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Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible for the following: • Field inbound calls, self-service action of tickets, log, prioritise, resolve, track and respond to incidents and requests in a timely manner., • You will be the first point of contact for IT users across the Arriva group, operating on a shift model with 8 hour shifts (including breaks). You will be part of a shift team on a rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun., • You will champion great customer service in accordance with the Arriva values in a very fast paced environment., • You will offer technical answers and remote help to a varied range of queries searching knowledge bases and always assisting the customer with your contact., • You will manage a range of issues that need resolving and will resolve them using your technical know-how or you will escalate to the wider IT teams., • You will manage inbound requests and incidents acting as the routine contact point, receiving and handling requests for support by responding to a broad range of service requests for support by providing information to fulfil requests or enable resolution., • You will manage, categorise, and prioritise all tickets from the monitoring systems., • You will provide troubleshooting and assist resolution of problems associated software and hardware for both local and remote users., • You will provide first line troubleshooting and diagnosis to promptly allocate unresolved issues as appropriate., • You will assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues., • You will contribute to the creation of support documentation., • You will input to the knowledge management system., • You will perform simple security administration tasks and maintain relevant records and documentation., • You will manage ITSM tool content and ensure it is up to date. The below knowledge, skills and experience are essential for this role: • Demonstrable experience working in a ITIL aligned Service Desk. ITIL qualification would be an advantage., • Willingness to learn and embrace change., • Demonstrate teamwork at the highest level, a highly collaborative approach to day to day activities., • 2 years’ experience with the following technologies:, • Windows 7/10/11, • Windows 2008, 2012, 2019 Server, • MS Exchange, • Active Directory, • Office 365, • MS Azure/Entra, • MS Intune, • Mobile Device Management tools, • Remote control tool sets, • Managing PC setup and deployment, • Microsoft Defender antivirus protection, • An ITIL qualification (foundation or above) The closing date for applications is Thursday 18th September 2025 . Arriva Group reserves the right to close this vacancy early.

UK Shift Trading Manager - Permanent Location: Oxford, England Hybrid Working Model Competitive Salary & Bonus on offer Paritas is working with a rapidly growing Technology client focused on the trading and algorithmic optimisation of energy storage and renewable assets globally. The UK Shift Trading Manager will join the UK Trading Team where you will play a critical role in driving the success of our battery storage trading operations across wholesale markets, BM, and ancillary service markets. You will manage the Shift Trading Team, who are responsible for the 24/7 trading and optimisation of the existing asset portfolio based on-site. Your responsibilities will include: Trading & Optimisation • Lead live power trading and optimisation in UK short-term markets., • Develop and implement intraday and day-ahead trading strategies, enhancing models, workflows, and desk tools., • Collaborate with data science, market analysis, and trading teams to refine optimisation approaches., • Monitor market trends, assess risks/opportunities, and manage exposure within limits., • Manage, mentor, and develop a team of intraday traders, fostering a high-performance culture., • Oversee trading protocols, rota management, and relationships with exchanges., • Ensure effective collaboration across analysis, tech, and product teams., • Provide expert insight into GB short-term electricity markets, including wholesale, balancing, and ancillary services. Required skills and experience: ● Proven experience in UK short-term power trading (day ahead and intraday), ideally with exposure to battery or renewable asset optimisation ● Demonstrated team leadership skills, with the ability to manage and coach a team in high-pressure environments ● A good understanding of trading compliance and credit risk management ● Highly analytical with excellent decision-making skills under time-sensitive conditions ● A track record of delivering successful trading strategies and consistent performance ● Curiosity and an entrepreneurial approach to strategy development ‘Nice to have’ skills and experience: ● Experience with BESS assets, including operational characteristics and revenue opportunities ● Working knowledge of Excel VBA or python coding skills are desirable ● Familiarity with automated trading workflows, automated trading strategies and/or algorithmic execution systems

The manager leads and develops the service desk team, providing technical guidance, training, and support to ensure team members can effectively resolve tickets and deliver outstanding customer service to Immunocore. Supervise the service desk making sure it delivers exceptional customer experiences

We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our Milton Park office hub in Abingdon-on-Thames, Oxfordshire. As a Service Desk Analyst you will:. Provide onsite deskside and meeting room support as needed.

Provide first-line technical support to clients via phone, email, and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction. We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. Demon

Months Fixed Term Contract, Full Time About the roleHere at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst – someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. Logging all inciden

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Logging and managing tickets through ServiceNow and ensuring accurate documentation.

We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible for the following:Field inbound calls, self-service action of tickets, log, prioritise, resolve, track

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Job DescriptionService Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offer

Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. Lead daily operations of

What You’ll be Doing:Highly professional customer service interactions Create and maintain knowledge managementClose the loop with escalations and complaintsComplete up to 2nd line diagnostics including but not exclusive to router diagnosticsProvide SME function for customers and customer solution

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

The successful candidate will join a large team, working on a Help Desk offing IT Support.

Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard

Job DescriptionTeam Lead, Service Desk (Europe) Hybrid - Ashford or LondonSysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership

IT Service Desk Analyst - Surrey (Hybrid, Permanent). We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. Service Desk or IT support experience in a busy environment.

Employer-funded private medical insurance after 12 months of service. Up to 7% matched pension contributions after three months of service.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Proven experience in a similar service desk or data processing role. Familiarity with service desk software and ticketing systems is an advantage.

Welcome payment is only applicable to new couriers providing service in the Delivery Unit location advertised.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Support recruitment, onboarding, and staff planning for the Service Desk function. Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adh

Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in follow

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. Experience working in 1st Line or Service Desk support. You will be providing technical support for all of the services in the business as well as assisting in day to day operations.

Morgan Hunt are looking to recruit an HGV Driver for one of our clients based in Skye.Your role will involve working alongside other colleagues and being a team player.Your role will involve driving class 2 vehicles and carrying out other tasks as and when required.Accomodation and bills paid are al

Previous experience in a similar role providing IT service desk support. Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Provi

Reporting to the Catering Supervisor you will assist in the provision of a quality catering service within this location and associated locations, as required. Flexibility regarding start & finish times, to suit the needs on the service, would be desirable.

As our Senior Service Desk Support Technician, you will also deputise for the Service Desk Manager and support with mentoring existing Service Desk Technicians. Experience using tools such as Google Apps and ITSM Software such as Freshservice or ServiceNow. Alfred H Knight has an exciting opportunit

Recycling & Waste Services are looking to recruit 1 x Permanent employee to cover the collection off bulky waste and deliver wheeled bins within the waste services department.

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Address advanced and complex incidents escalated by Service D

Flexibility is required regarding availability for driving duties on split shifts, evenings and Saturdays as required for the benefit of the service.

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. Experience of service desk functions including SLA management,. The role reports directly to the Service Desk Manager and will b

Full-Time | 37 hours per week | 52 weeks per yearSalary: £23,557 – £23,885 per annumEaston Tennis Centre is seeking a proactive and motivated Receptionist with a passion for delivering exceptional customer service. Carry out cashier duties and manage front desk enquiries. We require all staff to

Join a growing technology services provider as a Service Desk Engineer (Nights) and be part of a team that ensures seamless IT support for clients across industries. The role involves handling service requests, troubleshooting technical issues, monitoring systems, and maintaining strong service deli

Do you have good customer service skills?.

Provide onsite support as directed by the Service Desk Manager or Seniors. Our ideal Service Desk Analyst has the following qualifications:. Previous experience in a similar IT support or service desk role.

Do you have good customer service skills?.

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Partnership-focused wit

Do you have good customer service skills?.

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

Do you have good customer service skills?.

This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge. If you have experience in a Service Desk team and are looking for your next career move, then apply today!. Experience with Microsoft Remote Desktop Services (RDS).

Do you have good customer service skills?.

Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Partnership-focused wit

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children and families to ensure the welfare of children and young people is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Childr

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users.

Company Description Title: Food and Beverage Team LeaderLocation: Malvern College and The Downs MalvernBenefits: 28 days holiday including bank holidays3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveBespoke training and development opportunitiesPension and life insurance

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.