candidates should make sure to read the following job description and information carefully before applying.Join one of the UK’s largest courier networksLooking for a fresh start or a more flexible way to earn that fits around your lifestyle? Joi

You’ll be responsible for leading a DM team, overseeing a varied caseload of applications, and supporting performance and delivery within the service.