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Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. The Support Analyst / Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek to provide an exception

A prominent educational institution in the UK is seeking an inquisitive and motivated Graduate IT Support Engineer to join its IT team. The role involves providing high quality 1st Line Support to students and staff, managing the IT Helpdesk using Jira Service Desk, and maintaining an accurate inven

Reporting to: Service Desk Manager. Provide quick lunch & learn training sessions to the Service Desk once every 8 weeks. To join us as a 3rd Line Service Desk Engineer, we are looking for:.

A reputable hospitality company in Oxford seeks a Front Desk Supervisor to ensure exceptional guest service in a busy hotel environment.

We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our Milton Park office hub in Abingdon-on-Thames, Oxfordshire. As a Service Desk Analyst you will:. Work within Service Level Agreements (SLAs).

A leading hotel management group seeks a Hospitality Service Supervisor for the front office at Holiday Inn Oxford. The ideal candidate has hotel front desk experience, excellent communication skills, and a proactive attitude.

The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. As a 1st Line Support Engineer you will be responsible for overseeing the day‑to‑day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Pr

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Service Desk: 3+ Years (preferred). Our client is looking for a proactive

Providing 1st Line Support to customers via phone and remote tools providing excellent customer service.

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer:. Experience with how an ITIL service desk runs.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

A leading mobility service provider in the UK is looking for a motivated TSD Analyst to support the Connected Car workforce for Jaguar Land Rover. The ideal candidate will have experience in telecommunications, customer service, and technical troubleshooting. Responsibilities include managing case a

Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you to their IT Service Desk team. Log, prioritise and resolve incidents and service requests. Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to ser

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. Job Title: IT Service Desk Analyst. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and r

Experience working in a Service Desk, Helpdesk, or IT Support role. Experience using ITSM or ticketing tools (ServiceNow, Freshdesk, Jira, etc. You will be responsible for resolving IT incidents and service requests, ensuring timely resolution, and delivering a high standard of customer service.

You will resolve technical issues, support colleagues across the business, and contribute to improvements in the IT service.

A leading insurance service provider in Greater London seeks an IT Support Manager.

A local government authority seeks an IT Service Desk Analyst to provide exceptional support as the first point of contact for IT-related issues. The role demands strong customer service skills, problem-solving abilities, and familiarity with ITIL principles.

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff.

A recruitment agency is seeking a Service Desk Analyst based in Witney, Oxfordshire. The successful candidate will provide 1st Line Support to customers and manage support tickets while ensuring excellent customer service.

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to ensur

A recruitment agency is seeking a 2nd Line IT Service Desk Engineer to deliver exceptional customer support via phone, live chat, and email. Ideal candidates should have experience with ITIL service desk operations and possess excellent communication and organisational skills.

The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. First point of contact on the service desk – calm in a storm and quick on the keyboard. Windows 10+ Desktop, Microsoft Office.

A leading service provider in Greater London is seeking a skilled 2nd Line Service Desk Analyst. The successful candidate will provide high-quality technical support for Windows 11, Microsoft 365, and manage ticketing through ServiceNow.

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Working as part of a 7 person team, we are looking for a technically skilled and customer-focused 2nd Line Service Desk Analyst to join our IT Service Desk. Ensuring incidents and requests are handled efficiently and professionally, the Service Desk Analyst will log clear and detailed tickets in Ser

ServiceNow, Zohodesk, Jira Service Management, Freshdesk). The IT Service Desk Lead is responsible for the effective operation of the Service Desk in line with the strategic direction of the IT Support function. The role leads the configuration and standardisation of the service desk tooling (ZohoDe

A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office.

The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff. The IT Service Desk is responsible for providing a professional and high quality service to the firm’s internal staff. A minimum of 12 months’ IT help desk support experience within a professional service.

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

Join our Team as a Managed Service Desk Engineer - T2!. The Managed Service Desk Engineer - T2 is a key point of contact for our converged customers with cloud-based IP telephony solutions. Customer‑focused and passionate about service.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Working closely with experienced colleagues, you’

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration and distribution. Help ensure that processes used by

As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong adm

A leading global financial services provider seeks a Service Desk AI & Automation Product Owner in London. The candidate will be responsible for managing and developing the Service Desk AI Assistant, gathering user feedback, and leveraging automation to improve efficiency.

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team.

A well-established financial services company is looking for an IT Service Desk Analyst to provide essential technical support.

IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. Experience working on a Service Desk / management and prioritization of ticket queues. Responsibilities include logging of tickets and managing thro

A prominent IT consultancy in Hull is seeking a Senior Service Desk Analyst to provide desktop, server, and Cloud support. Exceptional customer service and communication skills are essential for success in this position.