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IT Operations Manager Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. • Permanent, Full Time., • Salary to 57,500K dependant on experience., • Generous Pension., • 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme., • Generous Life Assurance., • Free use of electric vehicle charge points., • 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu), • Fresh fruit daily, plus regular treats., • Training Courses to further enhance technical skills and learning., • cycle to work schemes., • Other additional perks offered., • The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It’s not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. • Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency., • The successful candidate will be responsible for ensuring appropriate cyber security systems are in place., • IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards., • Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT., • Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: • Preferred 4 years+ years of recent, relevant experience., • Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment., • Previous experience of managing suppliers., • Strong knowledge of IT systems, networks, and applications., • Familiarity with cloud computing, cybersecurity, and data management., • Expertise in change planning., • Virtualisation of both Server and Desktop environments using VMWare., • Windows Servers/Desktop operating systems., • Active Directory and Group Policy knowledge., • Microsoft 365 Exchange knowledge.

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based)Working Pattern: Full-time, 37.5 hours + on-call rotaContract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role, responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with wider digital, infrastructure, and project teams to ensure seamless service delivery. Key Responsibilities Service Desk Operations • Oversee the end-to-end lifecycle of incidents and service requests, • Manage ticket queues, ensuring SLA/KPI performance is achieved, • Act as the primary escalation point for complex or high-priority issues, • Monitor ITSM dashboards, identifying risks and performance issues, • Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development • Line manage Service Desk Analysts and Senior Analysts, • Conduct performance reviews, appraisals, and development planning, • Manage team rotas and ensure adequate service coverage, • Provide coaching, mentoring, and ongoing support, • Deputise for senior management when required Technical Support & Incident Management • Provide hands-on support during high-demand periods and major incidents, • Ensure correct triage and escalation of tickets, • Support major incident and business continuity responses, • Maintain familiarity with core systems and end-user technologies Service Improvement & Governance • Identify trends and recurring issues, supporting problem management, • Lead or contribute to continuous service improvement initiatives, • Ensure compliance with ITIL best practices, security, and governance standards, • Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration • Work closely with internal IT teams, project teams, and suppliers, • Support smooth transition of services from project to BAU, • Ensure accurate capture of asset and configuration data, • Communicate effectively with stakeholders and manage customer expectations Knowledge & Process Management • Ensure knowledge base articles are up to date and relevant, • Promote best practice and knowledge sharing across the team, • Oversee specialist areas within the Service Desk (e.g. end-user tech, access, systems) Requirements • Proven experience in Service Desk leadership or senior support role, • Strong understanding of ITIL processes and service management frameworks, • Experience managing ticket queues, SLAs, and performance metrics, • Excellent people management, coaching, and leadership skills, • Ability to act as a senior escalation point for technical and service issues, • Experience working with ITSM tools and end-user support environments Additional Information • Site-based role with flexibility to support across locations if required, • Participation in an on-call rota, • Involvement in major incident management and business continuity support, • Opportunity to play a key role in service development and transformation initiatives

IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided* Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus, • Ex-military backgrounds are highly desirable What You’ll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times, • Upholding Cerco’s reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

GLL is currently recruiting a Duty Manager to join our team at The Plumstead Centre in the Royal Borough of Greenwich If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us. This is more than a Duty Manager job, it's a career. We're looking for experienced Duty Managers or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry. So, if you're looking for a desk job, this isn't for you as there's no such thing as a typical day as Duty Manager. That's what makes the role so special. Here, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, you'll ensure it's all running as it should be handling customer queries, managing your team and ensuring the successful operation of the centre. Your own development is just as important, as we'll train you to sharpen your skills in this diverse Duty Manager role. If you're a fast-thinker who's calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus. What you’ll do: • A can-do attitude., • Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service., • Assist customers with use of the facilities and activities and to encourage maximum use of the Centre., • Prepare areas and equipment for sessions as appropriate., • Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained., • Ensure all operating procedures are in place., • To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation., • Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility., • Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline etc). As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: • A Values driven organisation, • Learning & development to support career development, • Good Pension schemes, • Discounted gym membership for you and your partner., • A full-time permanent position, • Industry leading rates of pay, • opportunity to join the GLL Society and have a say in how we are run plus associated social events, • Exclusive discounts on our villas in Portugal, • Exclusive discounts on our Ski chalets in Bulgaria, • Health assurance, • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too., • Discounts across thousands of retailers (GLL Extras), • 25% off Red Letter Days, • 25% off Buy a Gift, • 20% off GLL spa experience treatments and associated products., • Ride to work scheme, • Free eye tests and discounted glasses About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: • A permanent employment contract - part time and full time, • A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Monitor and update the service desk solution. Independence & Flexibility: Willingness to travel and work independently in a field-based role. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products.

We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company. Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote! Languages Fluent German & English Required The Company Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role of the German Speaking Technical Customer Support Specialist As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware. As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Typical job responsibilities will include: • Respond to customer calls and emails to diagnose and resolve issues, • Manage and resolve support tickets efficiently, • Support hardware updates via testing and software communication deployment, • Coordinate and track hardware repairs and ensure correct tablet configuration, • Triage bugs and manage their progress through the bug tracking system, • Collaborate with internal teams on service desk-related matters, • Provide data entry and configuration support across departments, • Occasionally travel to the office or customer sites for equipment or training Candidate Profile & Requirements • Fluent in German and English (spoken & written), • Previous Technical Support or technical Customer Service experience - all sectors condidered, • Technical software knowledge is an advantage but not essential, • Strong communication and problem-solving skills, • Willingness to work on rotating shifts and on-call support Salary, Benefits & Working Hours £30,000 - £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote! Working Hours This is a shift-based role covering a 24/7 global support model: Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30 1 weekend in every 6 (Fri 21:30 - Sun 21:00) To be considered for this exciting opportunity, please send your CV! Recruiter Contact: Jonathan Grimes

We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider. Role Infrastructure Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements. • Be an escalation point for service desk tickets for 3rd line escalations., • Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation, • Ownership an input to solution designs at all levels (High Level, Low Level and Technical), • Creation of test plans to ensure required quality of implementations, • Creation of deployment plans to meet customer requirements and provide relevant levels of risk management, • Implementation of agreed and approved solutions to agreed quality standard within specified timelines, • Creation and maintenance of all required Documentation and knowledge base articles, • Providing senior technical input, to internal and customer meeting The Person • You will be motivated, customer centric and a strong communicator at all levels., • It is important that you are qualified in server or a cloud-based qualification., • Desirable to have MCSP or equivalent experience but not essential, • A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential. Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.

Service Delivery Consultant Remote-based/ travel to customer and Roc offices as required) We’re looking for a highly skilled Senior Security & Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer. In this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions. This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence. What You’ll Be Doing Security Operations • Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments, • Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities), • Implement and maintain security controls across systems and endpoints, • Work with SIEM, endpoint protection, and threat detection tools Infrastructure & Cloud Security • Secure servers, networks, and cloud platforms in line with best practices, • Manage identity and access controls (Active Directory, Azure AD, privileged access), • Oversee patching, system hardening, and configuration management, • Lead security onboarding using tools like Microsoft Defender and Purview Incident Response & Threat Management • Lead technical investigations and remediation activities, • Conduct root cause analysis and recommend preventative measures, • Support forensic investigations when required Vulnerability & Risk Management • Perform vulnerability assessments and coordinate remediation, • Identify risks and recommend security improvements, • Collaborate across teams to reduce organisational risk Technical Leadership & Escalation • Act as the senior escalation point for complex issues, • Support and mentor Service Desk and 2nd/3rd Line engineers, • Provide technical input into new managed service opportunities Compliance & Best Practice • Support compliance frameworks (ISO 27001, Cyber Essentials, NIST), • Assist with audits and ensure adherence to policies and standards Continuous Improvement • Enhance processes, tooling, and documentation, • Drive automation and improved monitoring capabilities, • Stay current with emerging threats and technologies What We’re Looking For Essential Skills & Experience • 5+ years in a Managed Services environment, • Strong knowledge of security operations and infrastructure security, • Experience with Microsoft 365, Azure, and cloud security, • Virtualisation experience (VMware & Azure), • Backup solutions (Veeam, Azure Backup), • Networking knowledge (routing, switching, VLANs, firewalls, VPNs), • Experience with SIEM and security monitoring tools, • Familiarity with Microsoft Defender, Endpoint Protection, or similar tools, • Strong understanding of ITIL frameworks, • Excellent communication and stakeholder engagement skills Desirable • Security certifications (CompTIA Security+, Microsoft SC-200/300/100), • Knowledge of ISO 27001, NIST, CIS benchmarks, • Experience with ITSM tools, • BPSS or SC Clearance Key Attributes • Strong problem-solving and analytical skills, • Ability to prioritise and perform under pressure, • Proactive, self-motivated, and driven to improve, • Collaborative team player with leadership capability, • Professional, customer-focused approach Additional Information • Travel to customer and Roc offices may be required, • Participation in a 24/7 on-call rota (subject to approval), • Occasional out-of-hours work for maintenance/releases (TOIL provided)

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Competitive salary Plus Benefits - Please enquire.Location: Warwickshire/Remote working (1 day per week onsite).TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September.This is a superb opening to join TXP on a 6 month fixed term basis; the

About Keyrock Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation. Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight. We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks. But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives. At Keyrock, we're not just envisioning the future of digital assets. We're actively building it. Mission statement We're seeking a skilled Quantitative Rust Engineer ready to shape the trajectory of our Prop Trading desk. You'll be embedded within our trading team, taking the lead in designing and improving essential infrastructure for trade execution, signal generation, model development, and strategy validation through backtesting. This is a perfect role for a proactive individual who excels in a rapidly evolving landscape and is passionate about pioneering new solutions. Working close with traders to develop new market making algo will require 2 days a week in person face time with traders. Job description You'll drive the full software development process for trading strategies: defining engineering needs and implementing new strategies, and then actively managing their live performance against backtested results. Collaborate closely with the business, constantly exchanging ideas with traders to implement new features and improve our established strategies. You will be the dedicated specialist responsible for pioneering trading strategies. Background and experience A minimum of 5 years focussed on developing components within front-office trading systems Proven ability in designing robust systems and optimising for minimal latency Direct experience working with Crypto, Foreign Exchange (FX), or equity products Strong proficiency in Rust and Python A solid mathematical background The drive and capability to own initiatives from initial idea through to successful completion and iteration Prior involvement in pricing strategies and their practical application in trading Expertise in the realm of quantitative research and machine learning Demonstrable experience in developing and deploying low-latency solutions Our recruitment philosophy We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes. Our offer A competitive salary package Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance. Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock. _

Graylog: Empowering Threat Detection, Investigation, & Response Solutions with Cutting-Edge Technology Graylog specialises in delivering top-notch Threat Detection, Investigation, & Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps. Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost. We're a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem, and if you're not near an office and wish to work remotely, all good! Recent achievements for Graylog have been inclusion in the 2021 Deloitte Technology Fast 500™, we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA in 2023, and 2024 saw us take home gold and become the Globee Winner for Security Information & Event Management and the 2024 Globee Winner for Threat Hunting, Detection, Intelligence, and Response. Graylog was named a “Leader” and “Fast Mover” in GigaOM’s 2024 Radar Report for SIEM and 2025 has seen Graylog recognized in BuiltIn’s 2025 Best Places to Work list. Who we’re looking for; The Inside Sales Representative here at Graylog will be a critical member of our team focusing on the bridge between marketing-created leads, as well as actively engaging in outbound prospecting to identify and nurture new business opportunities. As an Inside Sales Representative, your primary responsibilities will be to engage, develop, qualify, and expand our customer base regarding their Centralized Log Management, Security Information and Event Management, or API Security projects to increase sales pipeline. By responding to inbound contact requests with urgency, care, and diligence and conducting targeted, personalised, and relevant outbound prospecting with thoughtful personalized communications will ensure we maintain our strong positive brand image while maximizing sales opportunities. The goal of your work is to build early-stage relationships with software evaluators that ultimately turns into new business. You will be the first point of contact with our customers in the sales process. This position requires the need to be proactive, a desire to learn how to become a great salesperson, excellent written and verbal communication skills, and the ability to get others excited about using our tools to improve their business results. You will learn the ins-and-outs of both enterprise software Marketing and Sales processes, with a chance to grow your career along either line. The Inside Sales Representative will report to our Vice President & Managing Director, EMEA. • Qualify and develop inbound leads that result in pipeline opportunities. (50% conversion rate)., • Build strategic business opportunities through outreach efforts (8-12 per month)., • Immerse yourself within the world of CLM (Centralised log management), SIEM (Security information event management), API Security (Application programming interface), and build your knowledge base to gain credibility and interest when positioning Graylog to our customers., • Build market intelligence and foster client relationships through personalised, timely, and relevant messaging., • Identify projects and strategic initiatives for assigned accounts, why the initiative/ project is a priority now, and share how Graylog can meet the business and technical needs., • Analyse assigned top 10 accounts to identify key contacts & coordinate with Account Executives & Sales Directors to foster a strategic action plan., • Partner with other sales teams, marketing, and enablement to coordinate campaigns and align on new objectives in a timely manner., • Combine and orchestrate data from HubSpot, TechTarget, 6sense, and other related sales enablement technologies to identify priorities and promote effective outreach., • Experience successfully selling ROI-driven, networking/security solutions or Enterprise Software Solutions to C-level decision makers., • Previous experience selling SaaS solutions to commercial customers across the UK & EMEA., • Understanding and appreciation for continuous improvement. You will have a mindset of looking for ways to make things more efficient, look for opportunities to improve, and implementing the changes and measure your results., • Desire to move the needle! You’ll be motivated by exceeding goals and earning commissions, setting stretch targets and delivering exceptional results., • Personal responsibility. You’ll understand the personal impact actions have on pipeline and others. You’ll seek out knowledge and opportunities for learning and improving sales effectiveness., • Ability to communicate the technical and business value of Graylog solutions effectively to all prospective stakeholders., • Excellent written and verbal communication skills, strategic selling skills, and skills in analysing and evaluating territory dynamics to develop and implement a sales plan., • High energy, positive attitude, and willingness to try new approaches., • A desire to be #1 on the team., • Happy, willing, and prepared to work from our EMEA HQ in London (across the road from Liverpool Street Station) at least three times per week., • Willingness to travel 25% or as business needs require., • Opportunity to work with a globally distributed and diverse team., • Grow and develop professionally and personally in a fast-growing environment., • Choice of the latest equipment to help you succeed., • Monthly allowance to support your commute costs and support outfitting your work-from-home environment. Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available. Our values Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community. Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results. Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers. Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust. Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking. For further information please submit an application and a member of the Graylog People Team will be in touch.

About Kompetenza - Sponsorship Available - Option to move to move to Dubai if outside of UAE Kompetenza part of the MaxAccelerate Technology Group is a Salesforce partner specializing in CRM solutions, FlexTeam Pods, and digital transformation services. Our FlexTeam Pods service helps clients scale their Salesforce and CRM teams efficiently, reducing hiring costs while maintaining high-quality delivery. We work with businesses globally to provide on-demand, expert Salesforce and CRM consultants tailored to their project needs. Role Overview We are looking for a Business Developer with a background in I.T. technical sales or recruitment, particularly within the Salesforce or CRM ecosystem. This role is ideal for someone who has built a recruitment desk from scratch and now wants to transition into a business development role in IT services. The ideal candidate will have an existing network of customers in Salesforce or other CRM platforms, coupled with experience in contract or technical recruitment. They will be responsible for generating leads, building relationships, and selling Kompetenza’s FlexTeam Pods service to clients who need expert Salesforce and CRM consultants. Key Responsibilities 1. Business Development & Sales Strategy • Build and develop a pipeline of new business opportunities within the Salesforce and CRM ecosystem., • Identify and target enterprise clients, consulting firms, and system integrators that require Salesforce/CRM consultants., • Drive end-to-end sales processes, from lead generation and qualification to contract negotiation and closure., • Develop and execute sales strategies to expand Kompetenza’s FlexTeam Pods service offering., • service offering., • 2. Client & Network Engagement, • Leverage existing customer relationships within Salesforce, CRM, and IT services to generate business opportunities., • Develop relationships with CTOs, CIOs, Heads of CRM, and Talent Acquisition teams at target companies., • Attend Salesforce and CRM-related industry events, networking groups, and meetups to expand market presence., • Build long-term strategic partnerships with key clients and industry influencers., • 3. Transitioning from Recruitment to Tech Sales, • Use experience in contract/technical recruitment to sell IT consulting and staffing solutions., • Apply knowledge of talent acquisition, staffing models, and recruitment sales cycles to generate revenue., • Educate clients on the benefits of FlexTeam Pods, helping them scale their Salesforce and CRM projects without the complexity of traditional hiring., • 4. Sales & Account Management, • Work closely with the delivery and recruitment teams to ensure successful project staffing and client satisfaction., • Manage existing accounts and look for opportunities to expand revenue through additional FlexTeam Pods placements., • Provide ongoing support to clients, ensuring long-term partnerships and continued business growth., • 5. Market Intelligence & Strategic Input, • Stay updated on Salesforce, CRM, and IT services market trends., • Gather insights from the market to improve sales strategies and service offerings., • Contribute to the evolution of Kompetenza’s business development strategy based on client feedback and industry shifts., • Key Requirements, • Must-Have Skills & Experience, • ✔ 3+ years of experience in I.T. technical sales or recruitment (preferably within Salesforce or CRM consulting). ✔ Proven ability to build a recruitment desk or sales pipeline from scratch. ✔ Experience in contract or technical recruitment within CRM, ERP, or IT services. ✔ Existing network of Salesforce or CRM customers is a significant advantage. ✔ Ability to transition from recruitment to business development in IT services. ✔ Strong understanding of Salesforce, CRM platforms, or enterprise SaaS solutions. ✔ Experience with B2B sales, solution selling, and IT consulting services. • Soft Skills & Personality Traits, • ✔ Hunter mentality – self-starter who can drive sales independently. ✔ Relationship builder – strong ability to network and create long-term client relationships. ✔ Strategic thinker – ability to position Kompetenza’s FlexTeam Pods as a cost-saving and efficient alternative to traditional hiring. ✔ Excellent communication & negotiation skills – confident in speaking with C-level executives and decision-makers. ✔ Ambitious and growth-focused – looking to transition from recruitment to a high-value IT business development role. • Why Join Kompetenza?, • ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales. ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand. ✅ High earning potential – competitive salary with commission-based incentives. ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US. ✅ Remote-friendly work environment – flexible working location and schedule.

Service Controller / Administrator - Commercial Heating / Electrical Services This is a new position due to growth. Hourly Paid: Monday - Friday; 8 hours per day (8:30 - 17:00 or 08:00 - 16:30 as work requirements may require) Lunch: Half-hour Hours Per Week: 40 Basic Salary: £28,000 per annum Pension: 5% as per NEST currently Holidays: 20 per year plus 8 Statutory; Monthly accrual Probation Period: 12 months Notice Period Thereafter: 1 month Overtime (by arrangement): Sometimes necessary when others are on holiday or sick to ensure Engineers are updated and ready for the following working day hence some flexibility is occasionally needed; Overtime is paid the following month; Adjustments for overtime or absences are adjusted the following month depending on cut off time for processing Responsible To: Senior Service Manager Duties and Responsibilities: • Joint responsibility for daily operation of service desk tasks as may be required, advising and working with the Senior Service Manager. Assuming responsibility when covering for the Senior Manager due to absences and holidays ensuring the operational needs are met., • Liaise with finance department and office staff on job queries and costs., • Contacting manufacturers for whom work is carried out as service agents.

Prison Support Role HMP Wayland £29,432 His Majesty’s Prison and Probation Service. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds . Travel to Work – Some prison establishments are situated in rural locations with limited public transport options, therefore a driving licence and own transport is beneficial but is not an essential requirement of the role (unless specified *). Please note that shift start and finish times are fixed and it is your responsibility to get to and from your place of work on time for the start of your shift. Please carefully consider the location of this vacancy and your transport options. Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. xwwtmva What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. As a Service Desk Engineer, you

This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Monitoring and reporting of service desk activity. Managing a team of Service Desk Technicians.

As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. A strong interest in IT and a desire to build a career in technical support or service management. Good communication and custome

During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. What You’ll Be Doing We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Apply ITIL principles to ens

Aspire Rec2Rec is looking for a skilled Service Desk Engineer (1st/2nd Line) to join a leading IT service provider in the United Kingdom. In this role, you will provide high-quality support to a diverse client base, ensuring excellent customer service and documentation. Candidates should have at lea

Prize Placements is currently seeking an experienced Service Desk Manager to lead their IT Service Desk team in the UK and China. The role involves managing a team of support engineers, ensuring high levels of customer satisfaction while being actively involved in technical service delivery. Ideal c

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

Vodafone is seeking a Service Desk Analyst based in Farnborough. This role provides 24/7 support for Vodafone's business customers, managing incidents and service requests across various technologies. You will ensure timely resolutions while maintaining high standards of customer service.

Key Words 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting #J-18808-Ljbffr. Logging, managing, and resolving tickets through the Service Desk. Service Desk / ticketing systems.

Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. Key Responsibilities:

A leading water engineering company in the UK is seeking an Apprentice Application Support Analyst to join their Professional Development Programme.This role involves providing technical support for engineering applications, documenting support processes, and participating in continuous improvement

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Meeting individual and team KP

This role involves leading the Service Desk team in delivering high-quality IT support services across a multi-site operational environment. The ideal candidate should have proven experience managing IT Service Desks, strong leadership skills, and a good understanding of IT service management best p

La Fosse is seeking a Senior Project Manager to oversee the implementation of an IT outsourcing programme for Service Desk and IAM services. The role involves transitioning services from the UK to an India-based provider and ensuring continuity throughout the process.

La Fosse Associates is looking for an experienced Senior Project Manager to lead the implementation of an IT outsourcing programme centered on Service Desk and IAM services.

This role will be responsible for ensuring the delivery of a high‑quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service‑related issues. Manage service desk performance, workloads, KPIs and service levels. A l

Lead an IT Service Desk team to provide excellent IT support to internal users and branch network, manage escalations, and maintain documentation.

Reports to: Service Delivery Manager Responsibilities • Provide first line support to all staff through the effective management of the Service Desk platform • Ensure all support calls are logged accurately on the Service Desk platform • Effectively manage support escalations within the Gattac

This is a fantastic opportunity to lead a service desk team in xdjnayx a busy head office environment, delivering excellent IT support to internal users and the branch network.

Incident Management - Log and track incidents in the service desk ticketing system. Knowledge of remote desktop tools and IT Service Management tools would also be an advantage. The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, e

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

IT services across a large organisation. Proven experience within an ICT support and service delivery environment. Customer-focused mindset with a commitment to high-quality service delivery.

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. Excellent communication and customer service skills. Experience with Technology Enabled Care Services (TECS) or SmartTEC systems.

Launch Your Cyber Security Career – Job Guaranteed!.Cyber attacks are rising, and companies need skilled professionals now more than ever.With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSC

IT services across multiple sites. Service Delivery & Operations. Oversee day-to-day IT operations, support services, and infrastructure performance.

My client is a driven and successful company, and they are looking for a IT Support Technician to join their team.This role requires someone who is process orientated, effective and has the ability to build rapport with their clients.They are a great company who are willing to invest time in their s