Service desk jobs in RochdaleCreate job alerts

Your new company This multi-academy trust is an established and growing multi-academy trust based across Bury, Blackburn and Darwen comprising primary, secondary and special schools, serving a diverse range of learners across the North West. Inclusion sits at the heart of the Trust's ethos, with a strong moral purpose underpinning its commitment to improving opportunities for all pupils. The Trust is driven by a shared belief in high expectations, collaboration, and enriched educational experiences, and schools within the Trust benefit from a strong partnership with shared resources, and collective professional development, while still retaining their own unique identity and connection to their local community. Due to recent growth and further planned growth, they are looking to recruit to their central IT team with the appointment of an IT Field Engineer to support across multiple schools in Bury and surrounding areas. Your new role Reporting to the Head of IT, you will be joining an established central IT team who work collectively to ensure a high level of IT support is provided at all times across all schools and to all staff and pupils. You will be responsible for responding to technical issues and resolving them effectively, ensuring the infrastructure is maintained to a high standard and carrying out all planned IT projects efficiently, with the support of the wider IT team. The Field IT Engineer will provide responsive 1st and 2nd line on-site technical support to staff and students across designated schools, ensuring that day-to-day IT issues are resolved efficiently and effectively, which includes troubleshooting a wide range of hardware, software, network and peripheral problems on both Windows-based devices and Chromebooks. You will carry out routine maintenance tasks such as updates, patching and system monitoring to maintain the reliability and security of school IT systems and the role also involves supporting bespoke educational technologies including projectors, interactive boards and audio-visual equipment to ensure smooth delivery of teaching and learning. You will also assist with the deployment and setup of new equipment, including imaging and configuration to support the continuous refresh and improvement of IT resources. In addition, you will maintain accurate and detailed records of all work carried out using the Trust's service desk platform and under the guidance of senior engineers, they will support elements of the network and server infrastructure, such as Switches, access points and server rooms. Please note, this is a field-based role where you will be on site 5 days a week working across different schools in Bury & East Lancashire. What you'll need to succeed In order to be successful in securing this position, you must have experience providing IT support in an educational setting, whether that be a school, college, multi academy trust or educational MSP. You must possess a valid UK driving licence, as well as have your own vehicle and be able to travel to different sites. You will have strong knowledge of Microsoft 365, with a proactive approach to providing a high level of IT service to end users, ensuring all issues are resolved efficiently. You will be excited by the opportunity to work as part of an established team at this growing organisation, where there will be further opportunity to develop and progress. What you'll get in return In return, you will be paid a competitive salary of between £30,000 and £32,000 dependent on experience and will be joining this established organisation with further opportunity for progression. You will also receive the trust's benefits package, which includes a local government pension scheme, generous holiday entitlement and access to various health and lifestyle discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time

A housing and support organization in Oldham is seeking a Service Desk Analyst to deliver technical support for IT incidents. This permanent, full-time role offers a hybrid working model and emphasizes excellent customer service skills.

A housing and support organisation in Oldham is seeking a Service Desk Analyst to deliver technical support for IT incidents. This permanent, full-time role offers a hybrid working model and emphasizes excellent customer service skills, as the successful candidate will resolve issues efficiently.

The Service Desk Analyst is a vital role within Agilisys and this role will be responsible for the recording of all incidents, service requests and requests for change (RFCs) that come to the Service Desk via phone or email. As a Service Desk Analyst, you will have the chance to work in a dynamic an

A leading fitness company is seeking a Front Desk Manager to lead our team and ensure excellent service for members and guests in Rochdale.

A growing managed service provider in the UK is seeking an individual for an apprenticeship role that involves providing 1st Line IT Support, monitoring network and server infrastructure, and delivering both remote and on-site technical support. The successful candidate may be offered a full-time po

My client, a specialist high precision component and machine manufacturer, have a fantastic opportunity for an Engineering Service Manager. This role is the main point of contact for customers experiencing issues with CNC machinery, you will provide guidance and support and prepare accurate quotations for spares and machine repair. An ideal opportunity to move from an engineering shop floor role, into a support and client-driven position. Whats on offer: Working a 4.5-day week! £50k Neg DOE Excellent pension scheme and life assurance Sick pay scheme and cash health plan The Job: A desk-based position, suitable for an engineering wanting to move away from the shop floor. Respond to technical enquiries, provide support pm troubleshooting machine faults. Lead and support a team of service engineers, offering technical guidance. Work closely with engineering, software, and production teams. Manage the service schedule and coordinate with customers and internal team to coordinate travel arrangements. Prepare accurate and competitive quotations for spares, service, and upgrades. Strong communicator, confident to deliver first class customer service. About you: Proven experience within CNC builds and application of grinding and milling machines. Strong technical knowledge of machine tools and controls Previous experience within customer support and looking for the next step in your career. Understanding of the ability to learn MRP systems Time served engineer within a mechanical discipline. This role offers a fantastic career opportunity for someone that would like to build on their engineering skills and experience. Please apply with your CV to Janette Bolton @ Proslipsi Consulting to a further discussion about the role. TPBN1_UKTJ

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. IT Service Desk or End User Sup

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. Senior Service Desk Analyst - DV Cleared - Wiltshire - 3 months + - ILIL -. This role serves as a

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You’ll be someone with:Customer Service ExperienceProven experience of working with Tier 1 Microsoft applications (O365) EssentialProven Ex

DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable.

A leading financial services firm in Greater London is seeking a Service Desk Analyst to ensure employees remain productive by tackling incidents like software errors and hardware failures.

A leading recruitment agency is seeking an IT Service Desk Analyst to provide high-quality support in London on a 12-month Fixed Term Contract.

The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Experience with a Service Desk ticketing system, specifically Fresh

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Actively engage with end users and the Service Desk team to gather f

IT Service Desk Analyst 2nd Line. Role: IT Service Desk Analyst 2nd Line. We are looking for an IT Service Desk Technician to join our team.

A leading IT services provider in the United Kingdom is seeking a Technical Manager to oversee the Managed Service Team. The role involves team management, resolving escalations, and ensuring service excellence. Ideal candidates should possess strong IT skills and experience in Managed Service envir

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisat

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A staffing agency is seeking a Service Desk Analyst for a 6-month temporary role in Sussex. Ideal candidates should have prior experience in IT Service Desk environments and be flexible in a fast-paced work setting. The role involves providing technical support to users, managing support requests, a

A leading digital sports platform is looking for a Service Desk Analyst II. Responsibilities include triaging service requests and maintaining onboarding documentation. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines.

Experience working in a service desk / helpdesk / customer support environment. MS Office, email) and confidence using service desk tools and remote support. We are seeking a Financial Systems Service Desk Analyst to join the Finance Division in a key customer-facing support role.

Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools. Work alongside a team of desktop technicians to respond swiftly to executive requests. Work directly with Platinum Services leade

Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills. Job Title: IT Service Desk Agent. What You’ll be doing as an IT Service Desk Agent.

As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. Job Title: Service Desk Analyst. Whether it’s over the phone, through remote assis

A leading financial services firm is looking for an ICRM Associate to join their team in Greater London.

We are actively seeking an experienced Service Desk Analyst – Application Support in England to work remotely for our global Service Desk team. Play an active role in the support space and work closely with the Service Desk Lead and other Service Desk Analysts in the company. Experience with servi

A leading IT service provider in the United Kingdom seeks an experienced Service Desk Analyst for an onsite role in Bath. This position requires DV clearance and involves providing advanced technical support, mentoring junior members, and improving IT service management practices. Candidates should

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Overall, our service desk analysts are the focal point of our managed services team providing first class supp

A leading IT solutions provider is looking for a Service Desk Analyst to join their Not for Profit team in Greater London. The ideal candidate will have 1st line IT support experience and a proactive approach to customer service.

Position: Graduate Service Management / Service Desk Analyst. As a Service Desk Analyst, you’ll oversee the performance of several third-party vendors and ensure their services run smoothly. You won’t be doing hands‑on technical troubleshooting — instead, you’ll take ownership of service i

A leading security services provider in Greater London is seeking a Service Desk Officer to manage key access and control. You will issue, track, and recover keys, coordinate with contractors, and provide exceptional service to all stakeholders.

A leading automotive retailer in Manchester is seeking an IT Service Desk Agent. This role involves delivering exceptional customer service and ensuring issues are resolved according to established SLAs.

This role is responsible for providing first-line IT support, managing the Service Desk, and ensuring smooth operation of IT systems and services. Ideal candidates will have at least 2 years of experience in IT support, a solid understanding of Windows environments, and excellent customer service sk

The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University. The role will be office based on our campus in Portsmouth, and the successful applicant wi

A leading recruitment firm in the United Kingdom is looking for an IT Service Desk Analyst. Responsibilities include logging incidents, delivering outstanding customer service, and facilitating access management requests. This position offers opportunities to grow within the IT service management fi

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

In accordance with Service Desk procedures monitors Service Desk queue to ensure that new tickets/unassigned tickets response times are met and tickets progressed within SLA. You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional cust