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IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided* Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid • Salary £35,000-45,000, • 25 days annual leave inclusive of up to 3 days December shut-down, • Buy or sell up to 5 days annual leave, • Two pension schemes to choose from, • Private Medical Insurance + discounts for additional family members, • Life Assurance scheme up to 4 x salary, • Share Save scheme, • Electric/Hybrid Car leasing scheme, • Cycle to work scheme, • Retail discounts

This position offers a competitive salary and hybrid working options, contributing to a culture of excellence and inclusivity. A prominent technology company in Lincoln is seeking a Senior Service Desk Analyst to provide comprehensive 2nd line support. The role involves mentoring team members and en

A leading consulting firm in England is seeking a Service Desk Engineer to provide essential 1st and 2nd line support within a secure and structured environment. The ideal candidate will have experience in troubleshooting and be comfortable working full-time onsite. This role involves resolving inci

If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible. Enhanced family friendly benefits (maternity, adoption, paternity and IVF). At

We are looking for a Service Desk Engineer to provide high‑quality 1st and 2nd line support to a secure network user community. You will deliver effective triage, diagnosis, and resolution of incidents and service requests, with a strong focus on first‑time fix to maintain service availability a

IT Service Desk Coordinator - St Neots or North Hykeham (Lincoln), Hybrid • Salary £(phone number removed), • 25 days annual leave inclusive of up to 3 days December shut-down, • Buy or sell up to 5 days’ annual leave, • Two pension schemes to choose from, • Private Medical Insurance + discounts for additional family members, • Life Assurance scheme up to 4 x salary, • Share Save scheme, • Electric/Hybrid Car leasing scheme, • Cycle to work scheme, • Retail discounts, • Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the lead on one of our key customer-facing support functions—bringing structure, energy, and a drive for service excellence to everything you do. The location is our head office in St Neots, Cambridgeshire (PE19 6BN) How you'll support us You'll be the go-to person for all things related to the IT service desk—taking the lead in handling enquiries, resolving issues, and keeping everything running smoothly. The focus is on building strong relationships and delivering a great customer experience through clear communication and a well-managed, responsive service desk. You'll also make sure the systems stay reliable, secure, and robust, supporting our teams day in and day out. Skills required for the role Essential: • Contribute to the advancement of service management practices, • Responsible for IT asset management, • Responsible for supporting team performance in accordance with agreed-upon SLAs and KPIs, • Responsible for producing the system's management information., • Day to day administration of the Service Desk (adhering to SLAs), monitoring incidents, requests, and problems;, • Facilitate resolution of complex support issues by using one's own expertise or coordinating the appropriate team/s or persons to be available to resolve;, • Compile service desk management information and report against SLAs, KPIs and trend analysis., • Analyse management information to identify areas for improvement for the Service Desk team;, • Identify and support continuous service improvement initiatives, • Support in ensuring the Service Desk and its delivery is always aligned with best practise (ITIL4, ISO20000), • Comply with Company policies and procedures, including the MMS. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: • A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) level security clearance Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you’re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Their Service is only as good as its people. When their employees are engaged and supported, their Service thrives.

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

IT Service Desk Engineer (Multilingual - English & Dutch)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & Dutch)<

A technology solutions provider is seeking an IT Service Desk Analyst in Horsham.

IT Service Desk Engineer (Multilingual - English & Spanish)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent in English and Spanish

Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Join to apply for the Field Service Desk Side

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

A leading insurance technology company is looking for an IT Support Specialist to enhance employee IT experience at their London office.You will provide technical assistance, manage equipment procurement, and support onboarding processes.Ideal candidates will have strong stakeholder management skill

A global food service company in the UK is seeking a Service Desk Analyst who is fluent in both English and Swedish. The role involves providing first-level IT support, addressing non-critical incidents, and ensuring excellent service quality. Ideal candidates will have experience in an IT support e

A leading IT support firm located in Lincoln is seeking a Service Desk Engineer to be the first line of contact for IT issues.

A leading electrical wholesaler in the UK seeks an IT Support professional to join their team in Durham.This role involves acting as the first point of contact for IT issues, logging and maintaining support requests, and resolving queries effectively.Candidates should possess strong communication sk

A leading educational recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. Strong customer service skills and technical knowledge are essential for this role.

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

We're looking for an entry-level Technical Support Engineer to join a growing technical operations team supporting business customers with connectivity, telephony and IT services.

We are currently recruiting for an on‑site Service Desk Analyst III. Help ensure that processes used by the service desk team are well‑documented and communicated. Help onboard new service desk analysts and personnel.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices.

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via email or self‑service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a standardised and

A leading employment agency in Holborn is seeking a temporary Service Desk Support Coordinator to provide exceptional IT support. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. The position offers

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom.

Follow structured service desk procedures and contribute to continuous service improvement. IT Service Desk or Helpdesk role. We are recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville.

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and

A recruitment services company is seeking a Service Desk Analyst for a hybrid role based in Peterborough after training. Candidates should have experience in IT Service Desk and strong skills in Windows and Google applications.

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Candidates should possess at least 5 years of management experience in customer service and strong leadership skills. Responsibilities include managing the team, overseeing operations, and ensurin

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. Responsibilities include responding to inquiries, triaging incidents, and maintaining records within ServiceNow.

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Monitor and check backups, email systems, and software patches across desktops, server

A recruitment agency is seeking a Technical Support Supervisor in the United Kingdom to lead a service desk team.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

You will play a key role in supporting the Zego IT infrastructure & users both at the London office and via the helpdesk. You will provide outstanding Level 1 support via the helpdesk and in person. Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resol

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. This role demands exceptional customer service skills and the ability to provide first- and second-line support for hardware and software issues.

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery.

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients.

A luxury hotel in London is looking for a talented Front Desk Agent to join their dynamic Front Office team. The successful candidate will provide exceptional customer service, assist guests with inquiries, and ensure a seamless check-in/check-out experience.

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows.