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  • Service Engineer
    Service Engineer
    3 days ago
    £36000–£45000 yearly
    Full-time
    The Royal Town of Sutton Coldfield, Birmingham

    PURPOSE Working across the UK and Ireland, with occasional jobs overseas, you carry out planned servicing, hot zone relines, controls support, and reactive call-outs on vacuum and atmosphere heat treatment furnaces. Most of your time is on customer sites, often on your own, so being self-sufficient and professional matters as much as the engineering. We don't expect vacuum furnace experience: we train that. What we can't train is reliability, sound judgement, and doing the job properly. Every job is documented in full and handed back clean. That is the VAS standard and this role protects it. THE TWO LEVELS We are genuinely open to both, as two separate hires. Neither needs previous vacuum furnace experience. The difference is engineering maturity and how much you can run on your own. Trainee / Junior. An engineer earlier in their career, or from another hands-on discipline, who works under an experienced engineer, learns the kit and our methods, and builds up to running straightforward visits alone. Experienced. A seasoned service or field engineer from any hands-on industry who can already turn up, diagnose, plan the work, and see it through with little oversight, and who will pick up the furnace side quickly. Leads complex jobs and sets the standard for others. KEY RESPONSIBILITIES ▪ Planned maintenance, servicing, and reactive call-outs on vacuum and atmosphere furnaces, to schedule and spec. ▪ Fault diagnosis on site and safe, correct repairs. ▪ Hot zone relines on vacuum hardening, brazing, and carburising furnaces, working accurately with graphite, carbon fibre, and molybdenum. Rebuild to the agreed design, not a shortcut version of it. ▪ Electrical fault-finding, and support for controls upgrades including our own VSC+ system, alongside the controls team. ▪ Accurate service reports and full job documentation on every visit, following VAS process from as-found condition to clean hand-back. No exceptions: the paper trail protects the customer and VAS. ▪ Represent VAS professionally on site, in the UK and abroad, work to site rules and our RAMS, and keep the customer informed. ▪ Experienced level also: lead complex jobs, coordinate and mentor other engineers, and feed back to the Service Manager on scope, parts, and cost or timescale issues. PERSON SPECIFICATION E = essential, D = desirable ▪ Engineering qualification, electrical or mechanical, or time-served equivalent. (D) ▪ Hands-on service, maintenance, or field engineering experience. (E) ▪ Self-sufficient on customer sites: can diagnose, make the call, and manage the customer without close support. (E, and the core of the Experienced role) ▪ Comfortable being away 2 to 3 nights most weeks, and with occasional overseas trips. (E) ▪ Valid passport, or able to get one before starting. (E) ▪ Methodical, quality-conscious, reliable, and disciplined about paperwork, with sound judgement under pressure. (E) ▪ Full UK driving licence, and physically able to do hands-on furnace work. (E) ▪ Any furnace, heat treatment, high-temperature, vacuum, or process-plant experience, and electrical or PLC fault-finding. (D, we train the furnace side) WORKING ARRANGEMENTS Field-based across the UK and Ireland, with workshop time at Harvest Fields between jobs. Typically 2 to 3 nights away most weeks, often home midweek, depending on job location. Occasional overseas work for international customers; recent jobs have included Saudi Arabia, France, Germany, Sweden, and Norway. Company van, tools, and PPE provided. Overtime and call-out working as required. Standard VAS benefits, including pension and 28 days holiday including bank holidays.

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  • Assistant commercial manager
    Assistant commercial manager
    25 days ago
    £31300–£42000 yearly
    Full-time
    Birmingham

    About the Company We are a growing business operating across retail, wholesale and e-commerce, offering a wide range of products to customers through our physical and online channels. We are committed to improving our product offering, customer experience and digital presence while developing sustainable commercial growth. We are now seeking an experienced and commercially minded Assistant Commercial Manager to join our team and support the continued development of our sales and commercial operations. About the Role The Assistant Commercial Manager will support the management team in analysing business performance, identifying commercial opportunities and implementing strategies to increase revenue and profitability. The role involves working closely with sales, purchasing, marketing, retail and e-commerce teams. The successful candidate will use sales information, customer insights, market research and competitor analysis to support pricing, product selection, promotions and wider commercial decisions. This is a varied role suited to someone who enjoys working with data, understanding customer demand and contributing to practical business growth. Key Responsibilities • Analyse sales performance, customer demand and market trends to support commercial decision-making., • Monitor sales volumes, product performance, margins, stock levels and profitability., • Assist management with pricing strategies, promotional activities and product range planning., • Review customer purchasing patterns and identify opportunities to improve sales and customer engagement., • Conduct competitor and market research to identify changing market conditions, competitor activity and potential business opportunities., • Research and assess potential new products, suppliers and commercial opportunities., • Support purchasing decisions by reviewing product demand, stock performance, pricing and supplier information., • Assist with supplier relationships, supplier communications and commercial negotiations., • Prepare sales forecasts, management reports, performance updates and commercial analysis., • Track key commercial performance indicators and highlight areas requiring improvement., • Work with marketing teams to support promotional campaigns and activities designed to increase sales., • Work with retail and e-commerce teams to improve product presentation, availability and customer experience., • Support the development and implementation of commercial plans and strategies., • Assist in identifying opportunities to increase revenue, improve margins and reduce unnecessary costs., • Contribute to business planning, product development and commercial projects., • Maintain accurate commercial records and ensure relevant information is available to management., • Provide regular updates and recommendations to senior management based on sales and market analysis., • Undertake other commercially related duties appropriate to the role. Skills and Experience The ideal candidate will have: • Experience in a commercial, sales, purchasing, business development or related environment., • Strong analytical and problem-solving skills., • Good understanding of sales performance, pricing, margins and commercial planning., • Ability to analyse sales and market information and turn findings into practical recommendations., • Good knowledge of customer behaviour, market trends and competitor activity., • Strong communication and negotiation skills., • Good organisational and time-management skills., • Ability to work effectively with sales, marketing, purchasing, retail and e-commerce teams., • Good attention to detail and ability to prepare accurate reports., • Ability to work independently while contributing effectively to a wider management team., • Good IT and spreadsheet skills, with the ability to work with sales and commercial data. Key Attributes We are looking for someone who is: • Commercially aware and results focused., • Analytical and comfortable working with data., • Proactive in identifying opportunities and solving problems., • Well organised and able to manage competing priorities., • Confident communicating with colleagues, suppliers and business partners., • Customer focused and interested in understanding changing customer needs., • Flexible and willing to support different areas of the business., • Able to make well-informed recommendations based on research and available business information.

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