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Ready to build something and make it your own? Interaction Recruitment is growing, and we're looking for ambitious Recruitment Consultants to join our temporary hospitality division in Liverpool. We're expanding across a range of hospitality markets and are keen to hear from recruiters who know how to build relationships, win new business and deliver results in a fast-moving agency environment. Your background could be in hotels, restaurants, pubs, contract catering, leisure, events or another area of hospitality. We're flexible on your specialist market and want to give the right person the opportunity to develop their own desk, grow a client base and make a real commercial impact. Hospitality recruitment experience is an advantage, but it's not a deal-breaker. We're more interested in your commercial drive, relationship-building skills and ambition to succeed. The role - Build, manage and grow your own temporary recruitment desk within the hospitality sector. - Develop new business opportunities and strengthen existing client relationships. - Recruit across a variety of hospitality operational and specialist roles. - Manage the full recruitment cycle, from client bookings through to successful shift fulfilment. - Build and maintain a reliable, active pool of temporary workers. - Deliver a responsive, high-quality service in a fast-paced market where clients often need short-notice cover. - Work closely with the leadership team to develop your chosen market and contribute to the wider growth of the Liverpool operation. What we're looking for - Previous recruitment experience is essential, ideally within an agency environment. - Hospitality sector knowledge is beneficial but not essential. - A commercial mindset and the confidence to develop new business, alongside our Regional Business Development Manager. - Strong relationship-building and communication skills. - The ability to thrive in a fast-paced, high-volume environment. - A self-motivated, resilient and ambitious approach, with a genuine desire to grow a successful desk. What's on offer? - £30,000-£36,000 basic salary, depending on recruitment experience. - Uncapped bonus with no threshold** - your earnings can grow alongside your performance. - The backing and reputation of an established recruitment brand. - Flexibility to develop a specialist hospitality market that suits your experience and strengths. - The opportunity to take ownership of your desk, build lasting client relationships and grow your own market. - Supportive leadership, with ambitious plans for continued growth. Interested? If you're an experienced recruiter looking for your next challenge in Liverpool, we'd love to hear from you. Whether you're already recruiting within hospitality or looking to bring your agency recruitment skills into a new sector, this is an opportunity to make your mark and be part of our growth. Apply today to find out more. INDLC

Customer Service Advisor Our client, a leading organisation in the education sector, is seeking an enthusiastic and dedicated Customer Service Advisor to join their dynamic team. This is a fantastic opportunity for individuals who thrive in a customer-focused environment and are eager to contribute to a welcoming and supportive atmosphere. Location: Liverpool, L3 5AE Contract Type: Temporary Salary: £14.14 per hour Working Days: Monday to Sunday Hours: 25 hours per week Shift Pattern: 8 AM to 2 PM 2 PM to 8 PM 9 AM to 5 PMKey Responsibilities: As a Customer Service Advisor, you will play a vital role in ensuring a seamless experience for visitor. Your duties will include, but are not limited to: Welcoming visitors warmly and addressing a variety of inquiries at the reception desk. Efficiently distributing mail and parcels to maintain smooth operations. Conducting health and safety checks to ensure a secure environment for everyone. Reporting repairs and responding promptly to operational issues as they arise. Performing room and kitchen inspections to uphold high standards of cleanliness and functionality. Leading engaging open day tours to showcase the organisation's exceptional facilities. Assisting the domestic team during conferencing events and quick turnover periods.What We're Looking For: Our client is on the lookout for candidates who possess: A personable manner with excellent communication skills to connect with visitors and colleagues alike. Strong team ethics and a collaborative spirit to foster a positive working environment. A minimum of 3 GCSEs at Grade C or above (or equivalent), including English Language. A working knowledge of Microsoft Office and Outlook to manage daily tasks efficiently. Relevant experience in a customer service or hospitality environment is essential.If you have a passion for delivering exceptional customer service and are eager to be a part of a vibrant team, this could be the perfect role for you! Why Join Our Client? Gain valuable experience in the education sector. Work in a supportive and friendly environment. Enjoy flexible shift patterns that fit your lifestyle.Take the next step in your career and make a positive impact as a Customer Service Advisor! For more information, please apply today. Don't miss out on this exciting opportunity to be part of a thriving organisation that values its staff and the community it serves. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Field Based Technician | £28,000 | Liverpool & Wirral Permanent | Field Based | Company Vehicle + Fuel Card Do you enjoy practical, hands-on work and meeting new people? Are you confident working independently and looking for a field-based role where you’re out and about rather than stuck behind a desk? Control Flow is looking for a Field Based Technician to join its Water Efficiency Team across Liverpool and the Wirral. The role You’ll visit customers in their homes to help them reduce water waste and improve efficiency. Your day will include carrying out water surveys, checking meter readings and flow rates, installing simple water-saving devices, identifying minor leaks and giving customers practical advice on reducing their water use. You’ll also speak with residents face-to-face, including some door-to-door engagement, to arrange appointments and explain the benefits of water-saving improvements. Key Responsibilities Visit households across Liverpool and the Wirral Carry out water efficiency surveys and basic checks Install water-saving devices Identify and complete minor leak repairs within your training Give customers practical water-saving advice Canvass local areas and arrange appointments Record visits and outcomes using the CRM system Manage equipment and vehicle stock Work towards daily and weekly targets Follow Health & Safety and safeguarding procedures About Control Flow Control Flow delivers water efficiency projects that help customers reduce consumption, prevent waste and use water more efficiently. Benefits £28,000 basic salary Company vehicle and fuel card 25 days annual leave plus 8 bank holidays Company pension scheme Permanent employment Training and ongoing support The person You’ll need: Full UK driving licence Practical experience in maintenance, repairs or similar hands-on work Confidence using basic hand tools Strong communication and customer service skills Confidence speaking with customers face-to-face Ability to organise your own workload and work independently Basic IT skills Experience in plumbing, property maintenance, water efficiency, field service or door-to-door work would be useful, but training can be provided. * A clear DBS check will be required. What’s next? If you enjoy practical work, meeting people and being out in the field, apply today

Recruitment Consultant Location: Liverpool-based, Bootle Office - Hybrid Salary: Up to £50,000 depending on experience, plus uncapped commission Build your desk. Win business. Earn well. Grow with us. Are you an experienced 360 Recruitment Consultant who enjoys winning new business just as much as making placements? Do you like picking up the phone, opening doors, building strong client relationships and having genuine ownership of your desk? You’ll take ownership of your own desk across office, commercial and digital marketing roles. This is a genuine 360 position, so you’ll be responsible for developing new business, managing client accounts, attracting high-quality candidates and overseeing the full recruitment process through to placement. About Everpool Recruitment Since launching five years ago, we’ve built an excellent reputation by maintaining high standards and delivering a genuinely great service to our clients and candidates. We’re not a stiff, corporate recruitment business. We’re a close-knit team of brilliant people who know how to recruit properly, support one another and enjoy what we do. We work hard, celebrate our successes and genuinely want to see one another do well. As the business continues to grow, you’ll have the opportunity to grow alongside it, develop your market and play a real part in what comes next. If you bring energy, ambition, a good sense of humour and enjoy being part of a team that wins together, you’ll fit right in! What we offer A competitive basic salary of up to £50,000, depending on experience Uncapped commission with excellent earning potential 25 days’ annual leave plus bank holidays Additional annual leave based on length of service Your birthday off Medicash healthcare plan Death-in-service cover Clear opportunities for career progression Ongoing training and professional development A supportive, energetic and genuinely welcoming team The freedom to build and develop your own recruitment desk What you’ll be doing You’ll manage the full 360 recruitment cycle, balancing business development, client management and candidate delivery to build a successful and profitable desk. Your role will include: Proactively identifying and approaching prospective clients Winning new business through calls, emails, networking and meetings Understanding clients’ hiring challenges and presenting tailored recruitment solutions Negotiating fees, agreeing terms and securing new vacancies Building and maintaining strong, long-term client relationships Growing existing accounts and identifying further opportunities Sourcing, interviewing and placing high-quality candidates Managing the full recruitment process, from the initial brief through to placement Building your network across the office, commercial and digital marketing markets Delivering an excellent experience to clients and candidates Working towards individual revenue and business development targets Contributing ideas and playing an active part in Everpool’s continued growthWhat we’re looking for: Previous recruitment experience is essential for this position. We’re looking for someone who understands the full 360 recruitment process and is confident developing new business as well as delivering on vacancies. You’ll also need: A proven track record within recruitment Previous experience of winning and developing new business Confidence making outbound calls and approaching prospective clients Strong communication, negotiation and relationship-building skills A commercial mindset and the drive to grow a profitable desk A confident, professional and personable approach Excellent organisation and time-management skills The ability to manage both client and candidate pipelines The motivation to meet targets and deliver results The ability to thrive in a busy, fast-paced environment A positive attitude and genuine desire to contribute to the wider teamReady to grow with us? If you’re an experienced 360 recruiter who loves developing new business, building relationships and seeing the full recruitment journey through, we want to hear from you. Apply today

Helpdesk Operative Location: Southern Water Fixed Sussex 40129424, BN13 3NX Job Type: Full-Time About the Role We are seeking a proactive and customer-focused Helpdesk Operative to join a busy Facilities Management team supporting a major utilities contract. This is an excellent opportunity for an organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service while coordinating maintenance activities. As the first point of contact for clients and stakeholders, you will be responsible for accurately logging reactive maintenance requests, managing work orders, monitoring service levels, and ensuring tasks are allocated correctly and efficiently. Key Responsibilities • Receive and process maintenance requests via phone, email, and helpdesk systems., • Log all reactive and planned maintenance requests accurately within the CAFM system., • Ensure correct prioritisation and allocation of tasks in line with contractual SLAs., • Coordinate with schedulers, engineers, and subcontractors to ensure timely completion of works., • Raise purchase orders for ad-hoc maintenance requirements where necessary., • Maintain accurate records, including job details, locations, photographs, and supporting documentation., • Respond professionally to customer queries and provide regular updates on job progress., • Monitor helpdesk inboxes and ensure all requests are actioned within agreed timescales., • Build and maintain strong relationships with internal teams, clients, and suppliers., • Support continuous improvement initiatives and contribute to operational excellence.About You To be successful in this role, you will have: • Previous experience within a Helpdesk, Service Desk, Facilities Management, or Maintenance Coordination environment., • Experience using CAFM systems such as Planon, Maximo, Concept, TRIRIGA, Concerto, or similar., • Strong administrative and organisational skills with excellent attention to detail., • Ability to manage multiple priorities in a fast-paced environment., • Excellent communication and customer service skills., • Good working knowledge of Microsoft Office, particularly Excel and Outlook., • Experience working to Service Level Agreements (SLAs)., • A positive, flexible, and proactive approach to work.Desirable Experience, • Facilities Management or Property Services background., • Experience coordinating engineers, contractors, or maintenance teams., • Purchase Order processing experience., • Knowledge of reactive and planned maintenance processes.If you have experience within Facilities Management, Helpdesk Operations, Service Desk Coordination, or Maintenance Administration and are looking for your next challenge, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ

As a Solutions & Infrastructure Engineer, you will play a key role in designing and delivering secure, supportable and commercially viable technology solutions for our clients. This is a hybrid position combining the technical depth of an experienced infrastructure engineer with the design and consultancy responsibilities of a solutions engineer. You will contribute across the lifecycle of client engagements, from technical discovery and solution design through to implementation, validation, handover and ongoing service improvement. Solution Design is a primary focus of the role, alongside the delivery of complex infrastructure, cloud and modern workplace projects. You will also provide specialist technical capability to the wider engineering team where your expertise is required. You will work closely with the Technical Delivery Manager, Account Management, Service Desk and other engineers to ensure proposed solutions are technically sound, secure, supportable and aligned with Aabyss standards and service capabilities. The role is ideal for an experienced MSP engineer who enjoys both designing solutions and remaining technically hands‑on. Participate in client discovery workshops, technical assessments and solution planning. Design secure, scalable, resilient and supportable technology solutions. Translate identified client requirements and technical risks into viable technical approaches. Produce and contribute to Statements of Work (SoWs), technical designs, implementation requirements and network diagrams. Define technical scope, assumptions, dependencies, risks and high‑level effort requirements. Provide technical input into project scoping and solution recommendations. Support Account Management with technical consultancy and solution development. Present and explain technical recommendations to clients and internal stakeholders where required. Ensure proposed solutions align with Aabyss technical standards, operational services, support capabilities and strategic technology direction. Escalate designs where requirements, risks or dependencies fall outside established standards or capabilities. Contribute to design reviews and provide peer review for solutions produced by other suitably competent engineers. Commercial pricing, contract negotiation and commercial approval remain outside the accountability of this role. Deliver complex infrastructure, cloud, networking and modern workplace projects. Lead technical implementation activities across multiple technologies. Implement approved designs in accordance with agreed scope and technical standards. Identify and elevate risks, dependencies or design issues discovered during delivery. Ensure technical work is completed to agreed quality standards. Test and validate delivered solutions before transition into ongoing support. Complete appropriate technical documentation and knowledge transfer. Ensure solutions are supportable before handover into live service. Provide specialist technical support to other engineers involved in project or planned work. Review technical solutions for supportability, resilience, security and operational risk. Identify technical assumptions, dependencies and risks before implementation. Challenge solutions that introduce unnecessary complexity, unsupported technology or avoidable operational risk. Contribute to the development and improvement of approved technical standards, patterns and implementation approaches. Support the Technical Delivery Manager in maintaining consistent technical quality across solution design and delivery. Capture learning from delivery outcomes and use it to improve future solution design. Provide specialist technical capability for exceptional, complex or high‑impact incidents where additional expertise is required. Support Major Incident response when specialist technical input is required. Provide technical consultation and assistance to Service Desk and Engineering teams without automatically assuming ownership of operational tickets. Diagnose complex issues spanning cloud, infrastructure, networking, security and identity platforms where specialist intervention is appropriate. Identify underlying technical problems and contribute to long‑term remediation and service improvement. This role is not a routine Service Desk escalation tier. Solution Design and planned technical delivery remain the primary focus of the position. Ensure security is considered throughout solution design and technical delivery. Design and implement security controls appropriate to client requirements, risk and agreed standards. Identify technical and operational security risks during discovery, design and implementation. Support security reviews, gap assessments and remediation activity. Contribute technical capability to Cyber Essentials and Cyber Essentials Plus initiatives where required. Design and deliver technologies including: • Conditional Access, • Multi‑Factor Authentication, • Intune security controls, • Entra ID security controls, • Secure remote access, • Email security, • Backup and disaster recovery Promote secure, supportable and proportionate technical solutions. Mentor and support engineers across technical disciplines. Share knowledge and help develop technical capability across the engineering team. Contribute to technical documentation, standards, patterns and best practices. Participate in continual service improvement activity. Identify opportunities to improve consistency, efficiency, security and supportability. Help reduce dependency on individual technical knowledge by documenting and sharing repeatable approaches. Support the development of broader Solution Design capability across the engineering team. The Solutions & Infrastructure Engineer provides primary day‑to‑day Solution Design capability but is not the sole source of Solution Design expertise within Aabyss. Suitably competent technical resources may contribute to solution design, technical assurance and delivery within defined standards and controls. The role: Does not own commercial pricing, contract negotiation or account management. Does not own overall project governance or delivery management. Does not replace the Technical Delivery Manager's accountability for technical delivery quality, standards and governance. Does not act as the default owner for Service Desk escalations. Does not assume ongoing ownership of live services following successful transition into support. Does not have authority to bypass established technical, change or service governance. Minimum 5 years' experience within an MSP or IT services environment. Proven experience designing and delivering complex infrastructure, cloud or modern workplace solutions. Experience gathering technical requirements and translating them into deliverable solutions. Experience producing technical designs, project documentation and Statements of Work. Strong Microsoft 365 expertise including: • Teams, • SharePoint Online, • Intune, • Exchange Online, • Microsoft Defender, • Entra ID Strong networking knowledge including: • Firewalls, • Switching, • Wireless, • VPN technologies, • VLANs Strong infrastructure troubleshooting and problem‑solving capability. Strong understanding of security, resilience, backup and recoverability principles. Excellent written and verbal communication skills. Strong stakeholder management and client‑facing skills. Ability to balance technical quality, supportability, risk and commercial awareness. Ability to work independently while recognising when technical or operational risk requires escalation. Experience with: Microsoft Azure Hyper‑V WatchGuard Firewalls Meraki Autotask IT Glue Datto RMM Automation and PowerShell 3CX Backup and disaster recovery platforms Security‑focused infrastructure projects Cyber Essentials and Cyber Essentials Plus Relevant Microsoft, networking, cloud or security certifications are desirable. 25 days holiday plus bank holidays (33 days). Company profit share scheme (in addition to salary). Private medical insurance. Company contributory pension scheme. Work from home flexibility. Flexible working hours. Cycle to Work scheme. Ongoing training and certification opportunities If you're an experienced technical professional who enjoys combining solution design with hands‑on engineering, this role provides the opportunity to influence how technology solutions are designed and delivered across a growing client base. You will play a key role in improving the quality and consistency of solution design, delivering complex technical change and helping develop broader technical capability across Aabyss. The role combines experienced engineering with meaningful involvement in client discovery, technical consultancy and solution development, while remaining close enough to delivery to ensure designs work effectively in the real world. #J-18808-Ljbffr

FORT is seeking an experienced Salesforce Consultant to lead the implementation and optimisation of Salesforce Service Cloud and the introduction of Salesforce Agentforce. You will work closely with the Service Desk and stakeholders to transform service operations, improve customer experience, and deploy AI-driven automation to boost efficiency. The role involves end-to-end implementation, workflow redesign, and enabling adoption through training and documentation. #J-18808-Ljbffr

As the Service Desk Manager, you will lead the UK Service Desk function, ensuring the delivery of reliable, customer-focused IT services while driving continuous improvement across service operations. Service Desk Manager - Liverpool. Working across the UK and collaborating closely with colleagues t

We're looking for an experienced Salesforce Consultant to lead the implementation, optimisation and adoption of Salesforce Service Cloud, alongside the introduction of Salesforce Agentforce. Working closely with the Service Desk team and wider business stakeholders, you'll play a key role in transforming service operations, improving customer experience and introducing AI-driven automation to enhance efficiency. • Lead the end-to-end implementation and optimisation of Salesforce Service Cloud, ensuring it meets the operational needs of the Service Desk., • Work closely with Service Desk teams to understand existing processes, identify inefficiencies and design improved workflows., • Implement and configure Salesforce Agentforce, introducing AI-powered agents to automate repetitive tasks and improve service delivery., • Configure and optimise Service Cloud capabilities, including case management, routing, queues, workflows, knowledge management and reporting., • Identify opportunities for automation through Salesforce Flow, Agentforce and wider Salesforce functionality., • Integrate Salesforce with existing business systems and service management tools where required., • Drive user adoption through training, documentation and ongoing support, ensuring the business maximises its Salesforce investment. Our client is based in Liverpool & meeting onsite with the team week by week would be preferred - flexible working negoitable. #J-18808-Ljbffr

Liverpool The Delivery Manager - Technology Platforms performs a critical role in leading the delivery of the Princes Group technology strategy. This role offers the opportunity to devise and deliver the evolution of technology platforms across the enterprise. Reporting to the Head of IT - Technology, this role will have primary responsibility for the delivery and integrity of IT platform solutions across the Group. The role will build key partnerships across IT delivery, IT operations, IT security, and business teams. The role will hold line management responsibility for a team of two Platform Engineers, an Infrastructure Engineer and an Infrastructure Architect. The post holder will also act as a further senior technical point of escalation for the direct reports, guiding them with handling priority incidents that have been escalated from the internal support teams. The role will support and develop the Technology strategy in conjunction with the Head of IT - Technology to ensure that there is a consistent & professional approach to delivering technology projects and a strong focus on regular delivery of preventative maintenance activities. The role forms part of a business which recognises the need for change with major growth ambitions and as part of which is highly likely to expand both in the UK and overseas. The role will need to be flexible and provide support as required to capitalise on whatever opportunities arise. The role requires expert level understanding of general technology, End User Computing, systems, Infrastructure, data and processes across multiple system platforms. The Delivery Manager - Technology Platforms has primary responsibility for the delivery of all key business IT platforms - those services that are widely used by every employee within the organisation on a daily basis. The role has the following scope: • 6000 users globally, • Royal Liver Building Head Office, • 15 UK Manufacturing sites, • 16 European Manufacturing sites, • 2 Mauritius Manufacturing sites, • 350+ servers, • 150TB+ data storage Internal contacts can include members of the organisation at all levels, from junior staff to Chief Executives. Regular contacts will be Senior Managers and both Departmental and Group Directors. External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the negotiation of contracts and services, as well as resolution of day-to-day issues and the definition of future strategy. • Technology Advancement - Progress investigations and proof of concept development into new technology that may be an advantage to Princes. Build business cases for investment in platform solutions. Stay abreast of technology developments and present opportunities to the wider Princes IT Teams and Business., • Product Delivery Management - define product and solution roadmaps, coordinate Business and IT resources, determine suitable product lifecycles, perform competitive analysis and product selection processes, making decisions about product capabilities and priorities., • Project Delivery - Drive the team to develop and manage key business platforms, providing expert-level technical implementation knowledge and skills to deliver high-quality key system platforms on time and in-budget through to the point of transition to internal support teams., • Line Management - Line management of a team of Engineers who hold a dual project delivery/support escalation responsibility, as well as an Infrastructure Architect. The post-holder will have a dotted-line responsibility for an Infrastructure Engineer based in Mauritius so will be required to work in conjunction with the Head of Finance, Procurement and IT for Princes Tuna Mauritius when setting objectives., • Develop People - Ensure that the Platform team is appropriately recruited, trained and managed to be able effectively and safely deliver their tasks and ensuring the stability and continuity of this workforce consistent with the long-term needs of the business. This includes where appropriate managing and developing team members in line with Princes guidelines on performance management., • Resource Allocation - Manage the planning and scheduling of resources required to delivery and support the Group Finance portfolio of products in addition to the research and development of new products., • Support Escalations - Receiving and responding rapidly to escalated support incidents from internal support teams to ensure disruption is limited and key business systems are restored promptly in the event of failure. This will require regular knowledge-transfer to ensure escalations are kept to a minimum level., • Security - Responsibility for each platform's security concepts, in agreement with the Security Team, SOC and Head of IT - Technology., • Business Continuity - Agree recovery time and recovery point objectives with key business stakeholders to ensure service recovery within a disaster recovery scenario. Provision of Incident Reports in the event of service outages, to include root cause analysis and preventative measures to ensure incident recurrence is minimised., • Tools, Techniques and Controls - Ensuring that changes to system architecture, platforms and software are managed through the appropriate change processes, and mechanisms to track changes are maintained. Progression of escalated support incidents and problems through the Service Desk toolset., • Support and Maintenance - Propose, develop and execute plans for upgrading and maintenance of technology platforms, liaising with third party suppliers of solutions and software in the provision of escalated support for technology solutions. The role may at times be required to perform duties outside of normal working hours. The Delivery Manager - Technology Platforms will hold expert level knowledge of the following technologies: • On-premises virtualization platforms; Hyper-V or VMware., • Identity and access management (IAM), authentication, and federation services using Microsoft Entra., • Active Directory Domain Services including Group Policy and Certificate Services., • End User Computing: endpoint management and device lifecycle administration using MECM and Intune., • Virtual Desktop Infrastructure, Azure Virtual Desktop or similar systems., • Microsoft 365 administration including Exchange Online, Microsoft Teams, OneDrive and SharePoint Online., • Mobile Device Management, Intune and SOTI Mobicontrol preferred., • Windows Server platforms., • Azure IaaS + SaaS, particularly Storage and Automation accounts., • PowerShell scripting and general automation practices., • Microsoft SQL Server and IIS platforms. The Delivery Manager - Technology Platforms will also be expected to be proficient in the following non-technical areas: • Batchelors Degree in a related field, or equivalent experience, • Practical experience of technology delivery., • Line Management experience including employee development and performance management., • Strong operational grounding within a complex, fast-moving environment., • Appreciation of Business Continuity and Disaster Recovery principles., • Ability to produce written reports on support issues., • Appetite for continuous improvement and an attention to detail., • ITIL Foundation certified or experience in an ITIL environment., • Strong understanding of change management principals and application., • Extensive technology experience with Microsoft on-premises and cloud technologies, • Strong problem solving and analytical skills., • Work under tight timescales whilst maintaining attention to detail and quality of work., • Excellent personal organisational skills., • Excellent communication skills including the ability to communicate effectively by formal and informal means with strong negotiation and persuasive skills., • Ability to work cross-functionally dealing with all levels of business employees from senior executives and shop floor operations., • Ability to make key decisions to ensure availability of core IT platforms, • Understanding of Enterprise Systems and Solution Architecture., • Cash car allowance, • 25 days annual leave plus your birthday off, • 14.5% pension - 5% employee opt in / 9.5% employer, • Flexible holiday option - buy 5 additional days, • Enhanced family friendly & carers policies, • Life assurance cover, • Private medical insurance, • Critical illness cover, • Learning and development opportunities Country United Kingdom Location Liverpool Business Area Finance Workplace Type Hybrid The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. • Cash car allowance, • 25 days annual leave plus your birthday off, • 14.5% pension - 5% employee opt in / 9.5% employer, • Flexible holiday option - buy 5 additional days, • Enhanced family friendly & carers policies, • Life assurance cover, • Private medical insurance, • Critical illness cover, • Learning and development opportunities #J-18808-Ljbffr

Smurfit Westrock in Liverpool is seeking a Service Desk Manager to lead the UK Service Desk function, ensuring reliable, customer-focused IT services while driving continuous improvement across service operations. You will partner with technology leaders, business stakeholders and external partners to deliver services that support operational continuity, resilience, and the organisation's digital transformation agenda. #J-18808-Ljbffr

As a Solutions & Infrastructure Engineer, you will play a key role in designing and delivering secure, supportable and commercially viable technology solutions for our clients. This is a hybrid position combining the technical depth of an experienced infrastructure engineer with the design and consultancy responsibilities of a solutions engineer. You will contribute across the lifecycle of client engagements, from technical discovery and solution design through to implementation, validation, handover and ongoing service improvement. Solution Design is a primary focus of the role, alongside the delivery of complex infrastructure, cloud and modern workplace projects. You will also provide specialist technical capability to the wider engineering team where your expertise is required. You will work closely with the Technical Delivery Manager, Account Management, Service Desk and other engineers to ensure proposed solutions are technically sound, secure, supportable and aligned with Aabyss standards and service capabilities. The role is ideal for an experienced MSP engineer who enjoys both designing solutions and remaining technically hands‑on. • Participate in client discovery workshops, technical assessments and solution planning., • Design secure, scalable, resilient and supportable technology solutions., • Translate identified client requirements and technical risks into viable technical approaches., • Produce and contribute to Statements of Work (SoWs), technical designs, implementation requirements and network diagrams., • Define technical scope, assumptions, dependencies, risks and high‑level effort requirements., • Provide technical input into project scoping and solution recommendations., • Support Account Management with technical consultancy and solution development., • Present and explain technical recommendations to clients and internal stakeholders where required., • Ensure proposed solutions align with Aabyss technical standards, operational services, support capabilities and strategic technology direction., • Escalate designs where requirements, risks or dependencies fall outside established standards or capabilities., • Contribute to design reviews and provide peer review for solutions produced by other suitably competent engineers. Commercial pricing, contract negotiation and commercial approval remain outside the accountability of this role. • Deliver complex infrastructure, cloud, networking and modern workplace projects., • Lead technical implementation activities across multiple technologies., • Implement approved designs in accordance with agreed scope and technical standards., • Identify and escalate risks, dependencies or design issues discovered during delivery., • Ensure technical work is completed to agreed quality standards., • Test and validate delivered solutions before transition into ongoing support., • Complete appropriate technical documentation and knowledge transfer., • Ensure solutions are supportable before handover into live service., • Provide specialist technical support to other engineers involved in project or planned work., • Review technical solutions for supportability, resilience, security and operational risk., • Identify technical assumptions, dependencies and risks before implementation., • Challenge solutions that introduce unnecessary complexity, unsupported technology or avoidable operational risk., • Contribute to the development and improvement of approved technical standards, patterns and implementation approaches., • Support the Technical Delivery Manager in maintaining consistent technical quality across solution design and delivery., • Capture learning from delivery outcomes and use it to improve future solution design., • Provide specialist technical capability for exceptional, complex or high‑impact incidents where additional expertise is required., • Support Major Incident response when specialist technical input is required., • Provide technical consultation and assistance to Service Desk and Engineering teams without automatically assuming ownership of operational tickets., • Diagnose complex issues spanning cloud, infrastructure, networking, security and identity platforms where specialist intervention is appropriate., • Identify underlying technical problems and contribute to long‑term remediation and service improvement. This role is not a routine Service Desk escalation tier. Solution Design and planned technical delivery remain the primary focus of the position. • Ensure security is considered throughout solution design and technical delivery., • Design and implement security controls appropriate to client requirements, risk and agreed standards., • Identify technical and operational security risks during discovery, design and implementation., • Support security reviews, gap assessments and remediation activity., • Contribute technical capability to Cyber Essentials and Cyber Essentials Plus initiatives where required., • Design and deliver technologies including:, • Conditional Access, • Multi‑Factor Authentication, • Intune security controls, • Entra ID security controls, • Secure remote access, • Email security, • Backup and disaster recovery, • Promote secure, supportable and proportionate technical solutions., • Mentor and support engineers across technical disciplines., • Share knowledge and help develop technical capability across the engineering team., • Contribute to technical documentation, standards, patterns and best practices., • Participate in continual service improvement activity., • Identify opportunities to improve consistency, efficiency, security and supportability., • Help reduce dependency on individual technical knowledge by documenting and sharing repeatable approaches., • Support the development of broader Solution Design capability across the engineering team. The Solutions & Infrastructure Engineer provides primary day‑to‑day Solution Design capability but is not the sole source of Solution Design expertise within Aabyss. Suitably competent technical resources may contribute to solution design, technical assurance and delivery within defined standards and controls. • Does not own commercial pricing, contract negotiation or account management., • Does not own overall project governance or delivery management., • Does not replace the Technical Delivery Manager's accountability for technical delivery quality, standards and governance., • Does not act as the default owner for Service Desk escalations., • Does not assume ongoing ownership of live services following successful transition into support., • Does not have authority to bypass established technical, change or service governance., • Minimum 5 years' experience within an MSP or IT services environment., • Proven experience designing and delivering complex infrastructure, cloud or modern workplace solutions., • Experience gathering technical requirements and translating them into deliverable solutions., • Experience producing technical designs, project documentation and Statements of Work., • Strong Microsoft 365 expertise including:, • Teams, • SharePoint Online, • Intune, • Exchange Online, • Microsoft Defender, • Entra ID, • Strong networking knowledge including:, • Firewalls, • Switching, • Wireless, • VPN technologies, • VLANs, • Strong infrastructure troubleshooting and problem‑solving capability., • Strong understanding of security, resilience, backup and recoverability principles., • Excellent written and verbal communication skills., • Strong stakeholder management and client‑facing skills., • Ability to balance technical quality, supportability, risk and commercial awareness., • Ability to work independently while recognising when technical or operational risk requires escalation. Experience with: • Microsoft Azure, • Hyper‑V, • WatchGuard Firewalls, • Meraki, • Autotask, • IT Glue, • Datto RMM, • Automation and PowerShell, • 3CX, • Backup and disaster recovery platforms, • Security‑focused infrastructure projects, • Cyber Essentials and Cyber Essentials Plus Relevant Microsoft, networking, cloud or security certifications are desirable. • 25 days holiday plus bank holidays (33 days)., • Company profit share scheme (in addition to salary)., • Private medical insurance., • Company contributory pension scheme., • Work from home flexibility., • Flexible working hours., • Cycle to Work scheme., • Ongoing training and certification opportunities If you're an experienced technical professional who enjoys combining solution design with hands‑on engineering, this role provides the opportunity to influence how technology solutions are designed and delivered across a growing client base. You will play a key role in improving the quality and consistency of solution design, delivering complex technical change and helping develop broader technical capability across Aabyss. The role combines experienced engineering with meaningful involvement in client discovery, technical consultancy and solution development, while remaining close enough to delivery to ensure designs work effectively in the real world. #J-18808-Ljbffr