Service desk jobs in HorshamCreate job alerts

Technical Consultant Location : Horsham, West Sussex Salary : Up to £50,000 + potential commission About the Role We're working with an established and growing IT services business that is looking for an experienced Technical Consultant to join their team. This is a varied, hands-on position that combines technical consultancy, presales, project delivery and escalations. You'll play a key role in understanding client requirements, designing and delivering technical solutions, and supporting the wider technical team when complex issues arise. The role would suit someone who enjoys working directly with customers, taking ownership of projects from initial design through to completion, and acting as the technical point of reference within an MSP environment. Key Responsibilities Work closely with clients to understand their technical requirements and recommend appropriate solutions. Support presales activities, including technical discovery, solution design, scoping and client presentations. Take ownership of technical projects from initial planning and design through to implementation and handover. Lead and deliver infrastructure, cloud, Microsoft 365 and networking projects. Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues. Produce technical documentation, project plans and solution designs. Work alongside the Service Desk, Project and Account Management teams to ensure successful client outcomes. Provide technical consultancy and guidance to customers throughout the project lifecycle. Identify opportunities to improve client infrastructure, security and overall IT environments. Ensure projects are delivered on time, within scope and to a high technical standard. About You We're looking for someone with strong technical knowledge who can operate comfortably across both technical delivery and client-facing consultancy. You'll ideally have: Previous experience working within an MSP / Managed Services environment. Experience delivering IT infrastructure and cloud projects from start to finish. Strong knowledge of Microsoft 365 and Azure. Good understanding of networking, servers, virtualisation and cybersecurity. Experience supporting or designing technical solutions for customers. Previous involvement in presales, solution design or technical scoping. The ability to troubleshoot and resolve complex technical escalations. Strong communication and client-facing skills. Excellent organisation and project ownership skills. A genuine desire to develop technically and take ownership of your work. What's on Offer? Salary up to £50,000, depending on experience. Potential commission on top of salary. A varied role combining consultancy, presales, project delivery and escalations. The opportunity to work on interesting and technically challenging projects. A position with genuine responsibility and client interaction. Career development within a growing IT services environment. If you're an experienced 3rd Line Engineer, Solutions Engineer, Technical Consultant or Senior Infrastructure Engineer looking to move into a broader consultancy-focused role, this could be an excellent opportunity. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN TPBN1_UKTJ

Technical Consultant Location: Horsham, West Sussex Salary: Up to £50,000 + potential commission About the Role We’re working with an established and growing IT services business that is looking for an experienced Technical Consultant to join their team. This is a varied, hands-on position that combines technical consultancy, presales, project delivery and escalations. You’ll play a key role in understanding client requirements, designing and delivering technical solutions, and supporting the wider technical team when complex issues arise. The role would suit someone who enjoys working directly with customers, taking ownership of projects from initial design through to completion, and acting as the technical point of reference within an MSP environment. Key Responsibilities Work closely with clients to understand their technical requirements and recommend appropriate solutions. Support presales activities, including technical discovery, solution design, scoping and client presentations. Take ownership of technical projects from initial planning and design through to implementation and handover. Lead and deliver infrastructure, cloud, Microsoft 365 and networking projects. Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues. Produce technical documentation, project plans and solution designs. Work alongside the Service Desk, Project and Account Management teams to ensure successful client outcomes. Provide technical consultancy and guidance to customers throughout the project lifecycle. Identify opportunities to improve client infrastructure, security and overall IT environments. Ensure projects are delivered on time, within scope and to a high technical standard. About You We’re looking for someone with strong technical knowledge who can operate comfortably across both technical delivery and client-facing consultancy. You’ll ideally have: Previous experience working within an MSP / Managed Services environment. Experience delivering IT infrastructure and cloud projects from start to finish. Strong knowledge of Microsoft 365 and Azure. Good understanding of networking, servers, virtualisation and cybersecurity. Experience supporting or designing technical solutions for customers. Previous involvement in presales, solution design or technical scoping. The ability to troubleshoot and resolve complex technical escalations. Strong communication and client-facing skills. Excellent organisation and project ownership skills. A genuine desire to develop technically and take ownership of your work. What's on Offer? Salary up to £50,000, depending on experience. Potential commission on top of salary. A varied role combining consultancy, presales, project delivery and escalations. The opportunity to work on interesting and technically challenging projects. A position with genuine responsibility and client interaction. Career development within a growing IT services environment. If you're an experienced 3rd Line Engineer, Solutions Engineer, Technical Consultant or Senior Infrastructure Engineer looking to move into a broader consultancy-focused role, this could be an excellent opportunity. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

Salary: Competitive salary plus Veolia benefits Hours: 4 on 4 off 12 hour shift pattern of 2 days and 2 nights, 7 rotations of these followed by 18 days scheduled holiday. Training on days for 4 weeks Location: Horsham, RH12 4AL When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As an Operational Performance Engineer you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Refer an Engineer to us once you've joined and earn £1000 Access to our company pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household Ongoing training and development opportunities, allowing you to reach your full potential Role Summary The OPC Service Desk Engineer provides critical 24/7 remote monitoring, technical control, and front-line support across our national Combined Heat and Power (CHP) fleet. In this role, you will act as the primary technical point of contact-diagnosing faults remotely, adjusting operational parameters, coordinating with field engineers, and ensuring high-quality communication with customers. Key Responsibilities Remote Monitoring & Control: Investigate plant faults, perform system resets, adjust operational parameters, and manage fault escalation. Engineer & Customer Support: Professional handling of 24/7 inbound calls from field engineers and customers to ensure rapid issue resolution. Reporting & Data Analysis: Produce accurate KPI, performance, and availability reports for management and customers. Shift Operations: Work effectively as part of a 24/7 rotating shift team, maintaining seamless shift handovers and clear task tracking. Adhering to written procedures when carrying out tasks Qualifications & Essential Skills Previous experience in a similar role is beneficial Education: HNC standard (or equivalent) in an engineering discipline, preferably with exposure to power generation. Digital & IT Tools: Proficient in both Google Suite (Docs, Sheets, Workspace) and Microsoft Excel. Experience with Microsoft Access and Power BI would be beneficial. Technical Knowledge: Electrical and/or mechanical understanding, ideally in relation to power generation. Core Competencies: Strong analytical abilities, problem-solving skills, and clear verbal and written communication. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Senior Recruitment Consultant - Construction (Trades & Labour) Location: Sussex About ITS With over 50 years' experience in the construction sector and a network of 19 offices across the UK, ITS is a well-established and highly respected recruitment consultancy. Each office operates with a strong local focus, backed by hands-on leadership and supported by a wider group infrastructure. This model allows us to deliver a tailored, high-quality service while maintaining a collaborative and high-performing culture. Our Sussex office has a strong reputation and long-standing client relationships across East & West Sussex and the surrounding areas. The Opportunity We are looking to appoint an experienced Senior Recruitment Consultant to take ownership of a warm Trades & Labour desk within our Sussex office. You'll be joining a successful team of three consultants and a resourcer, supported by an experienced Director. This is a hands-on billing role with the opportunity to further develop an already established desk, rather than build from scratch. With multiple existing PSL agreements and a strong local client base, this role offers immediate opportunity alongside long-term growth potential. Your Role Develop and grow an established Trades & Labour desk Build and maintain strong client and candidate relationships Maximise existing PSL agreements and generate new business opportunities Work collaboratively with the sales manager and wider team Deliver a high standard of service in a fast-paced freelance environment Manage your own time and pipeline effectivelyWhat We're Looking For Proven experience in recruitment (ideally construction, Trades & Labour or white collar) Strong billing track record and commercial awareness Ability to develop relationships and win business Highly organised with strong time management skills A driven, resilient, and professional approachWe are also open to experienced recruiters from other sectors who can demonstrate consistent performance and the ability to adapt to a fast-moving market. Progression & Support ITS is committed to developing its people. You'll receive ongoing training through both internal programmes and external partners, including REC-accredited learning. You'll also have full support to implement a growth strategy for your desk, including budget and leadership backing. We promote from within and offer genuine long-term progression, with many of our Directors having started as consultants. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Clear pathway to management, Directorship, and equity opportunities

Hours: Monday to Friday, Shift pattern: 8:30 am - 5:30 pm Office Location: Horsham, West Sussex Who are Global 4? We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4! What Will You Be Doing? Work with the Technical Team acting as a single point of contact for IT issues, changes and queries. Deliver training sessions, and programmes (typically one to one) to end users. Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging. 1st line end user support - troubleshooting of IT related problems. Troubleshoot networking and infrastructure issues and escalating when appropriate. If appropriate escalate unresolved calls to other members of the Client Experience Team or third parties. Log all calls in the Service Desk Call Logging system. Monitoring of customers systems using remote monitoring and management tools Performing daily checks of systems and services and reporting on the condition of these. Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner. Maintain a high standard of customer service for all support queries. Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information & provide training if required. Liaise and work with external technical support teams where appropriate. Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts. Raise deficiencies in process and procedure with the Technical Team Lead or Client Experience Manager as soon practicably possible. What do we need from you? Consistent quality focus and resolution discipline. Experience stabilising customer faults, escalations, and conflict. Clear technical communication with customers and partners Strong documentation accuracy and process adherence. Structured workload management in high-volume environments. Professional, presentable, approachable and courteous. Excellent telephone manner. Attention to detail and ability to listen and learn. Tenacious and willing to go the extra mile. Ability to develop technical and client experience skills in line with the services offered by the business. What benefits will you receive? 50% off our Broadband & Utility packages, completely free after two years £1,000 Refer A Friend Scheme 33 days holiday allowance including bank holidays 5 additional days leave granted based upon length of service £250 Bright Ideas Scheme • Kudos Employee Recognition Scheme – Including Days Out Buy & Sell holiday allowance scheme Death in service benefit Pension scheme Eye care vouchers Friday fridge Paid Charity leave

Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations. Salary: £30-32K Location: Office based, own transport is required due to rural location. Parking available Hours: 8.00am - 5pm Mon-Fri Hire Desk Controller duties: Process customer quotations and orders Monitor and update the database, and send out confirmation of hire Ensure off-hire, on-hire and thorough examination jobs are raised for engineers Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required Build and maintain strong relationships with customers to encourage repeat business. Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks Liaise with the service team and engineers regularly Maintain strong customer relationships and high levels of service Skills and experience: Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector Highly organised and attention to detail Good IT skills

As a VBSE ENOC Service Desk Analyst, you'll play a vital role in keeping mission-critical services running smoothly for Vodafone's business customers. Experience managing tickets, incidents, or escalations within a technical support, service desk, or operational environment. With £11bn invested in

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Service Desk Supervisor to join our Network Health team! Our mission? To switch up the status quo and be

Experienced 2nd Line Service Desk Engineer to provide technical support in a financial services environment, handling escalated incidents and acting as a technical expert.

IT Service Desk Engineer needed to support IT infrastructure, O365, and provide technical assistance.

Provides first and second-line IT support as a Service Desk Analyst, handling user requests and resolving technical issues for an organization's technology operations.

Act as the key escalation point for technical and service issues.

Seeking a Service Desk Team Lead in Ringwood, Hampshire to manage incident and request lifecycles, provide customer service, and assist with operational cover during busy periods.

Provides first-line technical support for IT incidents and service requests, diagnosing and resolving issues, managing ticket queues, and ensuring professional IT support experiences.

Previous experience working in a service desk or IT support environment. Service Desk Analyst 3-Month Initial Contract100% On site in Eastleigh £21. Handling incidents and service requests using ITSM tools.

Provides first-line technical support to customers via ticketing platform, email, and phone, diagnosing and resolving issues.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.An exciting opportunity has arisen for an innovative and confident individual to join my client's IT team.They are an organisation driven by strong values, always putting the community firs

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + BenefitsAre you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and

Apprenticeship opportunity for an IT Service Desk role in Edinburgh, focusing on first-line support, incident logging, and customer issue resolution.

A positive attitude and great customer service skills.

ROUTES ARE BASED AT OUR EXETER DEPOT IN DEVON.SELF-EMPLOYED COURIER DELIVERY DRIVER, PEAK SEASON, C&W TRANSPORT LTD.PLEASE READ THIS BEFORE YOU APPLY.Every route starts and finishes at our depot in Exeter, Devon.You will be delivering in and around Exeter.You will not be delivering in your own area.

Complete your agreed round safely and provide a friendly service to local customers. Provide a reliable and friendly service.

HGV Class 2 Driver We have a fantastic new job opportunity for a professional and reliable driver to support household and commercial removals while delivering excellent customer service. If you've also worked in the following roles, we'd also like to hear from you: Class 2 Driver, HGV Driver, LGV D

Complete your agreed round safely and provide a friendly service to local customers. Provide a reliable and friendly service.

The Recruitment Crowd are currently recruiting on behalf of our well known and industry-leading client based in the Crawley area.Tonne drivers to join the team.Hours: Monday to Friday 09:30am starts Pay Rates: £16.PAYE Per Hour Location: Crawley, RH10 Job Type: Temp to perm The role: Deliveries and

We are currently looking for HGV/Class 2 drivers for our client who is a market leader within the Waste Management Industry.This will be based at Crawley and will cover Sussex and the South East.Ongoing Temporary work with very long shifts Essential Skills: ·Full Cat C ( Class 2 ) Licence ·Valid C

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star rated driving school with 500 instructors already on the road nationwide — and we’re expandin

Are you looking for a full-time, permanent Bus Driver role Where you're treated as an individual, not just a number? In a bus company with a modern fleet? Paid breaks? Free on-site parking? Where set rolling rotas offer guaranteed hours and predictability? 4 day working week (currently no Sundays an

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star rated driving school with 500 instructors already on the road nationwide — and we’re expanding acr

Early Morning Delivery Drivers Needed! Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.We're looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a te

We are seeking an experienced Reach truck and Counter Balance forklift driver to join our warehouse team in Crawley, West Sussex.The job involves manual handing of products along side of forklift operating.The candidate should have a knowledge of warehousing and be able to use a handheld scanner for

GBP hourly Essential requirements for HGV 2 Driver: Valid UK HGV Class 2 (Category C) Driving Licence Valid Driver CPC Qualification and Digital Tachograph Driver Card Minimum 1 year of HGV Class 2 driving experience No more than 3 penalty points on your driving licence * Able to provide a 5

HGV Class C1 Driver Location: GU6 - Guildford, Crawley & surrounding areas Pay: £160 per day PAYE Hours: 7:30am – 4:00pm Job: Delivering pallets, 10 drops per day We are a growing logistics and transport company looking for an experienced and reliable HGV Class C1 Driver to join our team for ongo

Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. We offer a range of services including planned and reactive maintenance and highway improvement schemes.

HGV CLASS 1 DRIVER – SHUNTING / TRUNKING – EAST MIDLANDS GATEWAY, DERBYSHIRE / ROCESTER, STAFFORDSHIRE.Submit your CV and any additional required information after you have read this description by clicking on the application button.People Solutions are currently recruiting for HGV Class 1 Drive

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. Communication Skills and customer service orientated. We have become one of the leading rental companies in the UK, thanks to our comprehensive fleet and excellence in customer serv

Warehouse Operative – Immediate Starts Available Location: Gatwick (RH10) Pay Rates Twilight Shift: From £12.PAYE) Contract: Ongoing with permanent opportunities for the right candidates Join a Leading Parcel Distribution Team The Recruitment Crowd are currently recruiting on behalf of our indust

It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. What you will be doing In this exciting

Work Strata are hiring warehouse operatives for our well-known engineering client based in Eye, Suffolk.Successful candidates' daily responsibilities will include working to company procedures, assisting in the packing and shipping process, transporting stock around the warehouse using delivery cage

Job Title: Warehouse Operative Location : Wimblington, March Salary: £12.Monday to Friday (14:00-20:00hrs) £13.Monday to Friday (20:00-22:00hrs) £13.On 4 Off Days (06:00-18:00hrs) £13.Nights Monday to Friday (18:00-06:00hrs) Job Type: Full-time, Permanent Shifts Available: There are two shifts a

Job&Talent do NOT charge any fees for our services.

Applications are welcomed from individuals with backgrounds in customer service, retail, hospitality, sales, marketing, warehouse operations, call centres, care work and other customer-facing roles. If you are looking to gain experience in sales, marketing and customer service, apply online with you

Identifying opportunities to improve how we support customers and enhance service delivery. Use your knowledge to talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence. Protection for you and your family, with company-funded de

We are looking for someone who: Has experience in IT support or service desk roles. Are you a technically skilled and service-oriented IT professional looking to work in a dynamic educational environment? We are recruiting a full-time IT Support Analyst to join a highly regarded independent school i

Are you passionate about delivering exceptional customer service and have experience in the insurance industry ? We’re looking for an Insurance Customer Service Advisor to join our dynamic team and make a real impact. Ability to work in a fast-paced environment while delivering outstanding service

Bi-lingual Customer Service Advisor fluent in French and English required for a luxury brand.

Install, configure and support Windows 11 desktop environments. Maintain endpoint devices including desktops, laptops, mobile devices, and printers. Ensure IT incidents and service requests are resolved efficiently.

Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a Dutch-Speaking Customer Service Advisor to join our client's team. Job title: Dutch speaking Customer Service Advisor. Prior experience in a customer service role is advantageous.