Service desk jobs in NewburyCreate job alerts

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients. This is an excellent opportunity for someone with 1-2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment. Location: Maidenhead, Berkshire Salary: £28,000-£29,000 per annum • Providing first-line technical support via phone, email and remote support tools., • Managing user accounts across Active Directory and Microsoft 365., • Troubleshooting Windows 10/11 and Microsoft Office issues., • Supporting networking fundamentals, including DNS, DHCP and email-related issues., • Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management., • Assisting with device builds, deployments and general system maintenance., • Accurately documenting incidents, resolutions and updates within the ticketing system., • Escalating more complex issues where required while maintaining ownership through to resolution. You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment. • 1-2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered)., • Excellent communication and customer service skills., • Strong troubleshooting and problem-solving abilities., • Ability to prioritise workload and manage multiple support requests. You'll have experience with: • Active Directory, • Windows Server (2012 onwards), • Windows 10/11, • Microsoft Office, • Microsoft 365 Administration, • Networking fundamentals (DNS, DHCP and email) Experience with any of the following would be advantageous: • Microsoft Intune, • Microsoft Entra ID, • Microsoft Teams, • SharePoint Online, • VoIP systems (particularly Gamma), • Apple device support, • ConnectWise, • ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications, • Competitive salary of £28,000-£29,000, • 24 days annual leave plus Bank Holidays, • Birthday off every year, • Company pension, • Holiday buy-back scheme, • Employee Assistance Programme, • Rewards & Recognition scheme, • Free on-site parking, • Supportive team environment with opportunities for training and career progression If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career. #J-18808-Ljbffr

Maidenhead, Berkshire £32,000 - £40,000 basic + Uncapped Commission Full Time | Permanent Ready to build a desk that's genuinely yours? Vanta Staffing is looking for an experienced Permanent Recruitment Consultant to join our established independent recruitment business in Maidenhead. We're not looking for a trainee and we're not looking for someone who simply wants to service an existing desk. We're looking for a proven recruiter and biller who knows how to develop relationships, win business, find great candidates and turn opportunities into placements. Your main focus will be developing our Office & Commercial permanent division across Berkshire, Buckinghamshire and the surrounding areas. You'll also have access to permanent opportunities generated through our established Driving and Industrial divisions, together with a smaller element of temporary Office recruitment. Vanta already has established client relationships, an active candidate database and successful Driving and Industrial divisions. We now want the right person to take ownership of our Office & Commercial permanent offering and really develop it. You'll recruit across roles including: Administration | Customer Service | Finance | HR | Sales | Marketing | PA/EA | Management | Operations | Business Support You'll also be able to work permanent vacancies across our Driving and Industrial client base, giving you additional opportunities to bill. This is a 360 recruitment role, so you'll have the freedom and responsibility to develop your own market. • Developing new business across Bucks, Berks and surrounding areas, • Building relationships with existing Vanta clients and identifying additional recruitment opportunities, • Winning and taking detailed permanent vacancy briefs, • Proactively introducing quality candidates to prospective clients, • Sourcing, interviewing and qualifying candidates, • Managing client and candidate relationships throughout the recruitment process, • Arranging interviews and managing feedback, • Negotiating offers and closing placements, • Developing repeat business and long-term client relationships, • Cross-selling between Office, Driving and Industrial, • Managing a smaller Office temporary desk where required Previous recruitment agency experience is essential. We're looking for someone who can demonstrate a strong track record within recruitment, particularly permanent placements and business development. You should be able to show us what you've billed, how you've built your desk and the relationships you've developed. Office or Commercial recruitment experience would be particularly attractive, but we're happy to consider an experienced recruiter from another sector who has the right local knowledge and proven record. You'll ideally: • Have at least 3 years' recruitment agency experience, • Have a proven permanent recruitment billing record, • Be confident developing new business, • Be comfortable making calls, arranging client meetings and opening doors, • Understand that great recruitment is about relationships, not just posting adverts #J-18808-Ljbffr

Proactive Appointments is seeking a Level 1 Service Desk Engineer to join our growing MSP team in Maidenhead. You will provide first-line IT support to a diverse client base, handling incidents from initial contact to resolution with a focus on quality customer service. The role targets individuals with 1–2 years of IT support experience who are keen to develop technical skills in a collaborative environment. On-site work in Maidenhead, with a supportive team and growth opportunities. #J-18808-Ljbffr

Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations. This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers. What You'll Be Doing Take ownership of customer technical queries and provide appropriate support. Travel to customer sites to investigate faults, implement fixes and complete maintenance activities. Manage incoming support tickets and requests through the Service Desk platform. Keep customers informed about progress and resolution times in accordance with SLAs. Escalate serious or business-critical incidents when required. Plan and manage daily priorities to ensure work is completed efficiently. Monitor customer systems and environments and ensure their technology continues to support business requirements. Install, configure, test, maintain and repair IT equipment and software. Maintain clear records of technical activity, ticket updates and outstanding tasks. Deal with urgent incidents both remotely and on-site. Salary between £30,000 and £40,000 per year, based on experience. 40 days' annual leave. You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including: Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory). Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory). Intune, RMM technologies and telephone systems. Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls. Working alongside external suppliers and service providers to resolve technical matters. Following established procedures and recognised IT best practices. Windows Server 2016, 2019 and 2022, including Group Policy and security settings. Azure administration and implementation. Windows 10, Windows 11 and Mac systems. Client-specific builds, imaging and deployment. Strong communication skills and a customer-focused approach. The ability to investigate and resolve technical problems with minimal supervision. A collaborative and reliable approach to teamwork. Technical Support Engineer Newbury, WBK, GB #J-18808-Ljbffr

Job Title: NOC Manager (Support & Service Operations) Department: Support Reports To: Operations Director Location: Newbury The NOC Manager is responsible for the day-to-day leadership, performance, and continuous improvement of the TrellisWorks support function, incorporating Network Operations Centre (NOC) monitoring activities alongside technical support delivery. The role ensures customer support services operate efficiently, service levels are achieved, engineers are supported and developed, and operational processes remain effective and scalable. All NOC and Support Engineers report to the NOC Manager, who reports to the Director of Operations. This is a hands‑on operational leadership role combining team management, service delivery oversight, and technical coordination rather than a pure monitoring‑centre position. This is a hands‑on operational leadership role. Alongside team leadership responsibilities, the NOC Manager will remain technically engaged, supporting case handling, escalation management, and incident resolution where required to maintain service levels and provide leadership by example. • Own the daily operation of the support department and NOC activities., • Ensure support tickets are triaged, progressed, and resolved within agreed customer SLAs., • Monitor workload distribution and prioritisation across the support team., • Maintain visibility of incidents, risks, and service‑impacting issues, escalating where required., • Ensure monitoring and ticketing platforms remain accurate, effective, and actively managed., • Coordinate with engineering teams to ensure site visits arising from support cases are correctly scoped and handed over., • Act as an escalation point for complex or high‑priority support cases., • Directly handle support tickets where operational demand requires or where technical leadership is beneficial., • Support incident diagnosis and resolution alongside the support team., • Maintain sufficient technical familiarity with supported platforms and services to provide effective guidance and oversight., • Line management responsibility for all NOC and Support Engineers., • Conduct performance reviews, set objectives, and identify development and training needs., • Support onboarding, induction, and initial training of new team members., • Manage overtime approval, expenses, and absence tracking for direct reports., • Foster a structured, accountable, and collaborative team culture., • Work with the Director of Operations to develop and improve support processes and procedures., • Ensure operational practices support SLA compliance and service consistency., • Identify inefficiencies and implement practical improvements to workflows and tooling., • Maintain and improve configuration guides and operational documentation., • Provide technical guidance and escalation support where required., • Collaborate with engineering, projects, and delivery teams to ensure smooth operational handovers., • Support pre‑staging activities to ensure quality and readiness standards are met., • Maintain awareness of relevant industry standards, technologies, and best practices., • Ensure documentation and operational records remain accurate and up to date. The NOC Manager will be successful when: • SLA performance is consistently achieved or improving., • Ticket backlogs are controlled and visible., • Engineers clearly understand priorities and expectations., • Support processes are documented and followed., • Escalations reduce through better structure and ownership., • The support team operates predictably without constant senior intervention., • Experience leading or supervising a technical support or service desk team., • Background in networking, telecoms, or managed service environments., • Experience working with ticketing and monitoring platforms., • Strong organisational and prioritisation skills., • Ability to balance technical understanding with people management., • Experience within wireless, connectivity, or infrastructure environments., • Exposure to NOC or network monitoring operations., • Process improvement or service delivery experience. #J-18808-Ljbffr

We have an exciting opportunity for an IT Service Desk Analyst to join our IT team here at Harrods. The Service Desk team provide first line technical support to users across all functions of the Harrod business (including Retail, Distribution and Corporate). This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all IT support This is an on-site role in Thatcham so we are only accepting applications from candidates based within this area as there will be occasional and night cover shifts. The role requires taking ownership of issues, service requests and strong technical problem determination skills to ensure that calls are seen through to resolution in the most efficient way. • Provide technology support and expert technical advice to 4000+ users across the business, • To own calls end to end and record all details and updates, keeping customers updated appropriately ensuring that tickets are being progressed to resolution in a timely manner, • To identify known issues and produce knowledge base articles, • Undertake remote desktop software installations via SCCM and Casper, • Identifying and logging potential IT problems., • Prioritisation of work in line with the appropriate service targets The ideal candidate will have excellent time-management skills and the ability, and willingness, to multi-task are very important so that the team can be available to support our users whenever required. There is a need to build and foster strong relationships across the IT organisation and Harrods business to provide the best possible support. It is important that you have the following; • Basic Network Understanding, Cisco preferred, • Previous experience working with Desktop, VMware VDI, terminal servers, thin client, and end user mobile computing (installation, configuration, administration), • Microsoft Office and Outlook troubleshooting skills, • Active Directory and Android, Windows Phone, iPad and iPhone support, • Clear communication both written and verbal Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods Time Type: Permanent Department: End User Services 1 (Kevin Attfield) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector. #J-18808-Ljbffr

We have an exciting opportunity to join Jascots as a Customer Service Executivewithin our Customer Service Team. We're looking for a customer-focused individual who enjoys building strong relationships, solving problems, and delivering an exceptional customer experience. You'll play a key role in supporting our customers and internal teams by ensuring orders are processed accurately, queries are resolved efficiently, and customers receive the high level of service that Jascots is known for. This is a full-time role, on an initial contract length of 12 months • Process customer orders accurately and efficiently through telephone and email channels, • Ensure all orders are completed right first time, every time, • Respond promptly to customer queries and provide effective solutions, • Communicate proactively with customers regarding delivery schedules, stock availability and order changes, • Liaise closely with Warehouse, Distribution and Supply Chain teams to resolve stock and delivery issues, • Work collaboratively with Account Managers to ensure customer needs are met, • Maintain accurate order and customer information within company systems, • Develop and maintain strong customer relationships through professional and responsive service, • Keep up to date with the Jascots portfolio to provide customers with advice and guidance when required, • Contribute to delivering a consistently excellent customer experience across all customer interactions, • Previous experience in a customer service, customer support, help desk or other customer-facing role, • Excellent written and verbal communication skills, • Strong problem-solving skills with a proactive approach to resolving customer issues, • Excellent attention to detail and organisational skills, • Ability to manage multiple priorities in a fast-paced environment, • Good working knowledge of Microsoft Office applications, • A positive, team-oriented approach and commitment to delivering exceptional customer service, • Knowledge of the wine, food and drink, or hospitality industry would be advantageous, • Competitive salary plus discretionary annual bonus, • Enhanced pension contributions, • 25 days' annual leave, plus your birthday off, • Enhanced parental leave, • Staff discount, • Private health cover, • Life assurance, • Income protection insurance, • Group accident insurance, • EV salary sacrifice scheme, • Employee assistance programme This is a hybrid role based at our Newbury office, with three days per week in the office and two days working from home. The role operates on a shift pattern of 8:00am to 4:00pm and 9:00am to 5:00pm, Monday to Friday. We're committed to creating an open and inclusive workplace where everyone has the opportunity to thrive. We welcome applications from candidates who don't meet 100% of the requirements and are happy to make reasonable adjustments throughout our recruitment process to support your application. #J-18808-Ljbffr

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. The role delivers first-line technical support across all Harrods functions, handling hardware, software and devices to ensure timely resolution. You will own calls end-to-end, log updates, and build knowledge base articles while maintaining strong relationships with users. The ideal candidate has experience with Desktop support, Active Directory, and Office 365, and is comfortable with tools like SCCM, Casper, and #J-18808-Ljbffr

This on-site role provides first-line technical support to 4000+ users across Retail, Distribution and Corporate functions, covering hardware, software and devices. The ideal candidate will own incidents end to end, troubleshoot effectively, and contribute to knowledge bases, with remote support via

If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Ph

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line technical support to keep colleagues productive and resolve IT issues promptly. You will diagnose hardware, software and application problems, log and track tickets, and contribute to ongoing service

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base.

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

A global technology firm in London is seeking a Service Desk Manager to lead IT Infrastructure Operations. The ideal candidate has extensive experience in IT Service Management, proven leadership skills, and is ITIL certified.

The ideal candidate has around 2 years of IT support or service desk experience and aims to develop technical skills through an apprenticeship programme. Arcona Group Ltd is seeking a proactive Service Desk Analyst to join the IT team in the United Kingdom.

The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. Provide Service M

You will deliver first-line technical service desk support, assist with hardware provisioning and decommissioning, and apply good customer service with a technical approach.

Cloud Select is expanding its IT MSP and seeks a capable leader to oversee the 1st and 2nd Line Service Desk teams. You will also coach engineers, drive service improvements, and support the ongoing development of the organisation’s Microsoft-focused technical services, with hybrid home working.

Frontline Consultancy is seeking a Senior Service Desk Analyst to deliver maintenance for incident resolution, requests, and reporting to the centralised Service Desk division.

A well‑established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Doncaster,

Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role. We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. As a Service Desk

ECS Resource Group are seeking a Service Desk Shift Manager to lead one of our 24/7 support teams in Solihull, West Midlands. You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance.

As a Service Desk Analyst at Intelliscape, you'll be the first point of contact for our customers, diagnosing faults and resolving issues across our transport technology platforms. We are expanding our Service Desk team and are looking for a customer focused analyst to join our growing delivery func

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring.

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services

We are looking for a Service Desk Engineer to join a growing technology business where you’ll get the opportunity to develop internally, take on more responsibility and play an important role within the wider support team.

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Yo

The award winning Cisco and Aruba Partner is searching for a Service Desk Engineer (3rd Line) to join the team. Serving B2G and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services. Join a leading European IT service provider and Germany’s la

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven lea

Tech Staffing Limited is looking for a Service Desk Engineer to join a growing technology business.

A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands-on technical support for a user base of more than 500. Key words; IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Scu

This is a key leadership focused on transforming an established, technically capable Service Desk, improving how the team operates and creating a more structured, data-led service. The Service Desk & Support Manager will focus on people development, performance, resource planning and continual impro

IT Support, Helpdesk, Service Desk, or IT Technician role. As part of the IT Service Desk team, you will provide first-to-second-line technical support to users across the organisation, helping to troubleshoot and resolve hardware, software, and account-related issues. Log, categorise, prioritise, a

During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, suppo

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets.

Erin Associates in Hull is seeking a Service Desk Engineer to provide hands-on IT support for 500+ users, handling network, software, system and hardware issues with strong troubleshooting and customer service.

Working within the Service Desk & End-User Support team, the postholder delivers support both through the IT Service Desk and in person across classrooms, offices and shared learning spaces. Service Desk Analyst (1st & 2nd Line IT Support). The Service Desk Analyst provides professional, responsive

Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage and resolve incidents and service

Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests. Fulfil service requests within agreed service levels and timelines. Experience in an IT Service Desk or technical support

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract.

Minimum 8–10 years in IT Service Management, with at least 5 years in a Service Desk Manager or IT Service Delivery Manager role. Build, motivate and coach a high‑performing, multicultural Service Desk team. Service Desk & Incident Management.

Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experien

Benefitting from a hybrid home working model you will take ownership of the 1st and 2nd Line engineers, playing a key role in developing the team, improving service desk processes and maintaining strong customer relationships. Directly manage and support the 1st and 2nd Line Service Desk teams. Iden