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Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients: • Location: Once a week in Cardiff, 4 days WFH / potentially remote, • Contract: £475 per day, • Lead day-to-day IT operations, ensuring effective service delivery and smooth BAU running., • Implement structure, workload visibility, and prioritisation across all IT teams., • Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk., • Provide hands-on support for BAU infrastructure tasks when required., • Improve operational stability and remove blockers to transformation and strategic projects., • Address networking capability gaps and strengthen operational processes., • Strong background in Service Delivery, • Proven senior-level experience in IT operations or infrastructure leadership roles., • Comfortable with hands-on BAU technical work while leading teams and setting direction., • Ability to introduce structure, operational discipline, and clear prioritisation in busy IT environments. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3 Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement. What you'll be doing: As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team. Team Leadership & People Development • Allocate work, set priorities, and ensure effective rota coverage., • Provide coaching, feedback, and regular 1:1 support., • Coordinate daily activity to ensure SLAs and KPIs are consistently achieved., • Act as the senior escalation point for complex technical issues., • Work closely with Service Desk leadership, project teams, and security teams., • Identify opportunities to streamline workflows and improve efficiency., • Promote consistency, accountability, and high-quality service delivery., • Strong leadership qualities with the ability to coach, motivate, and guide others., • Excellent communication skills and a collaborative approach., • Proven experience in a technical environment, ideally within 3rd Line support., • Strong organisational capability and the ability to manage priorities effectively. Salary will be £35,000 - £37,500 per annum, plus full company benefits including: • 23 days holiday per year plus bank holidays, • Free on-site parking, • Private BUPA healthcare, • Group Income Protection, • Life Assurance

Company Offsites & Group Travel Sales Executive 🌍 | Big Blue Adventures At Big Blue Adventures, we design high-impact company offsites, retreats and group adventures across Europe — bringing teams together through our love for nature, outdoor adventure, and shared experiences. We’re looking for a Company Offsites & Group Travel Sales Executive (with travel hosting duties) who can combine sharp sales & customer service skills with a genuine love for travel and adventure. This isn’t a desk-only role — it’s about building relationships, creating unforgettable experiences for clients, and getting stuck in with the activities while delivering the events. What you’ll be doing • Selling company offsites and bespoke group trips, • Driving new business: building rapport, listening to client needs, problem-solving, and closing deals (mostly via warm inbound leads and video meetings)., • Proactively reaching out to our networks and prospects to generate new business opportunities., • Creating tailor-made sales proposals online., • Managing your own sales administration: keeping leads, proposals, and client information up to date in our CRM., • Destination product management: researching and developing new opportunities to enhance our offerings., • Working towards annual sales targets (reviewed quarterly with the founder)., • Networking & lead generation: attending events, building relationships, and using tools like LinkedIn Sales Navigator., • Staying hands-on: hosting trips, being on-site with clients, and ensuring the whole journey runs smoothly (even if it wasn’t your sale)., • Supporting post-sale account management: keeping clients connected while the planning team takes over., • Bringing new ideas to the table: from sales strategies to fresh tools, systems, and processes. What we’re looking for • Proven sales experience, ideally in travel or events (B2B sales in an international capacity is a big plus)., • Out-and-out seller: strong at building trust, listening, and closing., • Target-driven but also a team player - humble and collaborative in a small, mighty team., • Passionate about adventure, watersports, nature and human connection., • Organised with excellent admin and planning skills., • Positive can-do attitude, calm under pressure, and always pushing to achieve high standards, • Experience using Slack, project management software such as Monday, CRM softwares, G-suite and sales proposal software, • Excited to travel regularly (sometimes weeks at a time, always with notice)., • Native/fluent English, with Portuguese, Spanish or Croatian a bonus., • Based in South Wales / South West Bristol area and open to some in person work in the Cardiff area + travel for work (also open to applicants based in the Lisbon region , Portugal) This role is perfect for someone who: • Loves winning new business but also wants to see projects through to delivery, • Is equally comfortable pitching to senior decision-makers and hosting a surf day out, • Wants real ownership and impact inside a growing company, • Has 5★ customer service in their DNA — going the extra mile feels natural, • Brings ideas, energy and healthy challenge to the table — we value people who think differently and push standards higher, • Thrives in a small team where accountability is high and everyone pulls their weight What we offer • £28,000–£32,000 salary (DOE) + annual team bonus, • Remote role, with in-person collaboration and hybrid working set to form an important part of our culture as we grow, • Laptop & phone (or allowance), • Private medical insurance & travel insurance, • Generous holiday allowance + TOIL for event hours, • Monday to Friday when not hosting trips or offsites, • Low season = more planning and sales focus. High season = more time on location hosting, • Supportive founders who encourage surf breaks, travel and ongoing training, • Team socials & activities (we practice what we preach)., • A genuine opportunity to make impact in a growing company that values energy, growth and positive contribution to the destinations we work in. Next Steps To apply, send your résumé with a cover note to Extra points if you include a short video (max 2 minutes) explaining why you want this role and why you’re the right person for Big Blue. Interviews: March – April Shortlisted candidates will progress to a second round, which includes a small sales task: creating a tailor-made quote and presenting it in a follow-up video meeting with the founders. Start: April – May, depending on the right candidate and their notice period. Thank you, diolch, obrigado, hvala and gracias. Good luck!

Assistant Aquatic Ecologist - Cardiff or Manchester Our core purpose is to enable nature and business to thrive together. Our brand mission is to be chosen by clients as their preferred specialists and regarded by people in our industry as the company to work for. We aim to be the most innovative, pragmatic and fast-growing environmental consultancy in the UK. With offices across the UK, our experts are committed to delivering exceptional outcomes to our clients across a range of environmental services and ecological contracting. Our services include but are not limited to: terrestrial ecology, freshwater ecology, hydrology, marine laboratory, arboricultural services, geographic information systems (GIS) and mapping, environmental impact assessments. We're looking for an Assistant Freshwater Aquatic Ecologist to join our small but growing Aquatic Ecology team. This is a unique opportunity for an aspiring Aquatic Ecologist to develop professional skills in survey work, data analysis, reporting and assessments. Surveys will include but won't be limited to; macroinvertebrates, fish, habitat and water quality surveys of rivers and lakes. Project surveys and deliverables will support proposed development and ongoing monitoring work for water companies. The role will also include organization and coordination of surveys; desk studies; ecological assessments; and contributing to tender preparation to help win work. Working in a small, agile team, your role will be varied, with regular opportunities for learning and development as an ecological consultant. This is a full-time, permanent role to be based out of our Cardiff or Manchester offices. The successful candidate will need to have a car, full UK driving licence and be willing to travel and stay away from home regularly. Successful candidates will have: • A degree or postgraduate degree (or equivalent) in Aquatic Ecology, Hydro-Ecology or related subject., • A valid driving licence and vehicle, insured for business use., • The ability and willingness to travel and stay away at survey sites in various locations in the UK., • Graduate membership of CIEEM., • Relevant training including, for example, with the Riverfly Partnership, Field Studies Council, British Trust for Conservation Volunteers., • Experience in using freshwater survey methods either through working or volunteering in a consultancy or regulator setting.

Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience in a Service Dek and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the indu

Work closely with Service Desk leadership, project teams, and security teams. Participate in handovers, operational reviews, and service discussions. Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a.

An experienced Technical Desk Adjuster or Junior Field Adjuster is required to join a growing and renowned Loss Adjusters. You will join a small team offering a career development programme offering full support to help progress you to the role of an experienced Loss Adjuster. Key responsibilities: • Work within a small team of technical desk adjusters all with the same vision of progressing to a field adjuster, • Actively manage your own caseload of Commercial and Domestic Property Claims, • Attend team meetings as and when required for training and support, • Provide an exceptional customer service to all relevant parties involved throughout the claims process, • A passion to develop your Claims career by progressing to a field adjuster, • Experienced and knowledgeable of handling building related claims both commercial and domestic, • Excellent communication skills, written, verbal and face to face, • The ability to work under pressure in a targeted environment, • An experienced desk adjuster with the ability to put together scopes of works/schedules, • A minimum of Cert CILA, working towards and a willingness to progress to Dip CILA ...

A prominent healthcare organization is looking for a Junior Digital Service Desk Analyst for a 24-month apprenticeship. This position is ideal for those eager to learn about technology and customer service, with required qualifications at A-Level standard.

A technology company is seeking an IT Service Desk Analyst to join their team in Cologne.

This position offers a fantastic opportunity to develop hands-on experience with modern Microsoft technologies in a professional environment. Candidates should have a passion for technology, excellent customer service skills, and a desire to grow within the IT field. A leading IT support company in

The Deputy Director leads four core capabilities: Service Design and Transition, Service Management, Service Desk, and End User Computing (EUC). Join to apply for the Deputy Director, IT Service Operations role at Ofgem. Could you thrive at the forefront of transforming technology within the energy

A healthcare services organization in Wales is seeking a dynamic Service Desk individual to support various health boards by managing service requests, incidents, and operational support. The ideal candidate will have service desk experience, a degree or equivalent, strong communication skills, and

ICT is part of the Council’s Customer and Digital Services Directorate. Manage, direct and develop the Support Services team comprising of the ICT Service Desk and End User Support functions, providing first, second and third line technical support services to council staff, elected members, schoo

A leading healthcare organization in Wales seeks a dynamic Service Desk Support professional to enhance the operational support for the All Wales ERP system. You will monitor services to ensure compliance with SLAs, manage service requests, and maintain excellent communication with internal and exte

The role also includes managing the service desk ticket queue and telephone line, maintaining the service desk email inbox, and administering the Configuration Management Database (CMDB). Manage the service desk ticket queue and telephone line; maintain the service desk email inbox. The successful c

Ideal candidates will have experience working in a Service Desk team and a Level 4 Diploma. A leading healthcare organization in Wales is seeking a motivated individual for a Service Desk role. This position involves monitoring services, managing tickets, and ensuring customer satisfaction.

This role involves providing first-line IT support to staff, troubleshooting issues, and managing service requests.

Hire Controller - Plant/Tool Hire Cardiff £29,000-£31,000 + Quarterly Bonus A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth. If you have experience in hire operations, fleet management, or customer-facing depot roles, this could be the perfect next step in your career. Key Responsibilities Manage depot hire operations, ensuring high service standards Oversee hire fleet stock levels and maximise availability to meet business needs Audit and quality manage hire contracts, including new hires and off-hires Handle customer enquiries and support sales activities Support logistics and transport coordination for efficient service delivery Identify new business opportunities and contribute to sales growth targets Assist the depot team when the Depot Manager is unavailableSkills & Experience Experience in hire operations or similar depot/branch management role Strong organisation and communication skills Ability to develop customer relationships and negotiate effectively Confident working independently and under pressure Competent with IT and systems relevant to hire or fleet management Experience in selling products or services to end users is a plus Flexible and proactive approach to support business objectivesExperience in plant, tool, or construction hire is desirable but not essential, if you have the right operational and customer-focused experience, you can succeed in this role. Benefits Competitive salary: £29,000-£31,000 + quarterly sales bonus Loyalty bonus scheme 32 days holiday (including bank holidays) Pension (auto-enrolment) Group life assurance (3x salary, after probation) PerkBox & birthday gift Working hours: 7:30am - 5:00pm Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

1st/2nd Line Application Support Operator Location: Cardiff (office based initally then 3 days p/week from home) Hours: 35 hours per week £21.25 p/h (paid through an umbrella company) We’re looking for someone to join an IT team supporting a range of core business systems used across the organisation. This role sits within the IT and Digital function and focuses on providing first line support for key internal systems, including platforms built on the Microsoft Power Platform, Dynamics 365, HR systems and other critical applications. You’ll be the first point of contact for users, helping resolve issues, answering queries and making sure problems are logged and managed properly through the service desk. You’ll work closely with internal IT teams and external suppliers to make sure issues are understood and resolved quickly, while keeping users updated along the way. What you’ll be doing Providing 1st line support for internal users across core business systems Logging, managing and resolving incidents through the service desk Troubleshooting system and user issues and providing guidance where needed Escalating more complex problems to specialist teams while retaining ownership Setting up new users across supported systems Working with external suppliers where issues require third-party support Supporting testing of fixes and system updates Keeping documentation and system records up to date Assisting with system improvements and IT projects when required What we’re looking for Experience providing IT or application support in a service desk or support environment Strong troubleshooting and problem solving skills Good understanding of business systems and user support processes Ability to manage incidents and prioritise effectively Comfortable working with both technical teams and non-technical users A customer focused approach with strong communication skills This is a good opportunity for someone who enjoys solving problems, working with a variety of systems and supporting users across a busy organisation

I am seeking a recruitment account manager for my client which is an employment agency based in Cardiff. Recruiting industrial temporary staff for a successful independent agency with branches throughout the UK. This is a warm desk, so the brief is to carry on the good work that has already been delivered. The role: • Recruiting excellent candidates to fill the vacancies in several large contracts, • Building strong relationships with the clients management teams, • Going the extra mile to ensure an excellent customer service and maximising business opportunities - regular client visits, daily phone calls, • Ensuring that the temporary work force is performing well and they are happy and motivated, • Ensuring work force are fully compliant, • Assisting with weekly payroll process to ensure temps are paid on time and correctly every time The ideal candidate: • At least 12 months recruitment experience, not necessarily in the industrial sector., • A real fire in the belly to fill booking, sometimes in unsociable hours., • Excellent communication skills to build strong relationships with clients and candidates, • A real positive can do attitude, • Strong admin skills to ensure workforce are all compliant and paid correctly, • Excellent customer service skills, • A full driving licence in order to be able to pay regular visits to your clients The benefits: • Basic 30k + Excellent commission scheme, • Superb training - which is completed in blocks over a two year period, • Genuine career progression as this is a vibrant, growing company with further growth plans over the next few years

Hire Controller CF24, Castle Community, Cardiff Salary/Rate: £29,000 - £31,000/annum + quarterly bonus FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot’s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar ‘hire operations’ role is essential. Main Responsibilities · Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner · Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives · Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations · Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards · Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients · Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities · Handle and manage incoming external / internal calls and sales enquiries to support local team as required · Provide hire and transport rate support to local team when Depot Manager is unavailable · Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals · Opportunity to be involved in developing existing and new customer accounts through outbound sales activity · Support and achieve delivery of sales growth targets for all FTH products and services. What you will need to bring to the role · Effective organisational and communication skills · Committed to providing an industry leading service delivery approach to business development · Capable of developing strong client relationships · Confidence to work on own initiative · Good planning and preparation skills · Flexible in approach to the role to meet business requirements · Self-Confident and ability to work under pressure · Negotiating skills essential · Time management essential · Competent levels of IT understanding · Proven experience in selling products & services to end user · Commitment to self-development · High level of integrity and trust Benefits • Sales bonus scheme, • Loyalty bonus scheme, • Pension - auto enrolment, • Group Life assurance - 3x salary (once out of probation), • 32 days holiday (inclusive of Bank Holidays), • Perk Box, • Birthday Gift Working Hours 7.30am to 5pm

IT Support Operator Location: Cardiff Gate (2-3 days p/week in the office) Hours: 35 hours per week (shift pattern between 8:00am – 5:00pm) The Role An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team. You’ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations. Key Responsibilities Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user accounts and permissions (Active Directory / M365) Escalate complex incidents to specialist IT teams where required Maintain accurate ticket documentation and update knowledge articles Promote IT security best practice and support users with guidance Assist with device deployments, project work and occasional organisational events Technology Environment Windows 11 Microsoft 365 Active Directory SCCM Microsoft Endpoint Manager / Intune Android devices Remote support tools About You Experience working in an IT Service Desk or technical support role Strong customer service and communication skills Comfortable supporting non-technical users Good troubleshooting and problem-solving ability Able to manage multiple priorities in a busy support environment Understanding of IT security and data protection principles Working Arrangements 35-hour working week with shifts between 8am and 5pm Hybrid role but may be 5 days p/week intially in Cardiff Occasional UK travel and overnight stays may be required

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Cardiff. Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations

Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients: Location: Once a week in Cardiff, 4 days WFH / potentially remote Contract: £475 per day Duration: 6-month contract Role OverviewThe Interim IT Operations Manager will take end‑to‑end ownership of day‑to‑day IT operations, with a strong focus on service delivery (80%) alongside hands‑on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes. You'll provide leadership across service delivery, infrastructure, applications, and service desk teams, ensuring operational discipline while also contributing technically where required. Key Responsibilities Lead day‑to‑day IT operations, ensuring effective service delivery and smooth BAU running. Implement structure, workload visibility, and prioritisation across all IT teams. Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk. Provide hands‑on support for BAU infrastructure tasks when required. Improve operational stability and remove blockers to transformation and strategic projects. Address networking capability gaps and strengthen operational processes. Work closely with the Head of IT to enable them to focus on architecture, InfoSec, and data initiatives. Skills & Experience Strong background in Service Delivery Proven senior‑level experience in IT operations or infrastructure leadership roles. Comfortable with hands‑on BAU technical work while leading teams and setting direction. Ability to introduce structure, operational discipline, and clear prioritisation in busy IT environments. Experience managing multi‑disciplinary teams (service desk, infrastructure, applications). If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email a copy of your CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Se

Security Service Manager (Operations Manager/ Contracts Manager)NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineersApply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB,

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a b

The Role:We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k - £29k DOE + Benefits + Company Profit ShareHours: 37. Assist with operational Service Desk cover during busy periods.

IT Service Desk Support page is loaded## IT Service Desk Supportlocations: St. Do you have e**pport'**As part of the role, you will collaborate and work closely with the USA IT Service Desk Support team supporting your gl

The Junior Digital Service Desk Analyst will be a key member of the HEIW Digital Service Desk team, acting as the first point of contact for all digital support queries. In addition to managing the service desk ticket queue and telephone line, the analyst will be responsible for maintaining the serv

Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help ensure that processes used by the service desk team are well-documented and communicated.

Previous experience in a customer‑facing service desk role (2+ years).

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Ideal candidates will have a relevant degree or experience in a similar role, excellent customer service skills, and proficiency in managing tasks.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. Additiona

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Service Desk Analyst page is loaded## Service Desk Analystremote type: Oparte na pakiecie Officelocations: Kirkintillochtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajtime left to apply: Data zakończenia: 17 marca 2026 (można jeszcze aplikować przez 12 d

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

A leading service provider in the UK is seeking a Service Desk Analyst to join their team in Warrington with remote flexibility.

We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. Experience with service desk platforms such as Zendesk, ServiceNow, or similar. This role reports to the Service Desk Manager and colla

Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment. Our client is a well-established service provider and is looking for a Service Desk Coordiantor to join their busy team. Performance Reporting: Assist in gene

The ideal candidate must be proficient in both English and Portuguese with at least 1 year of experience in a service desk environment. A digital services provider is looking for a support specialist to assist corporate clients via phone, email, and chat.

Respond to manage the support contacts and tickets as defined within Service Level Agreements. Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level. Involved in varied projects that make a positive impact on critical services on a local and

Lead and mentor the service desk team, ensuring rapid response to incidents and service requests. We're seeking an experienced Lead Service Desk Analyst to head our technical support operations for our AI cloud infrastructure services. You'll lead the service desk team in delivering exceptional supp