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Data Centre Shift Manager - Slough, UK Job ID 169149 Posted 20-Jan-2025 Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Slough - England - United Kingdom of Great Britain and Northern Ireland Job Title: Data Centre Shift Manager Business Sector: Data Centre Solutions Reporting to: Engineering Operations Manager Location: Slough, UK COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Purpose of The Job • To provide operational management of the shift teams delivering planned and reactive maintenance at specific locations., • To effectively and efficiently use the shift team resource to deliver the contractually required levels of service delivery., • To act as the operational focal point and duty manager when on shift and to act as CBRE’s primary representative in the event of any incidents and or accidents which occur during a shift rotation., • Primary focal when on shift for liaison and client communications, in particular Client Services works in Client Space., • Mitigate risk to the assets/ systems identified within the MSA and ensure all environmental conditions are maintained always with regard to critical building systems., • To ensure the Planned Preventative Maintenance (PPM) plans in place and the services required are delivered to that plan during each shift., • Ensure all reactive and breakdown works to all M&E Systems, Building Fabric and infrastructure within the confines of the building compound are completed promptly during each shift., • To effectively supervise the shift to shift DC building operations., • To take responsibility for buildings and assets as designated by the Engineering Operations Manager and to hold responsibility for the data for these building assets so that the data my support the completion of any audit or evaluation complete either by Client or any other body including CBRE. Key Responsibilities • Provide leadership, and that the contractual commitments are met and exceeded., • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors’ activities., • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met., • Promoting and maintaining the core Values of CBRE Managed Services., • To follow EOPs and escalate accordingly when incident occur., • To own the Planned Preventative Maintenance Plan and ensure it is carried out in line with task schedules and industry best practices., • Supervision of works performed by either CBRE staff or sub-contractors in accordance with CBRE, Procedures and Policies including holiday/absence cover., • Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Systems, Building Fabric and infrastructure., • Complete regular inspections of the Building Fabric, M&E Systems and infrastructure to ensure that the Clients assets are maintained in accordance with the manufacturers guidelines and industry best practice., • Compliance with and provide record keeping for CBRE ISO 9002 Quality Management System to support the Client with accreditation to ISO standards., • First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in accordance with the MSA., • Utilising the Client CMMS to monitor staff’s performance and ensure service delivery., • To champion and supervise the CBRE CermTM processes ensuring they are used to mitigate risk to the operation of critical plant and equipment, • Management & Supervision of the Team in accordance with CBRE, Procedures and Policies., • Be responsible for all HR functions and the training and development of team members., • Organise and if necessary, assist in reactive repairs to the sites M&E systems (BMS, Fire, Air Conditioning, Generators and LV Electrical Distribution and Switch Gear)., • Oversight of all switching operations during a specific shift rotation when on duty., • Overall ownership of Building Assets as deemed by the Engineering Operations Manager, to ensure demonstration of compliance when tested under a Top100 Audit or similar activity., • Advising the Engineering Operations Manager on labour levels and holiday/absence cover, • Utilising Help Desk (ASD) and PPM systems to monitor staff’s performance and ensure service delivery. Accountabilities • Reporting to the Engineering Operations Manager, • Accountable to the Account Manager, • Accountable day-to-day to the relevant client contacts. Essentials • HVAP appointment preferred, • Demonstrable experience in a similar role., • Incident management experience., • Supplier relationship experience., • Demonstrable Commercial acumen., • Previous experience in a Data Centre or Critical Engineering Environment. Desirables • Health & Safety qualification (IOSH; NEBOSH), • Industry recognised qualifications (C&G; HNC/HND; CDCTP; CDCMP), • ILM 5 or working towards, • Financial acumen EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Data Center Shift Engineer Job ID 225779 Posted 29-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Slough - England - United Kingdom of Great Britain and Northern Ireland COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. JOB SPECIFICATION JOB TITLE: Shift Engineer REPORTS TO: Shift Leader JOB PURPOSE: To deliver / maintain day to day PPM tasks, reactive and sub contractor maintenance. To be a member of a successful team who are committed to achieving the clients and company objectives. To support the shift supervisor been an integral member of the team. Undertake shift cover if needed to cover holiday and absence. KEY ACCOUNTABILITIES • To support the shift team provision of service., • Day to Day involvement with Building Management System., • Undertake and maintain day to day PPM records., • Undertake general housekeeping duties., • To instill best working practices., • Maintain compliance to all H & S policies in all areas., • To support colleagues, ensuring their motivation and commitment to the client, contract and company., • Take a proactive approach to resolve all day to day problems., • Monitor and review permits and working practices on all maintenance activities, • To review and fully understand all emergency procedures. DIMENSIONS • Interface with tenants and clients at all levels., • Integrate fully with all different CBRE departments to ensure seamless delivery of services., • Understand and demonstrate the CBRE values. PERSONAL EXPERIENCE/QUALIFICATIONS/SKILLS • Candidates will be time served and have as a minimum, an academic qualification in Electrical / Mechanical Engineering., • Applicants are expected to have several years prior experience some of which will have been in a similar role and have good customer skills., • It is essential staff are self-motivated and promote a “Can do” customer attitude at all times. Duties • Multi skilled engineer with a knowledge of HVAC, Building services (water, gas, heating, ventilation and waste), • Having flexible attitude with a “can do” approach and who is prepared to work outside their skill base to provide a customer base service, • Be prepared to undertake training as required by the post and the contract manager., • Having administration skills to maintain computer based and hardcopy systems for statutory inspection and test., • Be able to react and work on their own initiative on an on call system., • Be prepared to work on multiple sites as required., • Operate all systems within the building in a competent, effective and efficient manner, adhering to CWES guideline and bulletins., • Ensure that service providers work sheets are signed off, quality of works are inspected and any recommendations are escalated, • Responsible for critical equipment shown in Appendix A., • Responsible for escalation of all incidents (CFIR) as referred to in the CWES handbook insuring the approved escalation procedure is adhered to. Skills • Planning including prioritization of tasks from PPM’s and help desk requests., • Reacting to break downs and change in priorities., • Sourcing and vetting quotations., • Vetting safe system paperwork and issuing Permits and Authority to work as appropriate, • Work issuing, • Progress control and quality control., • Safe system and work control system closeout. Knowledge • Proven experience as a day engineer in building services within prestigious environment., • City and guild qualification and any relevant qualification in all aspects of building services and mechanical engineering., • Must have team working experience and excels at motivation of small teams under substantial pressure. Must have ability to think clearly in extreme circumstance. Personal Attributes • Able to work on their own initiative., • Good customer liaison skills along with a front of the house mentality., • Have a can do attitude and flexible approach EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We’re looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT Managed Service Provider. Previous use of ConnectWise (ideal) or ServiceNow. First Line Service Desk Analyst – Networking, Cloud + Data

Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. They are all about fostering a supportive environment, and they fully

We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible for the following:Field inbound calls, self-service action of tickets, log, prioritise, resolve, track

I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. IT Service Desk Analyst – Global Law Firm. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services envir

Months Fixed Term Contract, Full Time About the roleHere at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst – someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. Logging all inciden

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

The successful candidate will join a large team, working on a Help Desk offing IT Support.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Job DescriptionTeam Lead, Service Desk (Europe) Hybrid - Ashford or LondonSysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership

Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. Lead daily operations of

What You’ll be Doing:Highly professional customer service interactions Create and maintain knowledge managementClose the loop with escalations and complaintsComplete up to 2nd line diagnostics including but not exclusive to router diagnosticsProvide SME function for customers and customer solution

We’re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. IT Service Desk or similar support role. Experience in the financial services sector.

Job DescriptionService Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offer

Previous experience in a similar role providing IT service desk support. Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Provi

Employer-funded private medical insurance after 12 months of service. Up to 7% matched pension contributions after three months of service.

Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Working within the Support team, the Service Desk Engineer provides 3rd line technical support and main

Reporting to the Catering Supervisor you will assist in the provision of a quality catering service within this location and associated locations, as required. Flexibility regarding start & finish times, to suit the needs on the service, would be desirable.

Work closely with the Service Desk Lead on projects and service transitions. Mentor and guide junior Service Desk staff. Job Title: Senior Service Desk Analyst.

Recycling & Waste Services are looking to recruit 1 x Permanent employee to cover the collection off bulky waste and deliver wheeled bins within the waste services department.

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a standa

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Legal Services, Law Practice, and Professional Services. IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.

We are looking for a highly motivated.Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.The main purpose of your role is to provide a.You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to a

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Full-Time | 37 hours per week | 52 weeks per yearSalary: £23,557 – £23,885 per annumEaston Tennis Centre is seeking a proactive and motivated Receptionist with a passion for delivering exceptional customer service. Carry out cashier duties and manage front desk enquiries. We require all staff to

One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Experience troubleshooting IT issues across software, hardware, and networ

Do you have good customer service skills?.

Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. Strong collaboration with the Service Desk Manager and cross-

Do you have good customer service skills?.

Join a growing technology services provider as a Service Desk Engineer (Weekends) and be part of a team that ensures seamless IT support for clients across industries. The role involves handling service requests, troubleshooting technical issues, monitoring systems, and maintaining strong service de

Do you have good customer service skills?.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them

Do you have good customer service skills?.

To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. To ensure that all changes to sys

Do you have good customer service skills?.

Previous experience in a customer service or service desk environment. The team is seeking a Service Desk Analyst to join the Customer Support function, this role is ideal for someone passionate about providing high-quality technical and customer support within a fast-paced environment. Administer c

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children and families to ensure the welfare of children and young people is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Childr

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Address advanced and complex incidents escalated by Service D

Communicate effectively with out of hour services. Area Camden is a part of the Polaris Community, and the aim is to provide the highest levels of care and service to enable young people to achieve their goals. We are looking for a Qualified Waking Night Support Worker to join out team offering a co

We are seeking a suitably qualified and experienced ICT Service Desk Analyst to join the ICT & DT Service Delivery team at Karbon Homes. The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. Service Desk Operating hours (08:00

We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.

We are looking for 2 x Service Desk Analysts to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. Demonstrable experience working in an ITIL-aligned Service Desk. Champion great customer service in accordance with the Arriva values in a fast

Company Description Title: Food and Beverage Team LeaderLocation: Malvern College and The Downs MalvernBenefits: 28 days holiday including bank holidays3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveBespoke training and development opportunitiesPension and life insurance

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.

We're looking for Winter drivers to join our Transportation team based in Wellingborough.Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey.Join us at Kier Transportation, where we are working brilliantly together to make a differe

Provide a Single Point of Contact (SPOC) Service Desk for the client users to raise Incidents and Requests which are directed to the Service Now platform instance via the channels of Telephony, Email and Portal. Inform the necessary Service Management Stakeholders (as defined under the Service Escal