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Technical Services Manager (ITIL/Service Management). You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior stakeholders. Lead, mentor, and develop Technical Support/Service Desk teams.

Address and resolve non‑major incidents and service requests, logging all activity in ServiceNow. Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Good experience in a Service Desk or similar IT support environment.

The IT Service Desk Team Leader is responsible for managing the day-to-day operations of the IT Service Desk team, ensuring the delivery of high-quality support services to Fieldfisher employees. Maintain strong communication with IT leadership and other departments regarding service performance and

About the job #10403 - Account Manager Desk, 25k, plus 15k OTE.Belfast, Northern Ireland, United Kingdom.The role of the Account Manager Desk is really important.You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.Deliv

Global Service Desk Senior Analyst (12-month FTC).

Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk. Team: IT Service Desk – Foot Anstey McKees. Work collaboratively with 3rd-line infrastructure and application support teams to maintain, improve, and support all core infrastruc

A food service company in Northern Ireland is looking for a dedicated Service Desk Analyst to provide level 1 support in both English and French.Responsibilities include troubleshooting technical issues, documenting service requests in ServiceNow, and ensuring high-quality customer service.Candidate

The Senior IT Service Desk Analyst provides advanced technical support and guidance to Fieldfisher employees, acting as an escalation point for complex incidents and requests. Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Drive initiativ

A dynamic IT support service provider in Northern Ireland is seeking an IT Support Analyst to deliver high-quality 1st line and desk-side support across multiple offices. The role involves troubleshooting hardware and software issues, supporting Microsoft-based environments, and ensuring a positive

This position offers the opportunity to work in a collaborative environment with a commitment to excellence and innovation. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and ITIL knowledge. A dynamic law and business firm in Belfast is seeking

Experience in a service desk support role. Experience with service desk management tools (e. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling.

Pro‑actively manage relationships between the Service Desk Team and Key Stakeholders: these can include Deloitte SDMs, Clients, other Deloitte Team and 3rd party providers. At Deloitte we understand the importance of balancing your career alongside your home life. A career at Deloitte is an opport

A leading global law firm is seeking a Senior IT Global Service Desk Analyst to provide essential technical support from their Belfast office. With comprehensive benefits including pension schemes and wellbeing services, this role offers a unique opportunity to grow within a global firm.

A UK government department in Belfast is seeking a dynamic Application Support Engineer to manage the service desk for various SaaS applications. You will work in an agile environment, collaborating with teams to improve processes, ensure application stability, and provide timely support. This role

A dynamic law firm in Belfast is seeking an IT Service Desk Team Leader to manage operations and lead a fast-paced IT team. This role involves driving service excellence, monitoring KPIs, and adhering to ITSM standards. The ideal candidate will have proven leadership skills, a strong technical backg

Provide 1st line support via phone, e-mail, walk-ups and deskside support. Build and maintain good relationships with the Service Desk Analysts globally. Experience working as a 1st line Service Desk Analyst.

Work collaboratively with 3rd‑line infrastructure and application support teams to maintain, improve, and support all core infrastructure services, contributing to maintenance and service improvement activities. Proven technical knowledge and a track record of providing high quality 1st and 2nd li

A prestigious law firm based in Belfast is seeking a Global Service Desk Senior Analyst to support internal customers across various locations.

Job Title: Cyber Operations Content Development Engineer.

A global technology company in Belfast is seeking a dedicated IT Support Specialist to join their ASPIRE Managed Services team.This full-time role involves working a rotating shift pattern with both onsite and remote duties.The successful candidate will have 2-5 years of relevant IT support experien

The position offers full-time employment in a growing office committed to innovative solutions and teamwork.

Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services

A forward-thinking law firm in Belfast is seeking a Service Desk Analyst to provide high-quality IT support to over 700 colleagues. The ideal candidate should have strong customer service skills and experience in 1st and 2nd line support.

The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) platform. Identify opportunities for process improvements and contribute to the implementation of best practices with

A leading consulting firm in Northern Ireland is seeking a Service Desk Lead to manage a team of Service Desk Analysts.

A national health organization in the UK is seeking an experienced IT Support Technician to provide user support services across various platforms.

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

A leading digital sports platform is looking for a Service Desk Analyst II. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines. Responsibilities include triaging service requests and maintaining onboarding documentation.

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. The role involves responding to IT incidents, providing exceptional customer service, and managing service requests efficiently.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. Using modern cloud-ba

Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for prov

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

Sound knowledge of Service Desk and Asset Management software. Excellent organisational skills to manage multiple open incidents/service requests and call backs. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attem

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh

Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience in an IT support or service desk role. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back‑up care support, parental and special leave, online discounts and lifestyle management servic

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to ensur

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration and distribution. Help ensure that processes used by

Join our Team as a Managed Service Desk Engineer - T2!. The Managed Service Desk Engineer - T2 is a key point of contact for our converged customers with cloud-based IP telephony solutions. Customer‑focused and passionate about service.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

We're growing fast and we're looking for a Junior Service Desk Analyst, known internally as an. Associate Service Desk Analyst. Technical Services team and learn the craft of outstanding first-line support.

A technology company in health and care is seeking a Junior Service Desk Analyst to provide first-line support across various product portfolios. A basic understanding of ticketing tools and customer service experience is a bonus.

Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement inc

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A global law firm in Northern Ireland is seeking a Global Service Desk Senior Analyst to enhance IT service delivery.

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A leading health board seeks a dedicated individual to provide comprehensive user support services in a dynamic role.

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.