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Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership of key business systems, ensuring they support operational, financial, and strategic needs across the organisation. Key Responsibilities: Systems Ownership & Expertise • Administer and optimise RSM (InTime & InPay) and Microsoft Dynamics 365 Business Central, including configuration, permissions, bespoke workflows, and system integrations (Bullhorn > RSM, TLK > RSM, RSM > Sixcel)., • Support Payroll, Billing, Management Accounts, and wider business teams across RSM, Business Central, Continia tools, and Jet Reports., • Manage software releases, updates, and change requests; test and assess impacts; ensure compatibility with custom features., • Provide 2nd/3rd line support for Business Central, RSM, Bullhorn ATS, Power BI, and related applications., • Lead or contribute to system implementations, upgrades, and enhancement initiatives., • Collaborate with developers, analysts, and third-party vendors to deliver improvements and user-focused solutions., • Resolve escalated incidents efficiently and communicate proactively with stakeholders regarding updates, training needs, and new features., • Monitor supplier performance against SLAs, raise and manage support tickets, and escalate when necessary., • Experience as a Business Systems Analyst or in a similar applications-focused role., • Strong knowledge of Microsoft Dynamics 365 Business Central., • Understanding of Payroll, Billing, and Finance process flows., • Competent with reporting., • Awareness of integration processes across systems., • Excellent stakeholder and vendor management capabilities., • Experience with Continia (Document Output & Capture)., • Background in recruitment or staffing industry systems., • Experience with RSM (InTime & InPay) is highly desirable., • Familiarity with Power BI for reporting and analysis.Personal Attributes:, • Analytical thinker with strong attention to detail., • Proactive, solution-driven mindset., • Clear and confident communicator., • Able to work independently and as part of a cross-functional team.

IT Support Desk Agent (1st and 2nd Line) £35,000 to £40,000 basic Fareham: 4 days onsite, 1 day from home Permanent | Full-time The opportunity… This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement. You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service. What you’ll do • Handle support tickets via phone/email/chat (triage through to resolution), • Troubleshoot hardware, software, and basic network issues, • Support web-based applications and secure portals, • Administer users, permissions and access (Windows/Linux), • Maintain accurate ticket notes, documentation and knowledge articles, • Escalate complex issues and work closely with wider IT teams What you’ll bring • 2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support, • Good Windows and Linux support skills, • Web application support experience, • SFTP knowledge, • Network fundamentals (TCP/IP, DNS, DHCP, VPN), • Strong communication and customer service mindset, • Awareness of cybersecurity and data protection basics What’s next? To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you’ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team’s success. We’re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you’re ready to bring your expertise to a place that values your growth and development, we’d love to hear from you! Benefits of working for Tailor Made Technologies: • A competitive salary., • Training opportunities set out with a clear training structure., • Progressive working environment with access to voice your opinions to decision makers., • 25 days holiday plus bank holidays., • Your birthday off., • Flexi health plan cover and access to a range of Health Benefits., • IT Purchasing Scheme., • Company Pension., • An active Social Committee who plans monthly competitions and events. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: • Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems., • Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements., • Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference., • Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations., • Technical Documentation: Create and maintain comprehensive documentation., • Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software., • Training and Mentoring: Provide guidance and support to Junior Engineers and support staff., • Microsoft Windows desktop and server configuration and support experience., • Microsoft Exchange On Prem and Online configuration and support experience., • Terminal server environment configuration and support experience (Citrix, AVD, RDS)., • Active Directory configuration and administration., • Strong knowledge and understanding of Group Policy., • Strong general networking skills (CLI, Subnetting, NAT)., • Good understanding of DNS., • Router configuration and support experience (Cisco, HP, Draytek)., • Firewall configuration and support experience (Watchguard, SonicWALL)., • HP ProLiant and Dell PowerEdge Server Hardware support experience., • VMware and Hyper V support experience (VCP an advantage)., • Storage technologies (NAS, NetApps, Synology)., • Strong understanding of Office 365., • Strong understanding of Microsoft Azure., • Strong understanding of Microsoft Intune., • Excellent communication skills., • Organisational skills., • Results driven with a proven track record., • Team player., • Self-motivated and proactive.

Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: • A competitive salary., • Training opportunities set out with a clear training structure., • Progressive working environment with access to voice your opinions to decision makers., • 25 days holiday plus bank holidays., • Your birthday off., • Flexi health plan cover and access to a range of Health Benefits., • IT Purchasing Scheme., • Company Pension., • An active Social Committee who plans monthly competitions and events. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, their in-house teams tailor their services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client’s 2nd Line IT Service Desk Engineer: • To provide excellent customer care and support through efficient and organised ticket management., • Providing first response fixes to customers via the phone, live chat or email., • Providing resolution to incidents, requests, and appropriately escalating all others., • Ticket triage – assessing ticket priorities and escalating when required., • Liaising with third parties and customers with regards to incident resolution and requests., • Handling customer requests and escalate according to company procedures., • Manage work queues and prioritise events, ensuring compliance with SLAs., • Experience with how an ITIL service desk runs., • Active Directory configuration and administration., • An understanding of Group Policy., • General networking skills., • An understanding of DNS., • Good understanding of Office 365., • Good understanding of Microsoft Azure., • Excellent communication skills., • Organisational skills., • Results driven with a proven track record., • Team player., • Self-motivated and proactive., • Ability to be resilient and to work under pressure.

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities:You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.Job Requirements: • Strong troubleshooting and problem-solving skills, • Excellent communication abilities, • Ability to manage and prioritise multiple tasks

Control Systems Engineer I’m currently partnering with a top-tier engineering consultancy that is effectively redefining what is possible in the maritime sector. Born from the high-stakes, fast-paced world of America’s Cup racing, this firm has pivoted its world-class expertise toward global decarbonisation. They aren't just a design house; they are a multidisciplinary innovation hub seeking the best and brightest engineers from maritime, automotive, and aerospace backgrounds to solve the industry’s most complex performance and sustainability challenges. This company has moved well beyond the R&D phase and is now in a significant scale-up phase following landmark orders for its patented wind-propulsion technology. They have recently secured major contracts for dual-fuel tankers and are expanding their portfolio across commercial shipping, workboats, and the high-performance leisure sector. The seat is empty because the team is growing to meet the demands of "first of class" deliveries. You’ll be joining at a pivotal moment where your work translates directly into award-winning, real-world hardware that is already proving to reduce emissions by over 30% in active service. Forget standard "maintenance" engineering; this role sits at the early-stage concept and development level. You will be responsible for the design and support of complex control systems that drive "foiling flight" and wing propulsion. • The Complexity: You’ll be utilizing Matlab/Simulink for high-fidelity modelling and simulation of dynamic vessel systems., • The Integration: You will work cross-functionally with Naval Architects and Mechanical Engineers to integrate flight control solutions, hybridisation, and electrification into the overall vessel architecture. The Requirement • Degree-qualified (Bachelor’s or Master’s) in Electrical, Control Systems, or a related engineering discipline., • Proven proficiency in Matlab/Simulink for modelling and simulation., • Strong C/C++ skills for the implementation of control algorithms.

This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. Training opportunities set out with a clear training structure. An active Social Committee who plans monthly competitions and events.

Recruitment Consultant / Senior Recruitment Consultant All potential candidates should read through the following details of this job with care before making an application. £DOE + Benefits Portsmouth Interaction Recruitment is one of the UK's leading independent recruitment agencies offering a quality and consultative service to both our clients and candidates. Due to high levels of continued success and expansion we are currently seeking xrnqpay trainees and experienced consultants to run and grow a busy desk based out of ...

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

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Log calls using service desk tools ITIL processes, work within these frameworks to deliver customer service levels >. Wanstor stands at the forefront of the industry with a full portfolio of high‑quality services. From our award‑winning managed services to our robust data and development capabil

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