Trabajos service desk en BridgendCrear alertas

Job Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum (depending on experience) Job Type: Full-time / Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: • Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues., • Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults., • Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes)., • Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools., • Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience., • Escalate complex issues to senior engineers with detailed technical notes and findings., • Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps., • Experience in VoIP or communications support roles (1-2 years ideal)., • Good understanding of SIP, RTP, NAT, and VoIP fundamentals., • Basic knowledge of routing, switching, VLANs, and firewall concepts., • Strong problem-solving skills and ability to diagnose issues logically., • Excellent communication skills with a customer-first mindset., • Ability to work effectively in a fast-paced helpdesk environment., • Desire to grow skills and progress toward more advanced comms engineering roles., • Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.), • Experience with DrayTek, Unifi, Aruba, or similar networking solutions., • Salary of £28,000 - £32,000 per annum (depending on experience)., • Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'., • Birthday day off., • Additional day off for personal life milestones., • "Give Back Day" for supporting a charity of your choice., • Perkbox discounts across shopping, gyms, restaurants and more., • Regular social events and team-building opportunities. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Job Title: Senior IT Helpdesk Technician Location: Pencoed, Bridgend, South Wales Salary: £35,000 - £42,000 per annum (experience depending) Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: • Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices., • Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution., • Lead root cause analysis and implement long-term solutions to recurring issues., • Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments., • Maintain and improve internal documentation, processes, and knowledge base articles., • Deliver on-site support for critical issues and project work as required., • Collaborate with junior technicians to mentor and support their development., • Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality., • Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment., • Strong technical knowledge in:, • Windows Server (2016/2019/2022), • Microsoft 365 administration and support, • Active Directory, Group Policy, DNS/DHCP, • Networking (VLANs, firewalls, routers/switches), • Virtualisation technologies (Hyper-V, VMware), • Backup and disaster recovery solutions, • Experience with remote monitoring and management (RMM) tools and ticketing systems., • Excellent troubleshooting and diagnostic skills., • Strong communication and interpersonal skills, with a customer-first mindset., • Ability to work independently and manage multiple priorities., • Competitive salary of £35,000 - £42,000 per annum (experience depending)., • Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie.", • Day off for your birthday., • Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays., • Give back day to support your chosen charity., • Savings on gym memberships, shopping and other discounts available through Perkbox., • Variety of social events & team building opportunities are available. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. What you'll do as Service Desk ManagerLead and develop a small service desk team,

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

Previous experience in a customer‑facing service desk role (2+ years).

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Ideal candidates will have a relevant degree or experience in a similar role, excellent customer service skills, and proficiency in managing tasks.

Our client is a well-established service provider and is looking for a Service Desk Coordiantor to join their busy team. Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment. Service Request Management: Accuratel

A prominent NHS Trust in the UK is searching for highly motivated individuals to provide first line IT support within its Service Delivery Centre. This role involves interpreting customer needs, troubleshooting IT issues, and ensuring excellent service delivery.

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To log all calls on the Service Desk toolset.

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

A well-established service provider in the UK is seeking a Service Desk Coordinator to manage client service requests and coordinate maintenance activities. The ideal candidate will have service desk experience and strong organizational and communication skills.

Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Be sure to include a tailored CV and cover letter that highlights your relevant experien

Do you have e**pport'**As part of the role, you will collaborate and work closely with the USA IT Service Desk Support team supporting your global colleagues. IT Service Desk Support page is loaded## IT Service Desk Support

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

A UK based SaaS firm is seeking a knowledgeable Service Desk Engineer to enhance their customer support team.

A growing tech support company in Newport seeks a Service Desk Analyst to deliver high-quality 1st and 2nd line support.

A leading media company is seeking an IT Service Desk professional to manage service issues and assist internal customers from their London Paddington office. Candidates should possess excellent communication and customer service skills, as well as experience with Google Workspace and Office 365.

A healthcare organization in the United Kingdom is seeking an experienced Service Desk Team Supervisor to manage the Service Desk service and supervise staff.

To raise the profile of the Informatics IT service, in particular to establish a reputation for providing an effective and responsive service. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale an

An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. Deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Accoun

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. Amplience will never use third��

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Work on specific IT projects for customers as directed by

A renowned camping organization in the United Kingdom is seeking a Service Desk Analyst to join their Technology & Change team. This full-time role involves providing technical support, troubleshooting issues, and maintaining high customer service standards.

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak

A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. Candidates should have over 3 years of customer service experience and a solid understanding of ITIL practices. The role involves managing incidents and service requests thr

Help ensure that processes used by the service desk team are well-documented and communicated. Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team.

A prominent healthcare organization in the United Kingdom seeks an experienced Service Desk Team Supervisor to oversee its service desk operations.

The role involves responding to IT incidents, providing exceptional customer service, and managing service requests efficiently. A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

Note: The IT Service Desk, End User Services, IT Infrastructure, and IT SecOps work together to provide internal customer support during the working week. Reporting to the Deputy IT Service Desk Team Lead, you'll ensure that all service issues are resolved in accordance with agreed-upon procedures a

An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. The post holder’s responsibilities include day to day management and supervision for the provision of a robust Servic

As a 2nd Line IT Service Desk Analyst, you will provide technical support services across the business. Good knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreements. Throughout this, you will have excellent IT customer servi

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

We are recruiting for a key position in our Global IT service desk team. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and a

Erstaufnahme von Kundenanfragen und Störungsmeldungen.Technische Betreuung, Fehlersuche und Behebung von Problemen im Hard- und Softwarebereich.Kommunikation und Zusammenarbeit mit den unterschiedlichen Supportgruppen im Unternehmen.Sicherstellung der Prozesseinhaltung und Kundenzufriedenheit.Diese

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK.

A UK-based IT service provider is seeking an IT Service Desk Engineer for a role that offers 12-hour shifts, 4 days on and 4 days off. The ideal candidate will be responsible for resolving technical issues related to desktop and applications while providing exceptional customer service.

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

We’re looking for a Service Desk Engineer to join our established and growing Service Desk team. Experience working within a structured Service Desk environment. You’ll be working at the heart of our SaaS operation — troubleshooting issues, supporting live customers, and contributing directly

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

We are recruiting for two Service Desk Analysts to work within our Technology & Change team. The Service Desk is the first point of contact for users seeking technical assistance. Respond to incoming service desk calls, emails, and tickets from users experiencing technical issues.