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We have an opportunity for multiple Family Court Advisers in the Work To First Hearing service at Cafcass – are you interested? Or can you recommend someone for £250 if placed? • Work to First Hearing is like their Front Door service, • Receive Private Law applications and review them along with information gathered from police, Local Authorities etc., • All contact is by phone, • Write Safeguarding letters to the court based on your findings, • Office attendance 1-2 times per month, • Desk-based role – 80% – 90% home working, • 6-month assignments available Areas covered: Birmingham, Stoke/Staffs and Worcester Pay rate: £36 umbrella We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass’ preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. Work to First Hearing Team will involve the following: • You are considering risks to children subject to private law applications only, • The work is fast-paced and time limited and tends to focus solely on the work undertaken leading up to the first hearing to help the court consider how to proceed., • The role is focused on safeguarding of children and FCAs review applications, gather and analyse information from the police and local authorities and (usually via telephone) interview the parties to consider the risks and alert the court to any safeguarding concerns., • The role requires excellent skills in analysis, leading to Cafcass providing advice to the court about next steps. They may also need to consider referrals to other services to support families. FCAs may also attend private law First Hearings and give evidence as required. This may be in person or remotely at the court’s discretion., • WTFH was created due to the unaddressed risks in private law cases. They are often working with quite vulnerable families who may or may not be known to children’s social care and identify safeguarding concerns., • It’s your role to consider the impact of these allegations and support the court to consider what this means for children and what needs to happen to resolve these issues, • This is a fast-paced team and the work is consistent. It means we need to be highly organised and highly motivated to ensure arrangements proposed to the parents, carers or other family members are in children’s best interests., • The challenge in WTFH is that we don’t see children but still need to put each child ‘front and centre’. Requirements of the role: • Social Work qualified, • Social Work England registered, • Significant post-qualified experience in children & families social care (not subject to DFE rules) - ideally 2-3 years minimum in a children’s local authority social work post., • The nature and speed of the work means experience of working recently in a MASH / Duty team (or similar) is helpful as there is a need to respond to and analyse high levels of information quickly., • Excellent time management and organisational skills, • Good risk management/safeguarding skills Please apply online or contact Lindsey Morgan ASAP to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Are you looking for a new challenge and opportunity to make a real difference? Our Client is currently seeking an experienced Senior Subsidence Engineer (Desk based / UK wide coverage). You will mainly deal with properties affected by subsidence. The Role • Handle a portfolio of subsidence claims involving landslips, sinkholes/voids and alternative intervention methods, on a project managed basis, • Attend site to carry out technical assessments and the investigation of claims, • Determine causation / defect diagnosis and policy liability, • Decline claims where appropriate, • Determine nature and extent of damage, • Prepare / submit full ABI reports, outlining findings and recommendations, • Oversee complex repair schemes, sub-structure and super-structure, • Liaise with contractors and all relevant external suppliers, • Work closely with and support the Contractor Network, • Review claims and deal with variationsSkills / Qualifications, • Prior subsidence / Loss Adjusting experience, • Ideally you will be MRICS, MCIOB, C.BuildE qualified... although this is not essential, • Strong communication skills, both written and verbal, • Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , Job Ref: DC1000. For all other vacancies, take a look at our website - exchange-street.co.uk.

Are you looking for a new challenge and opportunity to make a real difference? Our Client is currently seeking an experienced Principal Subsidence Engineer (Desk based / UK wide coverage). You will mainly deal with properties affected by subsidence, as well as offering technical support to your colleagues. The Role • Handle a portfolio of major & complex subsidence claims involving landslips, sinkholes/voids and alternative intervention methods, on a project managed basis, • Ability to create and deliver training to engineers and staff, • Conduct subsidence audits and ensure engineering standards, • Involvement in the development of repair stage systems and scheduling applications, • Attend site to carry out technical assessments and the investigation of claims, • Determine causation / defect diagnosis and policy liability, • Decline claims where appropriate, • Determine nature and extent of damage, • Prepare / submit full ABI reports, outlining findings and recommendations, • Oversee complex repair schemes, sub-structure and super-structure, • Liaise with contractors and all relevant external suppliers, • Work closely with and support the Contractor Network, • Review claims and deal with variationsSkills / Qualifications, • Prior subsidence / Loss Adjusting experience, • Ideally you will be MRICS, IStrucE, MICE, C.BuildE qualified... although this is not essential, • Strong communication skills, both written and verbal, • Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , Job Ref: DC1001. For all other vacancies, take a look at our website - exchange-street.co.uk.

Your new company, My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports. The experience below is essential for this role: • Service Desk Lead Experience, • Stakeholder Management Experience, • Hands on Service Desk Experience, • Power Bi, • Being the first point of contact for escalations from the service desk, • Managing the service desk analysts, • Providing hands-on support if needed, • Creating rotas, • Creating reports Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

School HR Administrator Based in Walsall £15 - £16ph Maternity Cover Your new company A School within a large trust of schools, is looking to appoint an interim HR Assistant to support they HR Team. The role is a long term maternity contract. The cover is Monday to Friday, term time only, 8am - 4pm. The role is to start as soon as possible.Your new role The role will entail supporting a busy HR team, which will entail: • Coordinate and administer the staff recruitment process., • Coordinate and administer DBS checks for all staff and volunteers in line with the School's Safeguarding Policy., • Administer and maintain the Single Central Record., • Maintain and update accurate personnel records for staff., • Coordinate and administer absence management, recording and coding absence, identifying triggers, organising Occupational Health referrals, providing reports for line managers/Leadership Team., • Coordinate sickness absence review meetings and absence improvement plans and to draft and provide review meeting outcome letters to staff., • Responsible for the on-going maintenance of payroll information in the online portal., • Responsible for creation, input and checking of monthly payroll transactions in accordance with the agreed timetable, and coordinate and administer staff pay increments annually. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our school is seeking a experienced and confident Office Manager with a ASAP start.It is MANDATORY that applicants have experience as a school Office Manager, this is absolutely necessary.You MUST BE willing to work on a TEMPORARY basis and between the hours of 8:00am & 4:30pm.This role is up until the Easter holidays, 20th March 2026.As a School Office Manager your day to day responsibilities will include but not limited to:- Oversee daily administrative operations- Manage the front desk, staff, and communications to ensure a safe, efficient environment- leading the admin team- Handling visitor compliance (DBS checks)- Manage school budgets and supplies- Supporting student attendance and recordsYOU WILL BE REQUIRED TO FULLY REGISTER WITH US INCLUDING PROVIDING RIGHT TO WORK DOCUMENTS ALONG WITH OBTAINING AN ENHANCED CHILD WORKFORCE DBS THAT WILL BE PROCESSED BY US BUT COME AT A COST OF £56 (UNLESS YOU ALREADY HAVE ONE REGISTERED ON THE UPDATE SERVICE). PLEASE ONLY APPLY IF YOU ARE ABLE TO DO THIS.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.

Complaints Manager Solihull £40k About Us We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. We don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Role Overview The Executive Resolutions Manager is responsible for leading the end-to-end complaints process to ensure all customer issues are managed efficiently, transparently, and in line with contractual and regulatory requirements. This role will manage a team of executive resolution specialists to champion customer advocacy, drive service improvements, and work cross-functionally to reduce the volume and severity of complaints within the MSP environment. Key Responsibilities Complaint Handling & Resolution • Own the full lifecycle of customer complaints from receipt to closure, ensuring timely, accurate, and empathetic communication., • Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause., • Provide clear, well-structured responses and action plans to customers., • Ensure complaints are handled in line with SLAs, contractual obligations, and industry best practice. Customer Advocacy • Act as the escalation point for dissatisfied customers, restoring confidence and maintaining trust in the service., • Represent the customer’s voice internally, ensuring their concerns influence service improvement and operational decisions. Governance & Reporting • Maintain complete records of all complaints, actions, and outcomes within the Service Now platform., • Produce weekly and monthly complaint performance reports, including trends, insights, and risks., • Analyse and present complaint themes and outcomes in internal service reviews and governance forums with senior leadership. Service Improvement • Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction., • Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints., • Track and measure the effectiveness of improvement initiatives. Stakeholder Management • Collaborate closely with Service Delivery Managers, Technical Leads, NOC, SOC, Project Managers, and Account Managers., • Communicate confidently with customers at all levels, including IT Directors and CIOs., • Manage expectations and ensure transparency throughout all complaint stages. Compliance & Quality Assurance • Ensure complaints are handled in line with ISO standards (e.g., ISO 9001, ISO 27001) and internal policies., • Support audits by providing documentation, evidence, and process insight., • Continually review and enhance the complaints process for efficiency and quality. Skills & Experience Essential • Experience managing complaints or escalations within an MSP, telecoms, IT services, or similar environment., • Strong understanding of ITIL concepts, particularly Incident, Problem, and Service Management., • Excellent written communication skills with the ability to simplify complex technical issues., • Strong analytical and investigative skills., • Empathetic, calm under pressure, and customer-focused., • ITIL Foundation certification., • Experience with ServiceNow, Freshservice, or other ITSM tools., • Background in service delivery, customer success, or technical support. Key Attributes • Customer advocate, • Detail-oriented, • Strong communicator, • Calm and professional under pressure, • Proactive problem solver, • Relationship builder

Service Delivery Planner Location: Birmingham (B33) Reports to: Service Desk Manager Salary: £27,500 Full-Time | Permanent | Office Based Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you! We’re looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities. What You’ll Be Doing • Coordinating and scheduling engineer visits for planned and reactive maintenance., • Acting as the first point of contact for customer queries and service requests., • Maximising engineer utilisation and ensuring SLA compliance., • Liaising with internal teams, subcontractors, and suppliers to deliver seamless service., • Managing subcontractor bookings and raising orders in line with company procedures., • Tracking job completion and ensuring accurate reporting across departments., • Supporting national and key account customers with high-level service coordination., • Optimising engineering hours and reducing non-productive time., • Meeting daily/weekly revenue targets., • Ensuring detailed and accurate processing of service calls., • Strong communication skills with customers, engineers, and internal teams., • Proven ability to resolve customer issues and manage competing priorities., • Commercial awareness and a results-driven mindset., • IT literate (Word, Excel, Outlook) and confident working with service databases., • Calm, resilient, and flexible under pressure., • Be part of a collaborative and supportive team., • Make a real impact on service delivery and customer satisfaction. Apply now or contact us to learn more about this exciting opportunity!

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)About the RoleWe are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.Key Responsibilities • Provide functional support for ESR and associated Oracle HCM modules., • Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk., • Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs., • Communicate effectively with users, IT teams, and project stakeholders., • Build strong working relationships with clients and project teams., • Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)., • Proven application support experience., • Strong problem-solving, investigative, and analytical skills., • Ability to query, manipulate, and configure SQL., • Experience using help desk/ticketing systems., • Excellent customer-facing communication skills (verbal & written)., • Ability to work effectively with colleagues and stakeholders at all levels., • Understanding of the ITIL framework., • Knowledge of UK Payroll legislation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Secondary School Attendance Officer Based in Erdington, Birmingham£16.50ph Your new companyA Special needs school which specialises in behavioural issues is looking for a School Attendance Officer to cover long term sickness. The cover is Monday to Friday, term time only, 8.00 am - 4pm until of the academic year. Your new roleThe school are seeking a dedicated and organised Attendance Officer to join their school community. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is committed to making a real difference in students' lives.The role will entail: • Monitor daily attendance and punctuality records, • Follow up on absences with parents/carers via phone, email, and home visits, • Work closely with pastoral teams and external agencies to address attendance concerns, • Maintain accurate data and produce regular attendance reports, • Support the implementation of attendance improvement strategies Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Special Needs School Receptionist/AdministratorBased in Handsworth, Birmingham £14phYour new school A Special Needs School for complex disabilities in North Central Birmingham is looking for a temporary to permanent School Receptionist. This School Receptionist job is 8am - 4pm, Monday to Friday term time only. The school is rapidly expanding and for the right candidate there will be permanent opportunities.Your new job The school reception is a very busy and fast paced environment. You will be responsible for meeting and greeting parents, visitors and pupils as well as answering and transferring calls and taking messages and ensuring safeguarding procedures are adhered too. This is a very busy reception where you will be required to have a pro-active and flexible approach. What you'll need to succeedFor this school receptionist job, you will need to have excellent communication skills and telephone manner with the ability to work in a pressured environment as well as an understanding of the importance of 'Child Protection and Safeguarding' issues when working on a school reception. You will also have recent experience working as a school receptionist with satisfactory references. Any person working in a school must hold an enhanced DBS check. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this school receptionist job in Birmingham, click 'apply now' to forward an up-to-date copy of your CV to the Hays Education Birmingham office, or call us now. If this job isn't quite right for you but you are looking for a new job, please contact us for a confidential discussion on your job search. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Analyst - 1st / 2nd line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: • Minimum 12+ months of experience in a similar 1st/2nd line IT support role., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication skills, • Ability to prioritise tasks and deliver on deadlines, • Provide 1st / 2nd Line IT Support via phone / email / service management tools, • Building and configuring desktops, • Provide Microsoft Office 365 support, • Carry out Active Directory tasks, • Able to support users remotely and on-premises, • Roll out software centrally and manually, • Offer user laptop health checks, • Adhere to firm wide security standards, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager and identify recurring issues They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Birmingham / West Midlands Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Job Summary: We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments. The Senior Field Technician will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Key Responsibilities: 1. Technical Operations: • Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions., • Conduct functional tests, performance monitoring, and system diagnostics., • Ensure project milestones are completed in line with company standards and customer expectations. 2. Call Center Technical Support: • Participate in call center support for technical troubleshooting and remote diagnostics., • Collaborate with the Help Desk team to resolve advanced technical cases., • Act as the technical escalation point for complex issues. 3. Customer Support & Communication: • Serve as the primary technical contact for customers during field operations., • Provide detailed explanations of system performance and troubleshooting steps., • Ensure a high level of customer satisfaction through professional service delivery. 4. Reporting & Documentation: • Prepare technical reports, including diagnostics, repair logs, and commissioning records., • Ensure accurate completion of service records, inspection forms, and checklists. 5. Training & Technical Procedure Development: • Conduct technical training sessions for customers, service partners, and internal teams., • Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting., • Support the continuous improvement of training content by integrating field experiences and lessons learned. 6. Compliance & Safety: • Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies., • Conduct on-site safety inspections and maintain proper tool and equipment handling procedures. Requirements: Education & Certification: • Diploma or degree in Electrical Engineering, Energy Systems, Mechatronics, or related technical fields., • Minimum 1-2 years of experience in field service related to BESS/PCS/RESS systems., • Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems., • Strong knowledge of PCS, BESS, and RESS technologies, including grid compliance., • Ability to read and interpret technical blueprints, wiring diagrams, and control schematics., • Familiarity with SCADA systems, EMS (Energy Management Systems), and monitoring platforms. Soft Skills: • Excellent communication skills for delivering training and technical explanations., • Problem-solving and critical thinking skills to manage complex technical challenges., • Adaptability to changing project environments and deadlines. Work Environment: • Frequent travel to various project sites., • Field-based environment with exposure to industrial and outdoor conditions., • On-call availability during critical project phases and emergencies.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities.Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets.Champion customer service excellence across the team, meeting servic

Job DescriptionService Desk Analyst - French Speaking UK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering

A forward-thinking IT services organisation in the United Kingdom seeks an experienced Service Delivery Manager. You will be responsible for managing the IT Service Desk team, ensuring reliable and customer-focused service delivery. Ideal candidates will have significant experience in IT service del

This hybrid role offers the chance to grow in IT without a technical background, ideal for those eager to provide exceptional user support in a structured environment. A supportive organization is hiring an IT Service Desk Analyst to enhance their service delivery. The role involves addressing IT-re

We are seeking an experienced Head of Digital Operations / Digital Services to lead the end‑to‑end management of our digital infrastructure and services, overseeing critical functions such as infrastructure, cloud engineering, application support, service desk, release management, licence and bu

Solid understanding of the need for procedures, practices, and standards for use within an IT department with the ability to put these into place where they do not already exist. Ability to maintain composure in difficult situations – possibly where conflicting demands are placed on limited resour

The successful candidate will have excellent customer service and communication skills, with a strong background in troubleshooting IT issues. The role offers flexible hours, an excellent salary, and benefits, including career development opportunities and a pension scheme. A leading casino brand in

Ideal candidates will possess advanced technical skills, experience in IT service environments, and a collaborative spirit. A leading managed services provider in the UK seeks a Technical Lead for their IT Service Desk. In this role, you will guide and mentor a team of service desk engineers, ensuri

This role is based in our Stoke-on-Trent Head Office.

A service company is seeking a full-time Office Admin Assistant to coordinate servicing and breakdown repairs. Ideal candidates should have proven experience in administration and customer service, a flair for problem solving, and IT literacy.

In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, an

ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations. With commercial awareness and a focus on aligning service delivery to business needs, you will play a pivotal role in strengthening client par

A growing technology firm is seeking an IT Service Desk Lead in Birmingham.

A leading UK casino operator is seeking an IT Service Desk Analyst to provide first-line support to internal customers with IT-related issues. The role includes troubleshooting, managing support tickets, and ensuring service level agreements are met. Candidates should possess strong customer service

The ideal candidate will possess excellent customer service skills and a passion for learning about IT. Responsibilities include first-line support for IT-related issues, managing customer tickets, and providing training. A leading leisure business in Birmingham seeks a motivated IT Service Desk Ana

Answer help desk calls and emails; manage incidents in Jira Service Desk. Join our client as an IT Service Desk Lead, where you’ll be the go-to problem solver for technology across retail locations, field teams, and the home office.

Position: Front Desk Receptionist. Role of Front Desk Receptionist. The receptionist provides exceptional customer service, handles inquiries, and ensures efficient operations of the front desk.

IT procurment Coordinator ?? Solihull | ?? Up to £31,000 Ready to take ownership of IT assets across EMEA? We're looking for a highly organised, detail-driven IT procurment Coordinator to manage the full lifecycle of IT equipment - from order to deployment, refresh to retirement. What you'll be doing: Managing IT stock levels and asset registers Coordinating device builds, break-fix, refresh and replacements Overseeing goods-in/goods-out shipments across EMEA Maintaining accurate reporting (RAG status, compliance, SOC II) Supporting new hires and leavers with equipment logistics Working closely with Finance, Service Desk, and regional stakeholders What we're looking for: 2+ years' experience in IT, asset, or stock coordination Strong attention to detail and process-driven mindset Confident using MS Office (Excel essential) Excellent communication skills across Europe Understanding of IT hardware and accessories If you thrive in a fast-paced IT environment, take pride in accuracy, and enjoy owning processes end-to-end - we want to hear from you. Apply today and be part of a global organisation where operational excellence matters. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice. TPBN1_UKTJ

IT procurement Coordinator ?? Solihull | ?? Up to £31,000 Ready to take ownership of IT assets across EMEA? We're looking for a highly organised, detail-driven IT procurement Coordinator to manage the full lifecycle of IT equipment - from order to deployment, refresh to retirement. What you'll be doing: Managing IT stock levels and asset registers Coordinating device builds, break-fix, refresh and replacements Overseeing goods-in/goods-out shipments across EMEA Maintaining accurate reporting (RAG status, compliance, SOC II) Supporting new hires and leavers with equipment logistics Working closely with Finance, Service Desk, and regional stakeholders What we're looking for: 2+ years' experience in IT, asset, or stock coordination Strong attention to detail and process-driven mindset Confident using MS Office (Excel essential) Excellent communication skills across Europe Understanding of IT hardware and accessories If you thrive in a fast-paced IT environment, take pride in accuracy, and enjoy owning processes end-to-end - we want to hear from you. Apply today and be part of a global organisation where operational excellence matters. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice. TPBN1_UKTJ

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

The successful candidate will provide first line IT support to staff and students, develop excellent customer service skills, and engage with various IT support methods. Applicants should have A Level or equivalent qualifications and a commitment to outstanding customer service. A leading educationa

As a Service Desk Technician at GlobalConnect, you will play a critical role in our customer support operations. We are seeking a Service Desk Technician for a 12‑month position who thrives in a collaborative environment and is enthusiastic about problem‑solving and ensuring customer satisfactio

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Ideal candidates will have a relevant degree or experience in a similar role, excellent customer service skills, and proficiency in managing tasks.

A global fashion group based in London is seeking a BT Service Desk Technician to provide technical support as the first point of contact for end-users. The ideal candidate will have strong troubleshooting abilities in both hardware and software within a Windows environment, along with excellent cus

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user communit

As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations.

Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Servi