Senior IT Engineer
1 day ago
Horsham
Senior IT Support Engineer MSP Experience | Horsham | £45,000£50,000 Location: Horsham, West Sussex Type: Full-time, Permanent Salary: £45,000£50,000 per annum Schedule: Monday to Friday Are you an experienced IT Support Engineer with a strong background in Managed Service Providers (MSPs)? Do you thrive in fast-paced environments, enjoy project ownership, and want to make a real difference in a collaborative team? Were looking for a Senior IT Support Engineer to join a growing business in Horsham. You'll be part of a close-knit team delivering first-class technical support and solutions to a variety of clients with plenty of room to take the lead on exciting projects. Why Apply? Competitive salary: £45,000£50,000 Join a supportive and forward-thinking team Autonomy and ownership in technical delivery Excellent customer interaction and key account involvement Opportunities to grow and develop your skillset What Youll Be Doing: Taking the lead on client projects from start to finish On prep - 365 Acting as a key account manager for key clients Supporting and mentoring junior engineers Troubleshooting and resolving software, desktop, and network issues Installing and configuring operating systems and software Managing help desk tickets and ensuring SLAs are met Maintaining clear documentation for all technical processes Working collaboratively to continuously improve system performance What Were Looking For: Experience working in an MSP environment essential Strong desktop, server, and network troubleshooting skills Working knowledge of firewalls, routers, and network infrastructure Excellent verbal and written communication skills Logical thinking and a proactive problem-solving mindset MCSE or relevant certifications preferred (but not essential) UK Driving Licence required Able to reliably commute to Horsham RH13 or planning to relocate About the Company This is a tight-knit team that values collaboration, trust, and a customer-first approach. Youll never be just a number instead, youll be supported to grow, lead, and make your mark. Location Office-based role 3 days a week Horsham RH13, West Sussex 2 days WFH available Requirements Must have a UK Driving Licence Must have MSP Experience Must have the right to work in the UK TPBN1_UKTJ