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Operational Excellence Analyst - Wrexham Salary: The Operational Excellence Analyst plays a critical role in driving continuous improvement and ensuring operational initiatives and projects are executed effectively and efficiently, on time and within budget. This role focuses on the people side of change, managing transitions related to business processes, systems, technology, training, communication, and quality assurance. The Analyst will work across operational areas to drive the Continuous Improvement Framework, ensuring readiness for business-driven changes and maintaining alignment with organisational goals for operational excellence Key Responsibilities Assess the impact of all changes on operational areas through comprehensive impact assessments and readiness criteria. Identify risks and manage implementation strategies to ensure smooth transitions and operational efficiency. Provide ongoing support to operational initiatives, coordinating resources, communicating updates, and following up on action points to ensure timely and successful delivery. Work closely with the Change Delivery team to understand upcoming changes and provide visibility on their impact to operational teams. Support operational areas in preparing for change by consulting with staff at all levels on the people, process, and cultural impacts. Planning, Documentation & Reporting Develop clear and actionable operational delivery plans, ensuring critical requirements are met and milestones are achieved. Maintain accurate documentation of all operational changes and produce operational change MI (Management Information) for progress tracking. Oversee the implementation of changes against business acceptance criteria, ensuring all processes, operational MI, user acceptance testing, training, and communication. Lead the continuous improvement efforts across operational areas by driving the implementation of the Continuous Improvement Framework. Analyse data and the outcomes of operational reviews to proactively improve customer service and enhance processes. Collaborate with business teams to identify opportunities for optimisation and operational efficiency. Foster and cultivate a continuous improvement culture within operational teams, encouraging active participation in driving change. Skills, Knowledge and Expertise Proven track record of delivering change within an operational environment. Extensive experience working within Operations, ideally across areas such as Customer Service, Collections, or Fraud. Familiarity with financial products including loans, cards, savings, and mortgages (desirable but not essential). Experience working with a range of delivery methodologies, including Agile, Waterfall, and Lean. Demonstrated experience using tools such as Jira Service Desk and Confluence to support change delivery and collaboration. Relevant change management qualifications are desirable, such as Change Management Foundation/Practitioner or Agile Change Management Strong attention to detail and a high degree of accuracy. Excellent prioritisation skills with the ability to manage multiple tasks and meet deadlines. Proactive and able to use initiative to solve problems and drive progress. Strong stakeholder management skills, with the ability to build relationships and manage expectations effectively. Benefits Competitive salaries 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with AXA Hybrid working – Wrexham Free breakfast available About Chetwood Bank We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.Cifas The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

IT Support Engineer - Onsite (Wrexham) £150-£180 per day (Inside IR35) Contract | Onsite | 3-5+ Years Experience We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer-facing skills, excellent technical ability, and proven experience supporting users in a fast-paced enterprise environment. If you thrive in hands-on support, enjoy tackling a wide range of technical issues, and have solid 2nd-line capability, this role is for you. Key Responsibilities Provide 2nd Line onsite support to users, including VIP support Deliver Windows OS installations, configurations, and deployments Support tablet and device rollouts , including imaging, UAT, and end-user handover Administer Active Directory, user accounts, group policies , and Exchange support Conduct Wintel administration , patching, WSUS management, and Windows Server support (2008/2012/2016) Troubleshoot and support TCP/IP, DHCP, DNS, VLANs , and general network issues Provide LAN support , basic network administration, and assist with CCTV infrastructure Support Office 365 , Outlook, and Microsoft Office applications Assist with infrastructure upgrades, OS updates, and enterprise-wide rollout projects Work with ESX VMware, RDP, Citrix Presentation Server environments Required Experience 3-5+ years in an IT Service Desk or 2nd Line Support role Strong customer-facing and soft skills • confident supporting users face-to-face Hands-on experience with: Windows OS / Windows Server Active Directory & Exchange Networking (TCP/IP, DHCP, DNS, VLANs) O365 support Device rollouts & hardware deployment VMware / RDP / Citrix environments Relevant certifications (MCP/MCSE) highly desirable TPBN1_UKTJ

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Lead daily operations of th

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service. Receiving and answering support tickets via a variety of channels from customers on the support helpdesk t

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

Previous experience in a customer‑facing service desk role (2+ years).

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK.

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

A leading digital sports platform is looking for a Service Desk Analyst II. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines. Responsibilities include triaging service requests and maintaining onboarding documentation.

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment.

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A leading IT solutions provider in the United Kingdom is seeking an experienced technical support professional to enhance its Service Desk team. Key responsibilities include resolving incidents, managing service requests, and ensuring compliance with ISO standards.

The Senior Service Desk Analyst will play a key role in supporting a growing SaaS client of ours by delivering high-quality technical support and customer service. This role acts as a senior escalation point within the service desk, providing technical expertise, mentoring junior team members, and e

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to ensur

A fast-growing tech support company in the UK is seeking a Service Desk Analyst to provide exceptional 1st and 2nd line technical support in Newport. The ideal candidate will have at least 2 years of experience in a customer-facing service role, strong Windows OS knowledge, and a passion for solving

We are recruiting for a key position in our Global IT service desk team. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and a

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

Help ensure that processes used by the service desk team are well documented and communicated. Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardwar

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. You will implement service improvements, manage ticket flow, and work closely with project teams.

Sound knowledge of Service Desk and Asset Management software. To provide a single point of contact to our internal business users and external clients, delivering high quality support and rapid restoration of normal services, acting as 1st line support until the end of June 2025. Experience working

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

A government agency is seeking a Service Desk Analyst for a 3-month contract based in York. Essential qualifications include experience in a Service Desk environment and SC Clearance. In this hybrid role, you will provide IT support for users across various platforms, ensuring high levels of custome

A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. Technical Support Team Leader - MSP, ITIL, Service Desk Management. Strong understanding of ITIL principles and service desk operations.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien

Proven experience in an IT support or service desk role. Strong communication and customer service skills. Log, triage, and resolve incidents and service requests, ensuring timely communication with users.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

A leading technology firm in the UK is hiring a Service Desk Analyst to manage technology support queries and incidents.

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform – supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Googl

Previous experience in a customer‑facing service desk role (2+ years).

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. Amplience will never use third��

Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. To provide technical knowledge and experience to resolve Service Desk incidents and requests tickets. Utilise our internal Service De

Help ensure that processes used by the service desk team are well-documented and communicated. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help onboard new service desk analysts and personnel.

A growing tech support company in Newport seeks a Service Desk Analyst to deliver high-quality 1st and 2nd line support.