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A leading energy provider in the UK is seeking a Service Desk Analyst to support users with IT issues. This role involves resolving incoming help requests, maintaining service records, and collaboration with the IT team. The ideal candidate will possess strong communication and problem-solving skill

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. How you’ll power our business as a Service Desk Analyst. An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that per

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working,

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

Previous experience in a Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows / Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirableOn‑site role. Logging and managing

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. What you'll do as Service Desk ManagerLead and develop a small service desk team,

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications.

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer

Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. Utilise our internal Service Desk systems and any other tools required to complete your role. To provide technical knowledge and expe

We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. Getting involved in exciting ICT projects and supporting wider service desk duties. You'll have demonstrable experience in a similar role within a service desk or co

Contribute to IT knowledge base by creating and improving troubleshooting guides and service desk procedures. Administration of M365, Active Directory, Windows OS, Microsoft Intune and Azure Virtual Desktop is essential. Ticket management practices and IT Service Management systems e.

The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. First point of contact on the service desk – calm in a storm and quick on the keyboard. Join a fast-growing technology services

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

A leading technology solutions provider is seeking a proactive Service Desk Analyst to deliver high-quality 1st and 2nd line support in a diverse MSP environment. The ideal candidate will have excellent communication skills and a solid interest in technology, with ongoing training provided to develo

A leading service management company in the United Kingdom is seeking a Senior Service Desk Analyst to enhance team performance and customer experience. Demonstrable experience in a service desk environment. Exceeding service level agreements.

A leading IT solutions provider in the United Kingdom is seeking an experienced technical support professional to enhance its Service Desk team. Key responsibilities include resolving incidents, managing service requests, and ensuring compliance with ISO standards.

As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong adm

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first li

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. This role blends hands‑on technical problem‑solving with exceptional customer service — both remotely and ou

A global beverage solutions provider is looking for an IT Service Desk Analyst at their Kegworth office.

A leading IT service provider in the United Kingdom is looking for an IT Service Desk Analyst to join their team. This position offers an opportunity for both aspiring and experienced professionals to engage in 1st and 2nd-line responsibilities while providing high-quality customer service.

Ideal candidates will have strong knowledge of MS Office 365, proven Helpdesk experience, and exceptional communication skills.

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

In accordance with Service Desk procedures monitors Service Desk queue to ensure that new tickets/unassigned tickets response times are met and tickets progressed within SLA. You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional cust

A recruitment agency is seeking a 2nd Line IT Service Desk Engineer to deliver exceptional customer support via phone, live chat, and email. Ideal candidates should have experience with ITIL service desk operations and possess excellent communication and organisational skills.

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

A leading global financial services provider seeks a Service Desk AI & Automation Product Owner in London. The candidate will be responsible for managing and developing the Service Desk AI Assistant, gathering user feedback, and leveraging automation to improve efficiency.

We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. Experience: Demonstrate experience within an IT Service Desk environment and Service Desk role. You will also work closely with the Service Desk Manager to i

RD LINE SERVICE DESK TECHNICIAN - FIELD BASED. As a 3rd Line Service Desk Engineer (field based) you’ll be the go‑to expert supporting Appello’s TECS equipment and SaaS platforms. Customer‑focused and relationship‑driven, with a commitment to high service standards.

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

A leading rental service provider in Warrington is seeking a Hire Desk Controller for a fixed term contract of 6-12 months. The role involves managing customer inquiries, onboarding new accounts, and driving sales through exceptional customer service.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. During Your Time On Our Service Desk You Will Be Exposed To a Wide Range Of Technologies, Where Experience Is Desirable. Our clients rely on us to keep them informed, suppo

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Proven experience of working in an ITIL aligned IT Service Desk environment

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

The ideal candidate possesses IT support experience, is knowledgeable in ITIL, and is committed to providing outstanding customer service.

Service Desk & Ticket Management. Raising, managing and resolving incidents and service requests in Jira Service Management. Researching and diagnosing technical issues, escalating to 3rd line or the Service Desk Manager where needed.

The Role: 1st Line Service Desk Engineer. Join Air IT as a 1st Line Service Desk Engineer!. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University. The role will be office based on our campus in Portsmouth, and the successful applicant wi