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Community Assistant High-end Hospitality-led Serviced Offices, Membership and Reception Management (The Auction Rooms, Edinburgh) Salary and hours • Salary: £26,000 per year, • Hours: 40 hours per week, Monday to Friday, rota set annually, • Shifts: 7:00–15:00 or 11:00–19:00 Join the team at The Auction Rooms, a five-star, hospitality-led workspace on Queen Street. We are looking for a warm, switched-on Community Assistant who loves people, takes pride in presentation, and makes every interaction feel effortless. You will thrive in a premium front-of-house environment, care deeply about the details, and bring a background in hospitality or administration with strong organisational skills and immaculate standards. This role sits at the heart of our member experience and offers clear pathways to grow within a creative, high-standards team. You will gain exposure to sales, marketing, operations, compliance, and office management, with plenty of learning and development, and day-to-day experience working with corporate clients in a refined, professional setting. Hours of Work · Core hours are worked on a rotational rota basis between 7:00am – 3:00pm or 11:00am – 7:00pm, Monday to Friday. · The rota is set in advance for the full year to support planning and work–life balance. · Occasional evening work may be required for member events or operational needs, with notice provided. Core Responsibilities Reception & Administrative Duties · Carry out opening and closing procedures to ensure the building is secure, operational, and presented to brand standards at the start and end of each day. · Serve as the first point of contact for guests and members, greeting them warmly and professionally. · Manage the front desk (Reception & Concierge services): signing in guests, answering phones, and responding to email enquiries. · Assist with mail, deliveries, and package management. · Support booking enquiries for meeting rooms, including phone and email follow-up. · Maintain reception and common areas, ensuring cleanliness and a consistently high standard of presentation. · Represent the brand’s five-star ethos by greeting everyone with a smile and approachable manner. · Assist with concierge and administrative requests, helping members navigate the offices and welcoming external visitors. · Conduct tours of the space for guests, members, and first-time visitors. Member Experience Support · Assist with the set-up and delivery of events (mainly quarterly member gatherings, typically held 5–9pm), wellness activities, and community initiatives. · Contribute ideas to help create and deliver engaging member events. · Welcome and direct guests at events and activities, ensuring a professional and friendly experience. · Help with arranging meeting rooms and preparing spaces for bookings. · Maintain lounge and coffee machine supplies, replenish snack stations, and arrange deliveries when required. · Gather feedback from members and escalate to the Supervisor or General Manager. · Assist with enquiries relating to membership and renewals, escalating to the Supervisors or General Manager. · Provide basic information about membership services and benefits. Operations & Compliance · Report maintenance or facilities issues to senior staff. · Follow health and safety protocols at all times. · Support the General Manager and Supervisors with ad hoc tasks as required. · Assist contractors by signing them in and escorting them as needed. · Act as a support fire marshal (training will be provided) in case of evacuation. · Support basic health and safety compliance through weekly testing and checks, ensuring the safety and wellbeing of all. Marketing & Communication (Support) · While not a core responsibility, there will be opportunities to collaborate with the Supervisor on social media content, newsletters, or community communications. · Contribute occasional photos, updates, or ideas that help showcase events, member life, or community initiatives. Preferred experiencePrior experience in serviced offices, co-working, hospitality or events is a strong advantage. Experience or comfort in sales or client-facing roles is also an advantage, particularly where you have explained value clearly and helped convert enquiries into bookings or memberships. • Personality attributesExcellent interpersonal and communication skills, • Friendly, personable, high emotional intelligence, • Ability to manage multiple relationships and demands, • Strong organisational and administrative skills, • Attention to presentation, standards, and detail, • Ability to sell the experience and value of the space, • Confidence and persuasive communication, • Comfortable learning and using software systems, • Proficiency in common office tools, Excel, email, and basic data tracking, • Problem-solving mindset with technology What you will gain• A front-row seat in a premium, design-led workspace where service and presentation are everything • Structured training in concierge-style hosting, member relations, and building operations, • Opportunities to take ownership of projects and contribute ideas for events, community initiatives, and continuous improvements, • Cross-training and real exposure across sales support, tour hosting, marketing, operations, compliance, and office management, • Progression pathways in a team that values initiative and invests in learning and development, • Career growth within a growing portfolio, with a second MOTA location opening in 2026 that will create opportunities for advancement and promotion Benefits and practicals • Full-time position, Monday to Friday on a fair, pre-planned rota, • A rota set for the full year to support work life balance, • Occasional evenings for events with notice and time back (TOIL) where applicable, • Beautiful workspace in Edinburgh’s New Town, complimentary hot drinks and snacks, and member-style perks Who we areThe Auction Rooms is the flagship, first-location workspace of MOTA, the serviced office brand launched by Atom Group Ltd in 2024. Based at 22 Queen Street in Edinburgh’s New Town, our five-star, hospitality-led space is now in its second year and home to a vibrant, fully occupied community of growing professional firms and standout local businesses. We blend elegant design with thoughtful service, refined technology, and calm efficiency, creating a place where teams feel welcomed, looked after, and ready to do their best work. We are a small, high-performing team with exacting standards and a clear path for growth across the wider MOTA portfolio. How to apply Apply with your CV and a few lines on why you are drawn to this role and industry. If relevant, include experience in serviced offices, co-working, hospitality, or events. Interview process • Interviews will take place in early November and will comprise two stages, a first interview with the General Manager and a Member Experience Supervisor, followed by a meeting with the Managing Director, • Owing to the volume of applications, we are unable to respond to all applicants or provide individual feedback at the shortlisting stage. If you do not hear from us by 12 November 2025, please assume your application has not been shortlisted on this occasion Equal opportunities The Auction Rooms, part of Atom Group Ltd, is an equal opportunities employer. We make recruitment decisions based on merit and are committed to a workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified people and do not discriminate on the basis of any protected characteristic under the Equality Act 2010. If you need reasonable adjustments for the application or interview process, please tell us when you apply and we will make the appropriate arrangements

Community Assistant High-end Hospitality-led Serviced Offices, Membership and Reception Management (The Auction Rooms, Edinburgh) Salary and hours • Salary: £26,000 per year, • Hours: 40 hours per week, Monday to Friday, rota set annually, • Shifts: 7:00–15:00 or 11:00–19:00 Join the team at The Auction Rooms, a five-star, hospitality-led workspace on Queen Street. We are looking for a warm, switched-on Community Assistant who loves people, takes pride in presentation, and makes every interaction feel effortless. You will thrive in a premium front-of-house environment, care deeply about the details, and bring a background in hospitality or administration with strong organisational skills and immaculate standards. This role sits at the heart of our member experience and offers clear pathways to grow within a creative, high-standards team. You will gain exposure to sales, marketing, operations, compliance, and office management, with plenty of learning and development, and day-to-day experience working with corporate clients in a refined, professional setting. Hours of Work · Core hours are worked on a rotational rota basis between 7:00am – 3:00pm or 11:00am – 7:00pm, Monday to Friday. · The rota is set in advance for the full year to support planning and work–life balance. · Occasional evening work may be required for member events or operational needs, with notice provided. Core Responsibilities Reception & Administrative Duties · Carry out opening and closing procedures to ensure the building is secure, operational, and presented to brand standards at the start and end of each day. · Serve as the first point of contact for guests and members, greeting them warmly and professionally. · Manage the front desk (Reception & Concierge services): signing in guests, answering phones, and responding to email enquiries. · Assist with mail, deliveries, and package management. · Support booking enquiries for meeting rooms, including phone and email follow-up. · Maintain reception and common areas, ensuring cleanliness and a consistently high standard of presentation. · Represent the brand’s five-star ethos by greeting everyone with a smile and approachable manner. · Assist with concierge and administrative requests, helping members navigate the offices and welcoming external visitors. · Conduct tours of the space for guests, members, and first-time visitors. Member Experience Support · Assist with the set-up and delivery of events (mainly quarterly member gatherings, typically held 5–9pm), wellness activities, and community initiatives. · Contribute ideas to help create and deliver engaging member events. · Welcome and direct guests at events and activities, ensuring a professional and friendly experience. · Help with arranging meeting rooms and preparing spaces for bookings. · Maintain lounge and coffee machine supplies, replenish snack stations, and arrange deliveries when required. · Gather feedback from members and escalate to the Supervisor or General Manager. · Assist with enquiries relating to membership and renewals, escalating to the Supervisors or General Manager. · Provide basic information about membership services and benefits. Operations & Compliance · Report maintenance or facilities issues to senior staff. · Follow health and safety protocols at all times. · Support the General Manager and Supervisors with ad hoc tasks as required. · Assist contractors by signing them in and escorting them as needed. · Act as a support fire marshal (training will be provided) in case of evacuation. · Support basic health and safety compliance through weekly testing and checks, ensuring the safety and wellbeing of all. Marketing & Communication (Support) · While not a core responsibility, there will be opportunities to collaborate with the Supervisor on social media content, newsletters, or community communications. · Contribute occasional photos, updates, or ideas that help showcase events, member life, or community initiatives. Preferred experiencePrior experience in serviced offices, co-working, hospitality or events is a strong advantage. Experience or comfort in sales or client-facing roles is also an advantage, particularly where you have explained value clearly and helped convert enquiries into bookings or memberships. • Personality attributesExcellent interpersonal and communication skills, • Friendly, personable, high emotional intelligence, • Ability to manage multiple relationships and demands, • Strong organisational and administrative skills, • Attention to presentation, standards, and detail, • Ability to sell the experience and value of the space, • Confidence and persuasive communication, • Comfortable learning and using software systems, • Proficiency in common office tools, Excel, email, and basic data tracking, • Problem-solving mindset with technology What you will gain• A front-row seat in a premium, design-led workspace where service and presentation are everything • Structured training in concierge-style hosting, member relations, and building operations, • Opportunities to take ownership of projects and contribute ideas for events, community initiatives, and continuous improvements, • Cross-training and real exposure across sales support, tour hosting, marketing, operations, compliance, and office management, • Progression pathways in a team that values initiative and invests in learning and development, • Career growth within a growing portfolio, with a second MOTA location opening in 2026 that will create opportunities for advancement and promotion Benefits and practicals • Full-time position, Monday to Friday on a fair, pre-planned rota, • A rota set for the full year to support work life balance, • Occasional evenings for events with notice and time back (TOIL) where applicable, • Beautiful workspace in Edinburgh’s New Town, complimentary hot drinks and snacks, and member-style perks Who we areThe Auction Rooms is the flagship, first-location workspace of MOTA, the serviced office brand launched by Atom Group Ltd in 2024. Based at 22 Queen Street in Edinburgh’s New Town, our five-star, hospitality-led space is now in its second year and home to a vibrant, fully occupied community of growing professional firms and standout local businesses. We blend elegant design with thoughtful service, refined technology, and calm efficiency, creating a place where teams feel welcomed, looked after, and ready to do their best work. We are a small, high-performing team with exacting standards and a clear path for growth across the wider MOTA portfolio. How to apply Apply with your CV and a few lines on why you are drawn to this role and industry. If relevant, include experience in serviced offices, co-working, hospitality, or events. Interview process • Interviews will take place in early November and will comprise two stages, a first interview with the General Manager and a Member Experience Supervisor, followed by a meeting with the Managing Director, • Owing to the volume of applications, we are unable to respond to all applicants or provide individual feedback at the shortlisting stage. If you do not hear from us by 12 November 2025, please assume your application has not been shortlisted on this occasion Equal opportunities The Auction Rooms, part of Atom Group Ltd, is an equal opportunities employer. We make recruitment decisions based on merit and are committed to a workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified people and do not discriminate on the basis of any protected characteristic under the Equality Act 2010. If you need reasonable adjustments for the application or interview process, please tell us when you apply and we will make the appropriate arrangements

You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customers needs efficiently, getting it right first time, and displaying

Service Desk Engineer - German. We're Hiring: Service Desk Engineer (German Required).

Service Desk Analyst (Fixed-term Contract). This role is a 12 month fixed-term contract. The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution and where possible, apply first-ti

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We are now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge an

Working within a small team of Service Desk Engineers, you will support Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improvement

Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Strong troubleshooting abilities with Microsoft Office and Windows desktops.

The IT Service Desk is the first point of contact for our users, providing support, guidance or diagnosis of simple technical problems, as well as escalation. Testimonials from current IT Service Desk team members are included below to illustrate the team experience. Customer Service skills: You exc

IT Service Desk/Helpdesk Function. Proven experience in a technical support role, preferably in a service desk environment. My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst.

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. Ready to soar with Air IT? Apply now and be part of something extraordinary!. Air IT are equal opportunities employers, who value diversity and are strongly commi

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. Service Desk ticke

My knowledge sharing activities help improve the overall capability of the service desk team. Customer service orientation with patience and empathy when dealing with frustrated users. Understanding of ITIL framework and IT service management best practices.

My knowledge sharing activities help improve the overall capability of the service desk team. We offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity. Participate in continuous improvement initiatives to enhance service delivery.

Get notified about new Information Technology Support Engineer jobs in. The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to deliver exceptional clie

The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to deliver exceptional client services. This role is critical in maintaining business continuity by

Principal Service Desk Analyst - Doxford, SR3 3XPPositionPrincipal Service Desk AnalystReports to: Service Support ManagerMain purpose of the positionArriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2. The Principal

Come and join the Littlefish team!We're Hiring: Service Desk Engineer (German Required)Work location: RemoteSalary: Up to £28,500Here at Littlefish, we look for people who can make arealdi. Service Desk Engineer - GermanWhen registering to this job board you will be redirected to the online applica

The successful candidate will join a large team, working on a Help Desk offing IT Support.

Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Providing Local IT support

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agreem

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:. Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in German to provide top-tier technical support to our contract custome

Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. We are seeking an experienced and results-driven Senior Service Desk Analyst to work on a customer site based in Edinbur

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Provide first point of contact for global users, delivering high-quality IT service desk support. Joining a large professional serv

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Service Desk Management: Utilise the Service Desk Management Tool to accurately log, monitor, and resolve incidents and service requests. We are looking for a motivated and skilled Service Desk Analyst to provide first-line support, ensuring that our digital services meet the highest standards of ex

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To log all calls on the Service Desk toolset. Consistent and reliable service delivered against all types of incidents & service requests.

This role sits within the company’s service team, so candidates will need to have an excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Respond to emails received in the service inbox. Strong customer service skills.

Capita is seeking an experienced Service Desk Functional Analyst to support the design and implementation of Service Desk operations for a strategic client programme. Experience in Service Design and Operating Model development for Service Desk operations. Contribute to the creation of the Capita Se

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

Sound knowledge of Service Desk and Asset Management software. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. Take ownership and managem

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Directory and ticketing systems to join a leading organisation based in Kin

Proven experience as a Service Desk Engineer. Expertise in Microsoft Windows Server/Desktop Environments. Shared computing environments (RDS/Azure Virtual Desktop).

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices. Lead, equip, and resource the Service Desk Te

We are looking for an additional IT Service Desk Technician to provide technical support to internal. There is a strong focus on customer service as this position is the first point of contact. Broad knowledge of desktops, laptops, and other computer hardware.

Sound knowledge of Service Desk and Asset Management software. Report as necessary on performance against agreed service level targets, objectives, timescales or standards. Take ownership of the Identity Management Service, including New Starters, Leavers etc.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Proven experience in a similar service desk or data processing role. Familiarity with service desk software and ticketing systems is an advantage.

IT Service Desk Representative I. Provide frontline technical support to end users via phone and tickets; assist with a variety of technical issues in collaboration with the Service Desk team and System Owners. Provide support for computer and telecom incidents, desktop hardware/software, and third-

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Leeds — Monday to Friday hybrid role; provide end user support. Provide end user support and triage IT issues as part of a Service Desk team.

Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Fou

The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. Manage all s

Previous experience in IT helpdesk or service desk roles is advantageous but not mandatory, as full training will be provided. Over time, you will contribute to process improvements, helping to streamline support workflows and enhance service delivery. Your role will also involve collaborating with

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. Manage, mentor, and develop a team of first- and second-line service desk e

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. Experience working in a Servi

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a