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Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice. Definition and execution of ITIL processes. The scope of the work will include aspects such as:.

Out of Hours 2nd Line Technical Support Specialist. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Experience in a technical support or service desk role.

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionInsurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry.The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services.The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective.This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements.The RoleService Strategy & leadership.Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned.Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement.Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture.Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management).Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution.Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions.Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise.Service delivery & performance.Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes.Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management.Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review.Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies.Client Service Management & AssuranceFunction as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations.Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling.Lead the development of coordinated client transparent service and incident communicationsEnsure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth.Service tooling and reportingDefine and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions.Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making.Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function.Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality.Manage ITSM and service tooling vendor relationships, including contract oversight and performance management.Service Transition & Operational ReadinessLead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live.Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer.Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations.Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release.Continuous service improvement & transformationDefine and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes.Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience.Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps.Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress.People Leadership & Talent DevelopmentLead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning.Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage.Build clear career pathways and development opportunities to attract, retain, and grow talent across the function.Manage succession planning for key roles, ensuring organisational resilience and leadership continuity.Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations.Commercial & Cost-to-ServeOwn the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience.Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning.Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin.Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight.Headlines success measures:Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention.Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT).Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc.Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance.Efficiency: Exceed client incident SLAs, reduced resolution times etc.QualificationsWhat you’ll bringEssential• Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation.• Proven track record leading a multi-location, global service management function of 50+ people.• Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge).• Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level.• Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans.• Commercially astute, with the ability to understand and influence the commercial impact of service decisions.• Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment.• Strong decision-making and critical thinking skills, with a proactive and strategic mindset.• Experience leading complex cross-functional programmes and continuous improvement initiatives.• Experience driving organisational change and building a culture of continuous improvement.Highly Desirable• Experience in insurance, financial services, or regulated B2B software markets.• Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements).• Experience adopting AI/automation within service operations.• ITIL Managing Professional or ITIL Strategic Leader certification.• Bachelor’s degree in business administration, Management, Information Technology, or a related field; MBA is an advantage.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH CS2026_05R)]]>

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Description African businesses import $700 billion worth of goods and services per year but paying their suppliers abroad remains a massive challenge. Their options today are limited to traditional banks and the black market. Going through banks means poor customer service, high transaction costs and unfavorable exchange rates. Transactions that should take a few days end up taking weeks and cost merchants up to 9% in fees. The situation is equally dire for consumers who pay some of the highest P2P transfer fees in the world and are stuck with mobile money technology that is now decades old. We are building Kappa to fix that. Our cross-border payments platform is designed for ultra low-cost, near-instant money transfer at significantly higher transaction sizes than what’s currently possible. Our mission is to break down the barriers that have held back African businesses for decades. Kappa is looking for a Product Owner to join the team and help scale up our cross-border payments platform in Africa and beyond. Coming in early, you will take full ownership of the product across mobile and web and be end-responsible for delivering value to customers. Part of a globally distributed team spread across Africa, Europe and the Middle East, this role comes with significant autonomy, and offers a chance to help build a massive business that will have a positive impact on millions of lives. Our platform has processed over $1 billion across tens of thousands of transactions for African businesses, but we are just getting started. We have big ambitions as we scale up in existing markets and roll out in new ones, and we are looking for someone with matching ambition to drive that expansion. • You'll take end-to-end ownership of our web and mobile apps — from talking to customers and framing the problem, through the requirements and the design, to what the numbers say in production, • You’ll drive the product roadmap — Decide what we build next (and what we don't), working in close collaboration with sales, operations, and the leadership team, • You’ll work in a tight feedback loop with engineering — Specify the what and the why, leverage a world-class engineering team for the how, and stay close while it gets built, • You’ll spend real time with the people who use our product — Importers and exporters in Africa, from SMEs to multi-nationals, and our sales and operations teams on the ground who talk to them every day, • You’ll design flows for reliability, robustness and scale — You'll spend as much time on what happens when a transaction fails or gets stuck as on the happy path Requirements • 5+ years in product management. Experience with fintech products (payments, lending, banking) is a hard requirement. Plus points for cross-border payments and for building in emerging markets, • Payments fluency — Settlement, reconciliation, chargebacks, RFIs, treasury and liquidity. You treat KYC, AML and licensing as constraints that factor into the design from day one, not as blockers that show up late, • Writing that makes building unambiguous — Problem, customers, success criteria and constraints come before any solution. Two engineers (or coding agents) reading your spec independently would build the same thing, • Design judgment and the ability to act on it — You can say why one screen works better than another in terms of what the customer is looking to achieve. You’re able to produce the flows yourself using AI-driven tooling (e.g. Pen.dev, Claude Design) rather than relying on a designer, • Technical credibility — You can read an API schema or contract, follow an architecture discussion, and know when a requirement you've written is accidentally expensive or comes with hidden complexity. You have a sense for what’s hard vs easy to build., • Range and operating across layers of context — You can give the CEO the two lines that matter and the engineer the edge case that breaks the design, and go deeper when needed Benefits • Highly competitive salary and equity — top of market. We believe in hiring fewer but better people and paying them more., • Health, dental and vision insurance (for you and your dependents), • Work fully remotely from any Africa-friendly timezone (GMT-2h to GMT+3h). Regular travel to Africa to meet with customers, sales and operations on the ground will be required., • New MacBook Pro and up to $2,000 for home office equipment (headphones, chair, standing desk, etc.), • Parental leave / family-friendly culture, • Generous paid time off

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables and governs best-in-class revenue processes across marketing, sales and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Key responsibilities : Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation: Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Change management: Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack: Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Process discipline and cadence: Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. Performance, KPIs and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. Pricing: Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Reporting and board-level storytelling: Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Requirements What we're looking for : • Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end., • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption., • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences., • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy., • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers., • A good working knowledge of sales compensation design and practices., • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip., • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team., • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting., • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Tools, Technology and Methodologies • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions., • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent)., • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed. Benefits Why we think you’ll enjoy it here: • Competitive base salary per year DOE, • Fully remote working, • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service, • Full Christmas shutdown, • 35 hour working week, • Flexible working hours, • Life assurance, • Company Share Scheme, • Private Family Healthcare, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

“Because ‘have you tried turning it off and on again?’ doesn’t work on cars.” Vehicle Technician – Independent Specialist Garage Monday–Friday | 8:15am–5:30pm | 42.5 hours per week Let’s be honest. You didn’t become a Vehicle Technician because you enjoy sitting behind a desk, drinking lukewarm coffee and attending meetings about meetings. You became a technician because you like fixing things. And if you enjoy a bit of diagnostics, a bit of mechanical work, a bit of engine work and the occasional battle with a bolt that clearly hasn’t been touched since 2009, this could be right up your street. We’re recruiting on behalf of an independent specialist garage looking for an experienced Vehicle Technician to join their team of four. You’ll have your own ramp, your own workspace and a genuinely varied workload. No production line. No being stuck doing the same service job 14 times a day. Just good, varied workshop work and the occasional opportunity to ask yourself, “Who designed this?” The garage works on everything from current models through to vehicles around 15 years old, so there’s plenty to keep things interesting. You’ll be getting involved with: • Diagnostics and fault finding, • Servicing and routine maintenance, • Engine work, • General workshop repairs, • Investigating noises that apparently “weren’t there yesterday”, • Fixing things that someone else has already tried to fix, • Working out what the manufacturer was thinking when they designed that particular component In short, it’s a proper mixed-bag technician role. You’ll have your own ramp and dedicated work area, so you can get on with the job without someone constantly asking if you’ve “had a look at that one yet?” We’re looking for an experienced Vehicle Technician who knows their way around a workshop and doesn’t need Google to tell them which end of a ratchet to hold. You’ll need good diagnostic and mechanical skills, the ability to work independently and pride in doing a job properly. Mercedes experience would be preferred, but it’s not essential. More important is that you’re a competent all-round technician who can look at a fault, diagnose the problem and fix it without replacing half the car “just in case”. If you can hear a funny noise from 20 feet away and immediately say, “That’ll be the _,” even better. • Unpaid leave can be accommodated where required, • Your own ramp and dedicated work area, • A genuinely varied workload, • Vehicles ranging from current models through to around 15 years old, • Own work permitted after successful completion of probation, • A small, experienced workshop team, • Plenty of autonomy without the usual dealership circus This isn’t a huge dealership where you’re just another pair of hands and your day is dictated by a job card printer that seems to have a personal grudge against you. It’s a small independent specialist garage where you’ll know the people you work with, have your own space and get to work on a proper variety of vehicles. You’ll get the good jobs, the awkward jobs, the interesting jobs and, inevitably, the jobs where you stare at the car for five minutes wondering who thought that was a sensible place to put a bolt. If that sounds like your kind of workshop, we should probably have a chat. And if you’ve ever said, “it’ll only take 10 minutes” and then still been working on it two hours later… you’ll fit right in. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place. #J-18808-Ljbffr

RBH Hospitality Management seeks a Guest Service Assistant to lead the front desk team and deliver a warm, efficient guest experience.You will handle check-ins, inquiries, and coordination with housekeeping to ensure smooth operations.We value a proactive, energetic attitude and excellent communicat

Senior IT Systems Administrator (Linux & HPC) KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future. We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver. KBR is looking for a Senior IT Systems Administrator (Linux & HPC). The Senior IT Systems Administrator (Linux & HPC) is responsible for the administration, maintenance, security and operational reliability of Linux-based enterprise and high-performance computing platforms. The role will provide hands-on technical ownership across Linux operating systems, HPC compute, workload scheduling and associated storage and network services. A major focus will be the operation of cloud and co-located HPC platforms. The position requires strong Linux engineering experience, practical knowledge of HPC environments, including NVIDIA Base Command Manager, Azure CycleCloud and SLURM. The ability to diagnose complex cross-platform issues, and the confidence to work independently while acting as a senior technical resource for colleagues is also essential. This role does not include formal supervisory or people-management accountability • Administer, configure, patch, harden and upgrade enterprise Linux server platforms, with particular emphasis on Red Hat Enterprise Linux or comparable distributions., • Manage core Linux services including identity and access integration, SSH, DNS client configuration, time synchronisation, software repositories, filesystems, logging and scheduled services., • Automate repeatable administration using shell scripting and configuration-management or orchestration tooling., • Monitor Linux performance, availability, capacity and security, and resolve complex operating-system and application integration issues., • Maintain build standards, technical documentation, operational procedures and recovery runbooks., • Operate and support HPC clusters spanning management, login, compute and storage components., • Administer SLURM, including queues and partitions, scheduling policies, job submission, accounting, fair-share, reservations and troubleshooting failed or poorly performing workloads., • Support NVIDIA Base Command Manager and Azure CycleCloud for cluster provisioning, node lifecycle management, monitoring and integration with SLURM., • Work with engineering and scientific users to diagnose job, compiler, library, MPI, resource-allocation and performance issues., • Plan and execute maintenance activities while protecting service availability and active workloads., • Administer physical and virtual server infrastructure and support hardware lifecycle, firmware and operating-system maintenance., • Support Cisco compute infrastructure and its integration with Linux and HPC management services., • Operate and support NetApp file and data services used by Linux and HPC platforms, including provisioning, permissions, capacity, performance and availability., • Apply a working understanding of high-speed networking, IP addressing, routing, DNS, NFS, network dependencies and storage connectivity to end-to-end troubleshooting., • Collaborate with network, security, application and storage specialists, vendors and service providers to resolve cross-domain incidents., • Apply secure configuration, least privilege, vulnerability remediation and audit controls to Linux and HPC systems., • Ensure backup, restore and disaster-recovery requirements are defined, implemented and regularly tested for supported platforms., • Monitor service health and capacity, respond to incidents, identify root cause and contribute to problem management., • Plan and deliver changes through established change-management processes, including risk assessment, testing, implementation and back-out planning., • Participate in an appropriate operational support or on-call arrangement where required., • Provide technical guidance, peer review and knowledge transfer to infrastructure colleagues and service-desk teams., • Substantial hands-on experience administering Linux in a complex enterprise or research-computing environment., • Practical experience supporting HPC clusters and diagnosing issues across compute, scheduler, storage and network layers., • Strong operational knowledge of SLURM administration and workload troubleshooting., • Competence in Bash or another relevant scripting language, with a track record of automating administrative tasks., • Experience with Linux performance analysis, capacity management, patching, security hardening and vulnerability remediation., • Experience operating shared file services and troubleshooting NFS, permissions, throughput, latency and capacity issues., • Working knowledge of enterprise networking fundamentals and distributed-system dependencies., • Experience delivering controlled technical change and maintaining accurate documentation in a structured IT service-management environment., • Experience with NVIDIA Base Command Manager, Bright Cluster Manager or a comparable HPC cluster-management platform., • Experience with Cisco compute platforms and associated server-management tooling., • Experience administering NetApp storage in Linux or HPC environments., • Knowledge of InfiniBand or other high-speed, low-latency fabrics., • Experience with MPI workloads, environment modules, compilers, engineering or scientific applications, and common HPC software stacks., • Experience with Ansible, Git and infrastructure-as-code practices., • Experience with virtualisation, containers or cloud-hosted Linux workloads., • Knowledge of backup, recovery, monitoring and observability platforms used in enterprise infrastructure., • Able to work independently with minimal supervision and take technical ownership through to resolution., • Demonstrated ability to analyse complex problems, prioritise operational risk and exercise sound technical judgement., • Clear written and verbal communication, including the ability to explain technical issues to specialists and non-specialists., • Strong operational discipline, attention to detail and commitment to secure, reliable and supportable services., • Collaborative approach and willingness to coach colleagues and share knowledge., • Bachelor’s degree in computing, engineering or a related field with relevant experience, or an equivalent combination of professional training and substantial practical experience., • Relevant Linux, HPC, Cisco, NVIDIA or NetApp certifications are advantageous but not essential. When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we’re defining tomorrow’s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability. At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. #LI-EF1 #LI-HYBRID #J-18808-Ljbffr

RBH Hospitality Management Ltd seeks a Guest Service Assistant to lead the front desk with warmth and efficiency. You will welcome guests, handle check-ins/check-outs, and coordinate with housekeeping to ensure room availability and guest satisfaction. Join a people-first culture with flexible working and benefits. The role requires strong communication, attention to detail, and a proactive, team-driven mindset in a fast-paced hotel environment. #J-18808-Ljbffr

Job Title: Sales Manager Reporting to: Group Sales Director Department: Professional and Managed Solutions (New Business) Location: Penta Consulting Ltd, Oaks House, 16-22 West Street, Epsom, Surrey, KT18 7RG Please note: this position is on-site Monday to Friday At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you’re looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. The Sales Manager will play a key role in leading and scaling our new business sales team with clear accountability for billing performance, revenue growth, team capability, and client development. This role blends leadership with hands‑on sales execution to ensure high‑performance standards, coaching excellence, and consistent, predictable billing. This role champions best practice enables sales excellence across the team, and guides customers from first engagement through to established Key Account status. • Lead, mentor, and develop a high-performing team of sales consultants., • Deliver structured coaching to improve prospecting, pipeline management, negotiation, and closing skills., • Create a culture of accountability, positivity, and continuous improvement with clear performance rhythms (1:1s, call coaching, desk-side support, tailored development sessions)., • Ensure new starters are effectively onboarded, motivated and up to speed quickly., • Drive consultants to achieve and exceed monthly, quarterly, and annual billing targets., • Monitor performance metrics, maintain accurate revenue forecasts, and ensure healthy pipeline coverage., • Embed strong CRM discipline and pipeline hygiene to improve predictability of results., • Support team members on key calls, pitches, proposals, and negotiations to raise conversion rates., • Proactively lead from the front by generating and closing new business opportunities., • Identify and prioritise high-value growth sectors and emerging markets aligned to strategy., • Build new customer relationships via outbound activity, networking, referrals, and targeted campaigns., • Partner with Marketing to maximise inbound opportunities and improve lead quality., • Ensure new clients receive excellent service and are nurtured into high-value, strategic accounts., • Oversee account development strategies with clear growth plans for each new client., • Collaborate with Delivery, Care, and Operations teams to ensure flawless fulfilment and customer satisfaction., • Use data, insights, and relationship mapping to expand wallet share; identify cross-sell and upsell opportunities globally., • Ensure compliance with internal processes, billing standards, and contract accuracy., • Work with Company Operations teams to ensure clients are set up cleanly and can scale efficiently., • Maintain alignment with the wider Sales and Leadership teams to ensure consistency of expectations and approach., • Proven experience in staffing/recruitment sales with a consistent personal billing track record., • Strong leadership skills with demonstrable coaching and mentoring success., • Ability to build, develop, and scale sales teams., • Expert understanding of the full recruitment lifecycle and customer sales process., • Skilled in outbound prospecting, consultative selling, and closing., • Strong commercial acumen and a data-driven mindset., • Excellent communication, influencing, and relationship-building capabilities., • Proficient with Microsoft Office Suite and comfortable using CRM / sales enablement tools., • Experience in telecoms, digital transformation, or technical staffing markets., • Experience taking small or new accounts through to Key Account status., • Previous leadership of new business pods or sales start-up teams., • Educated to degree level or equivalent professional qualification., • Christmas & Birthday Leave, • Workplace Pension, • Bike to Work, • Travel Season Ticket Loan, • Company Social Events, • Company Incentive Trips, • Health & Wellbeing Cash Plan Scheme, • Employee Assistance Programme, • Enhanced Family Planning Policies, • FT1000 - Financial Times & Statista's list of fastest growing businesses in Europe 2026, • Sunday Times Best Companies to work for 2026 & 2025, • King's Award for Enterprise (International Trade) 2025, • London Business Awards (International Business of the Year) 2025, • London Business Awards (Overall Winner) 2025, • TIARA Awards (Growth Company of the Year) 2025, • TIARA Awards (UK Specialist of the Year (Over £20m)) 2025, • Recognised in the Sunday Times (Apply online only), • Shortlisted for the Growing Business Awards (2 categories) 2026, • Shortlisted for the TIARA Awards (3 categories) 2026, • Shortlisted for the Private Business Awards (Scale Up of the Year) 2026, • Shortlisted for the National SME Awards (2 categories) 2026 #J-18808-Ljbffr

Tandridge District Council is seeking an IT Service Desk Administrator to join its IT Team. This role is ideal for someone starting or developing their career in IT support and customer service in a council environment.

This role will be critical to the day-to-day management of the IT Service Desk: reviewing tickets, liaising with staff to ensure reported issues can be dealt with as quickly as possible, liasing with technical staff to support them with ticket resolution and undertaking the day-to-day administration

"Because 'have you tried turning it off and on again?' doesn't work on cars.” Vehicle Technician - Independent Specialist Garage £45,000-£50,000 + up to £5,000 bonus Monday-Friday | 8:15am-5:30pm | 42.5 hours per week Let’s be honest. You didn't become a Vehicle Technician because you enjoy sitting behind a desk, drinking lukewarm coffee and attending meetings about meetings. You became a technician because you like fixing things. And if you enjoy a bit of diagnostics, a bit of mechanical work, a bit of engine work and the occasional battle with a bolt that clearly hasn't been touched since 2009, this could be right up your street. We're recruiting on behalf of an independent specialist garage looking for an experienced Vehicle Technician to join their team of four. You'll have your own ramp, your own workspace and a genuinely varied workload. No production line. No being stuck doing the same service job 14 times a day. Just good, varied workshop work and the occasional opportunity to ask yourself, “Who designed this?” The garage works on everything from current models through to vehicles around 15 years old, so there's plenty to keep things interesting. You’ll be getting involved with: • Diagnostics and fault finding, • Servicing and routine maintenance, • Mechanical repairs, • Engine work, • General workshop repairs, • Investigating noises that apparently “weren't there yesterday”, • Fixing things that someone else has already tried to fix, • Working out what the manufacturer was thinking when they designed that particular component In short, it's a proper mixed-bag technician role. You'll have your own ramp and dedicated work area, so you can get on with the job without someone constantly asking if you've “had a look at that one yet?” We're looking for an experienced Vehicle Technician who knows their way around a workshop and doesn't need Google to tell them which end of a ratchet to hold. You'll need good diagnostic and mechanical skills, the ability to work independently and pride in doing a job properly. Mercedes experience would be preferred, but it's not essential. More important is that you're a competent all-round technician who can look at a fault, diagnose the problem and fix it without replacing half the car “just in case”. If you can hear a funny noise from 20 feet away and immediately say, “That'll be the _,” even better. • £45,000-£50,000 salary, depending on experience, • Up to £5,000 bonus, • Monday-Friday, 8:15am-5:30pm, • 42.5 hours per week, • 4 weeks' holiday + long-service leave, • Unpaid leave can be accommodated where required, • Free on-site parking, • Your own ramp and dedicated work area, • A genuinely varied workload, • Vehicles ranging from current models through to around 15 years old, • Own work permitted after successful completion of probation, • A small, experienced workshop team, • An independent specialist environment, • Plenty of autonomy without the usual dealership circus This isn't a huge dealership where you're just another pair of hands and your day is dictated by a job card printer that seems to have a personal grudge against you. It's a small independent specialist garage where you'll know the people you work with, have your own space and get to work on a proper variety of vehicles. You'll get the good jobs, the awkward jobs, the interesting jobs and, inevitably, the jobs where you stare at the car for five minutes wondering who thought that was a sensible place to put a bolt. If that sounds like your kind of workshop, we should probably have a chat. And if you've ever said, “it'll only take 10 minutes” and then still been working on it two hours later… you'll fit right in. Looking for a new role but want to keep things private? With Silent Search your details remain anonymous until interview stage. We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. #J-18808-Ljbffr

Department: Professional and Managed Solutions (New Business) Please note: this position is on-site Monday to Friday At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top‑tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high‑quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award‑winning, forward‑thinking, and solution‑focused team, Penta Consulting is the place to grow your career. The Sales Manager will play a key role in leading and scaling our new business sales team with clear accountability for billing performance, revenue growth, team capability, and client development. This role blends leadership with hands‑on sales execution to ensure high‑performance standards, coaching excellence, and consistent, predictable billing. This role champions best practice enables sales excellence across the team, and guides customers from first engagement through to established Key Account status. • Lead, mentor, and develop a high‑performing team of sales consultants., • Deliver structured coaching to improve prospecting, pipeline management, negotiation, and closing skills., • Create a culture of accountability, positivity, and continuous improvement with clear performance rhythms (1:1s, call coaching, desk‑side support, tailored development sessions)., • Ensure new starters are effectively onboarded, motivated and up to speed quickly., • Drive consultants to achieve and exceed monthly, quarterly, and annual billing targets., • Monitor performance metrics, maintain accurate revenue forecasts, and ensure healthy pipeline coverage., • Embed strong CRM discipline and pipeline hygiene to improve predictability of results., • Support team members on key calls, pitches, proposals, and negotiations to raise conversion rates., • Proactively lead from the front by generating and closing new business opportunities., • Identify and prioritise high‑value growth sectors and emerging markets aligned to strategy., • Build new customer relationships via outbound activity, networking, referrals, and targeted campaigns., • Partner with Marketing to maximise inbound opportunities and improve lead quality., • Ensure new clients receive excellent service and are nurtured into high‑value, strategic accounts., • Oversee account development strategies with clear growth plans for each new client., • Collaborate with Delivery, Care, and Operations teams to ensure flawless fulfilment and customer satisfaction., • Use data, insights, and relationship mapping to expand wallet share; identify cross‑sell and upsell opportunities globally., • Ensure compliance with internal processes, billing standards, and contract accuracy., • Work with Company Operations teams to ensure clients are set up cleanly and can scale efficiently., • Maintain alignment with the wider Sales and Leadership teams to ensure consistency of expectations and approach., • Proven experience in staffing/recruitment sales with a consistent personal billing track record., • Strong leadership skills with demonstrable coaching and mentoring success., • Ability to build, develop, and scale sales teams., • Expert understanding of the full recruitment lifecycle and customer sales process., • Skilled in outbound prospecting, consultative selling, and closing., • Strong commercial acumen and a data‑driven mindset., • Excellent communication, influencing, and relationship‑building capabilities., • Proficient with Microsoft Office Suite and comfortable using CRM / sales enablement tools., • Experience in telecoms, digital transformation, or technical staffing markets., • Experience taking small or new accounts through to Key Account status., • Previous leadership of new business pods or sales start‑up teams., • Educated to degree level or equivalent professional qualification., • A motivated, capable sales team consistently exceeding billing targets., • Significant expansion of new business footprint across priority sectors., • New clients smoothly transitioned into scalable, recurring‑revenue key accounts., • Improved sales capability, consistency, and compliance across the team., • Strong internal collaboration and seamless client delivery with Delivery, Care, and Operations., • Christmas & Birthday Leave, • Bike to Work, • Travel Season Ticket Loan, • Company Social Events, • Company Incentive Trips, • Employee Assistance Programme, • Enhanced Family Planning Policies, • FT1000 - Financial Times & Statista's list of fastest growing businesses in Europe 2026, • Sunday Times Best Companies to work for 2026 & 2025, • King's Award for Enterprise (International Trade) 2025, • London Business Awards (International Business of the Year) 2025, • London Business Awards (Overall Winner) 2025, • TIARA Awards (Growth Company of the Year) 2025, • TIARA Awards (UK Specialist of the Year (Over £20m)) 2025, • Recognised in the Sunday Times 100 2025, • Shortlisted for the Growing Business Awards (2 categories) 2026, • Shortlisted for the TIARA Awards (3 categories) 2026, • Shortlisted for the Private Business Awards (Scale Up of the Year) 2026, • Shortlisted for the National SME Awards (2 categories) 2026 #J-18808-Ljbffr

Lloyd Recruitment Services in Epsom is a truly independent recruitment consultancy with over 30 years' experience supporting clients and candidates. We specialise in permanent, contract and temporary recruitment, placing professionals from trainee to Director level across SMEs and Blue-Chip organisations throughout the South East and UK-wide. Our established team of highly experienced consultants is dedicated to delivering a bespoke, high-quality recruitment service, built on long-term relationships and trust. What You'll Be Doing We believe our consultants should spend their time doing what they do best - recruiting. That's why all compliance, advertising, CV formatting and administrative tasks are handled by our dedicated support team. You will also work closely with an in-branch resourcer who ensures a strong flow of suitable candidates for your live roles. This structure allows you to focus on building relationships, filling roles and maximising your earning potential. Our consultants are not restricted to specific sectors, industries or geographical areas. You'll manage a mix of temporary, permanent and contract roles, giving you complete flexibility to grow and manage your desk in a way that works for you. Key Responsibilities Build strong, trusted relationships with new and existing clients, both over the phone and face-to-face Source, screen and interview candidates Manage the full recruitment lifecycle from initial vacancy to successful placement Develop and maintain a high-quality candidate pipeline using job boards, Linked In and networking opportunities Deliver excellent service to both clients and candidates Achieve agreed monthly and annual revenue targets The Ideal Profile From 12 months up to senior level experience working in 360 consultant roles (agency setting) Strong communication and relationship-building skills A competitive, target-driven mindset Resilience and determination to succeed Confidence, energy and professionalism Self-starter, with the ability to manage a busy desk Car/Driving license (desirable) Our Culture While we work towards clear goals, we don't micromanage or set unrealistic KPIs. We foster a progressive, supportive environment that allows consultants to grow their desks in their own way, with the backing of an experienced and collaborative team. What's On Offer Warm desk with active clients from day one Fair and achievable monthly targets Uncapped unrivalled monthly commission with excellent earning potential Clawback scheme if a target is missed (we don't like anyone missing out!) Supportive and positive working environment Increased annual leave in line with length of service Birthday off Additional days off throughout the year, plus Summer and Christmas company events Annual work anniversary thank-you gifts Applicants must be based in a commutable distance from Epsom as this is an office based role. Refer a friend and earn up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. IND1 TPBN1_UKTJ

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and ensure smooth front desk operations at our Epsom property. You will manage check-ins/outs, respond to guest inquiries, and collaborate with housekeeping and maintenance to meet guest needs. Join RBH and cont

Senior IT Systems Administrator (Linux & HPC)KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.KBR is looking for a Senior IT Systems Administrator (Linux & HPC).The Opportunity:The Senior IT Systems Administrator (Linux & HPC) is responsible for the administration, maintenance, security and operational reliability of Linux-based enterprise and high-performance computing platforms. The role will provide hands-on technical ownership across Linux operating systems, HPC compute, workload scheduling and associated storage and network services.A major focus will be the operation of cloud and co-located HPC platforms. The position requires strong Linux engineering experience, practical knowledge of HPC environments, including NVIDIA Base Command Manager, Azure CycleCloud and SLURM. The ability to diagnose complex cross-platform issues, and the confidence to work independently while acting as a senior technical resource for colleagues is also essential. This role does not include formal supervisory or people-management accountabilityKey ResponsibilitiesLinux Systems Administration Administer, configure, patch, harden and upgrade enterprise Linux server platforms, with particular emphasis on Red Hat Enterprise Linux or comparable distributions. Manage core Linux services including identity and access integration, SSH, DNS client configuration, time synchronisation, software repositories, filesystems, logging and scheduled services. Automate repeatable administration using shell scripting and configuration-management or orchestration tooling. Monitor Linux performance, availability, capacity and security, and resolve complex operating-system and application integration issues.* Maintain build standards, technical documentation, operational procedures and recovery runbooks.HPC Platform & Workload Scheduling Operate and support HPC clusters spanning management, login, compute and storage components. Administer SLURM, including queues and partitions, scheduling policies, job submission, accounting, fair-share, reservations and troubleshooting failed or poorly performing workloads. Support NVIDIA Base Command Manager and Azure CycleCloud for cluster provisioning, node lifecycle management, monitoring and integration with SLURM. Work with engineering and scientific users to diagnose job, compiler, library, MPI, resource-allocation and performance issues.* Plan and execute maintenance activities while protecting service availability and active workloads.Compute, Storage & Infrastructure Integration Administer physical and virtual server infrastructure and support hardware lifecycle, firmware and operating-system maintenance. Support Cisco compute infrastructure and its integration with Linux and HPC management services. Operate and support NetApp file and data services used by Linux and HPC platforms, including provisioning, permissions, capacity, performance and availability. Apply a working understanding of high-speed networking, IP addressing, routing, DNS, NFS, network dependencies and storage connectivity to end-to-end troubleshooting.* Collaborate with network, security, application and storage specialists, vendors and service providers to resolve cross-domain incidents.Security, Resilience & Operational Support Apply secure configuration, least privilege, vulnerability remediation and audit controls to Linux and HPC systems. Ensure backup, restore and disaster-recovery requirements are defined, implemented and regularly tested for supported platforms. Monitor service health and capacity, respond to incidents, identify root cause and contribute to problem management. Plan and deliver changes through established change-management processes, including risk assessment, testing, implementation and back-out planning. Participate in an appropriate operational support or on-call arrangement where required. Provide technical guidance, peer review and knowledge transfer to infrastructure colleagues and service-desk teams.Qualifications, Skills and ExperienceEssential Technical Skills & Experience Substantial hands-on experience administering Linux in a complex enterprise or research-computing environment. Practical experience supporting HPC clusters and diagnosing issues across compute, scheduler, storage and network layers. Strong operational knowledge of SLURM administration and workload troubleshooting. Competence in Bash or another relevant scripting language, with a track record of automating administrative tasks. Experience with Linux performance analysis, capacity management, patching, security hardening and vulnerability remediation. Experience operating shared file services and troubleshooting NFS, permissions, throughput, latency and capacity issues. Working knowledge of enterprise networking fundamentals and distributed-system dependencies. Experience delivering controlled technical change and maintaining accurate documentation in a structured IT service-management environment.Desirable Technical Skills & Experience Experience with NVIDIA Base Command Manager, Bright Cluster Manager or a comparable HPC cluster-management platform. Experience with Cisco compute platforms and associated server-management tooling. Experience administering NetApp storage in Linux or HPC environments. Knowledge of InfiniBand or other high-speed, low-latency fabrics. Experience with MPI workloads, environment modules, compilers, engineering or scientific applications, and common HPC software stacks. Experience with Ansible, Git and infrastructure-as-code practices. Experience with virtualisation, containers or cloud-hosted Linux workloads. Knowledge of backup, recovery, monitoring and observability platforms used in enterprise infrastructure.Professional Capability Able to work independently with minimal supervision and take technical ownership through to resolution. Demonstrated ability to analyse complex problems, prioritise operational risk and exercise sound technical judgement. Clear written and verbal communication, including the ability to explain technical issues to specialists and non-specialists. Strong operational discipline, attention to detail and commitment to secure, reliable and supportable services.* Collaborative approach and willingness to coach colleagues and share knowledge.Education & Qualifications Bachelor's degree in computing, engineering or a related field with relevant experience, or an equivalent combination of professional training and substantial practical experience. Relevant Linux, HPC, Cisco, NVIDIA or NetApp certifications are advantageous but not essential.KBR Company InformationWhen you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we’re defining tomorrow’s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services.As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. #J-18808-Ljbffr

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