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Engineering Recruitment Consultant Are you an experienced Recruitment Consultant ready to join a thriving and successful team? We are a renowned engineering and technical recruitment specialist, recognised for our deep industry connections and trusted partnerships. With established relationships with over 85% of the sector, we're expanding our team and looking for a skilled recruiter to manage an exceptionally 'warm desk' within a knowledgeable and supportive environment. Role Overview: As an Engineering Recruitment Consultant, your key responsibilities will include: • Client Relationship Management:Maintain and expand relationships with existing clients while pursuing new business opportunities. Build strong, long-term partnerships with key industry players., • Tailored Recruitment Solutions:Understand clients' specific business needs and provide customised recruitment solutions to address those requirements effectively., • Business Development:Use sales acumen, business development strategies, and networking to identify and capitalise on new opportunities within the engineering sector. What We're Looking For: • Experience:Proven demonstrable experience in recruitment, particularly with a focus on delivery and business development in a corporate setting., • Communication Skills:Strong communication and presentation abilities, with a knack for engaging with clients and candidates alike., • Organisational Agility:Ability to manage and prioritise workload efficiently, adapting to changing circumstances with ease., • Structured and Strategic Approach:Ability to develop and implement structured, strategic plans to achieve business objectives., • Social Selling Proficiency:Awareness of social selling techniques, with the ability to leverage platforms like LinkedIn to connect with clients and candidates, build brand presence, and generate leads and solutions., • Customer-Centric Approach:A proactive, solutions-oriented mindset, with a dedication to delivering exceptional service., • Positive and Collaborative:A friendly team player who thrives in a supportive, collaborative work culture. What We Offer: • Flexible Work Arrangements:Options for remote working to support your work-life balance., • Marketing Support:Access to an in-house marketing team to help you build and enhance your personal brand and professional network., • Comprehensive Benefits:Including medical and life insurance, ensuring your well-being is taken care of., • Career Advancement:Opportunities to engage with external trainers to enhance your career growth and leadership development., • Team Culture:Work within a team that values support, celebrates successes, and fosters a positive working environment., • Perks:Enjoy casual Fridays with an early finish at 16:30 and participate in regular social events throughout the year. Ready to Join Us? If you're a seasoned Recruitment Consultant seeking a new challenge in a supportive and growth-oriented environment, we want to hear from you. Apply now and take the next step in your career with a company that values your expertise and offers the opportunity to thrive. Contact Hugh Nugent or Darren McVicker for a confidential discussion on how this opportunity could help you move your career and personal brand forward within the recruitment sector.

Job Title: - Helpdesk Manager Base Location: Belfast Office, BT15 3HN Job type: - 6-month Salary: £19.23 - £21.63 per hour PAYE Helpdesk Manager – Facility Management (FM) Services & Workflow Management (Social Housing) Job Purpose The Helpdesk Manager will lead and oversee Facility Management helpdesk operations, with a particular focus on supporting social housing contracts. The role ensures efficient, timely, and high-quality handling of service requests and incident management for residential clients, including coordination with internal teams and external service providers. Core aspects include workflow management, optimizing resident communication, and promoting continuous improvement for client and tenant satisfaction. Key Responsibilities • Manage the FM helpdesk team, including scheduling, training, and performance management., • Oversee and optimize workflow management for FM service requests, incident tickets, and service escalations relating to social housing projects., • Serve as primary contact for stakeholders—residents, housing officers, property managers, and contractors—ensuring robust and empathetic communication., • Implement and maintain helpdesk software and ticketing systems for streamlined service and regulatory reporting relevant to social housing., • Collaborate with technical FM teams (e.g., repairs, cleaning, safety checks, compliance) to prioritize tasks, ensuring legal obligations are met for social housing stock., • Monitor and analyze helpdesk KPIs such as response/resolution times, Right to Repair compliance, and customer/resident feedback., • Develop and enforce service level agreements (SLAs) and operational procedures tailored to social housing needs and contractual requirements., • Identify process bottlenecks and implement continuous improvement initiatives to enhance workflow, resident engagement, and service quality., • Ensure compliance with all statutory obligations, safeguarding, and health & safety policies relevant to social housing environments. Required Skills and Qualifications • Proven experience managing helpdesk or service desk operations, preferably in Facility Management for social housing or residential property services., • Strong understanding of FM service delivery models, especially within social housing, housing associations, or local authority environments., • Excellent leadership and people management capabilities., • Familiarity with helpdesk/ticketing systems and workflow tools widely used in the social housing sector., • Strong organizational, communication (written and verbal), and client-facing skills, with sensitivity to the needs of diverse resident populations., • Experience with statutory compliance (e.g., Right to Repair, gas servicing, electrical safety) in social housing., • Comfortable analyzing KPIs/SLAs and driving improvements., • Degree or certification in Facility Management, Housing, Business Administration, or related field preferred. Desirable Attributes • Experience with digital FM and housing management platforms (e.g., Northgate, Orchard, MRI, Civica, or similar)., • Practical understanding of sector standards (e.g., Decent Homes Standard, NHF Code of Conduct) and safeguarding processes., • Ability to lead resident engagement and change management initiatives., • Commitment to social value, diversity, and inclusion within FM and housing services., • Level 3 or equivalent in Leadership Management For more information reach out on or +44161 527 9451

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. Develop programs to improve technical and customer service skills across the operation. Maint

Provide remote desktop support for PCs, laptops, and mobile devices. REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network

Key Responsibilities: Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our cl

We're currently recruiting for multiple Graduate IT Service Desk Analysts / IT Support Engineers to support a growing portfolio of clients across the Belfast area. This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk

Desktop Support Specialist (Belfast) The Opportunity This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our

They are seeking aService Desk Engineer to provide 1st and 2nd line support across a range of client environments.

Your new company Your CompanyHays are working with a forward-thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do.With a strong growth strategy and a modern approach to technology, the business supports hundreds of

Skills: 1st/2nd line support it support desktop support service desk support. This role involves a wide range of technical support tasks, from remote desktop support to network security management. Provide remote desktop support for PCs, laptops, and mobile devices.

Version 1 are a true global leader in business transformation.For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, an

The Vacancy It's an exciting time to join Fieldfisher in Belfast! Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region.This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innova

Desktop Support Specialist (Belfast). We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is

The Senior IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL bes

Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition.Join us, and let’s shape the future together.We are in a period of exclusive direct sourcing for this role and are not currently

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal s

Victim & Survivors Service in Belfast seeks an Administrative Officer (with reception duties) to manage client interactions, handle communications, and maintain office administration systems.

We’re looking for a Service Desk Analyst who thrives in a fast-paced, client-focused environment and enjoys delivering high-quality technical support while contributing to the smooth running of a dynamic IT function. Proven experience providing 1st and 2nd line support within an IT Service Desk en

Service Desk Analyst page is loaded## Service Desk Analystremote type: Hybrydowylocations: Newtownabbeytime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10119204We are recruiting a Service Desk Analyst to support our Service Desk in Belfast

The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. Experience: 1+ years as an IT Service Desk Analyst or similar role. Continuous Improvement: Identify opportunities for process improvements and contribute to the implementation of best practices within

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team.We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office.This will be a 12 month Fixed Term cont

This hybrid role entails incident management and remote technical support.

This exciting position is ideal for someone who thrives in a fast-paced environment, solving problems and engaging with clients. Ocho People is looking for an IT Support Analyst to join their Belfast team in a hybrid role. Applicants should have experience with service desk tools such as Zendesk and

Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The QA Automation Engineer proactively assists with the business stream Operations with increasing the

An environment that deeply cares about its values Values | PA Consulting Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations an

A leading technology training provider in Belfast is seeking a Graduate IT Service Desk Analyst. This position offers graduates a chance to provide 1st and 2nd line IT support within various client environments. A full UK driving license is essential for this role, which promises excellent career pr

A leading recruitment agency in Northern Ireland is seeking an IT Support Technician to assist with day-to-day support issues and manage the service desk. Responsibilities include monitoring support tickets, deploying and supporting Windows PCs, and managing Active Directory. Competitive salary and

Work collaboratively with 3rd‑line infrastructure and application support teams to maintain, improve, and support all core infrastructure services, contributing to maintenance and service improvement activities. IT Service Desk – Foot Anstey McKees. You will play a key role in delivering consist

Keep Incidents / Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress. Build and maintain good relationships with the Service Desk Analysts globally. Experience working as a 1st line Service Desk Analyst.

Your Company is seeking a Service Desk Analyst to deliver high-quality IT support in Belfast. Essential skills include experience providing 1st and 2nd line support, knowledge of Microsoft 365, Azure, and a focus on cyber security. This full-time role offers professional development and an inclusive

A forward-thinking law firm in Belfast is seeking a Service Desk Analyst to provide high-quality IT support to over 700 colleagues. This role offers a chance to be part of a collaborative team in a growing firm with a commitment to professional development. You will manage incidents and ensure smoot

As a Service Desk Analyst, you will play a key role in delivering high‑quality IT support to colleagues across the business. Providing 1st and 2nd line technical support to a large user base via the IT Service Desk. Proven experience providing 1st and 2nd line support within an IT Service Desk env

Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Our ASPIRE Global Service Centre is the central hub of our Service Management operations. With a focus on supporting sel

With a focus on supporting self‑service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orche

This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high‑quality IT support to colleagues across the business. Prov

Business Support Clerk - Admin & Clerical ⚠️ Reason for Hire: Vacant post Rate: • PAY: £13.47 per hour Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom Main Purpose of Job: To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills. • ✅ To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively. To represent the line manager in routine matters within the scope of responsibility. • ✨ To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards. ️ Summary of Responsibilities and Duties: Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management). Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties. Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations. IT Utilisation: Use basic office IT software and specific council/department IT systems. Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information. Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT). Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required. Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed. Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders. Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards. Training and Development: Identify personal and team training needs and participate in skill enhancement programs. Other Duties: Conduct other relevant occasional duties as assigned by the line manager. ‍ Employee Specification: ⭐ Essential Criteria: • ️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel., • ✔️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews. Special Skills and Attributes: Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview): Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes. Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers. Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives. Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses. IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data. Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines. Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe. ℹ️ Additional Information: Temporary cover for a vacant post pending recruitment

Business Development Manager | IT & Telecoms Managed Services Location: Belfast (Hybrid / Field-based) Salary: £30k – £38k Base (Negotiable DOE) + Uncapped Commission Car allowance: £450pm during probation / Company EV vehicle & charger provided after probation OTE: £45k – £70k+ (Top earners exceeding £100k) Overview Our client, a leading Belfast based Managed Service Provider (MSP), is currently expanding their commercial team. Known for their technical excellence and people first culture, they are looking for an experienced Business Development Manager who can drive growth across both new and existing accounts. This isn't a micro-managed environment. The Sales Director values autonomy as long as the numbers are being hit, you have the freedom to manage your own diary. Why This Role is Different Most MSPs make you wait months for commission or set impossible thresholds. This firm does things differently: • Zero Threshold for 6 Months: You are paid on every single penny you sell from day one through your probation period., • Dual revenue stream: You aren't just hunting; you’ll have access to an existing customer base to upsell and cross-sell., • High value commissions: With upfront percentages and recurring revenue splits, your pipeline builds long-term wealth. The Product Landscape Our client provides a comprehensive one stop shop for business technology. We are looking for candidates who have experience in either or both of the following areas: 1. Unified Communications & Connectivity • Cloud Telephony: Hosted VoIP and PBX systems (e.g., 3CX, Teams Voice, Gamma)., • Connectivity: Business Broadband, Dedicated Leased Lines., • Mobile: Bespoke business mobile fleets and multi-network SIM solutions. 2. Managed IT & Infrastructure • Cloud Services: Azure, Microsoft 365, and Hosted Desktop solutions., • IT Support: Managed helpdesk services and pro-active maintenance contracts., • Cyber Security & Infrastructure: Firewalls, disaster recovery, and hardware lifecycle management. Skills & Requirements Key Requirements: • Sector Experience: Minimum of 2-3 years in a B2B sales role within IT Services or Telecommunications, • Technical Literacy: Ability to discuss technical solutions (like Cloud vs. On-prem or the benefits of moving to a VoIP platform) confidently with MDs and IT Managers., • The Hunter Instinct: Proven experience in full sales cycle within an MSP environment this can be with both net new business or upselling to existing clients., • Account Management: Ability to audit existing client setups, identify gaps in their tech stack, and present value add solutions., • Commercial Acumen: You should understand Gross Profit (GP) and be comfortable negotiating contracts ranging from small upgrades through to full digital transformation., • Full UK Driving License: Necessary for site visits across Northern Ireland. Personal Attributes: • Self-Management: You aren't someone who needs a manager looking over your shoulder. You manage your own diary and your own activity., • Resilience: You can handle the long game. Whether it’s a 2 week quick win or a 9-month complex infrastructure project., • Adaptability: Comfortable in a team of 9 where agility and communication are key. The Financials Our client offers three distinct salary bands tailored to your experience level and proven track record: £30,000 base with a £9,000 monthly GP target (£45k OTE) + car allowance £35,000 base with a £12,500 target (£55k+ OTE) + car allowance £38,000 base with a £15,000 target (£70k OTE) + car allowance Top Performer Insight: The current top biller is earning over £100k per year, regularly seeing commission checks of £10k+ in a single month. Unrivalled Commission Structure Commission is paid upon installation (typically a 4–6 week turnaround): • New Business & Lapsed Clients: 25% Upfront / 15% Recurring, • Existing Clients (New Product): 20% Upfront / 10% Recurring, • Existing Clients (Upsell/Expansion): 15% Upfront / 5% Recurring The Setup & Culture • The Team: You’ll be joining a high energy team of 9, supported by 2 internal desk sales professionals to help with lead flow and admin., • Flexibility: Everyone is in the office on Fridays for team collaboration and reporting. For the rest of the week, you are trusted to manage your time between home and field based meetings., • The Car Package: You will receive a car allowance during your probation. Upon successful completion, you’ll receive a company car, and the business will pay to install an EV charger at your home for free. What We Are Looking For • Industry Experience: You must have a background in selling IT Services or Telecommunications., • Versatility: You are equally comfortable hunting for new logos as you are farming and relationship managing existing clients., • Ambition: You are motivated by a high earning potential and have a history of hitting or exceeding targets. If you are a Belfast based sales professional looking for a transparent, lucrative, and flexible move, apply today for a confidential discussion

This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement. Drive service excellence through strong ITSM processes and governance. Lead service improvement initiatives, automation and knowledge management.

European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning. Provide first-class IT support across incidents and service requests.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery

IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. Service Desk Engineer - Preston Brook. Prioritise and manage workflow through the ITSM system (ServiceNow).

Blue Cross For Pets is seeking an IT Service Desk Analyst to join their Information Services team in Burford.

Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. As a Level 2 Service Desk Consultant you will take ownership of diagno

One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Responsibility for troubleshooting IT rel

We’re recruiting on behalf of a growing IT services provider for an experienced 2nd Line Service Desk Consultant to join their technical support team. You’ll also collaborate closely with 1st and 3rd line teams, contribute to knowledge sharing within the service desk, and help support and mentor

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh