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\n \n Summary of the role: \n \n • As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services.\n, • Reporting to the Service Centre Manager, this role will ...\n \n \n\n \n ZIPC1_UKTJ

Senior Recruitment Consultant Manchester, Ancoats OTE £70,000+ Ready to take greater ownership of your desk and your career? At Get Recruited, we're looking for an experienced Senior Recruitment Consultant who enjoys winning business, building lasting client relationships and delivering recruitment that makes a difference. We're a small, established recruitment business based in Ancoats, Manchester, working with clients across the UK in Insurance, Finance & Accounts, Marketing & Digital, Commercial, and Manufacturing & Engineering. As we grow, we're looking for ambitious people who want to help shape that growth, and build a successful career of their own. The opportunity: You'll take ownership of a specialist desk, developing new client relationships and growing existing accounts. You'll manage the full recruitment process, build a strong candidate network and become someone your clients turn to for advice on hiring and the market. Being part of a small team means your contribution is visible. You'll work closely with the leadership team, have the opportunity to influence how we do things and develop towards greater responsibility as the business grows. What you can expect: OTE of £70,000+, with scope to build your earnings as you develop your desk. Opportunities for progression within a growing business. Access to recruitment technology to support your sourcing, business development and delivery. A specialist market focus, helping you build credibility and long-term relationships. A role with real ownership, where your ideas, standards and results matter. About you: You'll have experience in a 360 recruitment role within an agency and a track record of winning new business. Experience in one of our markets would be useful, but we're equally interested in recruiters who can demonstrate how they would transfer their skills into a new specialism. You'll be curious about your market, confident speaking with clients and motivated to develop your commercial skills. You'll take pride in delivering a high standard of service, follow through on commitments and embrace technology that helps you work effectively. Interested? Send your CV through this advert for a confidential conversation about joining Get Recruited. All applications will be treated in strict confidence. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Associate Director / Principal Consultant Manchester, Ancoats Basic Salary up to £50,000, OTE £85,000 Ready to take greater ownership of your market and help shape a growing recruitment business? At Get Recruited, we're looking for an accomplished recruitment professional who enjoys winning business, building lasting client relationships and developing a successful specialist desk. We're a small, established recruitment business based in Ancoats, Manchester, working with clients across the UK in Insurance, Finance & Accounts, Marketing & Digital, Commercial, and Manufacturing & Engineering. As we grow, we're looking for an experienced recruiter who wants to contribute to our commercial direction, bring ideas to the table and build a long-term career with us. The opportunity: You'll take ownership of a specialist desk, developing new client relationships, growing existing accounts and building a strong reputation within your market. Alongside managing the full recruitment process, you'll identify opportunities for growth, develop key accounts and become a trusted adviser to clients on their hiring needs. You'll work closely with the leadership team, contribute to how we develop the business and help set the standard for recruitment delivery and client service. There will also be opportunities to share your experience and support the development of colleagues. We're open to discussing either a Principal Consultant or Associate Director appointment, depending on your experience and ambitions. What you can expect: Basic salary of up to £50,000 and OTE of £85,000. Ownership of a specialist desk, with scope to develop your market and client base. A voice in the business, working closely with the leadership team. Opportunities for progression as the business grows. Access to recruitment technology to support your sourcing, business development and delivery. A visible contribution, where your ideas, standards and results matter. About you: You're an experienced 360 agency recruiter with a proven track record of winning business and delivering consistent billing performance. You can build lasting client relationships, develop accounts and identify new commercial opportunities. Experience in one of our markets would be useful, but we're equally interested in recruiters who can demonstrate how they would transfer their expertise into a new specialism. You're comfortable taking ownership, contributing ideas and leading by example. You take pride in delivering a high standard of service and are motivated by the opportunity to influence both your own success and the wider business. Interested? Send your CV through this advert for a confidential conversation about joining Get Recruited. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Job-ID: 1593Category: TechnologyLocation: Manchester, Greater Manchester, United Kingdom; United KingdomWorkplace: On-siteSchedule: Full timePosted: 2026-10-23Closes: 2026-11-06Workplace: Media City, Manchester - In office 5 days a weekThe TeamITV is the biggest commercial television network in the UK. Behind every famous face, there are hundreds of others, all doing their bit to make things happen. We love telly, we’re passionate about content and most importantly we understand our audiences. As a growing international company, we’re commercially minded and have a global focus. We’re all about pushing the boundaries and being innovative.Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available.The role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver theWorkplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development. This will represent a great opportunity for someone looking to take the next step with their career. We are looking for a self starter who will have the drive and passion to reach new heights.The roleThe Techzone core analyst works in the ITV hub offices across the UK. They provide a face to face technical troubleshooting and fix service as a drop-in facility for colleagues on site. This role is to provide first and second line support directly to colleagues in a professional and friendlymanner; the key aim being to provide a fix to the issue at initial contact and failing that, take ownership of the issue and work with the relevant support channels whilst maintaining regular communications with the colleague until resolved. The TechZone team will also regularly support colleagues who are not on their site, providing the same levels of support remotely.The successful applicant will be required to respond to complex problems by proactively investigating root cause, whilst if necessary delivering workaround for business continuity and ultimately a permanent resolution.Main responsibilitiesTake ownership of issues and provide regular communication of the progress of investigations and planned solutions to customers, whilst managing their level of expectation.Drive to maximise issue resolution at first point of contact in the “techzone”.Develop a comprehensive knowledge of the ITVs technology standards and procedures.Working closely with the on-shore and off-shore infrastructure/service desk teams to provide second line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational and service level agreements. Ensure outstanding calls are regularly updated to reflect their status.On-site interface for key third parties support teams for incident resolution.Investigate cause and take responsibility to provide analysis of reported recurring or persistent problems.Create standard documentation on problem resolution, fixes and updating the technical knowledge base, liaising with the service desk and other teams as required.Identify appropriate solutions to resolve service incidents and requests.Assist remote support teams with incident resolution for any onsite devices.Update online familiarisation, FAQ’ and “how to” guides and training material.Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support technical evaluations.Support maintenance, updates and enhancements to work instructions.Remotely support “priority” incidents at other ITV offices as part of an enhanced priority support channel.Take ownership of incidents and see them through to completion with assistance from other members of the team.Troubleshoot, support and provide information to assist in incident resolution.Able to translate technical implementations into business friendly explanations and to demo functionality.Encourage and foster feedback from stakeholders and peers.Contribute towards documentation and process creation.Create material to allow end-users to self-serve.Develop skills in automation to support the broader WPT team.Work with the Operations Manager to document current issues and contribute towards resolution or process creation.Identify areas for personal development which will contribute towards the overall success of the team.Learn a department appropriate scripting language.Develop understanding of the Agile way of working.Assist the Business Analysts with requirements gathering.Perform data analysis using Looker Studio and Google Sheets..Skills you’ll need (minimum criteria)Certified Diagnostic Engineer status with a primary manufacturer e.g. Apple, HP, Dell, etc.Experience of working with on-shore and off-shore infrastructure/service desk teams for problems that affect the desktop, server or network operating systems within SLA.Experience of IT operations support in a media, broadcast and/or TV production environment advantageous.Ability to work independently, be a self-starter and own customer issues.Experience using ITSM toolsets like ServiceNow would be advantageous.In-depth, hands on ‘problem solving’ expertise in a corporate platform and application delivery. e.g. Citrix client, Google Workspace applications and MS Office suite.In-depth, hands on ‘problem solving’ expertise of a wide variety of user hardware. e.g. Apple Devices and Windows PCs including desktops, laptops, iPhones, iPads, A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points (WAP) and managed cabling.Multi-Function Printers (MFP) and other peripheral devices.The ability to work collaboratively with other on site technical support teamsExperience of providing direct end user support with exceptional customer service skills.Other things we’re looking for (key criteria)Passionate about technology.Understanding of the importance of cybersecurity.Proactive, self motivated.User experience focused.Demonstrable ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.Knowledge of ITILExcellent organisational skillsExcellent written and verbal skillsMedia industry experience preferred but not essential.Good technical, troubleshooting and analytical skills.About the organizationITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com. Find out more about applying with a disability. There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options to suit everyoneGenerous holiday allowance, plus you can buy moreAnnual bonus opportunityCompetitive pension contributionSave as you earn - with an opportunity to buy ITV sharesWellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy lifeMore about our benefitsAbout the companyYour work matters to millions. Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Global Business Development Mnaager £50,000 to £75,000 Basic salary (DOE) Plus great commission and car allowance and amazing benefits The Global Business Development Manager is responsible for all sales in a variety of countries across Europe, East Africa and Southern Africa. The current primary markets are Estonia, Latvia, Lithuania, Turkey, Kenya, Rwanda, Uganda, Tanzania & South Africa. As we do not sell directly in these countries, the role is to manage and build a network of local distributor and manage existing distributors. We offer a unique range of solutions for the Financial & Retail sectors and we are looking for an experienced International Account Manager who has expertise within the area of cash automation technology (hardware, software and consultative services). You will use your current knowledge and experience to develop existing and new business solutions within these market places, including POS (point of sale) cash automation, Back-office cash management solutions, TCR’s (Teller Cash Recyclers), Cash sorters, DTP (desk top products), software and services. If you have distribution management experience in a technology based industry and have experience with the south African markets, we would be happy to hear from you. Key Responsibilities Maintain and develop existing distributor relationships to provide excellent customer service. Identify and qualify new business opportunities and new markets Identify and appoint new distribution channels in the designated region. Maximising revenue and market share from sale of products in assigned territories through selection and management of appointed business partners. Apply all best practices in distribution management processes to build strong trusted relationships. Define and execute the sales strategy in each market and promote the best solution portfolio. Formulate and execute a regional business plan for the achievement of associated revenue, profit targets and market growth. Develop new market segments and grow sales of current product portfolio and new technologies, such as Ubiqular, Acrelec & Flooid Document and manage all sales activity and opportunities in CRM (Oracle Sales Cloud), and process orders in CPQ (Configure Price & Quote) Travel regularly within the geographic territory (up to 30% of the time) Attend trade shows and events to promote the business and industry thought leadership. Effectively utilise all internal resources to provide the most appropriate and timely support to our customers and prospects. Skills, Knowledge & Expertise REQUIRED EDUCATION AND QUALIFICATIONS Education Level: Previous experience in a distribution management/ sales role with an intentional remit. Proven success in growing sales through the management and establishment of an international distribution channels. Exemplary customer interaction and negotiation skills. Fluency in English Qualifications: High degree of commercial acumen. Extensive experience of proven success selling Cash automation solutions. REQUIRED SKILLS AND COMPETENCIES Build trust and relationships quickly. Selling complex solutions. Experience in consultative & solution selling with a competitive mindset High integrity and good understanding of the banking, retail and CIT sectors in the diverse and complex markets. Ability to converse with C-level executives Maintains an entrepreneurial spirit to take ownership of assignments Support and educate existing and new partners to execute Proof of Concepts (POC), Customer pilots and Return of Investment (ROI) justifications. Diplomacy. Negotiation. Empathy and patience. Strong administration skills to manage CRM & CPQ Accurate Sales forecasting. Prepare Travel reports and actions for each trip. Excellent written communication skills. The ability to work with cross-divisional and cross-functional teams. Strong team player with ability to engage and gain support of internal stakeholders. Confident when presenting to customers, partners, and leadership teams. Experience travelling independently in developing countries. If you possess the skills and experience listed above and would like to find out more, send a copy of your CV to PBA Sales Recruitment. Due to the nature of our business we will only reply to those candidates who we feel have the relevant sales experience for this role. To view more sales opportunities please visit www.pbasalesrecruitmentcouk @pbasalesrecruitment #pbasalesrecruitment

Job Title: Recruitment Consultant (360) Industry: Food Manufacturing Location: Manchester City Centre Salary: £30,000 - £40,000 (DOE) + Uncapped Commission + Bonuses Work Type: Hybrid (Tuesday & Friday WFH) Hours: Monday – Thursday 8:30am-5pm, Friday 8:30am-3pm About the Company Dunraven Recruitment is a specialist permanent recruitment business focused on the Food & Beverage Manufacturing Industry. We provide a specialist recruitment service across a wide range of functions, including Engineering & Maintenance, Technical, Quality, Production, Operations, Supply Chain & Logistics, NPD, Commercial & Sales, Finance, HR and Senior Management. We are a growing business with ambitious plans for expansion, and this is an exciting opportunity to join us at an early stage of that growth. You will have the opportunity to join a new business from the ground up, build your own client and candidate network, develop your market and play a genuine role in shaping the future of the company. Recruitment Consultant Benefits: Competitive basic salary with regular salary reviews Excellent commission and bonus structure Quarterly and Anual performance bonus KPI/ Activity Bonuses Additional percentage of billings above annual target paid at year end 28 days holiday + bank holidays 1 additional holiday day for every completed year of service (30 Max.) Clear and achievable career progression Opportunity to build and develop your own specialist desk Opportunity to have a genuine influence on the growth and development of the business Support, training and development Recruitment Consultant Job Responsibilities: Manage the full 360 recruitment process from business development through to placement Develop new business and generate new client relationships Manage and develop existing client accounts Build and maintain a strong candidate network within the Food Manufacturing sector Manage candidates throughout the recruitment process Negotiate offers and manage the process through to successful placement Develop long-term relationships with clients and candidates Conduct outbound business development calls Maintain accurate records and activity on the recruitment system Work towards agreed individual billing and performance targets Take ownership of your own recruitment desk and specialist market Essential Recruitment Consultant Requirements: Minimum 2 years' food manufacturing recruitment experience Experience in both business development and candidate delivery Proven ability to develop and maintain client relationships Confident making business development calls and winning new clients Strong candidate management and delivery skills Target-driven and able to demonstrate a successful billing track record Ability to work independently and take ownership of your desk Must be within a commutable distance of Manchester City Centre

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Role... At Soho House, as a Hotel Receptionist , you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties... Greet members and guests warmly and professionally on arrival Perform check-in and check-out procedures efficiently, following internal protocols Manage bookings, cancellations, and room allocations using the hotel's PMS (Property Management System) Answer guest questions and resolve complaints or concerns with empathy and discretion Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience Process payments accurately and issue invoices or receipts as required Handle phone, email, and in-person inquiries promptly and helpfully Keep reception and lobby areas tidy, welcoming, and well-presented Maintain guest confidentiality and adhere to GDPR and club data policies Assist with wake-up calls, transportation bookings, and general concierge duties as needed What we are looking for... A successful Hotel Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success. Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments Strong customer service and communication skills Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel) Reliable, organised, and well-groomed with a calm, professional manner Ability to multi-task in a fast-paced environment and stay solution-focused Desirable: Experience working in a private members club or boutique hotel Multilingual abilities First Aid or Fire Safety certification Knowledge of local attractions, transportation options, and club amenities The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50 £15.50 GBP ]]>

Recruitment Consultant / Senior Consultant West Yorkshire or Greater Manchester Driving & Industrial £28,000 - £35,000 basic (DOE) + uncapped commission, bonuses and incentives A well-established driving and logistics recruitment business with multiple UK branches is hiring Recruitment Consultants and Senior Consultants for its West Yorkshire or Greater Manchester offices. You will run a busy 360 desk supplying daily drivers, backed by a strong candidate base and loyal PSL clients. The business is growing an existing national account, with demand for 7.5-tonne drivers, van drivers and warehouse staff alongside wider A to Z recruitment. January start dates are available, with strong packages for the right people. The company A straight-talking, supportive and busy business to work for, with a strong reputation in the transport and logistics recruitment market. The branches are thriving, with an established driver base and loyal PSL clients ready for you to build on. The role Managing your own 360 desk of daily drivers. Supporting and expanding an existing national account, covering 7.5-tonne drivers, van drivers and warehouse staff. Building strong relationships with existing PSL clients. Generating new A to Z business and growing your client base. Visiting customer sites to strengthen partnerships. Advertising, sourcing and attracting high-quality drivers and industrial candidates. Conducting interviews and completing licence checks. Delivering a high level of service to clients and candidates, including all associated administration. Travelling between the offices where required. Who this would suit At least 12 to 18 months of solid recruitment experience, with a track record in sales and business development. Driving and industrial recruitment experience is ideal; strong A-Z recruiters from other sectors will also be considered. Confident managing a busy 360 desk. Strong communicator with a customer-first mindset. Able to work at pace while keeping standards high. Proactive, resilient and team-focused. Consultant or Senior Consultant level, depending on experience. What's on offer £28,000 - £35,000 basic salary (DOE), with strong packages for the right candidates. Uncapped commission with high earning potential. Bonuses, incentives and a full benefits package. A supportive, approachable team culture. Clear progression within a growing business. TPBN1_UKTJ

Helpdesk Operative Location: Southern Water Fixed Sussex 40129424, BN13 3NX Job Type: Full-Time About the Role We are seeking a proactive and customer-focused Helpdesk Operative to join a busy Facilities Management team supporting a major utilities contract. This is an excellent opportunity for an organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service while coordinating maintenance activities. As the first point of contact for clients and stakeholders, you will be responsible for accurately logging reactive maintenance requests, managing work orders, monitoring service levels, and ensuring tasks are allocated correctly and efficiently. Key Responsibilities • Receive and process maintenance requests via phone, email, and helpdesk systems., • Log all reactive and planned maintenance requests accurately within the CAFM system., • Ensure correct prioritisation and allocation of tasks in line with contractual SLAs., • Coordinate with schedulers, engineers, and subcontractors to ensure timely completion of works., • Raise purchase orders for ad-hoc maintenance requirements where necessary., • Maintain accurate records, including job details, locations, photographs, and supporting documentation., • Respond professionally to customer queries and provide regular updates on job progress., • Monitor helpdesk inboxes and ensure all requests are actioned within agreed timescales., • Build and maintain strong relationships with internal teams, clients, and suppliers., • Support continuous improvement initiatives and contribute to operational excellence.About You To be successful in this role, you will have: • Previous experience within a Helpdesk, Service Desk, Facilities Management, or Maintenance Coordination environment., • Experience using CAFM systems such as Planon, Maximo, Concept, TRIRIGA, Concerto, or similar., • Strong administrative and organisational skills with excellent attention to detail., • Ability to manage multiple priorities in a fast-paced environment., • Excellent communication and customer service skills., • Good working knowledge of Microsoft Office, particularly Excel and Outlook., • Experience working to Service Level Agreements (SLAs)., • A positive, flexible, and proactive approach to work.Desirable Experience, • Facilities Management or Property Services background., • Experience coordinating engineers, contractors, or maintenance teams., • Purchase Order processing experience., • Knowledge of reactive and planned maintenance processes.If you have experience within Facilities Management, Helpdesk Operations, Service Desk Coordination, or Maintenance Administration and are looking for your next challenge, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ

EXL is seeking a Service Development Manager in Manchester to oversee the evolution of the service desk, collaborating with offshore teams to integrate L&D, QA, and regulatory compliance for high-volume utility operations. The role reports to the Service Centre Manager and focuses on aligning site c

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com. Role Title: Customer, Change and Continuous Improvement Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: • The Customer, Change and Continuous Improvement Manager plays a pivotal role in the client service desk, focusing on enhancing our internal and external stakeholders experience with specific service improvement accountabilities for our Distribution Network Operators (DNOs), energy suppliers, meter operators and the utility ecosystem., • Interacting with first- and second-generation meters, the Smart Meter Network, 4G communication hubs as well as the Central Switching Service to provide incident management, triage and resolution., • Reporting directly to the Service Centre Manager, this position drives customer‑centric initiatives, manages change programmes, and leads continuous improvement efforts to optimise service delivery in alignment with the SMART Energy Code (SEC) and Retail Energy Code (REC) and within regulatory guidelines from OFGEM (Office for Gas Electricity Markets), • You will collaborate closely with the Service Development Manager and Service Desk Performance Manager to ensure seamless integration of customer feedback, process enhancements, and performance metrics ultimately supporting our client’s mission to maintain a secure, reliable national smart meter network connecting over 50 million devices. As part of your duties, you will be responsible for: • Collaborate with our client and industry to develop and implement customer experience strategies for the service desk, including handling queries across Smart Meter and Central Switching Services, ensuring compliance with OFGEM regulations and License Conditions., • Lead change management Programmes for service desk processes using project Management and ITIL methodologies and In‑Life Change (ILC) frameworks., • Identify opportunities for continuous improvement by analysing service desk data, customer feedback including our Customer Effort Score (CES) and performance dashboards to conduct a root cause analysis and facilitation workshops to reduce resolution times, engineer visits and other priorities including enhancing interoperability for switching., • You will be required to collaborate closely and support the client with all change and transformation initiatives on their roadmap for success and improvement, delivering objectives required by the service desk., • You will build meaningful relationships and informed conversations with all internal stakeholders and provide support to ensure that the frontline deliver better outcomes for our customers within a multi‑channel environment., • Foster a culture of ongoing enhancement by working cross functionally with the Service Development Manager to enhance training and align change with regulatory compliance, and with the Service Performance Manager to inform and test new process improvements, track KPIs, integrate Incident data and industry feedback into our team performance goals., • You will monitor through collaboration our relationships and reputation within industry. You will have an unwavering determination to ensure that we achieve first time right, and memorable experiences for our stakeholders., • You will monitor and report on customer satisfaction metrics (e.g. Customer Effort Score CES), improve adoption rates and improve project outcomes by providing insights to inform our client strategic decisions. Qualifications and experience we consider to be essential for the role: • Bachelor’s degree in Business Management, Energy Systems or relevant experience in a related field., • Relevant experience and certification in Project Management skills, Lean Six Sigma Blackbelt and ITIL practitioner is advantageous., • 7+ years in customer service, change leadership or continuous improvement roles with the energy sector with proven experience in smart metering or supplier switching operations., • A robust knowledge of UK energy regulations (e.g. SEC, REC, Ofgem standards) and Smart Meter technologies., • Demonstrable success in leading improvement projects, such as process automation, system change and e2e transformation delivery. Skills and Personal attributes we would like to have: • Excellent stakeholder management and communication skills with experience engaging energy suppliers and resolving complex queries., • Proficiency in data analysis tools such as Excel and Power BI and report writing., • Ability to drive cultural shifts towards continuous improvement., • Strategic thinker with strong problem‑solving skills. Adaptable to a fast‑paced environment who are focused on responsible budget holding and creating change to create the right experience., • Collaborative mindset, with a commitment to cross team integration and regulatory adherence. As part of a leading global analytics and digital solutions company, you can look forward to: • A market competitive package and a rewarding pension., • EXL provides everyday financial well‑being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories., • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies., • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status., • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. #J-18808-Ljbffr

Location: UK&I Field Based (North-focused, with frequent travel required) Contract: Full-time, permanent Salary: Up to £70,000 + Bonus + LTIP + Benefits At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team. We have been recognised for our commitment to excellence, earning accolades such as Sunday Times Best Places to Work 2024, 2025 & 2026, The UK's Number 1 QSR Brand 2025 and Deliveroo's Number 1 Dish in 2025. But our mission remains simple: BRING THE FLAVOUR. We're looking for an experienced Construction Manager to take ownership of the delivery of our new restaurant openings across the UK & Ireland, with a particular focus on our growing estate across the North. This is a hands-on role for someone who knows how to get things built. You'll manage projects from pre-construction through to handover, making sure every site is delivered safely, on time, within budget and to the standards our brand expects. The role will primarily cover our North region, so we're ideally looking for someone based in the Midlands or further North. Locations such as Nottingham, Sheffield, Liverpool, Manchester, Preston, Leeds or York could work particularly well, although we're open on location for the right person. The role will involve frequent travel across the UK & Ireland, with regular site visits required. You’ll work closely with our Property, Design, Operations, Food Safety and Supply Chain teams, as well as landlords, contractors, consultants and other external partners. With an ambitious new restaurant pipeline, you’ll play a key role in helping Wingstop continue to grow at pace. We want to hear from experienced construction or project management professionals who have a strong track record of delivering new sites and fit-outs in fast-paced, multi-site environments, ideally within hospitality, QSR, pubs, restaurants or similar customer-facing, eat-in environments. • Lead the end-to-end construction and fit-out of new Wingstop restaurants across the UK & Ireland, from pre-construction through to practical completion and handover., • Develop and manage detailed project programmes, ensuring key milestones are understood, tracked and delivered., • Manage landlord approvals, including licences for alterations and engagement with landlord teams throughout the project lifecycle., • Coordinate Building Control, Approved Inspectors, Fire Officers, EHO and other relevant regulatory bodies to secure the necessary approvals and consents., • Ensure all projects comply with Building Regulations, Planning, Fire Safety, Health & Safety and other relevant statutory requirements., • Coordinate internal review and sign-off of construction drawings and plans across Property, Design, Operations, Food Safety and other key stakeholders., • Manage project budgets from tender through to completion, including contractor procurement, negotiation, cost control, change management and value engineering., • Tender, appoint and manage contractors, consultants and other external partners, ensuring strong commercial and delivery performance., • Carry out regular site inspections to monitor progress, quality, programme, costs and compliance, taking action where issues arise., • Ensure all new restaurants are delivered consistently to Wingstop's design, build and brand standards., • Build and maintain strong relationships across our contractor and consultant network, helping to establish and develop a reliable supply chain., • Provide clear and accurate project reporting, highlighting progress, risks, issues, costs and key decisions to the Head of Construction and wider leadership team., • Work collaboratively with Property, Design, Operations, Supply Chain, Marketing and other internal teams to ensure a smooth journey from acquisition through to opening., • Identify opportunities to improve construction processes, reduce costs, shorten delivery times and improve the quality and consistency of our openings., • Support the integration of sustainable construction practices and innovation across our development programme., • Be prepared to get into the detail, solve problems on the ground and take ownership when things don't go to plan., • A hands-on, delivery-focused approach with the confidence to take ownership and make things happen., • Comfortable working at pace across multiple projects, locations and stakeholders., • Commercially minded, with strong judgement around cost, risk, programme and quality., • Highly organised, with the ability to manage competing priorities and keep projects moving., • A strong communicator who can build effective relationships with internal teams, landlords, contractors and consultants., • Confident challenging decisions and solving problems while maintaining positive stakeholder relationships., • Practical and proactive, with a willingness to get out on site and deal with issues rather than manage purely from a desk., • Comfortable working in a fast-growing, entrepreneurial environment where priorities can change quickly., • Passionate about delivering great spaces and experiences for our teams and customers., • Aligned to our Wingstop values: Authentic, Entrepreneurial, Fun and Service-Minded., • Proven experience delivering construction or fit-out projects within hospitality, QSR, pubs, restaurants or similar customer-facing, eat-in environments. Proven experience delivering construction or fit-out projects within hospitality, QSR, pubs, restaurants or similar customer-facing, eat-in environments. We want to hear from experienced construction or project management professionals who have a strong track record of delivering new sites and fit-outs in fast-paced, multi-site environments. • Ideally 5+ years' experience as a Construction Manager, Project Manager or similar role delivering new site openings or major fit-out projects., • Experience within QSR, hospitality, retail, leisure or another relevant multi-site environment., • Strong technical understanding of construction, fit-out, M&E and the wider project delivery process., • Strong knowledge of Building Regulations, Fire Safety, Health & Safety and other relevant statutory requirements., • Experience managing multiple construction projects simultaneously across different regions., • Proven experience managing project budgets, including tendering, contractor appointment, cost control and change management., • Experience managing contractors, consultants and wider construction supply chains., • Experience managing landlord approvals and working with landlord teams would be highly beneficial., • Strong programme and project management skills, with experience identifying and managing project risks., • Full UK driving licence and willingness to travel extensively across the UK & Ireland., • Experience delivering a high-volume rollout programme for a growing consumer-facing brand., • Previous experience within QSR or restaurant development., • Experience working with landlord approval processes and licences for alterations., • Relevant construction or project management qualifications., • Experience incorporating sustainability or ESG considerations into construction projects., • Experience developing preferred contractor or consultant networks., • Experience working across both new-build and refurbishment projects. At Wingstop, we believe in rewarding and investing in our people. Here's what we offer: • Enhanced holiday allowance (25 days + Bank Holidays + Birthday Off), • Enhanced company sick pay (2 weeks full pay) 12 Month Rolling, • Pension Contributions (5% Employer), • Enhanced Family Friendly leave, • Private Healthcare - Enhanced Vitality cover, • Travel: 45p per mile (EV), 55p per mile (Fuel), • Company Laptop & Phone, • Bonus Base of 20% with potential for higher earnings based on business performance, • LTIP from your first full year, • 20-50% Employee discount when dining with Friends & Family, • Access to our Benefits platform - Lifestyle savings, Recognition & Well-being EAP, • Wagestream - access to earned wages when you need them, • Exceptional training and onboarding, • Career development and progression opportunities, • Semi-annual conferences and team events We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. AI can be a useful tool and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet. #LI-WS #J-18808-Ljbffr

Go back NICE – The National Institute for Health and Care Excellence The closing date is 08 November 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! The Head of End User Services is a senior leadership role within NICE's Digital, Information and Technology directorate, responsible for shaping and leading high-quality, user-centered end user services across the organisation. Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. This is a hybrid role which will come with a requirement to be office based for at least 2 days per week. The role champions leads the transformation of end user services and support, driving operational excellence, continuous improvement and a seamless experience for users engaging with the Service Desk. Responsibilities include: • Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture., • Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures., • Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue., • Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery., • Build capability through coaching, performance management and learning and development across teams., • Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. The Infrastructure, Cyber & IT Operations team plays a critical role in ensuring NICE's digital services are secure, resilient, and reliable. The team is responsible for safeguarding systems and information, supporting users across the organisation, and maintaining operational stability with minimal risk or disruption. As part of this team, you will help protect nationally important digital services while enabling NICE to deliver trusted guidance and information to health and care users across England.We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make.NICE offer: Secure your future with one of the most rewarding pension schemes in the UK. Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times. Save on shopping, dining and more with a Blue Light Card. Time to recharge Start with 27 days' annual leave plus bank holidays. Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity. Tailored development Grow your career with personalised learning and development opportunities. To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. • Holds highly developed specialist knowledge and expertise acquired through a master's degree or equivalent level of study, professional qualification, or significant relevant experience. Demonstrates specialist knowledge in the areas outlined within the person specification, developed through practical experience, professional development and ongoing learning., • Holds an ITIL qualification or can demonstrate substantial practical application of ITIL principles at Managing Professional, Practice Manager or equivalent level., • Provide evidence of your experience in an IT Service Management leadership role, with responsibility for service performance, operational delivery and continual service improvement., • Provide evidence of your experience establishing new teams and engaging staff to deliver high-quality end user IT services, including desktop applications, devices and workplace technology services. Able to demonstrate how staff have been engaged, developed and supported to achieve service objectives., • Provide evidence of your experience managing suppliers and contracts relating to end user IT services, including monitoring performance, managing relationships and ensuring delivery against service requirements., • Provide evidence of your experience developing, implementing and maintaining a service catalogue within an IT or digital environment, ensuring services are clearly defined, accessible and aligned to user and organisational needs. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE – The National Institute for Health and Care Excellence National Institute for Health and Care Excellence £66,582 to £77,368 a yearper annum, pro rata Permanent Full-time,Part-time,Flexible working,Compressed hours 907-933-DIT-A National Institute for Health and Care Excellence #J-18808-Ljbffr

Closing Date: 08/10/2026 Group: Online Safety Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note that this advert will close at 00:01 on Thursday 8 October, so we advise getting your application in by no later than midnight on Wednesday 7 October. As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. The Online Safety Technology team (OS Tech) provides an advisory role supporting wider multi-disciplinary work areas and teams, comprising of policy specialists, technologists, economists, lawyers and others across Ofcom, working collaboratively on associated deliverables. In addition, the OS Tech Team conducts research to build knowledge and understanding in subject areas fundamental to online safety. This includes, for example, age assurance, AI and machine learning, digital identity, privacy enhancing technologies, decentralisation, user experience, gaming, network infrastructure, and digital forensics. We are looking for a technically strong and strategically minded Senior Age Assurance and Digital Identity Technology Advisor to provide expert guidance on the technical aspects Age Assurance and Digital Identity as they relate to online safety. The role holder will have an opportunity to work alongside existing team members, carrying out desk research and more technical work to ensure that the OS Tech Team has the most up to date technical knowledge of this fast moving and exciting area. The team work alongside other OSG areas to support the development of policy positions. This role will be a great opportunity for someone with a technical aptitude and ideally a background in Digital Identity, Age Assurance or Identity and Access Management, to work in this key area but we are interested to hear from candidates with a wide range of knowledge and experience on technology related to the Online Safety context. This role would also suit some who has previous experience of providing technical advice in a regulatory context who is interested in this area of Online Safety. Applicants should be aware that whilst these roles should not involve direct exposure to illegal content, they could include working time spent on distressing content, material, and themes. Ofcom is committed to safeguarding our colleagues who undertake this type of work and offers a range of tailored support options, including training, annual psychological assessments for those regularly doing this work and 24-hour access to counselling services. Provide expert guidance on Age Assurance and Digital Identity technologies to policy, supervision and enforcement teams. Advise on the technical feasibility and risks of proposed regulatory interventions. Translate complex Age Assurance, Digital Identity and wider technology concepts into actionable recommendations for senior leaders, policy experts, and external stakeholders. Have a good understanding of the Ofcom guidance on Age Assurance and also other areas where Age Assurance and Digital Identity are involved e.g. ICO Age Appropriate Design Code. Independently lead research projects - ranging from literature reviews of publishable standard to experimental studies - on new capabilities, system performance, safety, and effectiveness, often in collaboration with multidisciplinary internal teams (e.g., lawyers, economists, data scientists). Explore novel and emerging Age Assurance developments that may impact online safety, such as decentralised ID, new and novel Age Assurance products, standards and political developments in this space e.g. Digital Verification Services Trust Framework. Develop an evidence base to inform policy decisions and support regulatory innovation. Support work to assess Age Assurance implementation in accordance with Ofcom HEAA Guidance, and Digital ID implementations relating to Ofcom’s regulatory duties. Prepare and present technical briefings, white papers, and demos to technical and non-technical audiences. Host internal knowledge-sharing sessions and represent Ofcom in external technical working groups and conferences. Collaborate with internal and external stakeholders to influence regulatory thinking. Monitor the Age Assurance, Digital Identity and wider technology landscape to identify emerging trends and anticipate regulatory challenges. Contribute thought leadership to ongoing debates around Age Assurance and Digital Identity and their use in online services. Maintain strong relationships with academia, industry, and public bodies to strengthen external research partnerships. To be successful in this role, you will be able to demonstrate: • Practical or theoretical expertise in Age Assurance, Digital Identity or related areas e.g. Identity and Access Management., • structured and evidence-based evaluations of the AA mechanisms., • Or a demonstrable ability to research, understand and explain these technologies., • The ability to understand and articulate the potential regulatory implications of technology., • Experience working in a technical advisory role, in a regulatory context, is desirable. Educated to at least degree level (or equivalent) in a relevant engineering or science subject but candidates with evidence of equivalent demonstrable skills and experience in required specialist knowledge areas will also be considered. At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non-apparent disabilities. We value socio-economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part-time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. If you need adjustments, information in a different format or an alternative way to apply, contact us at or . We guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. We make communications work for everyone. As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets and experiences to help us achieve our goal of making communications work for everyone. #J-18808-Ljbffr

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. This is a high impact role in the Cloud Advisory capability unit contributing to our leadership in cloud transformation across our clients in different industry sectors. As a Consultant/Senior Consultant – Cloud Operating Model Transformation, you will support clients in designing, assessing and evolving cloud operating models that are automation‑first and AI‑ready. You will work hands‑on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent automation are reshaping how organisations operate in the cloud. • Cloud Transformation Advisory: Advise clients on the operational and organisational impacts of cloud transformation and help develop digitally enabled business models underpinned by cloud and data‑driven, AI‑ready operating models., • Assessments and Audits: Conduct assessments and audits of existing cloud operating models to identify areas for improvement through standardisation, automation, improved data flows and readiness for AI‑enabled operations, and translate findings into the design of future‑state operating models, service management processes and organisational structures that are standardisation‑led, automation‑first and AI‑ready., • Future State Design & Operating Model Definition: Design target cloud operating models, service management frameworks, and organisational structures that reflect the client’s strategic ambitions and cloud maturity. Define future‑state processes across service delivery, governance and operational workflows ensuring designs are practical, measurable and aligned to automation‑first and AI‑ready principles., • Monitoring and Evaluation: Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, using operational metrics, serviced data and insights to recommend improvements. Support the introduction of intelligent monitoring, service analytics and AIOps‑aligned practices where appropriate., • Deliver Business Outcomes: Use skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design to deliver digitally enabled business outcomes. Support the enabling of automation, intelligent workflows and AI‑assisted operations as part of broader cloud transformation initiatives., • Collaborative Innovation: Work at all organisational levels to innovate, design, and implement cloud transformations, contributing to the growth and success of the consulting practice., • GenAI & Agentic Operations Advisory: Advise clients on the practical application of large language models, copilot tooling and agentic AI within cloud operating models, including use cases in service management automation, intelligent triage, and AI‑assisted decision‑making., • AI Governance & Responsible Adoption: Support clients in understanding AI governance considerations, including data quality and transparency. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: • Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events., • Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development., • Learning & development – Training to support your career development and the skills demand within the company, certifications etc. Skills • Practical experience with ITIL V4 and/or V5 best practices and frameworks, including Incident, Change Management, Problem Management, and Service Desk operations with an interest in how these processes evolve through automation and AI‑enabled tooling., • ITIL V4 and/or V5 Foundation or higher‑level certification demonstrating formal training and understanding of ITIL processes will be highly valued., • Hands‑on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows., • Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery., • Experience with DevOps principles and practices, including continuous integration (CI), continuous deployment (CD), automated testing, infrastructure as code (IaC), and modern delivery pipelines., • Well versed with managing and architecting solutions on major cloud platforms such as AWS, Azure, or Google Cloud, including services like compute, storage, networking, and security., • Knowledge of cloud security best practices and compliance requirements, ensuring that cloud environments and automated services are secure, resilient, and adhere to industry standards and regulations., • Currently working in a major Consulting firm, and/or in industry but having a Consulting background., • Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions., • Experience of proposition building and delivery., • Demonstrated curiosity and continuous learning in the AI space, whether through certifications, personal projects, published thinking, or active contribution to AI‑related communities or internal practice development., • Business development – Utilising a combination of the organisation’s broader pre‑existing relationships, company relationships and your own network. Our team drives business transformation by designing the organisations of the future, delivering end‑to‑end blueprint for AI‑enabled enterprises. We are at the cutting edge of the 4th industrial revolution and are uniquely placed to leverage the broad, market‑leading capabilities of Capgemini Group. We work across a wide range of industries, delivering outcomes that make a real impact on society. You’ll have the freedom to experiment, innovate and shape your own career path, supported by mentoring from our leading experts in data and AI. We are delighted to have received the “Glassdoor Best Places to work UK” accolade for 5 consecutive years. To see what it’s like to work at Capgemini Invent, visit our Glassdoor page. At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self At Cap to work. We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real. | www.capgemini.com #J-18808-Ljbffr

SOC Engineer - Manchester OR London - SC Central Manchester OR Central London - Onsite (with some flexibility) Days + occasional on call c.£30-45k base salary DOE + on call allowance and payments We are looking for a couple of experienced SOC Analysts / Engineers to join our MSP client's growing team in either their central Manchester or London office. This is an exciting opportunity to take on a varied, hands-on role at the heart of security operations, combining proactive threat monitoring and incident investigation with wider infrastructure support. You will work across cloud, network and endpoint security technologies, helping to identify risks, respond to emerging threats and strengthen clients' overall security posture. The role would suit a motivated SOC professional who enjoys solving complex technical challenges, taking ownership of incidents and continuously developing their expertise across cyber security and infrastructure. Skills and Experience You must either be SC cleared or be eligible for SC clearance. 2+ years of experience in a SOC Analyst / Engineer role Experience in a Service Desk, IOC, NOC, or managed services environment. Strong knowledge of cyber security principles, security monitoring and incident response. Experience with SIEM, endpoint security and security event investigation (Microsoft security or ELK stack preferred but not required) Experience with digital forensics and incident response (DFIR) would be highly advantageous. Proven ability to support Microsoft cloud and infrastructure technologies and resolve technical incidents. Working knowledge of Azure, AWS, Windows Server, Active Directory and Microsoft Entra ID. Understanding of networking, firewalls, SD-WAN, wireless solutions, DNS, DHCP, TCP/IP, backup and recovery. Key Responsibilities Monitor and triage alerts from SIEM, EDR and cloud security platforms. Investigate security events, escalate threats and support incident containment and response. Analyse logs and monitoring data, assist with vulnerability remediation and improve security operations. Maintain accurate investigation records, security documentation, runbooks and knowledge articles. Provide second-line support across cloud, network, infrastructure and end-user environments. Support Azure, AWS, identity services, network technologies, backups, patching and system lifecycle activities. Troubleshoot incidents and service requests, retaining ownership and escalating complex issues appropriately. Collaborate with customers, suppliers and technical teams, including shift handovers and operational reviews. Work independently, contribute to continuous improvement and develop automation opportunities across security and infrastructure. This is a majority onsite role. In order to be considered for this role you must be willing and able to travel to either central Manchester or central London on a regular basis. If you are an experienced SOC Analyst / Engineer with strong infrastructure knowledge and are eager to join a dynamic growing team, please click 'Apply now' or send your CV to faye [dot] landells [at] circlerecruitment [dot] com Unfortunately our client is not able to offer sponsorship for this role. Due to the SC Clearance requirement of this position, you must have permanent right to work in the UK. Key words: Security Analyst / Security Engineer / Security Operations / SOC / Infrastructure / IOC / NOC / MSSP / MSP / Manchester / London / SC Clearance / SC Cleared Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @CircleRec and LinkedIn - Circle Recruitment. TPBN1UKTJ

D365 Engineer - Permanent - Manchester (Hybrid) - Competitive Salary A fantastic opportunity has arisen for a D365 Engineer to join a global law firm based in Manchester. This role will see you take technical ownership of the Microsoft Dynamics 365 platform, leading its architecture, governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM). Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt. Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions. Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team. Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding of D365 architecture, data and security models, integration patterns and ALM. Experience setting technical direction, reviewing designs and supporting developers. Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security. Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders. Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable. Service Desk/second-line Microsoft platform support experience is desirable. Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous. Legal or wider professional services experience is desirable. D365 Engineer - Permanent - Manchester (Hybrid) - Competitive Salary In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business TPBN1_UKTJ

Field Sales Team Leader Are you a driven B2B sales professional ready to lead from the front? Elite Mobile / Galaxy Connect is growing rapidly, and we're looking for an ambitious Field Sales Team Leader to join our expanding team across the Midlands . We are a leading UK distributor of SIM cards, mobile products, e-cigarettes and international confectionery , supplying independent retailers and convenience stores nationwide. This isn't a desk-based management role. We're looking for a hands-on sales leader who enjoys being out in the field, developing people, winning new business and delivering results. If you're a natural leader who knows how to motivate a sales team and isn't afraid to roll up your sleeves and lead by example, we'd love to hear from you. The Role As Field Sales Team Leader, you'll be responsible for supporting and developing a team of Field Sales Executives across your territory. You'll spend time in the field with your team, helping them maximise sales opportunities, develop customer relationships and consistently achieve their targets. Your responsibilities will include: · Lead, coach and motivate a team of Field Sales Executives. · Work alongside your team in the field to drive sales performance. · Set clear expectations and support your team to achieve and exceed targets. · Identify new business opportunities and help your team convert them into long-term customers. · Build strong relationships with new and existing retail customers. · Conduct regular coaching, performance reviews and field visits. · Support the recruitment and onboarding of high-performing Sales Executives. · Ensure your team has the latest product, promotional and market knowledge. · Monitor performance and implement action plans where required. · Lead by example by demonstrating excellent sales, negotiation and customer relationship skills. What We're Looking For We're looking for someone who is commercially driven, competitive and passionate about sales. You'll ideally have: · Proven experience leading, managing or coaching a B2B field sales team. · A strong track record of achieving sales targets. · The confidence to motivate and challenge a team. · Excellent communication, negotiation and relationship-building skills. · A proactive, positive and results-driven approach. · The ability to work independently and manage a large geographical territory. · Experience in FMCG, telecoms, convenience, vape, retail or similar sectors would be advantageous. · A full UK driving licence. Most importantly, you need to be someone who leads from the front . You'll be spending significant time in the field with your team, so this role is ideal for a sales professional who enjoys being hands-on and making things happen. What We Offer We believe strong performance deserves strong rewards. You'll receive: · Competitive basic salary + uncapped commission · Company van · iPad · Access to cost-price handsets, accessories and SIMs · Pension scheme · Additional annual leave after 2 years' service · Time off over Christmas · Ongoing training and development · Annual company celebration event · The opportunity to progress within a rapidly growing business Why Join Us? We're not standing still. With ambitious growth plans across our SIM, vape and international confectionery ranges, this is an exciting time to join Elite Mobile / Galaxy Connect. You'll have the opportunity to build and develop a high-performing sales team, influence regional growth and directly contribute to the success of a rapidly expanding business. If you're an experienced sales leader who thrives on targets, enjoys developing people and wants the freedom and earning potential that comes with a field-based leadership role, apply today. We want people who want to win. TPBN1_UKTJ

Associate Director / Principal Consultant Manchester, Ancoats Basic Salary up to £50,000, OTE £85,000 Ready to take greater ownership of your market and help shape a growing recruitment business? At Get Recruited, we're looking for an accomplished recruitment professional who enjoys winning business, building lasting client relationships and developing a successful specialist desk. We're a small, established recruitment business based in Ancoats, Manchester, working with clients across the UK in Insurance, Finance & Accounts, Marketing & Digital, Commercial, and Manufacturing & Engineering. As we grow, we're looking for an experienced recruiter who wants to contribute to our commercial direction, bring ideas to the table and build a long-term career with us. The opportunity: You'll take ownership of a specialist desk, developing new client relationships, growing existing accounts and building a strong reputation within your market. Alongside managing the full recruitment process, you'll identify opportunities for growth, develop key accounts and become a trusted adviser to clients on their hiring needs. You'll work closely with the leadership team, contribute to how we develop the business and help set the standard for recruitment delivery and client service. There will also be opportunities to share your experience and support the development of colleagues. We're open to discussing either a Principal Consultant or Associate Director appointment, depending on your experience and ambitions. What you can expect: Basic salary of up to £50,000 and OTE of £85,000. Ownership of a specialist desk, with scope to develop your market and client base. A voice in the business, working closely with the leadership team. Opportunities for progression as the business grows. Access to recruitment technology to support your sourcing, business development and delivery. A visible contribution, where your ideas, standards and results matter. About you: You're an experienced 360 agency recruiter with a proven track record of winning business and delivering consistent billing performance. You can build lasting client relationships, develop accounts and identify new commercial opportunities. Experience in one of our markets would be useful, but we're equally interested in recruiters who can demonstrate how they would transfer their expertise into a new specialism. You're comfortable taking ownership, contributing ideas and leading by example. You take pride in delivering a high standard of service and are motivated by the opportunity to influence both your own success and the wider business. Interested? Send your CV through this advert for a confidential conversation about joining Get Recruited. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. TPBN1_UKTJ

ExamWorks Investigation Services Limited is seeking an IT Service Desk Manager to lead the 1st Line IT Support for over 850 users. The role reports to the Head of IT Service Delivery and offers competitive benefits in a dynamic, on-site environment. You will drive incident management, SLAs, continuo

EXL Talent Acquisition Team in Manchester is seeking a Service Development Manager to oversee the evolution of the service desk, coordinating with offshore teams to integrate L&D, QA, Business Continuity and Regulatory Compliance for high-volume operations in the SMETS and Switching services. This role partners with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to ensure site capabilities meet KPIs and support the broader smart meter ecosystem. #J-18808-Ljbffr

Are you an experienced IT Service Desk leader with a passion for delivering exceptional customer service and driving continuous improvement? We are looking for a proactive and people-focused Service Desk Manager to lead our 1st Line IT Support function, ensuring an outstanding service experience for

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com. Role Title: Service Development Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. • As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services., • Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry., • You will partner closely with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem., • Leading site development initiatives, including the creation of a SMART Academy of progression across the employee life cycle, from new starter to retirement., • Acting as the responsible owner of content for the client knowledge hub., • Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards., • Using our digital QA systems to evolve and monitor service desk performance, conducting audits on processes, assessing compliance, and executing triage processes., • Ensuring regulatory compliance across the service desk, adhering to OFGEM licence conditions, SEC/REC requirements and cybersecurity standards (ISO 27001, NIST-aligned controls), and preparing for and managing audits, including Independent Compliance Officer (ICO) reviews., • Collaborating on cross-functional projects, such as integrating L&D with continuous improvement efforts and aligning QA metrics with performance dashboards for real‑time insights., • Conducting skills audits and tracking site development KPIs (e.g., training completion rates, audit pass rates, compliance adherence). Reporting progress and driving proactive enhancements., • Working in close partnership with our clients’ knowledge and training teams to ensure alignment and shared best practice., • Monitoring and reporting on customer satisfaction metrics (e.g., Customer Effort Score – CES) and leading a cultural shift from incident triage to continue our pathway of CS transformation, intelligent service, and industry leadership through initiatives that ensure better information and advice, reduce industry waste and enhance connectivity, resilience and efficiency., • Bachelor’s degree in Business Management, Energy Systems or Regulatory Affairs; certifications in QA (e.g., ISO Lead Auditor), L&D (e.g., CIPD), or compliance (e.g., CQA) are preferred., • 7+ years in service/operations management within regulated industries such as energy or telecoms, ideally with hands‑on experience in smart metering, user interfaces or L&D and compliance programmes., • Proven track record in developing L&D programmes and QA systems, ideally involving energy data networks or switching services., • Expertise in regulatory frameworks (OFGEM, SEC) and QA tools for compliant process optimisation; strong project management skills., • Commitment to people development, with experience in training design and delivery and cultivating a compliance‑first culture in line with our zero‑tolerance policies. Ability to drive cultural shifts towards a learning culture., • Analytical mindset for auditing and risk assessment, combined with excellent organisational skills., • A one‑team‑oriented approach, excelling in forging collaborative environments to support our client’s goals., • A market competitive package and a rewarding pension., • EXL provides everyday financial well‑being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories., • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies., • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status., • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. #J-18808-Ljbffr

As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS

Lemon Pepper Holdings Limited (Wingstop UK) Location: Manchester, England, Pay: £70,000 to £70,000 per year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 30/10/2026 Description Location: UK&I Field Based (North-focused, with frequent travel required) Contract: Full-time, permanent Salary: Up to £70,000 + Bonus + LTIP + Benefits Build Something Big. Join the Wingstop Team! At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team. We have been recognised for our commitment to excellence, earning accolades such as Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025. But our mission remains simple: BRING THE FLAVOUR. Who are we looking for? We’re looking for an experienced Construction Manager to take ownership of the delivery of our new restaurant openings across the UK & Ireland, with a particular focus on our growing estate across the North. This is a hands-on role for someone who knows how to get things built. You’ll manage projects from pre-construction through to handover, making sure every site is delivered safely, on time, within budget and to the standards our brand expects. The role will primarily cover our North region, so we’re ideally looking for someone based in the Midlands or further North. Locations such as Nottingham, Sheffield, Liverpool, Manchester, Preston, Leeds or York could work particularly well, although we’re open on location for the right person. The role will involve frequent travel across the UK & Ireland, with regular site visits required. You’ll work closely with our Property, Design, Operations, Food Safety and Supply Chain teams, as well as landlords, contractors, consultants and other external partners. With an ambitious new restaurant pipeline, you’ll play a key role in helping Wingstop continue to grow at pace. The role is ideally suited to someone with experience delivering high-volume, multi-site fit‑out programmes within QSR, hospitality, retail or leisure. Responsibilities Lead the end-to-end construction and fit‑out of new Wingstop restaurants across the UK & Ireland, from pre‑construction through to practical completion and handover. Develop and manage detailed project programmes, ensuring key milestones are understood, tracked and delivered. Manage landlord approvals, including licences for alterations and engagement with landlord teams throughout the project lifecycle. Coordinate Building Control, Approved Inspectors, Fire Officers, EHO and other relevant regulatory bodies to secure the necessary approvals and consents. Ensure all projects comply with Building Regulations, Planning, Fire Safety, Health & Safety and other relevant statutory requirements. Coordinate internal review and sign-off of construction drawings and plans across Property, Design, Operations, Food Safety and other key stakeholders. Manage project budgets from tender through to completion, including contractor procurement, negotiation, cost control, change management and value engineering. Tender, appoint and manage contractors, consultants and other external partners, ensuring strong commercial and delivery performance. Carry out regular site inspections to monitor progress, quality, programme, costs and compliance, taking action where issues arise. Ensure all new restaurants are delivered consistently to Wingstop’s design, build and brand standards. Build and maintain strong relationships across our contractor and consultant network, helping to establish and develop a reliable supply chain. Provide clear and accurate project reporting, highlighting progress, risks, issues, costs and key decisions to the Head of Construction and wider leadership team. Work collaboratively with Property, Design, Operations, Supply Chain, Marketing and other internal teams to ensure a smooth journey from acquisition through to opening. Identify opportunities to improve construction processes, reduce costs, shorten delivery times and improve the quality and consistency of our openings. Support the integration of sustainable construction practices and innovation across our development programme. Be prepared to get into the detail, solve problems on the ground and take ownership when things don’t go to plan. A hands‑on, delivery‑focused approach with the confidence to take ownership and make things happen. Comfortable working at pace across multiple projects, locations and stakeholders. Commercially minded, with strong judgement around cost, risk, programme and quality. Highly organised, with the ability to manage competing priorities and keep projects moving. A strong communicator who can build effective relationships with internal teams, landlords, contractors and consultants. Confident challenging decisions and solving problems while maintaining positive stakeholder relationships. Practical and proactive, with a willingness to get out on site and deal with issues rather than manage purely from a desk. Comfortable working in a fast‑growing, entrepreneurial environment where priorities can change quickly. Passionate about delivering great spaces and experiences for our teams and customers. Aligned to our Wingstop values: Authentic, Entrepreneurial, Fun and Service‑Minded. We want to hear from experienced construction or project management professionals who have a strong track record of delivering new sites and fit‑outs in fast‑paced, multi‑site environments. Ideally 5+ years’ experience as a Construction Manager, Project Manager or similar role delivering new site openings or major fit‑out projects. Experience within QSR, hospitality, retail, leisure or another relevant multi‑site environment. Strong technical understanding of construction, fit‑out, M&E and the wider project delivery process. Strong knowledge of Building Regulations, Fire Safety, Health & Safety and other relevant statutory requirements. Experience managing multiple construction projects simultaneously across different regions. Proven experience managing project budgets, including tendering, contractor appointment, cost control and change management. Experience managing contractors, consultants and wider construction supply chains. Experience managing landlord approvals and working with landlord teams would be highly beneficial. Strong programme and project management skills, with experience identifying and managing project risks. Full UK driving licence and willingness to travel extensively across the UK & Ireland. Experience delivering a high‑volume rollout programme for a growing consumer‑facing brand. Previous experience within QSR or restaurant development. Experience working with landlord approval processes and licences for alterations. Experience incorporating sustainability or ESG considerations into construction projects. Experience working across both new‑build and refurbishment projects. At Wingstop, we believe in rewarding and investing in our people. Here’s what we offer: Enhanced holiday allowance (25 days + Bank Holidays + Birthday Off) Enhanced company sick pay (2 weeks full pay) 12 Month Rolling Pension Contributions (5% Employer) Enhanced Family Friendly leave Private Healthcare • Enhanced Vitality cover Travel: 45p per mile (EV), 55p per mile (Fuel) Company Laptop & Phone Bonus Base of 20% with potential for higher earnings based on business performance LTIP from your first full year 20-50% Employee discount when dining with Friends & Family Access to our Benefits platform, • Lifestyle savings, Recognition & Well‑being EAP Wagestream, • access to earned wages when you need them Exceptional training and onboarding Career development and progression opportunities Semi-annual conferences and team events Commitment to Diversity and Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know • we're here to assist you. AI Disclaimer AI can be a useful tool and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process • that’s who we’re excited to meet. #LI-WS #J-18808-Ljbffr

Join to apply for the Modern Workplace Team Leader role at LIMA 1 day ago Be among the first 25 applicants Join to apply for the Modern Workplace Team Leader role at LIMA This range is provided by LIMA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. We're looking for a passionate and experienced Modern Workplace Team Leader to guide our team of 2nd and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. You’ll be responsible for: • Lead, mentor, and develop a team of Modern Workplace Engineers, fostering a high-performance and customer-focused culture, • Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans, • Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement, • Manage incidents from customers and LIMA’s cloud environment on a priority basis and provide the highest standards of professionalism and skill, to resolve customer issues efficiently and accurately, • Provide a knowledgeable point of technical escalation with the Modern Workplace practice, • Assist our Customer Success Managers, who are aligned with our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties, • Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs, • Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: • Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams, • Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload, • Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels, • Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders, • Knowledge of ITIL best practices and experience with service desk management tools preferred, • Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft stack, • Strong experience in identifying and delivering continuous service improvements, • A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: • Time to relax with 25 days' holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days' leave each year, • An additional paid day to celebrate your birthday with family and friends, • Life assurance coverage at 4 times your annual salary, • From day one, you’ll have access to Medicash, our healthcare cash-back plan, and after two continuous years of service, have the option to join our private medical scheme, • Access to ongoing training and development opportunities to help you grow in your career, • Enhanced maternity, paternity and adoption pay after two continuous years service, • Confidential counselling and support services to help you navigate life's challenges, • Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike, • Engage with your colleagues through team-building activities and events., • Get prime view seats for the price of a standard ticket at the AO Arena, with guaranteed seats and access to a private bar. REF-223 189 • Mid-Senior level, • Full-time, • Engineering and Customer Service, • IT Services and IT Consulting Referrals increase your chances of interviewing at LIMA by 2x Trafford Park, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 days ago Greater Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 days ago Cheadle Hulme, England, United Kingdom 21 hours ago Halifax, England, United Kingdom 1 day ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Leyland, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Greater Manchester, England, United Kingdom 3 days ago Stockport, England, United Kingdom 1 month ago Stockport, England, United Kingdom 1 week ago Halifax, England, United Kingdom 5 days ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago Stockport, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 6 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 2 weeks ago St Helens, England, United Kingdom 1 month ago Salford, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 4 months ago Northwich, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. 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We are looking for a Power Platform Product Specialist to join the Business Applications team within the Applications function. You will design, build and support Power Platform solutions (Power Apps, Power Automate, Power Pages, and increasingly Copilot Studio) that make life better for the people working across Lewis Silkin, and for the clients we serve. You will work hand-in-glove with our Microsoft Platform Architect, who sets the architectural direction and best practice for our D365 and Power Platform estate; you will bring their designs to life and feed real-world build experience back into how the platform evolves. You will also work closely with our Delivery Analyst, who will bring you well-shaped stories with clear acceptance criteria and run the sprint cadence you build within, so you can spend your time doing what you do best. Alongside build work, you will help administer and continuously improve our D365 suite, our client-facing extranets and portals, and the wider Microsoft tooling the firm relies on. Because the Applications function is a growing team, this is a genuine opportunity to shape how Power Platform is used across the firm; the governance, the patterns, the guardrails, and the citizen-development story that sits alongside it. We are open to considering applications for our offices in London, Cardiff and/or Manchester. • Design, develop and customise Power Platform solutions (Power Apps, Power Automate, Power Pages, Copilot Studio) against stories shaped by the Delivery Analyst and architectural patterns set by the Microsoft Platform Architect., • Build in line with our platform standards; environments, ALM, security, and integration patterns., • Contribute to peer reviews and pair with other developers in the Dev Squad on complex problems., • Support the administration and continuous improvement of our D365 suite, our extranets and portals, and other Microsoft-based internal applications., • Take ownership of support escalations coming through the Service Desk, working with the Microsoft Platform Architect where architectural input is needed., • Maintain clear documentation; solution designs, configuration decisions and user guides., • Work closely with the Delivery Analyst, the Microsoft Platform Engineer, business stakeholders and our Microsoft delivery partner to turn business needs into working software., • Contribute training material, run user-group sessions where useful, and help the wider firm get more from the platform., • Stay current on the Microsoft roadmap; flag features and patterns that would move the dial for Lewis Silkin., • Contribute to business cases and options papers by carrying out proportionate research and prototyping., • Review the effectiveness of what we have built and feed learnings back into the roadmap. You are a curious, hands-on builder who enjoys shipping useful things and iterating them; you like being close to the users you build for, and you take pride in leaving something better than you found it. You are just as happy pairing with a fellow developer as you are walking a lawyer through a new form, and you know that the best Power Platform solutions come from a mix of good architecture and good listening. Our ideal candidate will be able to demonstrate: • Proven hands-on experience building on the Power Platform; Power Apps (canvas and model-driven), Power Automate and, ideally, Power Pages., • Working knowledge of Dataverse, and a solid grasp of the wider Microsoft ecosystem (M365, D365)., • Comfort building alongside an architect; taking design guidance, applying platform standards, and feeding real-world learnings back., • Good instincts for governance, security and ALM within the Power Platform., • Strong problem-solving and customer-service skills; happy to take support escalations and turn them into permanent fixes., • Clear communication skills, in writing and in person, with technical and non-technical audiences., • Strong organisational skills and attention to detail., • Microsoft certifications such as PL-100, PL-200, PL-400 or PL-600 (ideal, however not essential)., • Familiarity with Copilot Studio, AI Builder or Azure integration services (ideal, however not essential)., • Familiarity with NetDocuments or a similar DMS (ideal, however not essential)., • Experience working within a legal or professional services environment (ideal, however not essential). At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (). #J-18808-Ljbffr

We sort service desk agent jobs with better pay, shorter commutes and sooner starts in mind.

We sort service desk jobs with better pay, shorter commutes and sooner starts in mind.

Version 1 is seeking an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure enterprise environment. You will lead the design, configuration and delivery of Oracle Fusion Help Desk to support and e

Information Technology Service Desk Manager. Provide guidance on security, compliance, and governance while supporting partners with technology integrations.

A leading IT consultancy in Manchester is seeking an IT Service Desk Manager to oversee service delivery and manage relationships with software suppliers. The ideal candidate has proven experience in IT service management, particularly in an MSP environment, and a strong understanding of cloud platf

IP-People in Manchester seeks an experienced Service Desk Manager / Operations Lead to oversee its MSP service delivery operation and drive performance, process improvements and automation.

You will act as the first contact point for customers, handling a wide range of enquiries and service requests, with responsibilities spanning initial investigations, diagnosis, and escalating issues where needed. The role covers end user desktop services both within NICE and externally facing servi

Ofgem, the UK's energy regulator, is seeking a Deputy Director of IT Service Operations to lead secure, resilient IT services that underpin our regulatory mission. This role focuses on four core capabilities—Service Design & Transition, Service Management, Service Desk, and End User Computing—an

We sort front desk, customer service jobs with better pay, shorter commutes and sooner starts in mind.

Amex GBT is seeking a skilled professional to lead IT service delivery and complex technology implementations. You will partner with stakeholders, design efficient processes, and drive end-to-end delivery across Service Desk and EUC environments. The role requires strong project management, stakehol

We’re particularly interested in speaking with people who have managed technical operations within an. Service Desk Manager / Operations Lead (MSP). Service desk and technical support operations.

A core specialism of the role is supporting end user accessibility needs and reasonable adjustments for desktop services (hardware and software) eg integration and support of assistive technology. The scope of the role will include both end user desktop services within NICE and externally facing ser

You will manage a team, embed ITIL practices, monitor KPIs, and collaborate with internal stakeholders and external suppliers. Ofgem is seeking an experienced Service Desk Manager to lead a high-performing IT service desk across the organisation. A strong emphasis on service excellence and hybrid/on

We sort front desk service jobs with better pay, shorter commutes and sooner starts in mind.

We are looking for a DV cleared (or happy to be DV cleared) Microsoft Support Engineer to provide day-to-day support and operational management of Microsoft server, identity, and application services within a managed service environment. You will be responsible for incident resolution, monitoring, maintenance, patching, service requests, and operational changes across a range of Microsoft technologies. Location: Manchester, Cheltenham or London Full Time On Site Working within established processes and procedures, you will act as an escalation point for Service Desk teams and collaborate with senior engineers, vendors and customer technical teams to maintain service availability and performance. • Investigate, diagnose and resolve incidents affecting authentication, federation and device registration services., • Support service requests, MACDs and operational change activities., • Participate in major incident management and technical escalation activities., • Maintain operational documentation, support procedures and knowledge articles., • Ensure adherence to agreed service levels and operational processes., • Monitor service availability, health and performance across all solution components., • Analyse event logs, audit logs, performance counters and telemetry to identify service degradation., • Proactively identify trends, capacity concerns and potential service risks., • Support root cause analysis and problem management activities., • Maintain monitoring thresholds and alerting configurations., • Administer Microsoft Active Directory Federation Services (AD FS)., • Manage Device Registration Services (DRS) and device identity lifecycle., • Support OAuth, OpenID Connect and claims-based authentication services., • Maintain claims issuance policies and federation configurations., • Resolve authentication, certificate and trust relationship issues., • Support onboarding of new relying parties and federation integrations., • Implement monthly Microsoft security updates and platform maintenance activities., • Assess vulnerabilities and coordinate remediation activities., • Support security hardening in accordance with Zero Trust principles., • Manage certificate lifecycle activities including renewal and replacement., • Participate in security reviews, audits and compliance activities., • Prepare technical implementation plans and backout procedures., • Execute approved changes in accordance with CAB processes., • Perform testing and validation of platform changes., • Support release management and service transition activities., • Contribute to continual service improvement initiatives., • Participate in monthly and quarterly service reviews., • Provide technical recommendations to improve reliability, resilience and security., • Produce operational reports and service metrics., • Support risk identification and mitigation activities., • Work collaboratively with customer stakeholders, Microsoft SMEs and Forfusion service management teams., • Microsoft Active Directory Federation Services (AD FS)., • Windows Server administration (2016/2019/2022)., • Active Directory Domain Services (AD DS)., • Device Registration Services (DRS)., • Web Application Proxy (WAP)., • Load balancers., • Certificate Services, PKI and certificate lifecycle management., • SQL Server administration and troubleshooting., • PowerShell scripting and automation., • Enterprise monitoring and event log analysis., • ITIL-aligned service management processes., • Incident, Problem and Change Management., • Zero Trust architecture experience., • High assurance or government environments., • Microsoft Identity and Access Management solutions., • SQL Always-On Availability Groups., • Security vulnerability management., • SIEM and log management platforms., • Understanding of secure, federated identity architectures., • Strong analytical and troubleshooting skills., • Excellent attention to detail., • Ability to work independently within a secure operational environment., • Strong written and verbal communication skills., • Customer-focused approach to service delivery., • Ability to perform under pressure during major incidents., • Commitment to continual improvement and knowledge sharing., • Applicants must hold current Developed Vetting (DV) clearance (or be happy to undergo clearance)., • Ability to work within secure government and defence environments., • Work on genuinely critical systems where your contribution matters, • Develop deep expertise in Cisco enterprise and security platforms, • Be part of a team focused on modern lifecycle delivery, not just reactive support, • Operate in a high-trust, high-impact environment #J-18808-Ljbffr

Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. ITIL Knowledge & Application - Strong working knowledge of ITIL processes with a requirement to hold currently or to obtain a minimum

The role requires strong project management, IT service delivery expertise, and ITIL/PM certifications plus experience in complex IT environments. You will partner with stakeholders to identify challenges and design comprehensive solutions while coordinating across technical teams, service desk staf

Lead and manage a traffic desk team in Cheadle, overseeing customer service operations for a transport company.

Desk-based Loss Adjuster needed to manage household insurance claims for building damage, ensuring timely and cost-effective settlements while providing excellent customer service.