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To take accountability for legal and non-regulatory compliance assurance and, as well as engaging effectively at Senior Level (both internally and externally) on behalf of the Director of Risk and Compliance. To lead the provision of legal and non-regulatory compliance assurance service to HCLIBS and its clients that ensures and provides assurance of full compliance with legal regulations and to instil a compliant culture amongst HCLIBS employees. Ensure senior level client legal and non-regulatory compliance assurance relationships are appropriately managed on behalf of the Director of Compliance and Risk. • Produce and present legal and non-regulatory compliance focused papers for the Director of Risk and Compliance to present to the RMAC and other internal committees as required, • Act as alternative for the Director of Risk and Compliance at formal committees and to deputise in his absence as and when required, • Oversee the provision of a proactive compliance service to clients ensuring that HCL IBS’s compliance activity meets the requirements of each client contract., • Maintain and develop client relationships, especially senior compliance management for each client and executive level roles at each client., • Lead regular desk-based monitoring of business MI and review/challenge the results of regular compliance control self-assessment results from the business, • Identify requirements for, and direct delivery, of ad hoc projects at the direction of the Director of Risk and Compliance., • Working with our L&D team, ensure the content and scope of training rolled out across HCL IBS is fit for purpose., • Attend client assurance and governance meetings as Director of Risk and Compliance representative, • Develop and maintain Compliance MI so that base data supports both internal and client needs and enables team to work efficiently and effectively., • Lead the development and oversee delivery against a proactive desk-based compliance monitoring and oversight annual plan, • Manage the efficient allocation of work and resources within the team, • Deliver on HCL IBS’s performance management framework in the context of the Compliance Monitoring, Oversight and Advisory Technical., • Constantly review the practices and role of the Compliance team and seek continuous improvement and development of the team, • Support the Director of Risk and Compliance in the execution of his responsibilities as a Board Policy owner., • Educated to degree standard, • Professional or recognised compliance qualification, • Understanding of the rules on conduct of business, market conduct, approved persons, training and competence and working knowledge of complaince requirements., • Excellent knowledge and understanding of compliance requirements for a UK regulated financial services company, • Good knowledge of industry best practice in compliance Excellent Customer Focus and Relationship Management skills., • Good working knowledge of ABI/DPA and HMRC, • 12 – 15 years of experience in managing Compliance requirements, • Significant experience of influencing and engaging effectively at Board and Executive levels both internally and externally, • Good technical experience in the retail insurance, • Previous experience of working in the outsourcing industry, • Direct experience of handling difficult compliance situations internally and externally with clients to ensure a positive outcome for the regulated entity #J-18808-Ljbffr

Business Development Executive Location: London (Field-Based / Office-Based) Earnings: £80,000 per annum Uncapped OTE. (Negotiable basic salary) Job Type: Full-Time, Permanent Industry: Recruitment | Sales | Business Development Job Description Are you a driven Business Development Executive who enjoys winning new business, building relationships and turning opportunities into long-term partnerships? At REC Source, we're looking for an ambitious, confident and commercially minded Business Development Executive to help us expand our presence across London. We're a growing recruitment business specialising in the Driving, Logistics and Industrial sectors, providing reliable staffing solutions to businesses ranging from independent operators to major national organisations. This isn't a role where you'll spend your entire day sitting behind a desk making calls. We believe some of the best business relationships start with a conversation, a handshake and the confidence to get out there and meet potential clients. As our Business Development Executive, you'll have the freedom to identify opportunities, visit businesses, build relationships with decision-makers and play a key role in our continued growth. If you're someone who enjoys the challenge of opening doors, winning new clients and seeing the direct results of your efforts, we'd love to hear from you. Key Responsibilities • Identify and develop new business opportunities across London, focusing on the Driving, Logistics, Warehousing and Industrial sectors., • Proactively approach potential clients through face-to-face visits, cold calling, networking, referrals and targeted prospecting., • Arrange and attend meetings with business owners, transport managers, warehouse managers, HR teams and key decision-makers., • Build and maintain a strong pipeline of qualified sales opportunities., • Understand prospective clients' staffing challenges and present tailored recruitment solutions., • Negotiate commercial terms, rates and service agreements., • Convert new business opportunities into long-term client partnerships., • Work closely with our recruitment and operations teams to ensure a smooth transition from sales to service delivery., • Maintain accurate records of sales activities, opportunities and follow-ups using our in-house CRM platform., • Consistently work towards individual sales targets and business growth objectives. What We're Looking For We're interested in speaking with people who have the drive, confidence and determination to succeed in business development. Essential Requirements: • Previous experience in Business Development, B2B Sales, Field Sales or a similar commercially focused role., • A proactive approach to generating new business rather than relying solely on inbound leads., • Confidence approaching businesses, introducing services and engaging with decision-makers., • Strong communication, relationship-building and negotiation skills., • A resilient, positive attitude with the ability to handle objections and rejection., • Excellent organisational skills and the ability to manage a sales pipeline independently., • A full UK driving licence and willingness to travel across London. Desirable, But Not Essential: • Previous experience selling recruitment or staffing solutions., • Knowledge of the Driving, Logistics, Transport, Warehousing or Industrial sectors., • An existing network of business contacts across London., • Experience negotiating recruitment rates, margins or commercial agreements. Recruitment industry experience is an advantage, but we're equally interested in successful B2B sales professionals from other industries who have the right attitude and transferable skills. What We Offer • Negotiable basic salary, plus the opportunity to increase your earnings through uncapped commission., • A genuine opportunity to make an impact within an ambitious and growing recruitment business., • Autonomy to develop your own sales territory and build lasting client relationships., • Support from experienced recruitment and operations teams who can deliver on the business you secure., • Access to our advanced software and recruitment technology, helping you manage prospects, sales activities and client relationships efficiently., • Clear opportunities for career progression as the business continues to expand., • A supportive environment where initiative, hard work and results are recognised. Why Join REC Source? We're not looking for someone who simply wants another sales job. We're looking for someone who wants to become an important part of a growing business. At REC Source, we combine recruitment expertise, technology and a hands-on approach to providing staffing solutions. Our commitment to clients goes beyond filling vacancies. We focus on reliability, compliance, responsiveness and building partnerships that last. As a Business Development Executive, you'll be representing a business with the infrastructure, recruitment resources and operational support to help you deliver what you promise to clients. You'll have the opportunity to build something, not just sell something. How to Apply If you're an ambitious Business Development Executive, B2B Sales Executive, Field Sales Executive or Sales Consultant looking for your next career opportunity in London, we'd love to hear from you. Apply today with your CV and tell us why you believe you'd be a great addition to REC Source. Take ownership of your success. Build relationships. Win business. Grow your career. Our Commitment REC Source is committed to equal opportunities and creating an inclusive workplace. We welcome applications from individuals of all backgrounds and assess candidates based on their skills, experience and suitability for the role. About REC Source REC Source is a UK recruitment agency specialising in temporary and permanent staffing solutions across the Driving, Logistics and Industrial sectors. Through a combination of experienced recruitment professionals, dedicated account management and our advanced recruitment technology, we support businesses with reliable, compliant and flexible staffing solutions. JBRP1_UKTJ

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The post holder will be responsible for logging and resolving calls on the Trust's IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust.They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner.The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary.S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. • A Level qualification or equivalent, • Degree level qualification, • Full accreditation to ITIL standards, Foundation Level, • Microsoft Certification (MCDST) or equivalent, • Other vendor specific IT qualifications, • Desktop and Laptop PC's, • Other mobile technologies, • Windows O/S environment, • MS Office, • MS Project & Visio, • Active Directory (User/Computer Account management), • Mobile device management, • Build/imaging software, • Operation of helpdesk call logging software, • Experience in a customer services role providing both IT helpdesk and applications support services., • Experience of dealing with external suppliers or contacts., • Experience of supporting colleagues at different levels with IT issues, • Experience of small to medium sized projects and project teams, • Working on an ITIL based service desk, • Experience of complaints handling, • Able to demonstrate empathy, understanding and ownership when receiving users issues, • Strong communication skills at all levels, and able to inspire confidence, • Strong problem solving skills, • Organised and attentive to detail, • Systematic approach to problem solving, • A clear logical thinker who works in a structured way, • A questioning approach to issues and problems, • A Level qualification or equivalent, • Degree level qualification, • Full accreditation to ITIL standards, Foundation Level, • Microsoft Certification (MCDST) or equivalent, • Other vendor specific IT qualifications, • Desktop and Laptop PC's, • Other mobile technologies, • Windows O/S environment, • MS Office, • MS Project & Visio, • Active Directory (User/Computer Account management), • Mobile device management, • Build/imaging software, • Operation of helpdesk call logging software, • Experience in a customer services role providing both IT helpdesk and applications support services., • Experience of dealing with external suppliers or contacts., • Experience of supporting colleagues at different levels with IT issues, • Experience of small to medium sized projects and project teams, • Working on an ITIL based service desk, • Experience of complaints handling, • Able to demonstrate empathy, understanding and ownership when receiving users issues, • Strong communication skills at all levels, and able to inspire confidence, • Strong problem solving skills, • Organised and attentive to detail, • Systematic approach to problem solving, • A clear logical thinker who works in a structured way, • A questioning approach to issues and problems Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. #J-18808-Ljbffr

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NHS Trust is seeking a dedicated IT Service Desk professional to log and resolve calls within SLAs and provide a high-quality, timely, customer-focused support service during contracted hours.

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Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets.

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.

Act as a key member of the IT Service Desk, handling incidents and service requests through to resolution. Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. Tier 2 IT Service Desk Engineer,.

Hitachi Solutions Europe Limited is seeking a detail-oriented Service Desk Analyst to join the Lifetime Services team. You will play a key role in ensuring efficient handling of requests, maintaining service quality, and contributing to ongoing service operations across regions.

Matchtech Group is recruiting a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery within a technology-driven aerospace environment. The role focuses on quality assurance, process compliance and enh

Intelliscape Ltd in the United Kingdom is seeking a Service Desk Analyst to be the first point of contact for customers, diagnosing faults and resolving incidents across our transport technology platforms. You will help keep live services running smoothly and meet SLA targets with accurate updates.

Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role. We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. As a Service Desk

We are expanding our Service Desk team and are looking for a customer focused analyst to join our growing delivery function. Previous service desk or technical support experience. Familiarity with ticketing systems such as ZenDesk, Jira or ServiceNow.

We are looking for a Service Desk Engineer to join a growing technology business where you’ll get the opportunity to develop internally, take on more responsibility and play an important role within the wider support team.

ECS Resource Group are seeking a Service Desk Shift Manager to lead one of our 24/7 support teams in Solihull, West Midlands. You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance.

A well‑established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Doncaster,

Frontline Consultancy is seeking a Senior Service Desk Analyst to deliver maintenance for incident resolution, requests, and reporting to the centralised Service Desk division.

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services

The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from Service Desk Apprentices through to 3 rd Line Service Desk Engineers. Reporting: To Service Delivery Manager, Department Service Desk. The Service Desk, based in Sidcup, is responsible for the provis

Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting. My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing tea

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Arcona Group Ltd is seeking a proactive Service Desk Analyst to join the IT team in the United Kingdom. The ideal candidate has around 2 years of IT support or service desk experience and aims to develop technical skills through an apprenticeship programme.

A global technology firm in London is seeking a Service Desk Manager to lead IT Infrastructure Operations. The ideal candidate has extensive experience in IT Service Management, proven leadership skills, and is ITIL certified.

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring.

Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Provide Service M

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

A leading European IT service provider is seeking a Service Desk Engineer (3rd Line) in the United Kingdom.

Tech Staffing Limited is looking for a Service Desk Engineer to join a growing technology business.

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven lea

Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Seeking a Senior Service Desk professional with 3 to 5 years of exper

A technology service provider is looking for a proactive Service Desk Analyst to join their Helpdesk team in Gravesend. This entry-level role involves managing escalations from the 1st line team, providing 2nd line support for Microsoft 365 and Intune environments, and delivering excellent service t

Itrm in Sidcup is looking for a 1st Line Service Desk Team Leader to oversee the support team, ensure quick resolution of client tickets in accordance with Service Level Agreements (SLAs), and maintain high standards of customer service.

Working within the Service Desk & End-User Support team, the postholder delivers support both through the IT Service Desk and in person across classrooms, offices and shared learning spaces. Where an issue requires specialist infrastructure knowledge, elevated technical intervention, or relates to a

HelloKindred is seeking a Service Desk Architect to lead the design and transformation of End User Support in a hybrid environment. A strong background in Financial Services is preferred.

Erin Associates Ltd in Kingston upon Hull is seeking an experienced Service Desk Engineer to provide hands-on IT support for a user base of over 500, helping resolve network, software, system and hardware issues. You will join an established IT team as the first point of contact for all IT matters,

Act as the senior escalation point for Tier 1 and Tier 2 Service Desk administrators for assigned clients. The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organisation, acting as the primary technical owner and escalation authority for a portfolio of high-visi