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Service Desk Engineer - HYBRID WORKING We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis. The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate. Purpose of this role To provide in person and telephone IT technical assistance to the client's internal customers. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are • Providing excellent customer service via in person support, over the telephone, email and the ITSM system., • Maintaining the high standards required for the clients internal service levels., • Working in a front of house position offering in person customer and technical services., • Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution., • Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals. Experience/Knowledge • Experience working within an IT service desk / IT Support environment., • A customer services background., • Experience supporting Microsoft operating systems, Active Directory and Exchange. Desirable • CompTIA A+ and Network+, Security + or equivalent., • IT based A level Grade C or above / BTEC or equivalent., • Degree or equivalent., • ITIL certification., • Support based Microsoft technologies accreditation., • Knowledge of Remote Desktop Services technologies., • Network troubleshooting experience., • Knowledge of DHCP, DNS, VPN., • Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

An experienced Technical Desk Adjuster or Junior Field Adjuster is required to join a growing and renowned Loss Adjusters. You will join a small team offering a career development programme offering full support to help progress you to the role of an experienced Loss Adjuster. Key responsibilities: • Work within a small team of technical desk adjusters all with the same vision of progressing to a field adjuster, • Actively manage your own caseload of Commercial and Domestic Property Claims, • Attend team meetings as and when required for training and support, • Provide an exceptional customer service to all relevant parties involved throughout the claims process, • Conduct virtual desk-top claims handling via digital systems and instructing external adjusters/surveyors About you: • A passion to develop your Claims career by progressing to a field adjuster, • Experienced and knowledgeable of handling building related claims both commercial and domestic, • Excellent communication skills, written, verbal and face to face, • The ability to work under pressure in a targeted environment, • An experienced desk adjuster with the ability to put together scopes of works/schedules, • A minimum of Cert CILA, working towards and a willingness to progress to Dip CILA

IT Helpdesk 1st Line Technical Support Looking for good IT knowledge, excellent telephone manner / customer service skills and a keen eye for detail. This role is to be the first line of support to 1000's of user UK wide with a variety of technical issues. You will be undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to escalate on to more senior staff. Any previous IT Helpdesk experience would be advantageous, although training will be offered. Initially you will work a Monday - Friday office hours 37.5 hours per week. Salary £24785 per annum. There is a rotation that covers weekends and evenings. This role is 100% office based in Pentwyn, Cardiff, you must live a reasonable distance to be considered.

Geoenvironmental Engineer\n\nLocation: Cardiff\n\nSalary: £32,000-£35,000\n\nAre you looking to join a well-established engineering consultancy delivering practical, innovative solutions to complex projects across the built environment. With a collaborative culture and strong technical expertise, the team works across civil, structural, geotechnical, and environmental disciplines to deliver high-quality results from start to finish.\n\nAbout the Role:\n\nAs a Geo-environmental Engineer, you'll support site investigations from initial instruction through to reporting and recommendations across a range of projects.\n\nThe role involves analysing soil and groundwater data, carrying out risk assessments, and contributing to remediation strategies for both brownfield and greenfield sites.\n\nMixture of office and site work with the opportunity to progress into a senior position.\n\nWhat's on Offer:\n\nGenerous pension scheme\nLife insurance cover\nHoliday trading scheme\nBirthday leave in addition to annual holiday allowance\nHealthcare cashplan covering up to 100% of costs for treatments\nPrivate medical insurance\nCycle to Work scheme\nShopping discounts across hundreds of retailers\nProfessional fee reimbursement for primary professional body\nSupport and sponsorship for professional development, including Chartership\nLong service awards and recognition schemes\nFlexible working arrangements to support work/life balance \n\nKey Responsibilities:\n\nCarrying out Preliminary Risk Assessments (Phase 1 Desk Studies) and intrusive site investigations in accordance with relevant standards and guidance\nPlanning and overseeing Phase 2 investigations, including health and safety compliance, CDM requirements, and subcontractor coordination\nManaging site activities such as drilling and excavation supervision, gas and groundwater monitoring, sampling, and soil/rock logging with in-situ testing\nUndertaking geotechnical analysis, including slope stability and settlement assessments\nSupervising remediation and earthworks, working closely with contractors to ensure delivery in line with specifications\nCoordinating soil, rock, and water sampling for laboratory testing (chemical and geotechnical)\nWorking across both site and office environments, with occasional travel and overnight stays as required\nProducing technical reports, including interpretative assessments, earthworks specifications, remediation strategies, and validation reports \n\nWhat We're Looking For:\n\nA degree in a relevant subject and a solid understanding of geoenvironmental principles, including site investigations, risk assessment, and remediation. Ability to plan and deliver projects effectively, manage multiple priorities, and produce clear, high-quality reports. Strong communication skills with a collaborative approach to working with clients and contractors. Experience with fieldwork and data interpretation is desirable. A full UK driving licence and the right to work in the UK are essential.\n\nIf you're looking to progress your career in geoenvironmental engineering, we'd be keen to hear from you-apply now.\n\nInterested in this or other roles in Geology, please do not hesitate to contact Caitlin Richards \n\nThis is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position

Senior Recruitment Consultant - Temp Desk\n\nCardiff - Hybrid (1 day WFH)\n\nUp to £35,000 base + uncapped commission\n\nSocial care needs people who show up with purpose. If you are looking for a Senior Recruitment Consultant role in Cardiff where your work genuinely matters, this is it.\n\nThis role puts you at the heart of keeping social care services safe, staffed and supported. Every placement you make helps ensure someone gets the care they need. That is the impact you make every day.\n\nYou will run your own desk within Brook Street one of the UK's most established recruitment agencies, specialising in Social Care. You will build trusted relationships with local services, manage your own portfolio and take real ownership of your work.\n\nYou will be rewarded for your performance. But what makes people stay here is the people and the purpose. The Cardiff team is diverse, supportive and genuinely good fun to work with. They show up for each other, celebrate the wins and pull together when it matters. It is a team that believes in the work they do and takes real pride in getting it right.\n\nWe talk straight. We follow through. This is Straight Up Care. It is how Brook Street has supported communities since 1946.\n\nWhat you will be doing\n\nBuilding and managing your own social care recruitment desk.\nDeveloping strong relationships with local services across Wales.\nSourcing, screening and preparing candidates from first call to first shift.\nKeeping your online presence active so candidates and clients know you are reliable and responsive.\nDelivering consistent, high-quality recruitment support in a fast moving environment. \n\nWhat you will bring\n\nProven experience in recruitment and sales, ideally within a fast paced environment.\nConfidence managing your own workload and priorities.\nA calm, practical approach when plans change.\nClear communication and a strong work ethic.\nA car and valid driving licence for client visits. \n\nWhat you will get\n\nCompetitive basic salary with uncapped commission and performance bonuses.\nIncentives, gift vouchers and high performance rewards.\n24 days' annual leave rising to 27 with service, plus your birthday off.\nCompetitive pension, option to buy up to five extra days of holiday, Employee Assistance Programme and family friendly policies.\nFlexible benefits covering health, wellbeing, insurance and financial support.\nSave As You Earn scheme and ManpowerGroup Rewards, including Tastecard and major retailer discounts.\nRegular recognition, Branch of the Year awards, early finish Fridays once a month and ongoing team incentives. \n\nWhy Brook Street Social Care\n\nPart of ManpowerGroup, named one of the world's most ethical businesses for the 17th time. We do business the right way.\n\nYou will join a supportive, inclusive team with real opportunities to build your career across Brook Street and our wider family of brands. Clear. Kind. Useful. That is Straight Up Care, and you'll see it in how we work every day.\n\nYou must live in the UK and have full right to work.\n\nWe welcome all suitably qualified applicants and are proud to be a Disability Confident Employer.\n\nTake the next step today.\n\nIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Service Delivery Consultant Remote-based/ travel to customer and Roc offices as required) We’re looking for a highly skilled Senior Security & Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer. In this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions. This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence. What You’ll Be Doing Security Operations • Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments, • Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities), • Implement and maintain security controls across systems and endpoints, • Work with SIEM, endpoint protection, and threat detection tools Infrastructure & Cloud Security • Secure servers, networks, and cloud platforms in line with best practices, • Manage identity and access controls (Active Directory, Azure AD, privileged access), • Oversee patching, system hardening, and configuration management, • Lead security onboarding using tools like Microsoft Defender and Purview Incident Response & Threat Management • Lead technical investigations and remediation activities, • Conduct root cause analysis and recommend preventative measures, • Support forensic investigations when required Vulnerability & Risk Management • Perform vulnerability assessments and coordinate remediation, • Identify risks and recommend security improvements, • Collaborate across teams to reduce organisational risk Technical Leadership & Escalation • Act as the senior escalation point for complex issues, • Support and mentor Service Desk and 2nd/3rd Line engineers, • Provide technical input into new managed service opportunities Compliance & Best Practice • Support compliance frameworks (ISO 27001, Cyber Essentials, NIST), • Assist with audits and ensure adherence to policies and standards Continuous Improvement • Enhance processes, tooling, and documentation, • Drive automation and improved monitoring capabilities, • Stay current with emerging threats and technologies What We’re Looking For Essential Skills & Experience • 5+ years in a Managed Services environment, • Strong knowledge of security operations and infrastructure security, • Experience with Microsoft 365, Azure, and cloud security, • Virtualisation experience (VMware & Azure), • Backup solutions (Veeam, Azure Backup), • Networking knowledge (routing, switching, VLANs, firewalls, VPNs), • Experience with SIEM and security monitoring tools, • Familiarity with Microsoft Defender, Endpoint Protection, or similar tools, • Strong understanding of ITIL frameworks, • Excellent communication and stakeholder engagement skills Desirable • Security certifications (CompTIA Security+, Microsoft SC-200/300/100), • Knowledge of ISO 27001, NIST, CIS benchmarks, • Experience with ITSM tools, • BPSS or SC Clearance Key Attributes • Strong problem-solving and analytical skills, • Ability to prioritise and perform under pressure, • Proactive, self-motivated, and driven to improve, • Collaborative team player with leadership capability, • Professional, customer-focused approach Additional Information • Travel to customer and Roc offices may be required, • Participation in a 24/7 on-call rota (subject to approval), • Occasional out-of-hours work for maintenance/releases (TOIL provided)

T Support, 1st Line, First Line, Service Desk Engineer, MSP, Bolton, Bury, Wigan, Manchester, SQL, EPOS, CCTV. As well as being a team player who conducts themselves in a professional manner, is ready to help, and enjoys having important responsibilities. The IT Support Professional will have a str

This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and

Relationship building is the key to success, as the Hire Desk Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service. Job Tit

About Kompetenza - Sponsorship Available - Option to move to move to Dubai if outside of UAE Kompetenza part of the MaxAccelerate Technology Group is a Salesforce partner specializing in CRM solutions, FlexTeam Pods, and digital transformation services. Our FlexTeam Pods service helps clients scale their Salesforce and CRM teams efficiently, reducing hiring costs while maintaining high-quality delivery. We work with businesses globally to provide on-demand, expert Salesforce and CRM consultants tailored to their project needs. Role Overview We are looking for a Business Developer with a background in I.T. technical sales or recruitment, particularly within the Salesforce or CRM ecosystem. This role is ideal for someone who has built a recruitment desk from scratch and now wants to transition into a business development role in IT services. The ideal candidate will have an existing network of customers in Salesforce or other CRM platforms, coupled with experience in contract or technical recruitment. They will be responsible for generating leads, building relationships, and selling Kompetenza’s FlexTeam Pods service to clients who need expert Salesforce and CRM consultants. Key Responsibilities 1. Business Development & Sales Strategy • Build and develop a pipeline of new business opportunities within the Salesforce and CRM ecosystem., • Identify and target enterprise clients, consulting firms, and system integrators that require Salesforce/CRM consultants., • Drive end-to-end sales processes, from lead generation and qualification to contract negotiation and closure., • Develop and execute sales strategies to expand Kompetenza’s FlexTeam Pods service offering., • service offering., • 2. Client & Network Engagement, • Leverage existing customer relationships within Salesforce, CRM, and IT services to generate business opportunities., • Develop relationships with CTOs, CIOs, Heads of CRM, and Talent Acquisition teams at target companies., • Attend Salesforce and CRM-related industry events, networking groups, and meetups to expand market presence., • Build long-term strategic partnerships with key clients and industry influencers., • 3. Transitioning from Recruitment to Tech Sales, • Use experience in contract/technical recruitment to sell IT consulting and staffing solutions., • Apply knowledge of talent acquisition, staffing models, and recruitment sales cycles to generate revenue., • Educate clients on the benefits of FlexTeam Pods, helping them scale their Salesforce and CRM projects without the complexity of traditional hiring., • 4. Sales & Account Management, • Work closely with the delivery and recruitment teams to ensure successful project staffing and client satisfaction., • Manage existing accounts and look for opportunities to expand revenue through additional FlexTeam Pods placements., • Provide ongoing support to clients, ensuring long-term partnerships and continued business growth., • 5. Market Intelligence & Strategic Input, • Stay updated on Salesforce, CRM, and IT services market trends., • Gather insights from the market to improve sales strategies and service offerings., • Contribute to the evolution of Kompetenza’s business development strategy based on client feedback and industry shifts., • Key Requirements, • Must-Have Skills & Experience, • ✔ 3+ years of experience in I.T. technical sales or recruitment (preferably within Salesforce or CRM consulting). ✔ Proven ability to build a recruitment desk or sales pipeline from scratch. ✔ Experience in contract or technical recruitment within CRM, ERP, or IT services. ✔ Existing network of Salesforce or CRM customers is a significant advantage. ✔ Ability to transition from recruitment to business development in IT services. ✔ Strong understanding of Salesforce, CRM platforms, or enterprise SaaS solutions. ✔ Experience with B2B sales, solution selling, and IT consulting services. • Soft Skills & Personality Traits, • ✔ Hunter mentality – self-starter who can drive sales independently. ✔ Relationship builder – strong ability to network and create long-term client relationships. ✔ Strategic thinker – ability to position Kompetenza’s FlexTeam Pods as a cost-saving and efficient alternative to traditional hiring. ✔ Excellent communication & negotiation skills – confident in speaking with C-level executives and decision-makers. ✔ Ambitious and growth-focused – looking to transition from recruitment to a high-value IT business development role. • Why Join Kompetenza?, • ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales. ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand. ✅ High earning potential – competitive salary with commission-based incentives. ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US. ✅ Remote-friendly work environment – flexible working location and schedule.

Youll lead a high-performing technical support team, shape service delivery, and drive continuous improvement across the operation. Service Experience & Continuous Improvement. Managed Service Provider nr Cardiff.

Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas

Previous experience in a 1st Line Service Desk or IT Support role. We are seeking an experienced 1st Line Support Engineer to provide day-to-day IT support to end users. Assist with Microsoft 365 administration and general IT administration tasks.

Hybrid home and Cardiff office based.Mon Friday standard office hours 37.Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies.Lead problem managemen

Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities.Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets.Champion customer service excellence across the team, meeting servic

Take Your Recruitment Career Further – Join Reed Cardiff! Looking to build something meaningful in your recruitment career? Whether you thrive in a fast‑moving Business Support environment or want to carve out a specialist Engineering desk with real scale, Reed Cardiff has two exciting opportunities for ambitious recruiters ready to grow. 📍 Location: Cardiff CF10 1EW💼 Role: Recruitment Consultant – 360 Agency Recruitment💷 Salary: Up to £30,000+ for trainees or up to £34,000k for recruitment experience + uncapped bonus (paid every 4 weeks) We’re hiring two Recruitment Consultants into two different teams within our Cardiff office: Business Support RecruitmentAdministration Recruitment | Business Support Recruitment | Reed Engineering Recruitment (Manufacturing, Quality & Design)Manufacturing & Engineering Recruitment Agency | Reed Both roles offer autonomy and desk ownership, strong market demand and the backing of one of the UK’s most established recruitment brands. The Opportunities: 🔹 Recruitment Consultant – Business SupportThis role sits within an established, high‑performing Business Support team covering Cardiff and the wider South Wales region. You’ll recruit across office and operational support roles, working with long‑standing clients across education, public sector, professional services and commercial organisations as well as identifying and winning your own new clients.It’s a warm desk with existing relationships, active temp demand and clear scope to grow your own client base and personal brand. 🔹 Recruitment Consultant – EngineeringThis is a brilliant opportunity to join our newly formed and growing Engineering Hub with a focus on Manufacturing, Quality and Design roles. Typical hires include Quality Engineers, Design Managers, QA Inspectors and Engineering Managers.You’ll be developing a predominantly permanent desk with strong fee potential, supported by an experienced leader and the freedom to shape the desk as the market evolves into a more specialist area. What You’ll Be Doing:Managing the full 360 recruitment lifecycle from business development, winning new clients through to sourcing candidates and making placementsBuilding long‑term, trusted relationships with clients and candidatesDeveloping new business via proactive outbound calls, meetings, networking and referralsGrowing a sustainable desk with clear revenue and progression goalsBecoming a market expert within your chosen specialism What We’re Looking For:At least 12 months’ experience in 360 recruitment or B2B salesA resilient, motivated and commercially driven mindsetStrong communication and relationship‑building skillsConfidence with business development and account managementAmbition to progress and grow your career within Reed Why Join Reed Cardiff?✅ Clear career progression with transparent promotion frameworks✅ Uncapped bonus paid every 4 weeks✅ High Achievers Club – private healthcare, luxury holidays and exclusive incentives✅ Sabbaticals from 5 years’ service✅ Market‑leading tech & AI tools, plus access to the UK’s largest candidate database✅ Inclusive, supportive culture where individuality and success are genuinely celebrated At Reed, your development matters just as much as your results. Feel what it’s like to truly belong…All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria.

This role involves providing exceptional first-line IT support to staff and students, ensuring a smooth digital experience across the University. Cardiff Metropolitan University is seeking an enthusiastic Service Desk Analyst to join our Digital Services team on an eight-month fixed-term basis. Bene

Service Desk Support Technician (1st Line) Are you looking to start or grow your career in IT support? We’re hiring an IT Service Desk Support Technician to join a busy and supportive service desk team based in Cardiff. Responsibilities include: * Managing and progressing support tickets through t

Senior Recruitment Consultant - Perm - Warm Desk Cardiff - Hybrid (1 day WFH) Up to £35,000 base + uncapped commission Social care needs people who show up with purpose. If you are looking for a Senior Recruitment Consultant role in Cardiff where your work genuinely matters, this is it. This role puts you at the heart of keeping social care services safe, staffed and supported. Every placement you make helps ensure someone gets the care they need. That is the impact you make every day. You will run your own desk within Brook Street one of the UK's most established recruitment agencies, specialising in Social Care. You will build trusted relationships with local services, manage your own portfolio and take real ownership of your work. You will be rewarded for your performance. But what makes people stay here is the people and the purpose. The Cardiff team is diverse, supportive and genuinely good fun to work with. They show up for each other, celebrate the wins and pull together when it matters. It is a team that believes in the work they do and takes real pride in getting it right. We talk straight. We follow through. This is Straight Up Care. It is how Brook Street has supported communities since 1946. What you will be doing Building and managing your own social care recruitment desk. Developing strong relationships with local services across Wales. Sourcing, screening and preparing candidates from first call to first shift. Keeping your online presence active so candidates and clients know you are reliable and responsive. Delivering consistent, high-quality recruitment support in a fast moving environment. What you will bring Proven experience in recruitment and sales, ideally within a fast paced environment. Confidence managing your own workload and priorities. A calm, practical approach when plans change. Clear communication and a strong work ethic. A car and valid driving licence for client visits. What you will get Competitive basic salary with uncapped commission and performance bonuses. Incentives, gift vouchers and high performance rewards. 24 days' annual leave rising to 27 with service, plus your birthday off. Competitive pension, option to buy up to five extra days of holiday, Employee Assistance Programme and family friendly policies. Flexible benefits covering health, wellbeing, insurance and financial support. Save As You Earn scheme and ManpowerGroup Rewards, including Tastecard and major retailer discounts. Regular recognition, Branch of the Year awards, early finish Fridays once a month and ongoing team incentives. Why Brook Street Social Care Part of ManpowerGroup, named one of the world's most ethical businesses for the 17th time. We do business the right way. You will join a supportive, inclusive team with real opportunities to build your career across Brook Street and our wider family of brands. Clear. Kind. Useful. That is Straight Up Care, and you'll see it in how we work every day. You must live in the UK and have full right to work. We welcome all suitably qualified applicants and are proud to be a Disability Confident Employer. Take the next step today. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website TPBN1_UKTJ

Service Desk Manager – MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well‑established Managed Service Provider nr Cardiff. You’ll lead a high‑performing technical support team, shape service delivery, and drive continuous improvement across the operation. If you thrive in a fast‑paced MSP environment and enjoy balancing people leadership with hands‑on operational oversight, this role will suit you perfectly. Key Responsibilities • Lead, mentor, and develop a team of 1st– 2nd line engineers, • Oversee day‑to‑day Service Desk operations, ensuring SLAs and KPIs are consistently achieved, • Act as the senior escalation point for technical and customer issues, • Manage resource planning, shift patterns, and workload distribution, • Produce clear, data‑driven service performance reports for internal stakeholders and clients, • Support incident, problem, and change management in line with ITIL best practice, • Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement • Own and enhance the end‑to‑end service experience, ensuring service quality remains consistently high, • Gather, analyse, and act on customer feedback, service data, and performance insights, • Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints, • Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction, • Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs What You’ll Bring • Proven experience managing a Service Desk or technical support team within an MSP, • Strong understanding of ITIL principles (ITIL Foundation desirable), • Excellent leadership, coaching, and team‑development skills, • Calm, structured, and solutions‑focused approach under pressure, • Strong communication and customer‑relationship skills, • Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.), • Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out • Join a respected MSP with a strong growth trajectory, • Supportive leadership team and a culture that values continuous improvement, • Hybrid working model, • Investment in training, certifications, and long‑term career development, • Modern tech stack and a forward‑thinking approach to service delivery If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today

This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed

Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. As a Service Desk Engineer, you

BBI Solutions - Maine is seeking an IT Service Desk Specialist to serve as the primary point of contact for technology needs across the organization. This role involves resolving Tier 1 support requests, managing ticket lifecycles, and ensuring exceptional customer service.

A leading IT support company in Cardiff is seeking an IT Service Desk Support Technician to join their busy team. Candidates should have a passion for technology, excellent customer service skills, and a desire to grow within the IT field.

Lead an IT Service Desk team to provide excellent IT support to internal users and branch network, manage escalations, and maintain documentation.

Lead an IT Service Desk team to provide excellent IT support to internal users and branch network, manage escalations, and maintain documentation.

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your depend

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

Launch Your Cyber Security Career – Job Guaranteed!.Cyber attacks are rising, and companies need skilled professionals now more than ever.With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSC

IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Train

You will be responsible for delivering family-focused support and interventions that improve outcomes for children and help families access appropriate services and resources. Deliver early intervention and preventative services to families in need. Flexible approach to working hours and service del

Oversee third-party suppliers and service quality. IT operations, infrastructure, or service delivery. IT services across multiple sites.

Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management

Ref: 288) Support Worker – Caerphilly.Monday – Friday (9am – 8pm) Various shift patterns available (Occasional weekends/evenings – Flexibility is required).Please note – we reserve the right to close the advert earlier if we receive a high volume of suitable applicants).I’m a 19-year-old

Update Service, or willingness to obtain one.

Following your Free DBS check your journey will begin with a 3-day online induction before heading to the service to get started. Our supported living service offers a friendly, social environment for people to live more independent lives with support always available. Join us at Consensus Support S

Holidays: 20 days, 21 days after 1 years' service + bank hols. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf.

You will work alongside people with a range of support needs, empowering them to develop life skills, maintain their tenancies, improve their wellbeing, and access services that help them thrive.

The prison provides a range of services aimed at rehabilitation, including education, training, and work opportunities. As a Reactive Supervisor, you will be responsible for the safe, efficient and compliant delivery of reactive maintenance services across the site. Experience of working with CAFM s

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

Van Driver Monday-Friday AM starts.Occasional weekend work available.We are seeking a reliable and professional Van Drivers to facilitate the timely delivery of food products to businesses.The role requires direct interaction with customers, depot staff to maintain operational excellence.

Customer Service - Meet and greet customers, answer any questi.

Enhanced DBS on the Update Service (or willingness to obtain). All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check.