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Architecture and ICT services teams to ensure the seamless delivery of technical solutions and end-user support. Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL® procedures.

Working in a team of 8 IT Service Desk Engineers, you will provide 1 st & 2 nd line remote (and occasional onsite) support as well as help the Senior Engineers with 3 rd line issues & projects. This is an excellent opportunity for an IT Support Analyst to join a well-established MSP in the G

Head of IT Gloucester – Hybrid (2 days per week on site). This is a strategic role looking for a well‑rounded IT Manager with experience in IT operations (infrastructure, service desk, networking), software development and testing. You will be a key member of the leadership team and play an impo

A leading public sector organisation in Gloucester is seeking an IT Service Desk Technician for a 6-month contract. Ideal candidates will have experience with Windows 10/11, Microsoft 365, and excellent customer service skills.

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35). I'm seeking an NPPV3 cleared Service Desk Engineer for a secure public‑sector organisation. Please note as we receive a high level of applications we can only respond to applicants whose skills &

A managed service provider in Gloucester is looking for a 1st Line IT Service Desk Engineer to join their high-performing team. The company offers benefits like a holiday allowance, pension scheme, and career advancement opportunities.

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. Working on an IT Service Desk as well as working on live infrastructure projects. Line IT Service Desk Engineer - Gloucester- Up to GBP28,000.

I am seeking an IT Service Desk Engineer to work in a high‑performing IT team for a rapidly expanding managed service provider based in Gloucester. Work on an IT Service Desk and participate in live infrastructure projects. Line IT Service Desk Engineer : Gloucester – Up to GBP28,000.

Hunter Selection Limited is seeking an IT Service Desk Engineer for a 6-month on-site contract in Gloucester.

Proven experience in a Service Desk or 1st/2nd Line IT Support role. IT Service Desk Technician -Must have recent NPPV3 Clearance. Visit user desks or remote offices when required to provide on-site support and equipment setup.

This role involves providing exceptional customer service and acting as the first contact for IT support. Ideal candidates will have experience in IT support using ITSM tools and strong communication skills. The position offers a comprehensive benefits package, including a competitive salary, hybrid

Role: Infrastructure Support Engineer Location: Gloucestershire (Hybrid – weekly office visits + client travel) Salary: Up to £40,000 + Bonus Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base. This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects. What you’ll do Provide 2nd/3rd line remote support to client IT teams Deliver onsite and remote project engineering across infrastructure environments Support and manage firewalls, networks, servers, and cloud platforms Conduct technical assessments and contribute to infrastructure roadmaps Act as an escalation point for complex technical issues You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery. What we’re looking for Strong 2nd/3rd line experience across networking, firewalls, and Windows Server Solid understanding of DNS, DHCP, routing, and subnetting Experience with Microsoft 365, Intune, and Entra ID Background working within an ITIL-aligned Service Desk environment Proven ability to deliver onsite and client-facing engineering support The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment. Why join? Join a fast-growing, specialist IT organisation Exposure to varied and modern technologies across multiple environments Hybrid working with flexibility and autonomy Clear progression and continuous development opportunities Apply now to play a key role in delivering exceptional IT services

IT Field Engineer Location: Gloucester Salary: £42,000–£45,000 + benefits Benefits: Company vehicle, paid travel, pension, training & development Our client, a leading organisation in the IT services sector, is hiring an IT Field Engineer to support and maintain client infrastructure across multiple sites. This role offers the opportunity to work hands-on with a variety of technologies while delivering high-quality support in a customer-facing environment. What you’ll do: Provide on-site IT support across client locations Install, configure, and maintain hardware and software systems Troubleshoot network, server, and end-user issues Manage and resolve incidents within agreed SLAs Support project-based work including rollouts and upgrades You’ll work closely with internal service desk teams and client stakeholders to ensure seamless delivery of IT services and a high level of customer satisfaction. What we’re looking for: Proven experience in a field-based IT support role Strong knowledge of Windows OS, hardware, and networking fundamentals Experience with Active Directory and Office 365 Full UK driving licence and willingness to travel Excellent communication and customer service skills The ideal candidate will bring a proactive, problem-solving mindset and enjoy working in a fast-paced, client-facing environment. Why join? Opportunity to work with diverse technologies and clients Strong focus on training and career progression Supportive and collaborative team environment Competitive salary with additional benefits Apply now to deliver impactful IT support across a growing client base

2nd Line Engineer - Gloucester £30,000 - £35,000 A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment. This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company. What's in it for you? Holiday allowance Company pension Profit share scheme Microsoft training courses & certifications Clear opportunities for career progressionThe role: Providing 2nd line support within a busy IT service desk O365 administration and user support Troubleshooting Outlook and email issues DNS and DHCP support Routers, switches, and wireless networking Supporting SharePoint, Azure, Teams, and Intune Diagnosing and resolving escalated technical issues Working on live infrastructure, upgrade, and project workWhat we're looking for: Proven 2nd line experience within an MSP or service desk environment Strong Microsoft stack knowledge Confident troubleshooting skills across hardware and software issues Good communication skills and a proactive approach to problem‑solvingThis is an excellent opportunity to join a growing MSP that genuinely invests in its engineers. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I'm seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer service skills Full UK driving licenceIf you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

My client is a well-established workplace services provider and subsidiary of a major global technology brand. You'll be responsible for making sure client accounts are properly looked after — that means keeping on top of service calls, ensuring nothing gets missed, and being the reliable point of

Service Desk Engineer - Preston Brook. IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. Prioritise and manage workflow through the ITSM system (ServiceNow).

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients.

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Ha

Minimum 2 years’ experience in a Service Desk / 1st line role. This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and cl

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Help keep processes simple and efficient so the service desk runs smoothly. When their employees are engaged and supported, their Service thrives

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for

The Service Desk Analyst provides support to customers across a range of technologies and setups, whether via telephone, remote assistance or on‑site visits. Diagnose and resolve a variety of IT problems within service level agreements. Raise, update, and resolve case records using the IT Helpdesk

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

A leading global sports platform is seeking an experienced Service Desk Analyst III to deliver exceptional technical support.

A fantastic opportunity has arisen for a 1st Line Support Engineer / Service Desk Analyst to join our London based media group on a permanent basis. Maintaining and updating incidents and requests in your own as well as the Service Desk. Ensuring all incidents and requests are accurately recorded at

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. Responsibilities include diagnosing IT issues, managing Helpdesk cases, and contributing to continuous departmental improvement.

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery.

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.

Triage incidents and service requests via phone, e-mail, Teams and Service Now. Accurately record and document all details of the incident or service request, including categorisation and priority, into Service Now. The primary base of this role is to proactively work within the Service Desk team to

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks.

A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users. Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users.

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

This is a key opportunity for a Service Desk Analyst to play a vital role in maintaining reliable and secure IT services across the business. The successful Service Desk Analyst will join a close-knit IT team, working alongside senior technical professionals and gaining exposure to a wide range of t

A global food service company in the UK is seeking a Service Desk Analyst who is fluent in both English and Swedish. The role involves providing first-level IT support, addressing non-critical incidents, and ensuring excellent service quality. Ideal candidates will have experience in an IT support e

A well-established organisation in West London seeks a Service Desk Analyst to provide 1st line support for their international user base. Responsibilities include logging incidents, troubleshooting hardware/software queries, and delivering excellent customer service.

Service Desk Engineer - Central Birmingham. Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocki

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Monitor and check backups, email systems, and software patches across desktops, server

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming callsto the Service Desk, effectivel

Legal Services, Law Practice, and Professional Services. IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.