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Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.Hours of work: The hours of work are 37.My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line

What you’ll be doing * Acting as the first point of contact for IT support issues, via phone, email, and service desk system * Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications, printers, mobile devices, and user access

You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Provide support either in-person at site or remotely using remote access tools to gain control of the cu

Line / 3rd Line Service Desk Analyst.Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH.Location: Edinburgh City Centre.Hours of work: The hours of work are 37.My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3r

POLICY & ADVOCACY MANAGER – EDINBURGH PART TIME (2/3 days per week) £240pd – INSIDE IR35 7 MONTHS INITIAL CONTRACT Loriens Public Sector client requires the expertise of an experienced Policy & Advocacy Manager for an initial 7 month contract. The successful candidate will be responsible for: • Conducting a desk-based literature review of the evidence regarding services available to consumers in Scotland, • Identifying priority consumer issues in relation to access to public goods and services based on the above review, • Identifying the key levers, options and opportunities for tackling these issues, • Providing suggestions surrounding to approach future work including a suggested programme of future policy and advocacy work to address the issues identified above, • Producing a report, of publishable quality, outlining the issues affecting consumers in relation to public services with initial recommendations for action to address these issues Essential Skills / Experience • A track record of leading advocacy and policy work, • Experience in conducting desk based research and producing literature reviews and other evidence-based outputs, • Knowledge of regulated sectors in Scotland, with knowledge of the telecommunications and media sector desirable OR knowledge of service user experience of the public sector in Scotland, • Comfortable working independently at pace and to tight deadlines, • Experience of working with a range of internal and external stakeholders

Job Title – Receptionist Hours – 40 hours per week and flexible to work weekends Salary- £25,400 Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience. Every day will bring something new but your day to day role will involve • Covering the reception area, maintaining a priority for incoming calls at all times, • Take clear and concise messages, • Communicating all messages promptly and accurately, • Provide administrative support to the Manager, • Maintain stationery stocks and oversee the ordering of new supplies, • General reception duties as and when required This is a dual role covering both the Reception desk and Surgery. Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres. We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. What’s in it for you? • Free or discounted optical products/procedures, • Career progression, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Mott MacDonald We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. We are proud to be a one of Glassdoor's top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. Our values: Progress, Respect, Integrity, Drive, Excellence. About the business unit The Buildings Unit (BLD) has a major presence in Mott MacDonald's regional offices throughout the UK and mainland Europe, providing a wide range of diverse and transferable cross-sector skills across five key Sectors; Advisory, Built Environment, Energy, Transportation and Water. We also provide local services to customers and technical leadership to the rest of the Group in these sectors. Overview of role As a Senior Engineering Geologist you will be a key member of our growing Ground Engineering team within the Buildings Unit. You will have the opportunity to deliver exciting projects across the UK, Ireland and occasionally overseas while working with a talented team of ground engineers. You will have the opportunity to broaden your experience in the Buildings market and work with a range of public and private sector clients on rewarding projects. You will work across sectors including defence, health, education, transportation, maritime, water and energy. The role will be varied and offers fantastic opportunities for personal and career development. You'll be a key member of geotechnical project teams and be responsible for undertaking and managing the following tasks: • Desk studies, • Ground investigation design, specification, management, • GI supervision, • Interpretation of ground investigation data and production of ground models, • GIRs and ground parameter assessment, • Budgeting and cost control Candidate specification Essential Criteria • BSc/MSc in Engineering Geology, • Chartered Geologist (or equivalent), or near chartered, • Strong written and verbal communication skills with the ability to write clear and concise technical reports and documents., • Strong inter-personal skills, working closely and collaboratively with colleagues and clients in a multi-disciplinary environment, • Ability to work independently and as part of a team and organise workload to ensure project timescales are met, • Candidates should be willing to travel within the UK & Ireland Desirable Criteria You will also be able to demonstrate the following: • Experience of delivering Ground Investigations and GIRs, • Experience in the application of relevant industry computer geological/ geotechnical software packages., • You are a relationship builder and understand the dynamics of working with a team as well as working autonomously., • Ability to direct and deliver multiple concurrent projects or one large project on time and within budget, • Some experience in geotechnical design including, for example, ground improvement, slope stability analysis, seepage analysis, settlement assessment and foundation design We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years' service., • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Primary annual professional institution subscription., • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.

Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role… The Cultural Heritage and Archaeology team is one of the largest heritage consultancies in the country. It works across the UK and Ireland and covers all aspects of the historic environment (archaeology, built heritage, setting and design) throughout the full lifecycle of projects. We provide our clients with expert advice on an ever-increasing portfolio of heritage related enquiries that address the management of change in our historic environment. We work on high profile and large-scale infrastructure projects in the UK, Ireland and further afield as part of a multi-disciplinary team and aim to deliver high quality work while contributing to innovative approaches and challenges within the heritage sector. You will be expected to lead fieldwork projects from planning and other consent applications and deliver bespoke archaeological strategies and works for developments and infrastructure. Much of your work will need to be able to withstand the test of public inquiry. Preferably, you will have a specialism, skill or area of knowledge that contributes to the development of the team and our wider business. You will have a strong awareness of Health and Safety and risk management, in particular on fieldwork projects. Not only will you have a track record of successful project delivery, strong communication skills and the ability to develop and maintain excellent relationships with a range of clients and peers, you will have the drive and imagination to identify and pursue business development and marketing opportunities. You will be based in either the Glasgow or Edinburgh offices and will be active in promoting and diversifying the team service offering, and winning work from internal and external clients. • Monitoring and assuring the work of one of our WSP-approved fieldwork subcontractors, both on-site and in the technical review of deliverables, including RAMS., • Preparing competitive tenders and designing the scope and methodology for archaeological fieldwork in accordance with WSP Health and Safety protocols and requirements., • Producing or contributing to archaeological desk-based assessment., • Experience of archaeological fieldwork project management (project, financial and staff management)., • Robust knowledge of Ireland archaeology and history and also full knowledge of the planning process and relevant environmental / heritage legislation and guidance in Ireland., • Experience in most or all of the following areas: heritage and planning, masterplanning, heritage conservation, heritage led-regeneration, recreation and tourism, heritage sustainability masterplanning, placemaking, multi-disciplinary collaboration and business development., • Excellent writing skills, and are a good communicator and team player. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. #WeAreWSP Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Get notified about new Information Technology Support Engineer jobs in. The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to deliver exceptional clie

So, if you have experience in an IT helpdesk support role and knowledge and experience of various IT systems, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector. Air IT are equal opportunities employers, who value di

The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technol

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We value diversity and are committed to providing equal employment op

Line Service Desk IT Support Technician. Familiarity with server management, virtualisation, and backup solutions. Assisting with IT projects, migrations, and system upgrades.

Service Desk Analyst (Fixed-term Contract). The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution and where possible, apply first-time fixes. Supporting the whole customer base

Working within a small team of Service Desk Engineers, you will support the Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improve

Technical Operations Manager - Colleague IT Service Desk. Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager). Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator.

Line / 3rd Line Service Desk Analyst role for an IT MSP based in Edinburgh. Build relationships within the service desk team and across the wider organization. Remote access solutions (VPN, RDP, Remote Desktop) support.

Experience of working on an enterprise-scale helpdesk. Knowledge of Azure Virtual Desktop (AVD) technologies and experience supporting. Technical Operations Manager - Colleague IT Service Desk.

Review and refine service desk documentation and processes regularly for efficiency and accuracy. Minimum of 3-5 years of experience in Service Desk andIT support. Experience with service desk management tools (e.

You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Virtual desktop (Citrix / Parallels RAS) and applications.

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). This IT Service Desk Analyst opportunity will pay an annual salary up to £40,

We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. Deal with inbound calls and emails from customers with te

We achieve this with our great employees who continue to support, develop and deploy innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk

We have an exciting opportunity at a leading Managed Service Provider, where you will serve as a Service Desk Engineer supporting prominent Financial Services clients. Get notified about new Service Desk Engineer jobs in. Service Desk Engineer (Night Shifts 7pm-7am).

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Troubleshoot and remediate Mobile phone issues reported to the Service Desk. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and h

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. We are seeking a Service Desk Manager to lead our team of first- and second

Working with the DaTS Service Desk in receiving, analysing, prioritising, recording, documenting, monitoring, assisting in the management of, and actively resolving end user service requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) sys

The IT Service Desk Engineer will contribute towards the provision of a comprehensive IT and network support services to users within the Trust. Log and manage IT helpdesk incidents and Service Requests to ensure they have been completed within the specified time based on priority and Service Level

Conduct regular communication briefings across shift patterns to provide key information the out of hours Service Desk needs to be aware of, including but not limited to handover into service, key account information/changes, development of Total Care support. Proven ability to support a Service Des

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

Escalate issues to the Senior Service Desk Team when necessary. Provide onsite support as directed by the Service Desk Manager or Seniors. Your work as a Service Desk Analyst will include the following duties:.

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Address advanced and complex incidents escalated by Service D

Ideally, candidates should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career. Service Desk Manager/Service Desk Team Lead. Service Desk Manager/Service Desk Team Lead.

To respond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within the agreed targeted timescales. Nightshift Service Desk Analyst. Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resoluti

Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few. VodafoneThree - Service Desk Advisor. VodafoneThree - Service Desk Advisor.

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices. Lead, equip, and resource the Service Desk Te

Providing excellent customer service by responding promptly to service requests and providing regular updates on progress. Having flexible availability and participation for all rotating rostered shifts to cover service desk hours (7am – 8pm AEST Monday to Friday). Previous experience in a similar

Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues.

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Directory and ticketing systems to join a leading organisation based in Kin

As a Technical Service Desk Team Leader, you will manage and lead the Service Desk team, ensuring high-quality support and service delivery. Lead and manage the Service Desk team, providing guidance and support. Experience with service desk software and remote support tools.

Our ideal Service Desk Senior Analyst has the following qualifications:. Strong collaboration with the Service Desk Manager and cross-functional teams is key to success. Your work as a Service Desk Senior Analyst will include the following duties:.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and

Are you an incredibly organised, proactive and efficient individual with a passion for delivering excellent customer service? GMS Security Services Ltd, a trusted and growing family-run business, is looking for a Security Service Desk Manager to join our friendly team. Manage day-to-day service desk

Previous Service Desk experience. The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accor

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Troubleshoot and remediate Mobile phone issues reported to the Service Desk. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and h

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. Fully support the ENOC Service Desk for all customers a

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. Your role will be crucia

Sound knowledge of Service Desk and Asset Management software. PPG’s ambition is to create the leading pet insurance and health services platform globally. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was set up as