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Recruitment Consultant Calling all graduates! Have you considered a role in recruitment? Are you highly motivated, keen to work in a fast-paced environment and have the drive and charisma to succeed in sales? Look no further for your next opportunity! Tradewind Recruitment is the no. 1 Education recruitment company in Manchester and has been successfully supporting schools across the country for over 20 years! Due to its fantastic success, we are excited to bring in new additions to the team and support you on your journey to becoming one of the best in the business! Tradewind Manchester are looking to recruit a TRAINEE RECRUITMENT CONSULTANT from September who will bring energy, innovation and a strong work ethic to the table and join our expertly led IMPACT ACADEMY. This position is ideal for someone who is highly motivated to succeed in their own right as well as someone who is a valuable team player! We specialist in Education recruitment and individuals with teaching experience, sales experience or a positive attitude to learn the ropes from scratch will be considered! About the Impact Academy This programme involves a range of bespoke training sessions led by successful salespeople and breaks down the full recruitment cycle from being a recruitment coordinator to heading up your own sales desk! This academy is designed to help set you up to win and provides a supportive network of trainers/leaders and puts you in touch with other consultants in the company on the programme too! You'll be surrounded by like minded individuals and leaders who believe in you and your ability to do well! Whether you already have recruitment experience, or you are looking to make a career change and join the competitive world of sales - we can't wait to hear from you! Recruitment Coordinator - Sales Consultant In the first instance, your main responsibility will be resourcing for our primary team. You will have excellent customer service skills, an internal drive to seek and register candidates and have the exciting opportunity to brand yourself and promote creative and innovative marketing ideas to support the business. We love people who want to bring their individuality to our company! What the role will involve: • Actively seeking and registering candidates through a range of advertising platforms including CV Library, Indeed, Reed etc., • Candidate registrations through phone/video calls/ In-person meetings, • Outstanding customer service skills, • Creativity and innovation with marketing/brand awareness, • Writing profiles to showcase candidates' skills and experience, • Liaising with colleagues to learn more about our business and make a fantastic contribution to its success After mastering the Recruitment Coordinator role and graduating through our IMPACT Academy, you will move over to SALES and join a team in the primary school sector where you will be responsible for building your own candidate pool and school base across a specific area. Here your responsibilities will include: • Building new relationships with schools and candidates, • An opportunity to brand yourself and be the consultant you want to be!, • Business development calls / activity, • Marketing to candidates and your own individual client base, • Face to face visits and school tours with key decision makers, • Being self-motivated but also a great team player! Here in Manchester, we are grafters and understand the importance of acknowledging hard work and celebrating success! In addition to the job itself, we incorporate brain breaks, fun quizzes, YOGA/stretching and mindfulness into the working week! We have a fun, friendly office and love to hit the hotspots in the city! Like what you hear? Wait until you see some of the other benefits below! • Extremely competitive basic salary - £25 to £30k plus commission, • A clear promotion pathway where you can grow and develop working your way to the top!, • The opportunity to work alongside and be mentored by best-in-class sector professionals who love seeing you grow and flourish, • Access to excellent training and development within the impact academy and fantastic market leading technology to give you the data, insights and resources you need to succeed, • 3 x Directors dinners per year for our top performers with an opportunity for anyone in the business to qualify for these celebratory dinners!, • Free breakfast including cereal, fruit, cheese and ham toasties etc, • Work from home option for up to 1 day per week after initial training period, • Annual weekend away in Europe to celebrate the company success, • Top 10 performers trip (New Orleans, Dubai, South Africa, Mumbai) to name just a few!, • Generous holiday entitlement which increases through service - Reduced working hours during school holidays, • Optional 90 Minute lunch break to go to the gym etc, • Performance incentives with cash prizes, early finishes, free lunches and much more all on offer!, • Staff well-being package - including access to 24/7 online mental health services, cycle to work scheme, free annual eye test Do you have what it takes to join us? If you are driven to succeed in your career and want to be in the company of some of the best education consultants in the market, we are the recruitment agency for you! If you feel like you have the skills, motivation, resilience and fun energy to join our Manchester office, please call me for an informal chat on 0161-674-0138 or email your CV to We welcome calls from experienced consultants as well as new people with a passion for the education sector, wanting to get into the world of recruitment/sales. I look forward to hearing from you! Charlotte

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Company Overview Citi, a world-leading global bank, manages approximately 200 million customer accounts and operates in over 160 countries and jurisdictions. Citi offers a comprehensive suite of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. The bank is committed to helping clients achieve their strategic financial objectives through cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Background/Context The Prime Finance Stock Lending department comprises four key areas: Client Services, Inventory & Collateral Management, Trade Support, and Control. This middle office role is situated within the Client Service group, providing essential support to the Stock Lending and Equity Finance trading desks across multiple regions. It involves the daily management of Stock Lending transactions for both Hedge Fund and Corporate clients. Job Purpose The successful candidate will be responsible for leading and overseeing the day-to-day activities of a Client Service team consisting of 16 employees. The primary tasks of this team are to deliver dedicated service needs for clients and to mitigate risk to Citi through the daily collateralization of stock borrows/loans, adhering to Citi's credit requirements. This management role demands a strong focus on exposure coverage for all clients at the close of business (COB), effective management of controls and risks, and a high level of product and industry knowledge in Prime Finance & Securities Lending. This is a high-profile role with exposure to large volumes and high-value items. Key Responsibilities The successful candidate will manage the Client Service team, with a focus on client book management and supervision of the team. The main tasks involved in this role include: • Team Leadership & Escalation:, • Management of the Collateral team., • Acting as an escalation point and ensuring timely escalation to Senior Management as required., • Client & Trading Desk Communication:, • Ensuring regular communication with clients and trading desks., • Focussing on excellent client service, covering all general Stock Borrow/Lend (SBL) issues., • Relationship Management:, • Coverage of both bilateral and triparty relationships, spanning Equity and Fixed Income., • Overseeing the development of client relationships, including setting up regular client-facing meetings., • Being recognized as the primary escalation point of contact for clients., • Risk Mitigation & Controls:, • Ensuring daily exposure reports are checked and covered for all Stock Lending Clients as part of an extensive end-of-day sign-off process., • Supervising the trade exception management system (XSTREAM), ensuring all exceptions are handled by the team in a timely manner throughout the day., • Supervising all cash/portfolio/collateral reconciliations and ensuring any breaks are cleared promptly by the team to prevent aging., • Serving as a key contact for internal Control teams and helping to lead during audit periods., • Business & Project Initiatives:, • Participating in new business initiatives (e.g., new processes & products)., • Working alongside the Business to define new trading flows, key responsibilities, and seeing initiatives through to production., • Managing the delivery of projects raised through the team, from the creation of Business Requirements Documents (BRDs) and testing to project release., • Cross-Departmental & Global Collaboration:, • Liaising with Management in other Citi departments such as Product Control, Settlements, Prime Brokerage, and Asset Servicing., • Collaborating with Client Service teams in other global locations to streamline processes and share knowledge., • Staff Management & Development:, • Performing regular 1:1 meetings with all team members., • Being responsible for individual appraisals, development planning, and maintaining a skills matrix., • Actively involved in recruitment and staff retention through on-boarding and goal setting., • Reporting & Compliance:, • Documentation and publication of Management Information System (MIS) reports where required, including weekly/monthly reviews., • Supervising daily contract comparison with clients via Pirum/Equilend, ensuring the team takes action daily to prevent exposure and billing issues.Development Value, • Client Knowledge: Develop deep knowledge and understanding of the client base., • Product & Process Expertise: Gain experience in Firm Financing, Stock Lending, Tri-party, and other key processes supporting Prime Finance through cross-training on different products and processes., • Revenue Understanding: Develop an understanding of key revenue-generating aspects and opportunities within the Prime Finance Business. What we'll need from you • Thorough understanding of Securities Lending trade processing & life-cycle for significant product types (Equity/Fixed Income), including trade capture, P&L, settlements, and reconciliations for the stock borrow loan product area., • Understanding of portfolio valuations and related collateral movements to manage exposure., • Work experience in the Financial Services Industry is essential, with significant exposure to Prime products being a benefit., • Client Service experience is essential., • Demonstrated ability to schedule work, manage time effectively, and prioritize accordingly., • Proven ability to build positive working relationships and collaborate with other departments and managers to understand the root cause of an issue and deliver timely and effective solutions., • Degree qualification or equivalent, with specific experience in Prime Finance / Securities Finance. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Finance Desk (FD) support group provides technical and business support for Citi's global Finance Desk. Support teams are located in multiple regions; Belfast, Sydney India and Mississauga. The 'Finance Desk Application Suite' application hosts web based components and Informational business content for Finance Desk trading and related business areas. The 'Finance Workstation' application is a trade capture system used by Global Finance Products area for capturing Repos, Buy/sellbacks, Borrow/Loans & some Money market transactions. We are searching for a highly motivated and enthusiastic technical senior for Finance Desk support team- based in Belfast. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions Key Responsibilities: You will be working closely with regional teams in Sydney, India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team. • Global Oversight of Finance Desk Support function with Rates Technology - facing off to senior Business and Technology stakeholders, • Provide user and batch support for trade booking application 'Finance Workstation' and 'Positions', • Start of day checks, continuous monitoring of application and underlying infrastructure, • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements., • Develop and maintain technical support documentation, • Act as a liaison between users/traders, interfacing internal technology groups and vendors, • Participate in application releases, testing and deployment into production, • Perform post release checkouts after application releases and infrastructure updatesActive involvement in and ownership of Support Project items, covering Stability, Efficiency and Effectiveness initiatives., • Good interpersonal and communication skills, great teammate., • Basic Business knowledge/ understanding of financial markets and products., • IT/spreadsheet/analytical/modelling skills), • UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions), • Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries), • Strong analytical skills & attention to detail, • Repo Trading Experience Desirable, • Strong Leadership QualitiesKnowledge/Experience:, • Experience working in a front office support environment., • Business knowledge/ understanding of financial markets and products, particularly Credit and Rates Derivatives Flow, • IT/spreadsheet/analytical/modelling skills), • Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions), • Extensive Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries), • Previous experience of electronic markets and straight through processing., • Strong analytical skills & attention to detail, • Repo Trading Experience DesirableWhat we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • 27 days annual leave (plus bank holidays), • A discretional annual performance related bonus, • Private Medical Care & Life Insurance, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Visit our About Us | Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Role Overview Citi's Markets Operations group provides a full suite of strategic advisory and financing products to multinational and local corporations, financial and public sector institutions, governments, privately held businesses, and many of the world's most successful and influential individuals and families in more than 160 countries and jurisdictions. We provide world-class financial products and services as diverse as the needs of the thousands of corporations, institutions, governments and investors we serve. With trading floors in more than 80 countries, we work to enrich the relationships, products and technology that define our market-making presence. The breadth, depth and strength of our sales and trading, distribution and research capabilities span a broad range of asset classes, currencies, sectors and products - including equities, commodities, credit, futures, foreign exchange (FX), emerging markets, G10 rates, municipals, prime finance and securitized markets. The In-Business Risk & Control (IBRC) function within Equities Middle Office provides centralised risk oversight, control governance, and initiative coordination across the Equities Operations landscape. The team partners with ECO, ORM, and broader Markets Operations stakeholders to ensure robust control frameworks, regulatory compliance, and operational resilience. This role is the IBRC lead for Equities Middle Office, providing risk and control governance across Equities Cash, Equities Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and OTC Confirmations. The successful candidate will be responsible for maintaining and enhancing the risk and control governance framework, proactively identifying and monitoring Key Risk Indicators, managing third-party and vendor oversight, coordinating attestations and corporate hygiene activities, and driving risk reduction initiatives as they arise across the function. The role requires a high degree of flexibility and the ability to take ownership of new and emerging priorities as the risk landscape evolves. The role will work closely with Equities Middle Office leadership, Markets Operations COO, and second- and third-line partners. What you'll do • Maintain and enhance the In-Business Risk & Control Governance framework and virtual IBRC Team across Equities Middle Office (Equities Cash, Equities Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and OTC Confirmations), ensuring standardised governance over attestations, corporate hygiene, risk updates, commentary, audit engagement, working groups, and central initiatives, • Partner with ECO and ORM Teams across Equities to ensure consistent risk oversight and control effectiveness, • Design, develop, and maintain Key Risk Indicator (KRI) dashboards to proactively identify emerging risks, control weaknesses, and trends across Equities Middle Office operations, monitoring outputs and driving timely escalation where thresholds are breached, • Oversee third-party and vendor risk governance for Equities Middle Office, ensuring appropriate due diligence, ongoing monitoring, performance oversight, and independent validation of vendor-generated outputs, • Represent Equities Middle Office in senior working groups across Markets and Operations, contributing to governance forums and cross-functional risk committees, • Coordinate end-to-end attestation processes across all Equities Middle Office desks, including sign-off tracking, timeliness monitoring, and completeness assurance, • Manage access entitlement governance, records management, regulatory reporting oversight, and other control-related activities as required by the evolving risk landscape, • Take ownership of risk and control initiatives as they arise, providing senior oversight and driving delivery across the Equities Middle Office landscape, • Maintain and develop the Equities Middle Office Risk SharePoint hub, ensuring stakeholders have self-service access to current risk information, governance calendars, MI, and policy documentation, • Build and maintain strong relationships with stakeholders across Equities Middle Office desks, Markets Operations COO, Technology, Compliance, Legal, and Front Office teams, establishing regular communication cadences and ensuring consistent messaging, • Embed a strong Controls and Compliance culture across Equities Middle Office, developing and rolling out training and awareness programmes as required, • Appropriately assess risk in the business decisions made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparencyWhat we need from you, • Extensive experience in operations and risk management within the financial industry, with strong knowledge of the Markets business, particularly Equities Operations (Cash, Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and/or OTC Confirmations), • Proven experience in building and maintaining risk and control governance frameworks, including attestation management, MCA oversight, and audit engagement, • Strong understanding of operational risk management principles, including risk identification, assessment, monitoring, and mitigation, • Experience with Key Risk Indicator (KRI) design, development, and monitoring, including threshold calibration and escalation frameworks, • Experience with third-party and vendor risk management, including due diligence, ongoing monitoring, and performance oversight, • Exceptional communication and stakeholder management skills - the ability to communicate complex risk topics clearly to a wide range of audiences, from desk-level operations through to senior management, and to build trusted relationships across multiple functions is critical for this role, • Experience successfully collaborating with multiple stakeholders across the Markets business, and broader Citi Enterprise Risk Management and Operations, Technology teams, • Demonstrated ability to manage multiple concurrent initiatives with competing priorities and deadlines, with the flexibility to take on new responsibilities as the risk landscape evolves, • Proficiency with SharePoint, MS Office, Tableau/Power BI, and governance/risk management tools, • Experience working with second-line (ORM, ECO, Compliance) and third-line (Internal Audit, external auditors) partners, • Bachelor's/University degree or equivalent experienceWhat we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Job Title: NOC Engineer Salary: up to 41k pa DOE (32k pa + 9k pa shift allowance) Location: Belfast Contract: Permanent, full-time Work Pattern: 4 on / 4 off rotating days and nights (7am-7pm / 7pm-7am) What's in it for you? Join a leading technology services organisation supporting critical IT infrastructure in a fast-paced 24/7 NOC environment. Gain exposure to enterprise networks, strong career progression, shift allowance, and hands-on technical experience within an established operations team. Essential: Previous experience in a NOC, Service Desk, or IT Support environment Strong troubleshooting skills across networking and IT infrastructure Good understanding of networking fundamentals (TCP/IP, routing, switching) Strong communication and customer service skills Ability to work rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability environments Experience working with telecoms, MSPs, or enterprise support teams Knowledge of networking technologies including routing and switching Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Skills: NOC IT Helpdesk CCNA ITIL Windows Servers Benefits: Pension Annual Leave Paid Qualifications TLNT1_NI

Service Desk Analyst - Newtownabbey/Hybrid - Temporary - £16.00 Per Hour - 13th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require additional service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technology and software solutions. You'll make your mark on one of the UK's largest IT organisations as it undergoes an exciting period of change. You'll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike - all while making an impact by working on a variety of projects for a wide range of clients. Here, you'll be encouraged to speak up, share your ideas and to be your best self, and will be welcomed into a friendly, inclusive team. What you'll be doing: Answering and resolving all customer queries and questions Logging incidents and service requests from telephone, email and our customer portal and processing them Giving excellent customer service to everyone you speak to Making sure customers are kept updated on what's happening with their query Prioritising and managing your own workload and tasks, while making sure you meet deadlines Working in accordance with our company policies, procedures and standards. What we're looking for: Excellent verbal and written communication Good customer service skills Experience of working on the telephone communicating with customers. A curiosity for IT If you meet the above criteria and want to know more please contact Niall Lennon for a confidential discussion. Skills: helpdesk it support 1st line support TLNT1_NI

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. Were an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Were a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment. The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support. Attendance at the relevant Version 1 office will be expected on an ad-hoc basis. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Monitor and manage system alerts to address potential issues before they escalate. Set up and configure new laptops, mobile devices, and peripherals. Liaise with 3rd party suppliers (i.e. Couriers, Vendors) Manage user accounts, permissions, and access rights. Install, update, and patch software applications according to company policy. Maintain inventory of IT equipment and manage equipment lifecycle. Perform scheduled maintenance, such as software updates, patch installations, and backups. Support audio/visual equipment for meeting rooms and company events. Collaborate with other IT teams to address complex or recurring problems. Test business continuity measures, including disaster recovery plans, to ensure readiness. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Participate in IT projects, such as system upgrades or deployments, when required. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Package and deploy routine security updates. Remote support with occasional travel to customer sites in Dublin and London Full time position 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in deskside support. Strong customer service orientation with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS) Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy Experience with remote support tools. Proficiency in Azure Active Directory and Group Policy Support. Ability to lift and transport equipment. Mobility to access various office areas, including under desks and in server/Comms rooms. May require occasional after-hours support for critical issues or scheduled maintenance. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: [EM1]Please add the email address for the lead recruiter TLNT1_NI

A minimum of one year’s experience in an IT support or service desk environment. This opportunity is well suited to an individual at the beginning of their IT career with a strong interest in technology and a commitment to providing high-quality support to end users. Record, track, and resolve inc

Service Desk Analyst – Newtownabbey/Hybrid – Temporary - £16.REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients.Due to an increase in projects we require additional s

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This will include; Loggi

About Keyrock Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation. Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight. We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks. But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives. At Keyrock, we're not just envisioning the future of digital assets. We're actively building it. Mission statement We're seeking a skilled Quantitative Rust Engineer ready to shape the trajectory of our Prop Trading desk. You'll be embedded within our trading team, taking the lead in designing and improving essential infrastructure for trade execution, signal generation, model development, and strategy validation through backtesting. This is a perfect role for a proactive individual who excels in a rapidly evolving landscape and is passionate about pioneering new solutions. Working close with traders to develop new market making algo will require 2 days a week in person face time with traders. Job description You'll drive the full software development process for trading strategies: defining engineering needs and implementing new strategies, and then actively managing their live performance against backtested results. Collaborate closely with the business, constantly exchanging ideas with traders to implement new features and improve our established strategies. You will be the dedicated specialist responsible for pioneering trading strategies. Background and experience A minimum of 5 years focussed on developing components within front-office trading systems Proven ability in designing robust systems and optimising for minimal latency Direct experience working with Crypto, Foreign Exchange (FX), or equity products Strong proficiency in Rust and Python A solid mathematical background The drive and capability to own initiatives from initial idea through to successful completion and iteration Prior involvement in pricing strategies and their practical application in trading Expertise in the realm of quantitative research and machine learning Demonstrable experience in developing and deploying low-latency solutions Our recruitment philosophy We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes. Our offer A competitive salary package Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance. Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock. _

Service Delivery Consultant Remote-based/ travel to customer and Roc offices as required) We’re looking for a highly skilled Senior Security & Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer. In this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions. This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence. What You’ll Be Doing Security Operations • Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments, • Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities), • Implement and maintain security controls across systems and endpoints, • Work with SIEM, endpoint protection, and threat detection tools Infrastructure & Cloud Security • Secure servers, networks, and cloud platforms in line with best practices, • Manage identity and access controls (Active Directory, Azure AD, privileged access), • Oversee patching, system hardening, and configuration management, • Lead security onboarding using tools like Microsoft Defender and Purview Incident Response & Threat Management • Lead technical investigations and remediation activities, • Conduct root cause analysis and recommend preventative measures, • Support forensic investigations when required Vulnerability & Risk Management • Perform vulnerability assessments and coordinate remediation, • Identify risks and recommend security improvements, • Collaborate across teams to reduce organisational risk Technical Leadership & Escalation • Act as the senior escalation point for complex issues, • Support and mentor Service Desk and 2nd/3rd Line engineers, • Provide technical input into new managed service opportunities Compliance & Best Practice • Support compliance frameworks (ISO 27001, Cyber Essentials, NIST), • Assist with audits and ensure adherence to policies and standards Continuous Improvement • Enhance processes, tooling, and documentation, • Drive automation and improved monitoring capabilities, • Stay current with emerging threats and technologies What We’re Looking For Essential Skills & Experience • 5+ years in a Managed Services environment, • Strong knowledge of security operations and infrastructure security, • Experience with Microsoft 365, Azure, and cloud security, • Virtualisation experience (VMware & Azure), • Backup solutions (Veeam, Azure Backup), • Networking knowledge (routing, switching, VLANs, firewalls, VPNs), • Experience with SIEM and security monitoring tools, • Familiarity with Microsoft Defender, Endpoint Protection, or similar tools, • Strong understanding of ITIL frameworks, • Excellent communication and stakeholder engagement skills Desirable • Security certifications (CompTIA Security+, Microsoft SC-200/300/100), • Knowledge of ISO 27001, NIST, CIS benchmarks, • Experience with ITSM tools, • BPSS or SC Clearance Key Attributes • Strong problem-solving and analytical skills, • Ability to prioritise and perform under pressure, • Proactive, self-motivated, and driven to improve, • Collaborative team player with leadership capability, • Professional, customer-focused approach Additional Information • Travel to customer and Roc offices may be required, • Participation in a 24/7 on-call rota (subject to approval), • Occasional out-of-hours work for maintenance/releases (TOIL provided)

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

About Kompetenza - Sponsorship Available - Option to move to move to Dubai if outside of UAE Kompetenza part of the MaxAccelerate Technology Group is a Salesforce partner specializing in CRM solutions, FlexTeam Pods, and digital transformation services. Our FlexTeam Pods service helps clients scale their Salesforce and CRM teams efficiently, reducing hiring costs while maintaining high-quality delivery. We work with businesses globally to provide on-demand, expert Salesforce and CRM consultants tailored to their project needs. Role Overview We are looking for a Business Developer with a background in I.T. technical sales or recruitment, particularly within the Salesforce or CRM ecosystem. This role is ideal for someone who has built a recruitment desk from scratch and now wants to transition into a business development role in IT services. The ideal candidate will have an existing network of customers in Salesforce or other CRM platforms, coupled with experience in contract or technical recruitment. They will be responsible for generating leads, building relationships, and selling Kompetenza’s FlexTeam Pods service to clients who need expert Salesforce and CRM consultants. Key Responsibilities 1. Business Development & Sales Strategy • Build and develop a pipeline of new business opportunities within the Salesforce and CRM ecosystem., • Identify and target enterprise clients, consulting firms, and system integrators that require Salesforce/CRM consultants., • Drive end-to-end sales processes, from lead generation and qualification to contract negotiation and closure., • Develop and execute sales strategies to expand Kompetenza’s FlexTeam Pods service offering., • service offering., • 2. Client & Network Engagement, • Leverage existing customer relationships within Salesforce, CRM, and IT services to generate business opportunities., • Develop relationships with CTOs, CIOs, Heads of CRM, and Talent Acquisition teams at target companies., • Attend Salesforce and CRM-related industry events, networking groups, and meetups to expand market presence., • Build long-term strategic partnerships with key clients and industry influencers., • 3. Transitioning from Recruitment to Tech Sales, • Use experience in contract/technical recruitment to sell IT consulting and staffing solutions., • Apply knowledge of talent acquisition, staffing models, and recruitment sales cycles to generate revenue., • Educate clients on the benefits of FlexTeam Pods, helping them scale their Salesforce and CRM projects without the complexity of traditional hiring., • 4. Sales & Account Management, • Work closely with the delivery and recruitment teams to ensure successful project staffing and client satisfaction., • Manage existing accounts and look for opportunities to expand revenue through additional FlexTeam Pods placements., • Provide ongoing support to clients, ensuring long-term partnerships and continued business growth., • 5. Market Intelligence & Strategic Input, • Stay updated on Salesforce, CRM, and IT services market trends., • Gather insights from the market to improve sales strategies and service offerings., • Contribute to the evolution of Kompetenza’s business development strategy based on client feedback and industry shifts., • Key Requirements, • Must-Have Skills & Experience, • ✔ 3+ years of experience in I.T. technical sales or recruitment (preferably within Salesforce or CRM consulting). ✔ Proven ability to build a recruitment desk or sales pipeline from scratch. ✔ Experience in contract or technical recruitment within CRM, ERP, or IT services. ✔ Existing network of Salesforce or CRM customers is a significant advantage. ✔ Ability to transition from recruitment to business development in IT services. ✔ Strong understanding of Salesforce, CRM platforms, or enterprise SaaS solutions. ✔ Experience with B2B sales, solution selling, and IT consulting services. • Soft Skills & Personality Traits, • ✔ Hunter mentality – self-starter who can drive sales independently. ✔ Relationship builder – strong ability to network and create long-term client relationships. ✔ Strategic thinker – ability to position Kompetenza’s FlexTeam Pods as a cost-saving and efficient alternative to traditional hiring. ✔ Excellent communication & negotiation skills – confident in speaking with C-level executives and decision-makers. ✔ Ambitious and growth-focused – looking to transition from recruitment to a high-value IT business development role. • Why Join Kompetenza?, • ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales. ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand. ✅ High earning potential – competitive salary with commission-based incentives. ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US. ✅ Remote-friendly work environment – flexible working location and schedule.

Graylog: Empowering Threat Detection, Investigation, & Response Solutions with Cutting-Edge Technology Graylog specialises in delivering top-notch Threat Detection, Investigation, & Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps. Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost. We're a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem, and if you're not near an office and wish to work remotely, all good! Recent achievements for Graylog have been inclusion in the 2021 Deloitte Technology Fast 500™, we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA in 2023, and 2024 saw us take home gold and become the Globee Winner for Security Information & Event Management and the 2024 Globee Winner for Threat Hunting, Detection, Intelligence, and Response. Graylog was named a “Leader” and “Fast Mover” in GigaOM’s 2024 Radar Report for SIEM and 2025 has seen Graylog recognized in BuiltIn’s 2025 Best Places to Work list. Who we’re looking for; The Inside Sales Representative here at Graylog will be a critical member of our team focusing on the bridge between marketing-created leads, as well as actively engaging in outbound prospecting to identify and nurture new business opportunities. As an Inside Sales Representative, your primary responsibilities will be to engage, develop, qualify, and expand our customer base regarding their Centralized Log Management, Security Information and Event Management, or API Security projects to increase sales pipeline. By responding to inbound contact requests with urgency, care, and diligence and conducting targeted, personalised, and relevant outbound prospecting with thoughtful personalized communications will ensure we maintain our strong positive brand image while maximizing sales opportunities. The goal of your work is to build early-stage relationships with software evaluators that ultimately turns into new business. You will be the first point of contact with our customers in the sales process. This position requires the need to be proactive, a desire to learn how to become a great salesperson, excellent written and verbal communication skills, and the ability to get others excited about using our tools to improve their business results. You will learn the ins-and-outs of both enterprise software Marketing and Sales processes, with a chance to grow your career along either line. The Inside Sales Representative will report to our Vice President & Managing Director, EMEA. • Qualify and develop inbound leads that result in pipeline opportunities. (50% conversion rate)., • Build strategic business opportunities through outreach efforts (8-12 per month)., • Immerse yourself within the world of CLM (Centralised log management), SIEM (Security information event management), API Security (Application programming interface), and build your knowledge base to gain credibility and interest when positioning Graylog to our customers., • Build market intelligence and foster client relationships through personalised, timely, and relevant messaging., • Identify projects and strategic initiatives for assigned accounts, why the initiative/ project is a priority now, and share how Graylog can meet the business and technical needs., • Analyse assigned top 10 accounts to identify key contacts & coordinate with Account Executives & Sales Directors to foster a strategic action plan., • Partner with other sales teams, marketing, and enablement to coordinate campaigns and align on new objectives in a timely manner., • Combine and orchestrate data from HubSpot, TechTarget, 6sense, and other related sales enablement technologies to identify priorities and promote effective outreach., • Experience successfully selling ROI-driven, networking/security solutions or Enterprise Software Solutions to C-level decision makers., • Previous experience selling SaaS solutions to commercial customers across the UK & EMEA., • Understanding and appreciation for continuous improvement. You will have a mindset of looking for ways to make things more efficient, look for opportunities to improve, and implementing the changes and measure your results., • Desire to move the needle! You’ll be motivated by exceeding goals and earning commissions, setting stretch targets and delivering exceptional results., • Personal responsibility. You’ll understand the personal impact actions have on pipeline and others. You’ll seek out knowledge and opportunities for learning and improving sales effectiveness., • Ability to communicate the technical and business value of Graylog solutions effectively to all prospective stakeholders., • Excellent written and verbal communication skills, strategic selling skills, and skills in analysing and evaluating territory dynamics to develop and implement a sales plan., • High energy, positive attitude, and willingness to try new approaches., • A desire to be #1 on the team., • Happy, willing, and prepared to work from our EMEA HQ in London (across the road from Liverpool Street Station) at least three times per week., • Willingness to travel 25% or as business needs require., • Opportunity to work with a globally distributed and diverse team., • Grow and develop professionally and personally in a fast-growing environment., • Choice of the latest equipment to help you succeed., • Monthly allowance to support your commute costs and support outfitting your work-from-home environment. Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available. Our values Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community. Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results. Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers. Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust. Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking. For further information please submit an application and a member of the Graylog People Team will be in touch.

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: SC Clearance/CTC Clearance level is mandatory. Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. SC Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. TLNT1_NI

Desktop Support Specialist (Belfast) The Opportunity This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you. The role: Providing 1st / 2nd level Helpdesk Support both onsite / remotely Monitor Service Desk Queue Installation, Configuration and Support of PCs, running Windows 11 Troubleshooting both hardware / software / network connectivity issues on PCs/Printers Management of Assets Determine proper escalation path for non-resolved issues. Participate in and contribute to a dynamic IT team Skills & Attributes; Minimum of 2 years experience in deskside support in a corporate IT environment Degree / Technical certification in IT or related field Strong knowledge of Windows 11 / Office 365 / MS Teams PC / Laptop hardware configuration and troubleshooting Mobile Devices / Mobile OS AD / TCP/IP Network knowledge The ability to work on your own initiative and be a self-starter Proven planning and organisational skills Exceptional problem solving and troubleshooting skills The willingness and ability to work co-operatively with others as part of a team Frequent travel to our regional offices for onsite visits Good interpersonal and communication skills LI-KS1 About Us We are Grant Thornton Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed wherever theyre located. At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter. At GT Ireland we dont just predict your future, we build it. A Career at GT Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently. What does this mean for you? A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be. Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more. Our Benefits Please follow this link ( for information on our generous benefits package. About the Team Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued. We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firms best-practice principles and we will champion you as leaders from day one. Reward and benefits Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive. Recognition We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme. TLNT1_NI

Pay: £28,000.00 - £35,000.00 per year. Hybrid working (3-days per week in the office) The Role Our client is looking for a technically capable and detail-oriented Customer Support Executive to join their team. This is an individual contributor role focused on resolving technical and product-related issues raised by users of their software. You will be the engine behind the support function investigating problems, co-ordinating with internal teams, and driving issues through to resolution. This role suits someone who takes pride in clear, thorough diagnosis, is comfortable working with both customer facing and technical teams, and who wants to develop deep expertise in a software and consultancy environment. This role will suit somebody with a desire to drive positive change in social sustainability, ready to play a key role in the continued growth of the company as part of a small but agile team. The successful candidate will play a pivotal role in helping customers report their positive impact on society. Key Responsibilities Report to the Head of Customer Success your performance against objectives and targets Take full responsibility for managing Help Desk enquiries from our customers, ensuring quick, thorough, and empathetic responses Own the end-to-end lifecycle of support tickets from intake and triage through to resolution and closure Prioritise and manage a queue of open issues, ensuring SLAs are met and critical problems are escalated promptly Investigate and diagnose product issues, reproducing problems and identifying root causes Co-ordinate with engineering, product, and success teams to drive resolution of complex or recurring issues Co-ordinate with success managers on communication with clients for more complex issues. Identify patterns in recurring issues and work with product and engineering teams to address root causes and reduce ticket volume Provide structured feedback to the product team based on support trends, bugs, and usability issues observed in the field Maintain clear and accurate records of issues, investigations, and outcomes in the support platform and CRM Contribute creative and innovative ideas to the team, challenging existing methods and contribute to the development and continuous improvement of support workflows, tooling, and documentation Build and maintain internal knowledge base articles, troubleshooting guides, and runbooks to improve resolution speed and consistency Track and report on key support metrics including response times, resolution rates, and SLA compliance Person Specification Essential knowledge & experience: 25 years of experience in a technical support, application support, or software helpdesk role Strong analytical and problem-solving skills, with the ability to diagnose issues methodically Clear and professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues independently Desirable knowledge & experience: Familiarity with the concept of Social Value in public sector procurement Adept user of the HubSpot CRM Experience supporting enterprise SaaS or bespoke software products Experience writing technical documentation or knowledge base content Skills: Technical Support Analytical And Problem Solving Ability to Prioritize Collaborate Organised and self-directed Benefits: Company Bonus Company Events Hybrid working Purpose driven business Rapidly growing business TLNT1_NI

Description At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career. What you will do This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon - Fri. Your responsibilities will include: Providing first-line support for laptops, mobile devices, and peripherals. Responding to help desk tickets with a calm, professional, and customer-focused approach. Assisting with installing and configuring Windows, macOS, and standard business applications. Supporting user account tasks such as password resets and basic access changes. Preparing and provisioning laptops and mobile devices for new starters. Applying software updates in line with IT policies and change procedures. Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues. What we are looking for You may be a recent graduate with an IT-related degree or have up to a year's experience in IT support, service desk, or a similar role. More importantly, you will bring: A basic understanding of Windows, macOS, and everyday productivity tools. Strong problem-solving skills, with the about to approach issues in a calm and logical way. A clear, friendly communication style, with the ability to explain technical issues in plain language. Strong organisation and time management skills, with the ability to manage and prioritise workloads effectively. A proactive mindset and genuine eagerness to learn and develop within IT Support. A collaborative approach and professional approach, with integrity and ownership in how you work. Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring. Additional Information A structured training programme aligned to industry standards will be provided to support your development. Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues. Why join System C You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services. Apply today and take your first step into a meaningful IT career with System C. TLNT1_NI

Recruitment Consultant - Engineering Hunter Savage | Belfast | Hybrid Hunter Savage is growing and we are looking for a talented Recruitment Consultant to strengthen our Engineering team. If you are an experienced recruiter looking for a better platform, or an engineering professional with the drive and people skills to thrive in recruitment, this could be the opportunity you have been waiting for. You will partner with leading engineering and manufacturing businesses across Northern Ireland and the Republic of Ireland, connecting them with the specialist talent they need to succeed. What You'll Be Doing - Running end-to-end recruitment for engineering clients across a broad range of disciplines - Growing a client portfolio and building lasting relationships in a sector that values expertise - Developing your desk with the full backing of our operations, BD, and marketing teams - Delivering results in a high-performing, well-rewarded environment Who We're Looking For We welcome applications from candidates with: - An engineering, technical, or manufacturing background AND/OR experience in recruitment - Strong sales ability and a consultative, client-first approach - Excellent communication skills, ambition, and a positive attitude - Self-motivation and the hunger to build something great - Qualification to HND/Degree level and/or a professional qualification (desirable) About Hunter Savage Established in 2010, Hunter Savage is a leading specialist recruitment consultancy with offices in Belfast, Dublin, Edinburgh, Manchester, and London. Our mission is to help every consultant maximise their success - professionally and financially - by delivering exceptional results for clients and candidates alike. What We Offer - Uncapped earnings - competitive base salary plus up to 25% commission on all billings, every month - Clear, rapid career progression with a structured development pathway - Hybrid working - 3 days in the office with a fully equipped home office setup - 23 days annual leave (rising to 25 after 3 years' service), plus your birthday off and statutory holidays - Continuous training and professional development throughout your career - Contributory pension scheme - Regular team social events and a genuinely great culture Why Hunter Savage? - Market-leading reputation - a strong brand with experienced consultants who are genuine market leaders - All-Island reach - seamless access to clients across Northern Ireland and the Republic of Ireland - Best-in-class support - latest recruitment tech, an experienced ops team, business development assistance, and full marketing support for your desk - High-performing, motivated culture - the kind of team that pushes you to do your best work Ready to Apply? If this sounds like the right move for you, we would love to hear from you. Apply here, and we will be in touch to arrange a confidential chat. All applications are treated in the strictest confidence. TLNT1_NI

Location:Belfast (preferably based at our Purdys Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work Hours:k Full time, 37.5hrs per week, Monday to Frida Salary:ay Competitive salary circa £27,000 (dependent on experience) Who We Are Now part of the Innov8 Group, Sherwood Systems excels in implementing and supporting various Sage products, such as Sage 200, alongside offering managed IT services and developing in-house software solutions across Ireland and the UK. Were looking for an experienced and technically capable Level 2/3 IT Technician to join our growing team. This role is ideal for someone who thrives in an MSP environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT. Youll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. One minute you could be resolving an Office 365 issue, the next youre troubleshooting Azure services or deploying a Windows Server environment. As a Microsoft partner, we pride ourselves on delivering exceptional customer service alongside proactive IT management and strategic support. Youll have access to ongoing training, vendor accreditations and opportunities to further develop your technical expertise and career. Key Responsibilities Working within our support desk environment to provide 2nd and 3rd line support Logging, diagnosing and resolving technical support tickets Supporting and managing Microsoft 365 environments and tenant administration Administration and support of Microsoft Azure environments Installation, configuration and support of Windows Server Support and troubleshooting of Windows 10 and Windows 11 desktop environments User administration, permissions management and security best practices Supporting backup, networking and infrastructure solutions Producing and maintaining technical documentation Liaising with customers and delivering excellent customer service Assisting with infrastructure projects, migrations and deployments Providing onsite support and installation when required What Were Looking For Previous experience within an MSP or IT support environment Strong knowledge of Microsoft 365 and tenant management Experience with Microsoft Azure administration and support Good working knowledge of Windows Server technologies Strong understanding of Windows 10 and Windows 11 desktop support Excellent troubleshooting and problem-solving skills A naturally curious and inquisitive approach to technology Passion for IT and a desire to continuously learn and develop Strong communication and customer service skills Ability to prioritise workloads and work effectively as part of a team Self-motivated, proactive and dependable Full clean UK driving licence and access to own vehicle Why Join Innov8? Innov8 provides Sage solutions and IT infrastructure services to businesses across the UK & Ireland. We pride ourselves on being a forward-thinking and ambitious organisation where career progression is actively encouraged and success is recognised. Benefits Include: 33 days holiday (inclusive of Bank Holidays) plus your birthday off Private healthcare, dental and wellbeing services Friday Breakfast Club. If youre in the office on a Friday, breakfast is on us Loyalty Inncentive Reward Scheme with discounts on everything from holidays to tech, plus long-service awards Monthly colleague recognition scheme celebrating those who deliver our Get Further Faster mission Free use of EV charge points at our offices for electric vehicle owners Incredible socials. Christmas 2025 took us to Budapest Ready to Make an Impact? Please apply with a CV and relevant cover letter. Applications submitted without both will not be accepted. Please note, we are not offering a relocation package for this role. Pay: From £27,000.00 per year Benefits: Bereavement leave Company events Company pension Employee discount Health & wellbeing programme Private medical insurance Sick pay Application question(s): How many years experience of working within an MSP or IT Support environment do you have? Location: Belfast BT8 7AR (preferred) Work Location: In person TLNT1_NI

We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider. Role Infrastructure Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements. • Be an escalation point for service desk tickets for 3rd line escalations., • Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation, • Ownership an input to solution designs at all levels (High Level, Low Level and Technical), • Creation of test plans to ensure required quality of implementations, • Creation of deployment plans to meet customer requirements and provide relevant levels of risk management, • Implementation of agreed and approved solutions to agreed quality standard within specified timelines, • Creation and maintenance of all required Documentation and knowledge base articles, • Providing senior technical input, to internal and customer meeting The Person • You will be motivated, customer centric and a strong communicator at all levels., • It is important that you are qualified in server or a cloud-based qualification., • Desirable to have MCSP or equivalent experience but not essential, • A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential. Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.

Middle Office Processor Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Middle Office Processor. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay £380 per day via umbrella, hours Monday-Friday 40 hours per week, this is a hybrid working role and you are required to work in the office three days a week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience in an Equity Derivative role. Subject Matter Expert in derivatives, particularly Structured Notes. Proven project management abilities. Excellent c...

The Role As an IT Manager, you will: Lead and manage the day-to-day IT function Oversee Service Desk and End User Support operations Manage, mentor, and develop IT team members Act as the escalation point for complex technical issues Manage relationships with external suppliers, vendors, and technol

Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira Service Management. Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. Support a growing user base of around 1,500+pension

Equity Derivatives Lifecycle Management Analyst Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Equity Derivatives Lifecycle Management Analyst. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay £380 per day via umbrella, hours Monday-Friday 40 hours per week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience in an Equity Derivative role. Subject Matter Expert in derivatives, particularly Structured Notes. Proven project management abilities. Excellent communication skills, both written and verbal....

Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: • Manage and develop new and existing customer relationships, • Proactively generate leads and identify new business opportunities, • Deliver excellent customer service and account management, • Work towards and exceed sales targets, • Collaborate with internal teams to ensure customer satisfaction, • Progress into a field-based sales role as you develop within the business Criteria: • Previous experience in a sales or business development role, • Strong communication and negotiation skills, • Self-motivated, target-driven, and results-focused, • A desire to build a long-term career in sales, • Full driving licence (preferred for future field-based responsibilities) Benefits: • Salary of circa £32,000 depending on experience, • Clear career progression into a field-based Sales Manager role, • Supportive and growing business environment, • Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

Working as Sales & Service Help Desk Advisor you will: Customer Service & Sales Deliver exceptional customer service on every interaction, ensuring accurate order processing, effective query resolution, and identification of sales opportunities. Teamwork & Collaboration Work collaboratively with fel

Opportunity: Sales Executive Contract: Permanent Location: Belfast About Us Balloo Hire is a leading equipment hire company, committed to delivering exceptional service and reliable solutions to our customers. As we continue to grow, we are looking for driven individuals to join our team and build a long-term career with us. The Role We are seeking a highly motivated Sales Executive to join our fast-paced, customer-focused team. This is a dynamic, dual-function role combining hire control and internal sales responsibilities. You will be at the heart of our operations, ensuring customers receive outstanding service while maximising sales opportunities. Key Responsibilities Handle inbound customer enquiries via phone, email, and in person Process sales orders and hire contracts accurately and efficiently Proactively identify sales opportunities and upsell products and services Manage and develop customer accounts, building strong relationships Coordinate equipment availability and logistics with internal teams Support front desk operations when required, providing a professional first point of contact Maintain accurate records using internal systems and CRM tools About You Tech-savvy with confidence using systems and digital tools Sales-driven with a proactive and results-oriented mindset Highly motivated with a strong desire to succeed Excellent communication and interpersonal skills Ability to thrive in a fast-paced environment and multitask effectively Strong attention to detail and organisational skills A team player with a positive, can-do attitude What you can expect from us Competitive salary and performance-based incentives Career development opportunities within a growing company Supportive and energetic team environment Ongoing training and development Whats next? If you are interested in joining our us at Balloo Hire Centres, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met. Skills: Sales Sales Rep sales executive Sales Person Sales Assistant Sales Consultant Business Development TLNT1_NI

Azure Infrastructure Engineer - 12 month fixed term contract We are looking for an experienced Azure Infrastructure engineer who enjoys a challenge at an ever-growing technology focused business. You will play a key role in supporting the business to implement solutions that provide benefits to our users and clients, whilst ensuring all the existing solutions are well maintained and supported. This role is a 12 month fixed term contract and can be based in our Birmingham, Croydon or Belfast City centre office with a hybrid workstyle. What does the role entail? Maintaining and implementing new solutions within Isios Azure tenants, ensuring alerts are handled, virtual machines are maintained, new resources are setup to best practise etc. Implementation and maintenance of Automation tooling to improve efficiency of deployments, maintenance tasks and any other recurring activities. Implementation and maintenance of Monitoring tooling such as DataDog to report on performance and availability of systems across multiple tenants. Maintaining and implementing new solutions within Isios M365 stack including Entra, InTune, M365 Admin Portal, Defender. Aid with improving the security posture of the business by ensuring security standards are met, that everything is setup to best practise, assisting with providing information for audits to renew and new accreditations. Working on varying different small to large projects to implement new solutions and improve existing ones within the IT stack. Working with the service desk as an escalation point, to highlight key issues and tackle root causes of issues that arise. Ensuring implemented resources are fully documented in Confluence or equivalent documentation tool. What were looking for? Essential: Strong proven knowledge of Azure services such as Entra ID, App Services, Storage, Backups, Conditional Access, Front Door, Load Balancers. Experience with O365 Suite Administration, Intune & Defender for Endpoint. Experience with Amazon Web Services (AWS) hosting suite. Strong experience of using tools to automate regular activities (e.g. Tines, N8N, Zapier, Power Automate, Powershell) Use of Azure DevOps (or similar tools) to deploy Infrastructure As Code into Azure experience with ARM or Bicep templates and YAML pipelines. Experience of cloud native/serverless components hosted in Microsoft Azure including containerisation and App Service Plans Strong system monitoring tooling experience to identify and troubleshoot problems with performance and availability. Ability to communicate with stakeholders effectively that have varying levels of technical knowledge. Great communication and problem-solving skills with the ability to work under pressure. Strong technical knowledge with an aptitude for learning. Strong documentation skills to ensure all solutions are documented to a high standard. Self-motivated individual with the ability to complete tasks independently and as part of a team. Change management experience. Desirable: Experience of Windows server administration Active directory, DNS, IIS, Update Management, Performance troubleshooting through methods such as log analysis. Familiarity with security and compliance standards, e.g. Experience working in an ISO 27001 certified environment Sharepoint online experience Familiarity with mail flow and security solutions such as ProofPoint and ONDmarc Experience working in a regulated industry, e.g. telecoms, financial services, utilities. Experience of Jira & Confluence for work management & documentation Networking experience LAN/WAN/SDWAN/Azure networking such as routing, firewalls, network peering etc. Microsoft certifications relating to Infrastructure within Azure. Experience of configuration management database tooling. Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and?our values guide how we advise our clients, how we operate as a business and how we work together as a team.? We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website . About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us TLNT1_NI

Role Overview Were looking for a Warehouse Team Leader to keep the warehouse running smoothly, safely, and on time. This role is hands-on. Youll lead from the floor, not from a desk. Your job is to organise people, keep standards high, and make sure stock moves in and out efficiently every single day. Youre the link between management and the warehouse team. If something slips, you spot it early and fix it. Key Responsibilities Lead and supervise the warehouse team on a daily basis Plan daily workloads: goods in, picking, packing, dispatch, and housekeeping Ensure orders are picked accurately and dispatched on time Enforce health & safety procedures no shortcuts Train new staff and support existing team members Keep the warehouse clean, organised, and efficient Report issues with stock, damages, delays, or staffing immediately Work closely with management, drivers, and customer service What Were Looking For Previous warehouse experience (team-lead or senior level preferred) Strong organisational skills and attention to detail Confident leading people and holding standards Comfortable working at pace and under pressure Forklift licence an advantage (not essential) Reliable, practical, and solutions-focused The Type of Person Who Succeeds Here You take ownership and dont wait to be chased Youre fair but firm with people You care about doing the job properly, not just getting through the day You understand that a sloppy warehouse creates problems everywhere else Why Join Us Stable, growing business Clear expectations and structure Real responsibility and influence over how things run Opportunity to grow as the business grows Skills: Warehouse Management Warehouse Team Management Warehouse operations Benefits: Paid Holidays Parking Pension Fund TLNT1_NI

Responsibilities Provide 1st line support via phone, e-mail, walk-ups and deskside support Record all Incidents and Requests in the ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incid

TP ICAP Group Services Ltd is looking for a Service Desk Analyst in Belfast City. The ideal candidate should have a degree in Computer Science or relevant experience in a Service Desk role, with familiarity in IT Service Management tools and clear communication skills.

We’re growing fast and we’re looking for a Junior Service Desk Analyst, known internally as an Associate Service Desk Analyst to join our Technical Services team and learn the craft of outstanding first‑line support. Jira, ServiceNow) Any customer service experience An interest in NHS or l

Belfast, is seeking a Junior Service Desk Analyst to join their Technical Services team. In this role, you will be the first point of contact for users, logging incidents and using a knowledge base to resolve issues.

Our client is a leading environmental and engineering consultancy delivering geo-environmental, geotechnical, groundwater, and remediation services across a broad range of sectors including Energy, Water, Defence, Nuclear, and Property. With a growing multidisciplinary team across the UK and Ireland, they are focused on delivering technically robust, sustainable, and commercially successful solutions for complex infrastructure and development projects. Due to continued growth in Northern Ireland, they are now seeking an experienced Senior / Principal Engineering Geologist to support regional expansion, strengthen client relationships, and lead the successful delivery of technically challenging projects. This is an exciting opportunity for an experienced Senior / Principal Engineering Geologist to join a growing Geo-Environmental team working across a diverse portfolio of projects throughout Northern Ireland, with collaboration opportunities across Ireland and Great Britain. The successful candidate will play a key role in managing and interpreting ground investigations, delivering geotechnical assessments and reports, and supporting safe and sustainable development through effective ground risk management. At Principal level, the role will also involve supporting regional growth initiatives, developing client relationships, contributing to strategic planning, and mentoring junior team members. Lead and interpret ground investigations from desk study through to reporting. Develop Conceptual Site Models and deliver Phase 1 and Phase 2 assessments. Provide geotechnical analysis, design recommendations, and reporting including GIR/GDR outputs. Advise on foundations, earthworks, slope stability, and ground improvement solutions. Ensure compliance with BS5930, Eurocode 7, and other relevant industry standards. Prepare proposals, manage budgets, and deliver commercially successful projects. Oversee subcontractors and laboratory services. Maintain financial control and ensure projects are delivered to programme. Promote high standards of health, safety, and environmental management. Build and maintain strong client relationships across Northern Ireland. Identify and secure opportunities across key sectors. Support framework agreements, tenders, and regional growth initiatives. Represent the business at client meetings and industry engagements. Support and mentor junior team members. Contribute to technical excellence and quality assurance activities. At Principal level, provide line management and support Chartership development. Assist in the continued growth and development of the regional team. Lead client accounts and support regional growth strategy. Drive financial performance and forecasting activities. Contribute to pricing strategy and workload planning. Support cross-disciplinary collaboration and service expansion. Degree qualification, ideally MSc level, in Engineering Geology, Geotechnical Engineering, or Civil Engineering. Experience in ground investigation and geotechnical interpretation. Excellent technical judgement, report writing, and client-facing skills. Solid understanding of health, safety, and environmental management practices. Chartered status, or working towards Chartership, is beneficial. For Principal level candidates, experience in winning work, leading projects, and managing financial performance is expected. This role is primarily focused on projects across Northern Ireland, with opportunities to collaborate across Ireland and Great Britain. Flexible and hybrid working options are available, including part-time and job share arrangements. The role will involve a mix of office, site, and remote working, with regular in‑office collaboration to support project delivery and team development. #J-18808-Ljbffr

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm. Contract: Temporary Pay: £16.00 per hour Start Date: July Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for users seeking technical assistance, you'll play a vital role in supporting a major transformation programme across the business. What you'll be doing You'll be central to ensuring every customer receives a high-quality support experience. This role focuses on assisting users across a specialist project, providing guidance and resolving technical issues as they return to full operational activity. Handling customer enquiries • responding to incoming calls, emails, and portal requests with professionalism and accuracy Logging and managing incidents, • recording all issues and service requests, ensuring information is complete and correctly categorised Delivering excellent customer service, • offering clear communication, reassurance, and timely updates throughout the support process Following up with users, • making outbound calls where required to gather information or confirm resolution Managing your workload, • prioritising tasks effectively to meet SLAs and deadlines Working to company standards, • adhering to organisational policies, procedures, and quality expectations Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability to follow processes accurately and work within structured service environments. Reliable, organised, and able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). Employment will be subject to passing screening requirements, including a DBS and credit history check, clear of sanctions. Proof of address and passed referencing requested. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

IT Systems Manager A fantastic opportunity for an IT systems, SaaS platforms and ICT Helpdesk professional to manage cloud-based systems, user administration, digital governance and Microsoft 365 support. If you’ve also worked in the following roles, we’d also like to hear from you: SaaS Systems Manager, IT Service Manager, Business Systems Manager, Application Support Manager, Digital Systems Manager, IT Platforms Manager, ICT Manager, This job is officially known within the organisation as a Digital Systems & ICT Manager SALARY: £50,000 to £58,000 per annum + Benefits LOCATION: Hybrid Working. Your time split between working from home and the office in Sydenham. There will also be a requirement to travel to other offices within the Borough of Lewisham when required JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for an IT Systems Manager with experience managing digital systems, SaaS platforms, Microsoft 365, ICT coordination and service desk operations. As the IT Systems Manager you will oversee the day-to-day management, governance and continuous improvement of the organisation’s digital ecosystem, helping teams use business systems effectively and securely. Working as the IT Systems Manager you will coordinate the ICT and SaaS Helpdesk function, manage supplier relationships, support onboarding and offboarding, and drive digital capability across the organisation. DUTIES Your duties as the IT Systems Manager include: • Digital Systems Management: Manage the organisation’s portfolio of SaaS platforms and cloud-based business systems end-to-end, • ICT and SaaS Helpdesk: Oversee the support function, coordinating requests, priorities and service delivery, • User Administration: Coordinate onboarding, offboarding, permissions and system access across digital platforms, • Systems Governance: Maintain accurate operational records, documentation and digital governance processes, • Supplier Management: Work with suppliers, vendors and Managed Service Providers to support smooth system performance, • Continuous Improvement: Identify opportunities to improve workflows, processes, systems usage and staff experience, • Staff Support and Training: Provide guidance, support and digital training to help colleagues use systems confidently, • Microsoft 365 Support: Support effective use of Microsoft 365 and other cloud-based tools across the organisation, • Operational Priorities: Manage multiple systems, activities and service requests within a fast-paced environment CANDIDATE REQUIREMENTS ESSENTIAL • Relevant Qualification: Undergraduate degree or equivalent in a related discipline, • Digital Operations Experience: Previous experience in digital operations, business systems, SaaS administration, ICT coordination or a similar operational digital environment, • Systems Management: Proven experience managing digital systems, SaaS platforms or business systems within an operational environment, • Helpdesk Coordination: Experience coordinating a helpdesk, service desk or digital support function, • User Administration: Experience coordinating onboarding, offboarding and user administration processes, • Staff Support: Experience delivering staff support, guidance or training, • Microsoft 365 Knowledge: Strong digital literacy across Microsoft 365 and cloud-based systems, • Supplier Liaison: Experience working with suppliers or Managed Service Providers, • Organisation Skills: Ability to manage multiple priorities, systems and operational activities simultaneously, • Attention to Detail: Strong attention to detail with the ability to maintain accurate operational records, • Operational Mindset: Comfortable working in a fast-paced operational environment DESIRABLE • Professional Certifications: Microsoft 365, ITIL Foundation or Salesforce Administrator certification, • Project Platform Experience: Experience with Asana, ticketing tools or project management platforms, • Digital Transformation: Qualification or training in digital transformation, business systems, process improvement, project coordination or change management, • Automation Tools: Exposure to Power Automate or similar workflow automation tools, • Sector Experience: Experience within supported housing, social care, healthcare, charity or other regulated sectors, • Salesforce Knowledge: Experience using or administering Salesforce, • Microsoft Administration: Familiarity with Microsoft Intune or Entra ID, • Digital Governance: Knowledge of GDPR, SaaS governance and digital governance principles, • Knowledge Resources: Experience creating knowledge bases, SOPs or digital training resources BENEFITS • Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks, • Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme, • Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave e.g. time off for birthday or moving home, • Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave, • Family & Parenting: Generous maternity and paternity leave, paid parental leave, • Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities, • Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14805 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Sydenham, South East London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ

Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira Service Management. Work with the Service Desk Technical Lead and the Infrastructure Manager to resolve complex queries and issues relating to Isio’s IT applications. Support a growing user base of arou

As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. You will have experience working on a busy service des

Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Carrying out safe and legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manag

Lead an IT Service Desk team to provide excellent IT support to internal users and branch network, manage escalations, and maintain documentation.

Join Tesco UK in Dunmurry as a Customer Service Colleague! This role involves serving customers, managing inquiries, and ensuring an exceptional shopping experience. Be a part of a diverse, specialist team dedicated to great customer service while experiencing the benefits of working in a friendly e

This is a fantastic opportunity to lead a service desk team in xdjnayx a busy head office environment, delivering excellent IT support to internal users and the branch network.

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

Manage hybrid cloud environments and optimise Microsoft 365 services.