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2nd Line IT Support Engineer Location: Plymouth (Onsite) Salary: £32,500 £35,000 Hours: MondayFriday, 9:00am 5:30pm (37.5 hours per week) Employment Type: Full Time About the Company Our client is a fast-growing Managed Service Provider based in Plymouth. The business was created with a clear vision: to deliver high-quality IT support and services while building a professional, values-driven team. Culture and team fit are incredibly important, and the business is committed to building a collaborative environment where people take pride in their work and deliver excellent service to customers. As the business continues to grow, they are now looking to add a 2nd Line Support Engineer to the Plymouth office. The Role This is an excellent opportunity for a customer-focused 2nd Line Support Engineer to join a growing MSP and play a key role in supporting client environments. You will provide technical support across a variety of client infrastructures, resolving escalated issues from 1st line support, managing incidents and service requests, and assisting with infrastructure improvements and projects. The role will involve both remote support and occasional on-site visits to client locations, using company pool vehicles where required. Key Responsibilities Provide 2nd line technical support across client environments Troubleshoot and resolve escalated service desk tickets Support and maintain Microsoft 365 environments Administer and support Azure cloud services Manage and maintain Windows Server infrastructure Deploy and support Windows 11 devices Support Microsoft Intune / endpoint management Assist with network troubleshooting and configuration Participate in project work including migrations, deployments and upgrades Deliver excellent customer service and communication with clients Maintain accurate documentation and ticket updates Technical Skills & Experience Candidates should have experience working in a Managed Service Provider (MSP) or multi-client IT support environment. Required experience: Microsoft Office 365 administration Microsoft Azure fundamentals Windows Server support and management Microsoft Intune / endpoint management Windows 11 desktop support Networking fundamentals (switching, routing, firewalls, VPNs) Strong troubleshooting and problem-solving skills Experience using IT service desk / ticketing systems Personal Qualities Cultural fit is extremely important for this role. The successful candidate will be: Personable and confident with customers Professional in presentation and communication A team player who takes pride in their work Motivated with a strong work ethic Able to work independently and manage priorities The business values individuals who want to contribute to a positive, collaborative team environment. Requirements Full UK driving licence Willingness to travel to client sites when required Eligibility to work in the UK Working Environment & Benefits Office Location Plymouth (Central) Benefits include: 28 days leave 3 annual wellness days Monthly team lunch clubs Company pension scheme Training and paid certifications Opportunity to grow within a fast-growing MSP Recruitment Process First Stage Interview Microsoft Teams Second Stage Interview Informal coffee meeting (face-to-face) The company is looking to hire immediately, so the process will move quickly for suitable candidates. TPBN1_UKTJ

Have you worked in education and are now looking to move into education recruitment? We have an exciting opportunity to join a new and thriving education recruitment agency in Plymouth. Five Education is looking for a full-time Associate/Trainee Recruitment Consultant to join our Plymouth team. We are a niche and independent agency, specialising in SEND (Special Educational Needs and Disabilities). We have offices in Bristol and Plymouth, and we support schools across the South of England. We pride ourselves on a genuinely high-quality, ethical service, reflected by our outstanding Google reviews. We’re a small, ambitious team with big growth plans, making this an exciting time to join and progress with us. We are looking for someone who will be successful in developing business with current clients and in engaging new clients. We can offer a tailored role that fits your skills and experience, and there are opportunities for promotion and growth. We have an industry-leading commission structure with up to 17.5% of margin paid monthly. If you have experience working in education, care, or a sales-based role, and you are motivated, driven, and financially ambitious, this could be an opportunity for long term career progression. Essential criteria Experience in education or recruitment Strong communication and relationship-building skills A proactive, “can-do” attitude Excellent organisation and time management A genuine drive to succeed and grow your desk Full UK driving licence (not essential to have access to your own vehicle) Ability to work full-time and commute to PL1 for early starts (7am) Strong written and spoken English Ability to provide proof of earnings (e.g. payslips) Salary and Commission £(phone number removed) basic salary OTE: Year 1: £38,000 - 41,500; Year 2: £62,000 - 67,000 Uncapped commission up to 17.5% (paid monthly) Additional Benefits: 27 days holiday (including term-time allowance), plus one extra day for every year of service Annual company trip (we have been to Paris and Ibiza, our next trip is to Barcelona) One free long lunch (90mins) per week Regular team socials and incentives A dedicated compliance team that manages all vetting After probation: Bupa dental and health care Reduced hours during school holidays (usually 5 hours per day, and subject to performance) Hybrid working (2 days from home, subject to performance) Potential for company car Potential for resourcing support If you're looking for a change from the more corporate agencies, apply below or reach out to Beth on (phone number removed) / (url removed) for a confidential conversation

IT Support Technician * Plymouth, Devon * Enhanced DBS (must be able to obtain) * Up to £27,000 per year (please note this role is on a banding which will be discussed on an initial call) * 28 days holiday plus bank holidays, Government Pension (17.5%), Private Healthcare, etc. Skills and Experience: * Experience of providing IT Support within an educational, corporate or charity setting would be ideal * Relevant A Level, NVQ or Apprenticeship within IT * Experienced with maintaining and repairing endpoint hardware * Experience with maintaining and repairing server hardware * Experience with Microsoft Windows 10/11/Server 2016 * Experience with Office 365, Azure AD and other cloud services * System administration experience - mainly with Windows * Good understanding of basic networking principles * Respond to and complete tasks as allocated via the IT Helpdesk Support and the day-to-day operations of my client’s group * Ensure the effective maintenance and management of IT hardware, software and processes * Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance * Driving license is essential * Ensure IT asset management is kept up to date with in-life changes The Opportunity: My client working within the education sector are currently looking for an IT Support Technician to cover the Plymouth area. In this role you will be part of a wider IT team supporting users across the businesses within the group with general IT problems from a software and hardware perspective. My client wants candidates who have ideally worked on a Service Desk previously in a fast-paced environment. You will be required to communicate with both literate and non-IT literate users. Candidates must hold a full driving license as you will be required to travel to other sites from time-to-time. Applications: Please contact John Noonan here at ISR to learn more about this new role working as an IT Support Technician and our exciting client servicing the education sector based in Devon and their ongoing growth plans for 2026??

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a b

Security Service Manager (Operations Manager/ Contracts Manager)NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineersApply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB,

The Role:We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. Assist with operational Service Desk cover during busy periods. Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k - £29k DOE + Benefits + Company Profit ShareHours: 37.

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.

A service organization is seeking a Digital Support Engineer to provide first-level technical support across various platforms.

A global music company is seeking a Service Desk Analyst to provide user support and resolve inquiries for business users. The ideal candidate has strong customer service experience, fluency in English and another EU language, excellent communication skills, and familiarity with ERP and ticketing sy

You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. As the face of Group IT department, you��

A leading fitness apparel brand in the UK seeks a Service Desk Technician (1st Line) for a 12-month fixed-term contract.

Appointment to a band 3 IT Service Desk Technician or band 4 IT Service Desk Analyst role depending on experience and skills. The main duty is providing a first line IT helpdesk service to NHS staff, this will involve:. Due to internal promotion we have an exciting gateway opportunity for a dynamic

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team.The role involves handling calls, resolving incidents, and ensuring great customer experiences.Key qualifications include experience in Active Directory, Windows Servers, M365, and Int

A consulting firm specializing in communications and public affairs support is hiring an Account Support and Service Delivery professional for its Japan Desk. With a lean team structure, this position offers the opportunity to work closely on each project and develop into a core member of the Japan

We're seeking an experienced Lead Service Desk Analyst to head our technical support operations for our AI cloud infrastructure services. Lead and mentor the service desk team, ensuring rapid response to incidents and service requests. You'll lead the service desk team in delivering exceptional supp

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Ideal candidates will have a relevant degree or experience in a similar role, excellent customer service skills, and proficiency in managing tasks.

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Line IT Service Desk Engineers. Duties and Responsibilities of our client’s 2nd Line IT Service Desk Engineer:.

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations.

A global financial services group is seeking a Service Desk team member to provide support for staff across the organisation.

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Proven experience

Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. Because we support many sites,

Service Desk Institute Training or Certifications. Has a deep commitment to and passion for Continual Service Improvement. The IT Business Support (BSG) team are responsible for providing 1st & 2nd Line technical support services and guidance to the business users of the IT systems and applications.

Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Incident resolution may involve desk-sid

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will work within a collaborative team, contributing to shared goals w

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Experience in a Service Desk or technical support environment. Information Technology Service Desk | Microsoft 365 & Windows 11 | Global Media & Production Group. An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team.

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

SC cleared Service Desk System Admin.

This role includes user management, software licensing, and collaboration with IT teams to enhance service delivery, ensuring high user satisfaction.

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

A small but busy MSP in East Sussex is seeking an IT Service Desk Engineer.

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for

A leading international company in Greater London is seeking a Service Desk Analyst to deliver technical support to users. The role involves providing both 1st and 2nd line support, managing various technologies including Microsoft Office 365 and helpdesk systems. The ideal candidate should have str

Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service De

A technology service provider in the UK is seeking a 2nd Line IT Service Desk Engineer to deliver excellent customer support via phone, live chat, and email.

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows.

A leading fitness wear company is looking for a Service Desk Technician to provide 1st line technical support to staff. The ideal candidate will have excellent problem-solving skills and experience with IT Service Management tools.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

You will understand that excellent service delivery allows employees to perform at their best. Consistently puts the customer's needs first and strives to provide exceptional service and support. By focusing on our customers' needs we're building the flexible and sustainable insurance products and s

A global fashion group located in London is seeking a BT Service Desk Technician to deliver technical support and assistance as the first point of contact for users. Strong customer service skills and proficiency in Spanish, along with medium to high proficiency in English, are required.

A client-focused IT services provider is seeking a 2nd Line IT Service Desk Engineer in Whiteley, England. Responsibilities encompass resolving incidents, managing work queues, and collaborating closely with the Service Desk Team Leader. Candidates should have experience in ITIL service desk process

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.