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Closing Date 2026-10-02 Job Title : Nature-based Solutions Specialist Location: Within the Hampshire region (Hybrid/Flexible) Contract Type: Permanent Hours: 37, Monday to Friday Salary: £45-48,000, depending on skills and experience As part of Southern Water's drive to enhance and protect the environment, the Environment & Innovation team are deploying the latest innovative solutions and working in partnership with our customers and stakeholders. The team takes a holistic approach to managing water quality and flow across the region, with a portfolio that has rapidly expanded from £50 million to over £2 billion in the next 10-year period. This is a fast-paced team that is now expanding to continue to deliver a larger programme of new and sustainable solutions. A brand-new position has been created to join our Environment & Innovation team as a Nature-based Solutions Specialist. About the role Working within the Environment & Innovation department, this is a critical role underpinning the implementation of our Catchment Management strategies, which influence our 5 to 50 year strategic plans. The catchment management programme is driving environmental benefit via the delivery of our regulatory commitments such as the Water Industry National Environment Programme (WINEP) and statutory plans such as the Water Resource Management Plan, Drought Plan and Water Resources South East. The role will include a blend of desk and field-based work, with opportunities for site visits and on-site work across the chalk streams of Hampshire. What you will be responsible for You will support delivery of our regulatory programme, supporting the Principal Nature-based Solutions Specialist to technically manage implementation, delivery and reporting our regulatory investigations, impact assessments, ecological schemes and compliance requirements. You will be responsible for undertaking technical evaluation / recommendations on environmental nature-based measures that will likely be needed to mitigate predicted environmental challenges from our operations. You will provide Nature-based Solutions advice to the wider business in relation to ecology, planning and development, environmental policy etc. You will contribute to industry forums promoting Southern Waters Catchment First approach. What you'll bring to the role Demonstrable expertise in ecology, river / wetland restoration, biodiversity enhancement, Habitats Directive, Water Framework Directive, planning and development. Proven expertise of technical report writing. The ability to demonstrate the completion of quality multi-disciplinary tasks on time to a consistent & high standard. Excellent verbal, written and presentation skills. Excellent problem-solving skills, with the ability to work effectively under pressure is essential. Experience managing delivery of technical work via sub-contracted consultancy teams. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation. "At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you—even if you don't tick every box. Your unique skills and experiences could be exactly what we need." If this role isn't quite what you're looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself) Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all preemployment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation. #LI-Hybrid #LI-AC1 TPBN1_UKTJ

You will provide first-line support, diagnose incidents, log requests in ITSM, and ensure timely resolution while delivering excellent customer service.

As a Senior Consultant working as an integral part of a project team, you will contribute to all phases of the consulting lifecycle. You will play a customer-facing role and be involved in Requirement Analysis, Business Process Documentation & Solution Design. You will work with and support your peers to develop, configure and deploy the solution, and ensure project processes and deliverables in your area are met. In addition to project related activities, you will also contribute to proposal development, demonstrating the application to potential customers and play an important role in building our Oracle Cloud capabilities and offerings. As an experienced consultant you will be a self-starter and have strong functional skills in the implementation of Oracle HCM Cloud, backed up by proven hands-on experience, ideally across different industries. You will have the ability to work under pressure and must be able to communicate effectively with customer stakeholders. The successful candidate will have the opportunity to be part of our premier consulting firm working on the cutting edge of Cloud Implementations. Required technical and professional expertise • At least 5 Years of functional experience delivering Oracle HCM Cloud Applications., • Evidence of full Oracle Cloud implementation cycles, • Demonstrated experience in Solution Design, Requirements Analysis, Functional Design Configuration Documentation, Troubleshooting and Integration Architecture, • Experience working with technical teams for Interface design, development and testing, • Ability to multitask and to work independently, • Strong client-facing, communication and client management skills, • A good understanding of Application Implementation methodologies, • Ability to travel to client sites, • Demonstrable functional skills:, • Knowledge and implementation experience of the following:, • Core HR modules, • Oracle Help Desk (HR Help Desk or Customer Service depending on your use case), • Oracle Digital Assistant, • Oracle Knowledge Management, • Service Request Management, • Case Management, • Oracle Security and Role-Based Access Control (RBAC), • Redwood UI, • Alerts Composer, • This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV)., • Preferred technical and professional experience, • Experience working with technical teams for Interface design, development and testing., • Good domain knowledge of HCM and Payroll modules, • Reporting/BI tools (OTBI / BI Publisher), • HDL (HCM Data Loader), • HSDL (Spreadsheet Data Loader), • BI Publisher & OTBI reporting, • Integration tools:, • HCM Extracts, • Leading project implementations, • Oracle Cloud Implementation Certification(s)., • Experience in Oracle Cloud Implementations and integrating them with other on premise or cloud applications., • An understanding of the broader Oracle Cloud functional areas e.g. Finance, HCM and Payroll, SCM, CX, Logistics., • Good knowledge of the reporting and analytical tools available as part of Oracle Cloud., • Some experience in pre-sales activities such as contributing to proposals, conducting Proof of Concepts & Configuring Sand-box environments for functional demonstrations. At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. • Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme, • More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. #J-18808-Ljbffr

Experis - ManpowerGroup is seeking a Service Desk Analyst in Hursley for a 12-month contract. The role involves delivering frontline IT support, logging incidents, and coordinating with IT teams to restore service quickly. The position offers a daily rate of £318 inside IR35 umbrella, with five days a week on-site at the location. Candidates should have experience in service/help desk, strong customer service and troubleshooting skills, and familiarity with ITSM tools. #J-18808-Ljbffr

Experis is seeking a Service Desk Analyst for a 12-month contract based in Hursley, UK. A SC clearance is required to support security-cleared environments and government-related tasks. The role demands strong customer service, problem-solving skills, and the ability to handle multiple priorities in a busy desk environment. The position offers a day rate of £318 inside IR35 umbrella, with an expected commitment of five days per week. #J-18808-Ljbffr

Job title: Service Desk Analyst Contract: One year Location: 5x a week in Hursley Day rate: £317 IR35: Inside We are looking for an experienced Service Desk Analyst to join a busy IT support environment on a 12-month contract. This is a fully onsite position in Hursley, five days per week. • Provide first-line technical support and assistance to users., • Diagnose and troubleshoot IT incidents and service requests., • Log, manage and update incidents and requests using an IT Service Management (ITSM) tool., • Prioritise workload effectively and manage multiple support requests., • Communicate clearly with users throughout the resolution process., • Escalate incidents appropriately where further technical support is required., • Maintain accurate records and documentation., • Deliver a high standard of customer service., • Work effectively both independently and as part of the wider support team., • Previous experience within a Service Desk, Help Desk or customer support environment., • Excellent customer service skills., • Strong troubleshooting and problem-solving abilities., • Experience using an IT Service Management (ITSM) tool., • Ability to prioritise workload and manage multiple tasks., • Strong written and verbal communication skills., • Excellent attention to detail and organisational skills., • Ability to work effectively both independently and as part of a team., • Knowledge of ITIL Service Management principles., • Experience supporting Microsoft Windows environments., • Experience supporting Microsoft 365., • Familiarity with Active Directory user administration., • Basic understanding of networking concepts., • Experience using remote support tools. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. #J-18808-Ljbffr

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella • Experience in a Service Desk, Help Desk, or customer support environment., • Excellent customer service and communication skills., • Strong troubleshooting and problem-solving abilities., • Experience using an IT Service Management (ITSM) tool., • Ability to prioritise workload and manage multiple tasks., • Good written and verbal communication skills., • Strong attention to detail and organisational skills., • Ability to work effectively both independently and as part of a team., • Knowledge of ITIL Service Management principles., • Experience supporting Microsoft Windows and Microsoft 365 environments., • Familiarity with Active Directory user administration., • Basic understanding of networking concepts., • Experience using remote support tools. #J-18808-Ljbffr

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: 318 per day inside IR35 - Umbrella • Experience in a Service Desk, Help Desk, or customer support environment., • Excellent customer service and communication skills., • Strong troubleshooting and problem-solving abilities., • Experience using an IT Service Management (ITSM) tool., • Ability to prioritise workload and manage multiple tasks., • Good written and verbal communication skills., • Strong attention to detail and organisational skills., • Ability to work effectively both independently and as part of a team., • Knowledge of ITIL Service Management principles., • Experience supporting Microsoft Windows and Microsoft 365 environments., • Familiarity with Active Directory user administration., • Basic understanding of networking concepts., • Experience using remote support tools. #J-18808-Ljbffr

The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands‑on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers. • Support and manage hardware refreshes, upgrades, and hardware‑related support tickets, • Support laptops, desktops, mobile devices, printers, and peripherals, • Deploy and manage devices using Microsoft Intune and MDM solutions, • Build and maintain Windows and Android OS images for workstations and laptops., • Assist with IT projects and escalated hardware issues, • 3+ years' Hardware support / Device troubleshooting experience, • Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc, • Experience with MDM platforms, • Confident communicator with strong customer service skills, • Good understanding of Networking basics and troubleshooting, • Microsoft Intune and Azure AD Candidates applying must be commutable from their offices near Winchester Hampshire and be eligible to work in the UK. #J-18808-Ljbffr

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. Assist with operational Service Desk cover

Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. We're looki

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.

The King Alfred School is seeking an IT Service Desk Engineer to join our central IT service team. A proactive, service-first attitude is essential for success in this role.

Matchtech Group is recruiting a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery within a technology-driven aerospace environment. The role focuses on quality assurance, process compliance and enh

Intelliscape Ltd in the United Kingdom is seeking a Service Desk Analyst to be the first point of contact for customers, diagnosing faults and resolving incidents across our transport technology platforms. You will help keep live services running smoothly and meet SLA targets with accurate updates.

Hitachi Solutions Europe Limited is seeking a detail-oriented Service Desk Analyst to join the Lifetime Services team. You will play a key role in ensuring efficient handling of requests, maintaining service quality, and contributing to ongoing service operations across regions.

Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Provide Service M

Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLA

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base.

Minimum 8–10 years in IT Service Management, with at least 5 years in a Service Desk Manager or IT Service Delivery Manager role. Proven track record running large‑scale Service Desk operations (500+ users, high‑volume ticketing). Service Desk & Incident Management.

Erin Associates in Hull is seeking a Service Desk Engineer to provide hands-on IT support for 500+ users, handling network, software, system and hardware issues with strong troubleshooting and customer service.

This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. Overseeing and coordinating day to day service operations. Managing a team of 5 customer service advisors.

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets.

We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Our clients rely on us to keep them informed, suppo

IT Support, Helpdesk, Service Desk, or IT Technician role. IT support or service desk environment. Understanding of service desk ticketing systems and incident management processes.

This is a key leadership focused on transforming an established, technically capable Service Desk, improving how the team operates and creating a more structured, data-led service. VIQU has partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to l

A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands-on technical support for a user base of more than 500. Key words; IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Scu

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

The award winning Cisco and Aruba Partner is searching for a Service Desk Engineer (3rd Line) to join the team. Join a leading European IT service provider and Germany’s largest IT system house. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operat

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Yo

Working within the Service Desk & End-User Support team, the postholder delivers support both through the IT Service Desk and in person across classrooms, offices and shared learning spaces. Service Desk Analyst (1st & 2nd Line IT Support). The Service Desk Analyst provides professional, responsive

Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage and resolve incidents and service

Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests. Fulfil service requests within agreed service levels and timelines. Experience in an IT Service Desk or technical support

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract.

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line technical support to keep colleagues productive and resolve IT issues promptly. You will diagnose hardware, software and application problems, log and track tickets, and contribute to ongoing service

Benefitting from a hybrid home working model you will take ownership of the 1st and 2nd Line engineers, playing a key role in developing the team, improving service desk processes and maintaining strong customer relationships. Directly manage and support the 1st and 2nd Line Service Desk teams. Iden

You will deliver first-line technical service desk support, assist with hardware provisioning and decommissioning, and apply good customer service with a technical approach.

The ideal candidate has around 2 years of IT support or service desk experience and aims to develop technical skills through an apprenticeship programme. Arcona Group Ltd is seeking a proactive Service Desk Analyst to join the IT team in the United Kingdom.

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting. Service Desk / ticketing systems. IT support or Service Desk environment (or equivalent exposure).

A global technology firm in London is seeking a Service Desk Manager to lead IT Infrastructure Operations. The ideal candidate has extensive experience in IT Service Management, proven leadership skills, and is ITIL certified.

Cloud Select is expanding its IT MSP and seeks a capable leader to oversee the 1st and 2nd Line Service Desk teams. You will also coach engineers, drive service improvements, and support the ongoing development of the organisation’s Microsoft-focused technical services, with hybrid home working.

ECS Resource Group are seeking a Service Desk Shift Manager to lead one of our 24/7 support teams in Solihull, West Midlands. You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance.

We are expanding our Service Desk team and are looking for a customer focused analyst to join our growing delivery function. Previous service desk or technical support experience. Familiarity with ticketing systems such as ZenDesk, Jira or ServiceNow.

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring.