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Trainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. Our Skills Bootcamp is a fully funded Skills Bootcamp for Devon residents only (*eligibility funding criteria apply), leading to a job interview with emplo

Recruitment Consultant Exeter, Devon OTE £60,000+ | Uncapped Commission | Hybrid Working | Clear Progression Are you an ambitious consultant ready to build something of your own with the backing of a respected, established brand? At Proactive Appointments, weve been delivering IT contract and permanent recruitment solutions for over 35 years. With offices in Surrey and Exeter, we are trusted specialists in our market and were growing. We are now looking for a driven Recruitment Consultant to join our high-performing Exeter team and build a successful desk within IT recruitment. Why This Role? This is not just another recruitment role. You will have the autonomy to grow your own desk, the support of an experienced delivery team, and the opportunity to build long-term client partnerships in a strong and resilient IT market. Whether you are currently a: • Recruitment Consultant, • Account Manager, • Delivery Consultant The Role • Building and developing new client relationships across the UK IT market, • Managing the full recruitment lifecycle, • Winning new business through proactive outreach and networking, • Acting as a trusted advisor to clients, offering market insight and hiring strategy, • Working collaboratively with our delivery team to maximise placements, • Experience in a client-facing recruitment role (any sector considered), • Strong communication and relationship-building skills, • Target-driven, ambitious and commercially aware, • Resilient, proactive and self-motivated, • High energy with a strong work ethic, • Uncapped commission structure with realistic OTE £60,000+, • Competitive basic salary, • Hybrid working (1 day per week from home), • Early finish on Fridays, • 29 days holiday, rising to 34 with service (including bank holidays), • Clear career progression and structured development, • Supportive and experienced leadership team If you are motivated by achievement, earnings and the opportunity to build something meaningful within an established recruitment business, we would welcome a confidential conversation. Apply now with your CV. JBRP1_UKTJ

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role: Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress

As we continue to expand across the UK, we deliver innovative technical advice and practical solutions to a diverse client base-ranging from private individuals to major international organisations. Our work spans multiple sectors, including construction, infrastructure and renewable energy. Our growing portfolio encompasses a wide variety of projects, each offering exposure to unique services, challenges and learning opportunities. Employees benefit from an excellent training programme, ongoing mentorship from experienced specialists, strong collaboration across the business and the potential for rapid career progression. We are committed to supporting a healthy work-life balance and fostering a positive, inclusive working environment. As both a company and as individuals, we value honesty, openness, integrity, personal excellence and continuous self-improvement. We take pride in delivering on our commitments, providing technical and environmental services of the highest quality. Client satisfaction is central to our success. The Job Role We are currently recruiting Engineering Geologists and Geo-environmental Engineers to join our well-established and knowledgeable consultancy teams in Exeter. We welcome applications from candidates with proven experience in supervising ground investigations. This role offers an exceptional opportunity to work with a broad mix of public- and private-sector clients on key and major projects. It provides valuable early-career consultancy experience, combining both site-based supervision of geotechnical investigations and office-based analytical and reporting responsibilities. Core Responsibilities The role will involve carrying out the following tasks effectively and efficiently: Completing pre-commencement Desk Study research and associated reporting. Preparing for and supervising Ground Investigations, including soil and rock logging to current standards. Liaising professionally with clients, contractors and regulatory bodies. Preparing samples and scheduling laboratory testing. Producing site logs/data and drafting Factual Reports, with increasing interpretive responsibility, including: Geotechnical: Foundation design (shallow & deep), earthworks, ground improvement/stabilisation, retaining structures, slope stability, highways and drainage design. Geo-environmental: Phased contaminated land risk assessments (generic & detailed), hydrogeological risk assessments, gas risk assessments and waste management. Complying with company policies on health, safety, welfare, quality and environmental procedures. Upholding the principles of the company's equality policy and maintaining an anti-discriminatory approach. Additional Information The responsibilities listed above are not exhaustive and may be revised to meet the evolving needs of the organisation. The post holder is expected to follow all company policies and undertake additional duties as required by their manager. Essential Qualifications, Licences & Attributes BSc/BEng in Geology, Environmental Science, Civil Engineering or a related discipline. A Master's degree and/or PhD is advantageous. 1-3+ years of relevant experience. Commitment to ongoing CPD and working towards Chartership (CGeol, CEng, CSci). Full UK driving licence and access to a vehicle for work purposes. Strong organisational and forward-planning skills. An appreciation for delivering high standards of customer service. Effective communication skills and the ability to build positive working relationships, with a focus on meeting and exceeding client expectations

Job Title: Desktop Support Analyst Contract Type: Permanent Full-Time Salary: Up to £34,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Role Responsibilities: .• Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible. • Provide expert support for Microsoft Office Suite and other Microsoft applications., • Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure., • Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates., • Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences., • Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues., • Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured., • Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as needed., • Assist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles., • Provide VIP support where required to senior members of the organisation. The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a b

The Role:We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. Assist with operational Service Desk cover during busy periods. Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k - £29k DOE + Benefits + Company Profit ShareHours: 37.

Security Service Manager (Operations Manager/ Contracts Manager)NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineersApply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB,

The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role also involves

As a Graduate Service Desk Analyst, you will immediately contribute to the service provided to the business by the Service Desk team. Participate in the smooth running of the team, ensuring adequate cover of the Service Desk queues at all times. You will be an integral part of the Service Desk team,

As a Hospitality Assistant, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations. Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you

Follow structured service desk procedures and contribute to continuous service improvement. IT Service Desk or Helpdesk role. We are recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville.

A leading housing provider in the North East of England is looking for an ICT Service Desk Analyst to provide first line operational support. Responsibilities include configuring equipment, managing user profiles, and assisting with service desk incidents.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Previous experience in an IT service desk, helpdesk or coordination role. Assist in producing service desk performance reports and identifying areas for improvement. Job Description: Temporary Service Desk Support Coordinator.

They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high‑quality technical support across a complex, regulated financial services environment. Minimum 3 years' experience in a 2nd Line Support / Service Desk Engineer role. The 2nd Line Serv

A leading employment agency in Holborn is seeking a temporary Service Desk Support Coordinator to provide exceptional IT support. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. The position offers

A leading Prop-Tech company in the UK is seeking a skilled Service Desk Analyst to support internal systems.

A leading food service company in the UK is seeking a Service Desk Analyst to provide level 1 support for internal users. This bilingual role requires fluency in English and Swedish, alongside experience in a Service Desk environment. The analyst will troubleshoot technical issues, manage incidents

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously see

Service Desk Technician (1st Line) - 12 months Fixed Term Contract. To assist the Service Desk Manager with the On-Boarding experience to all new Gymshark Employees to ensure they can hit the ground running with all the IT skills/functionality required for their roles. Experience with IT Service Man

Our customer service is critical to our users and the services we provide; having a flair for customer service is an important trait to be successful in the role. Provide excellent customer service and support to ensure timely and effective resolution of user issues. Ensure timely call resolution to

A well-established service provider in the UK is seeking a Service Desk Coordinator to manage client service requests and coordinate maintenance activities. The ideal candidate will have service desk experience and strong organizational and communication skills.

A leading entertainment and sports agency is offering a paid internship program in London for 8 weeks, starting June 15th, 2026.Interns will gain exposure to various projects, from research to data entry, while developing skills in a dynamic environment.Applicants should demonstrate strong admin, co

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Excellent customer service skills and significant experience in a customer facing service delivery role.

A local government agency is seeking an experienced ICT Support Analyst to join their ICT Service Desk Team. A strong background in customer service and ICT systems is required.

A leading consulting firm is seeking a Service Desk Senior Engineer in London, UK. This role involves providing exceptional customer service by resolving IT issues for users through various channels.

A leading renewable energy company in London is seeking an IT Service Desk Analyst for a full-time role. You will provide crucial IT support to various business units, ensuring high-quality customer service and efficient incident resolution.

A leading NHS Trust in York and North Yorkshire seeks an IT Service Desk Technician or Analyst. This role involves providing first line support to NHS staff across various locations, resolving a range of technical issues, and ensuring high levels of customer service. Ideal candidates will have exper

A leading digital gaming company is seeking an IT Support Specialist in Greater London to provide first-line IT support and resolve user issues across various channels.The ideal candidate will have strong communication skills, experience with project management, and proficiency in troubleshooting ha

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Responsibility for troubleshooting IT rel

Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time). Every day, thousands of patients contact our NHS 999 service seeking urgent care advice. We are looking for experienced P

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. Applicants should have experience in IT support, expertise in ServiceNow, and excellent communication skills. The role involves resolving incidents, delivering exceptional customer servic

A modern hotel in Blackpool is seeking a Guest Services Supervisor to enhance guest experiences through effective communication and collaboration. Candidates should have prior experience in guest services and exhibit strong problem-solving and leadership skills.

As a 2nd Line IT Service Desk Analyst, you will be responsible for delivering high-level technical support, resolving a wide range of IT incidents and service requests while maintaining excellent communication with users throughout the support process. Service Desk Analyst - 2nd Line Support - York

Service Desk IT Analyst needed in Norwich. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed. Required qualifications include an ITIL certification and experience in a Service Desk environment.

Join Air IT as a 1st Line Service Desk Engineer!. The Role: 1st Line Service Desk Engineer. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Candidates must have a previous track record of performing a Service Desk A

As an IT Service Desk Analyst, you will be responsible for logging, categorising and prioritising IT incidents and service requests, providing first-line technical support and ensuring requests are handled in line with agreed SLAs. Service Desk Analyst - 1st Line Support - York Offices. Previous 1st

A UK based SaaS firm is seeking a knowledgeable Service Desk Engineer to enhance their customer support team.

Working closely with the Service Desk, Incident Management, and Digital Field Services teams, you will help ensure users receive timely support through multiple channels, including telephone, email, self-service, and onsite Digital Drop-in Clinics. Experience working in a customer-facing IT support

As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service requests, delivering clear, calm and professional support to users. Follow structured service desk procedures and contribute to continuous service improvement. IT Service Desk or Helpdesk role.

As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You diagnose and resolve desktop and trade‑floor technology problems, assist with device upgrades

Service Desk Operations & Communication* Act as a central point of contact for back-of-house operational queries, including maintenance requests, access issues, and logistical coordination. Previous experience in a Service Desk role is important, but what’s just as important is your enthusiasm and

A leading consulting firm in London is looking for a Service Desk Senior Engineer to join their Corporate Services Information Technology team. The role involves providing high-level customer service and resolving IT queries.

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.