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As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This will include; Loggi

Rippling is looking for a Service Desk Team Leader to ensure efficient service desk operations within a global context. This pivotal role involves leading a high-performing ICT support team, managing incidents in line with service level agreements, and enhancing service standards through continuous

A technology services firm in the United Kingdom is seeking a Service Desk Administrator to ensure high-quality service delivery. This role involves acting as the initial point of contact for end users, managing ServiceNow tickets, and facilitating effective communication among stakeholders. Candida

You will manage the IT Service Desk mailbox, log incidents, and ensure timely resolutions for service requests while providing regular updates to customers. St John Ambulance is looking for an IT Service Desk Analyst to deliver first line support for the systems used by the SJA community in Greater

As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. Manage incidents, service requests, and problem investigations using ITSM tools. Produce customer updates, s

Accelero is seeking a Service Desk Engineer (Level 2) to join their IT Service Desk team. Ideal candidates will have 2–3 years of IT Service Desk experience, knowledge of ITIL, and basic SQL skills.

Our client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable b

NHS is seeking a dedicated IT Service Desk professional in Greater London. The role involves logging and resolving IT support calls while maintaining high standards of customer service and adhering to SLAs.

The IT Service Desk Manager will be responsible for overseeing PPC’s London-based IT support desk operations, ensuring exceptional service delivery to staff across the business. We are looking for an experienced and proactive IT Service Desk Manager to join our team and lead the day‑to‑day ope

NHS is seeking a Service Desk Team Manager to lead its London Service Desk, driving service improvement and ensuring reliable delivery across NICE. Qualifications include Service Desk Institute management certification or equivalent and significant IT knowledge.

They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Demonstrable experience using front‑end ticketing systems such as FreshDesk/Service, ZenDesk or similar. At least 2+ years of experience in a customer facing Service Desk

Monitoring Service Desk Performance – Monitoring the workflow and using the helpdesk systems to extract performance information to validate SLAs are being met, such that the Service Desk Team are effective and efficient in their activities. Leadership Collaboration – To ensure vital success of y

UST is seeking a VIP Service Desk Specialist in London to deliver premium IT support for senior stakeholders. This role focuses on incident resolution, ensuring service excellence, and enhancing user satisfaction through effective service management. The ideal candidate will have a degree in Compute

As a Service Desk Analyst Level 1, you will join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Maintaining documentation – keep Service Desk procedures, knowledge articles and training materials accurate and up to date. Experience in

Background in service desk operations. IT Service Desk Analyst — Swindon, Permanent – £30,000 per annum. Peaple Talent is partnered with a growing catering company that requires an IT Service Desk Analyst to provide first and second line support across the Neptune business, in person, by phone

La Fosse Associates is looking for an experienced Senior Project Manager to lead the implementation of an IT outsourcing programme centered on Service Desk and IAM services.

Deerfoot Recruitment Solutions Limited is hiring a Service Desk Analyst in Nottingham.

They’re looking for a Service Desk Team Lead to lead a team of 10 of 2nd line Engineers mixed between Bristol and Glasgow. MSP | Managed Service Provider | Second Line Support | 2nd Line Support | Escalation | Windows Server | Azure.

If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line,

KERV Interactive is seeking a Service Desk Operational Lead to manage the lifecycle, quality, and performance of all service desk tickets. Candidates should have proven service desk experience and ideally have experience with ITIL practices and ServiceNow.

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement wi

A leading technology recruitment firm in the United Kingdom is seeking a Service Desk Team Lead to oversee a team of 10 second line Engineers.

As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. Manage incidents, service requests, and problem investigations using ITSM tools. Produce customer updates, s

Pertemps Solihull is seeking a Customer Service & Administration Assistant in Coleshill. Essential skills include previous customer service experience, excellent communication abilities, and strong organizational skills.

Broughton Group is seeking temporary IT Service Desk Support staff for a busy environment in North Nottinghamshire.

Manpower UK Ltd is seeking a full-time 1st Line Support - IT Service Desk Agent in Birmingham. This role requires strong customer service skills and IT knowledge.

The ideal candidate will have experience in a Service Desk environment and strong analytical skills. The Medical Protection Society is looking for a Service Desk Analyst in London to deliver top-notch technical IT support. Key responsibilities include providing 1st line support, status updates, and

FUTERA is seeking an experienced IT Service Desk Manager to lead its growing Service Desk operation in the UK. The ideal candidate will possess strong technical skills, previous management experience, and a commitment to customer service excellence. You will be responsible for managing a team while

You will work in a collaborative IT team, assisting with a variety of technical issues and customer service requests, while contributing to continuous improvement within the Service Desk function. Stott and May is seeking a Global Service Desk Engineer in London to provide 1st and 2nd line IT suppor

Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope. We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end‑user computing, identity, and collabo

You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service

This highly technical role involves supporting the Service Desk and resolving both software and hardware issues. A leading asset management firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Join a collaborative team focused on providing exceptional service in a dynamic

Shieldpay Trust Services Limited: Registered with HMRC as a trust service provider (Reference XKML00000214627) and provides the services as a corporate trustee to the beneficiaries of the trust, established by deed, in connection with escrow transactions. Hands‑on experience in a service desk or I

Evolve Business Group is seeking a Service Desk Manager located in Lancashire, United Kingdom, to lead the 1st Line Support Team. The ideal candidate will have a proven track record in managing service desks, strong leadership abilities, and familiarity with ITIL frameworks. This role focuses on ens

Working closely with the Head of Service Delivery, you’ll oversee the day‑to‑day running of the Service Desk, act as a senior escalation point, and help shape a proactive, service‑led support culture across the business. Previous experience in a Service Desk Lead, Senior Service Desk, or IT

Great Ormond Street Hospital Charity is looking for a Service Desk Manager to lead our Service Desk function and help shape the experience colleagues across the organisation have with technology and support. Lead and manage the Service Desk team, creating a supportive, accountable and high-performin

Police Digital Service is seeking a Level 1 ICT Support Engineer to provide exceptional technical support and customer service. The successful candidate will handle incidents and service requests, ensuring customer satisfaction and operational efficiency.

We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the se

Tailor Made Technologies is seeking a Dedicated 2nd Line IT Service Desk Engineer based in Whiteley. Candidates should have experience with ITIL service desks, Active Directory, and cloud technologies like Office 365 and Azure.

Carrying out any agreed escalation of incidents not progressing in line with agreed Service Levels that cannot be resolved by the Service Desk and monitor their progress ensuring feedback to the customer. Experience using Service Desk IT Service Management tools i. First Line Client Service Desk Spe

In this full-time role, you will manage service requests while ensuring excellent customer service satisfaction. Techwaka is seeking a dedicated Service Advisor to join our team in Thatcham, United Kingdom.

IT Service Desk Engineer to support our fashion retail operations, including HQ, stores, eCommerce, and distribution centers. The role involves delivering L1/L2 support for retail POS, back-office systems, and various user devices, utilizing tools like ServiceNow and Jira.

I am currently recruiting on behalf of my client for a Service Desk Controller to join their busy, fast‑paced call centre based in Harold Wood, Romford. Service Desk Controller – Harold Wood, Romford. With over 4,000 reactive calls coming through each month, they are looking for a highly organis

Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. If you’v

Experience in Service Desk environments is desirable. Synapri is seeking a Service Desk professional in London for a 12-month contract. In this role, you will troubleshoot technical issues, manage Service Requests and Incidents, and contribute to the Knowledge Base.

Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. The role involves coaching your team, managing service incidents, and working with senior stakeholders.

We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Act as the first point of contact for IT incidents and service requests via phone, email, and portal. Log, categorise, and prioritise ticke

Tindall Riley & Co Limited is seeking a Service Desk Analyst to join their London office. Responsibilities include managing service requests, assisting with IT compliance, and providing exceptional customer service.