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Proven experience leading service operations, service desk or customer support functions in a service-led o. You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. Lead and develop senior operational managers and team leads across multi

Service Desk Engineer - Barnsley. IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis. Manage and prioritise support requests through the IT service management platform (ServiceNow).

IT Service Desk Manager / ICT Team Leader – Manufacturing REF 1049. General IT Support - Desktop / Network / Server. Respond to requests for technical assistance in person, via phone and helpdesk.

A global manufacturing firm is seeking an IT Service Desk Manager / ICT Team Leader in Barnsley.

A utilities organisation is seeking a motivated Service Desk Engineer in Barnsley. The ideal candidate should be experienced with IT service management tools such as ServiceNow and have a strong knowledge of Windows systems, Active Directory, and Microsoft Teams.

Line IT Service Desk Engineers.

Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support.

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. Developing a successf

A leading technology services company in West Sussex is seeking a Service Desk Analyst to provide professional and customer-focused IT support to both head office and site-based staff. Strong troubleshooting skills and experience in a busy service desk environment are essential. The successful candi

Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. You’ll be encouraged

A leading digital sports platform is looking for a Service Desk Analyst II. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines. Responsibilities include triaging service requests and maintaining onboarding documentation.

Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits. PIC is seeking a Service Desk Analyst to join our IT team. As the frontline support function, the service desk ensures employees remain productive and systems run reliably.

Service Desk Engineer 1st Line. We re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement).

We are looking for a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. Service Desk Analyst – Sulaiman Alqudaibi Co. You will be the first point of contact for IT incidents, service requests, and queries from multiple

Work closely with project management and the service desk to ensure service level promises are met. The successful candidate will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within MicrosoftTM Gold Projects. Assist the service d

A leading retail company is looking for an Engineer to join their Service Desk team in London. The role involves providing IT support, troubleshooting hardware and software issues, and managing service requests.

A leading IT service provider is seeking a Service Desk Analyst for a university placement starting in Summer 2026. This role offers the chance to gain invaluable IT experience within a busy Service Desk environment in London. Responsibilities include providing first-line support and excellent custo

Learn how a service desk operates day‑to‑day. We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting‑edge cloud services. Experience in customer service is advantageous, though not requ

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to provide vital support to end-users, ensuring seamless IT operations. Responsibilities include serving as the first point of contact for IT queries, troubleshooting technical issues, and managing service desk

A leading financial services firm in Greater London is seeking a Service Desk Analyst to ensure employees remain productive by tackling incidents like software errors and hardware failures.

A leading educational institution in fashion is seeking a proactive Service Desk Technician to manage IT support requests and ensure smooth operations. Candidates should possess strong technical knowledge, particularly in Microsoft systems and IT service desk experience.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critica

A prominent recruitment agency is seeking an IT Service Desk Analyst to join a law firm in London on a full-time basis. Ideal applicants should possess strong customer service skills, knowledge of Windows 10 and Microsoft Office 365, and familiarity with ITSM software.

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office.

Service Delivery: Ensure service desk operations align with ITIL best practices and resolve incidents and service requests within agreed SLAs. Promotion of Service Desk: Promote service desk activities across the organisation and develop knowledge‑base articles, key documentation, and self‑serve

A dynamic technology organization in the UK seeks an experienced IT Service Desk Lead to ensure effective operation of the service desk. This role involves leading the configuration of service desk tools, monitoring performance, and driving continuous improvement. Candidates should have over 5 years

A leading media production company in Greater London is seeking an IT Service Desk Manager to oversee service desk operations and support the business. You will lead a team, ensuring service targets are met while enhancing user experience. An excellent opportunity for someone with a robust understan

Act as first point of contact for HIS Service end users on the customer service desk. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. Answer, log and manage all calls, emails and faxes to the Se

Based in our IT team, the role of IT Service Desk Analyst is to provide first-line support to LNER staff for incidents and service requests. Carrying out initial diagnosis on all logged incidents and service requests received at the Service Desk ensuring that all details are captured from the custom

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effect

A prominent healthcare provider is looking for a Service Desk Analyst to join their Digital Service Desk team. The ideal candidate will have strong communication skills, experience in customer service handling, and good IT knowledge. This role offers flexibility in working hours and a variety of exp

A luxury technology company based in Central London is seeking a Service Desk Coordinator to manage incoming service tickets, maintain CRM data, and support maintenance activities. The successful candidate will handle scheduling, oversee maintenance tasks, and drive service contract renewals, ensuri

Mobile Phones: purchasing, arranging repairs, ordering service contracts, enrolling mobile apps and security. Assist with purchases of equipment and services.

A leading construction engineering business is seeking a proactive Service Desk Engineer for an initial 3 month contract in Crewe. Applicants must have a strong background in helpdesk procedures and the ability to work effectively under pressure.

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools. Technology Services Group team. Work alongside a team of desktop technicians to respond swiftly to Executive requests.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. Job Title: IT Service Desk Analyst. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and r

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk, and an understanding of how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant – the first point of contact for IT issues for users worldwide. Take ow

A leading tech recruitment company is seeking a Service Desk Analyst to provide 1st line support to GP Electronic Record customers. Join a team dedicated to making a real difference in healthcare services.

A tech-enabled business service provider in Greater London is hiring a Service Desk Analyst to support their rapidly growing Tech Operations Team. Ideal candidates have previous experience in Service Desk roles and knowledge of Windows 11.

A leading managed service provider in the UK is seeking a Technical Lead for their IT Service Desk. You'll be responsible for mentoring service desk engineers, managing daily operations, and implementing best practices.

Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. Service Desk Engineers are also expected to be part of the on‑call rotation. Perform service request fulfillm

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Log, prioritise, and manage incidents and service requests using the service management system. Experience working on a busy service desk providing 1st and 2nd line support to 250+ users. To deliver professional, customer-focused IT support to head office and site-based staff, following defined proc

Help ensure that processes used by the service desk team are well-documented and communicated. Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team.

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). Consistent and reliable service delivered agai