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Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application. Responsible for the successful operation of the NEP Service Desk and leadership of th

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. Principal

Service Desk Technician - IT and Telecoms. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. Having worked in a single IT service desk for at least 12 months.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Through co

You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working within a team of 8 Service Desk Analysts

Service Desk Engineer - GermanWhen registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!We're Hiring: Service Desk Engineer (German Required)Work location: RemoteSalary: Up to £28,500Here at Littlefish, we look for people who can mak

Beyond a traditional Service Desk, it serves as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Track, analyse, and report on KPIs and service metrics to identify improvements and ensure consistent service delivery.

The successful candidate will join a large team, working on a Help Desk offing IT Support.

Process Development & Improvement • Establish and refine ITIL-aligned service management processes, including incident, problem, and change management • Drive continuous improvement initiatives based on service metrics, feedback, and root cause analysis • Support the development and maintenanc

Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, you’ll make sure customer incidents and requests are resolved efficiently, new colleagues are onboarded smoothly, and IT assets are tracked and managed effectively. Here at St

Previous experience in IT helpdesk or service desk roles is advantageous but not mandatory, as full training will be provided. Additional benefits include 25 days of holiday, increasing to 30 days with service, plus bank holidays, health and life assurance, and a pension scheme. Starting as a small

Log, classify, and prioritize incidents and service requests. Maintain clear and accurate records of all support interactions in the IT service management tool. Develop your technical and customer service skills with guidance and training from senior team members.

The NEC Software Solutions Central Service Desk Team are seeking the services of a Service Desk Analysts to provide direct first-line level 1 service desk support to numerous internal and external accounts. The Service Desk Analyst will work with a team of other Service Desk Analysts, under the gene

The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. Manage all s

Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. Strong experience of logging and managing tickets through service desk systems. You'll be the first point of contact for users experiencing technical issue

Senior IT Service Desk Engineer at DJH. Serve as an escalation point for complex incidents and service requests. Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.

Lead and manage the UK IT Service Desk team, ensuring high performance and excellent customer service. Operating within an outsourced environment with multiple vendors and Master Service Agreements (MSAs), you will take ownership of the UK IT Service Desk, guiding its evolution from a reactive break

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.

Service Desk Technician - IT and Telecoms. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. Having worked in a single IT service desk for at least 12 months.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Leeds — Monday to Friday hybrid role; provide end user support. Provide end user support and triage IT issues as part of a Service Desk team.

You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring customers receive an excellent level of service in line with SLAs. What You’ll Do: L2 Service Desk Analyst. What We’re Looking For: L2 Service Desk Analyst.

Working within a small team of Service Desk Engineers, you will support the Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improve

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Proven experience managing and leading a service desk. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best p

Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range o

As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologie

This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. Proven experience managing

Service Desk Management: Utilise the Service Desk Management Tool to accurately log, monitor, and resolve incidents and service requests. Service Desk Analyst (VIP Support Section) - Service Delivery Team. Trend Analysis and Escalation: Monitor and expedite unusual trends in incidents to the Service

Possess at least 2 years experience in a technical support or service desk role, ideally in a managed services environment, with deep knowledge of Microsoft technologies. We have an exciting opportunity for a Senior Service Desk Analyst to join our Managed Services team. The successful applicant wil

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bod

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you!. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop O

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.

You’ll help keep our systems running smoothly, solve problems with confidence, and deliver top-notch customer service every step of the way. Managing service tickets and keeping users updated. Industries: Higher Education, Education, and IT Services and IT Consulting.

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. Previous experience of a busy service desk. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Directory and ticketing systems

Sound knowledge of Service Desk and Asset Management software. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Excellent organisational skills to

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Reporting to: IT Service Desk Shift Lead. These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas. The IT Service Desk provides support to 5000+ Hiscox users across the UK, Europe, Bermuda and North America.

Job Title: 1st line service desk engineer (MSP). Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail).

The IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Sup

As a Service Desk Analyst, youll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. Applying ITIL best practices in a busy Service Desk environment. Are you passionate about delivering exceptional IT support and providi

IT Service Desk Engineer – Derby – Permanent – to £28,000 (DOE). IT Service Desk Engineer needed for a permanent role in Derby. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.

Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support.

Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. Service Desk Manager Responsibilities. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem manage

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. To join us as a 2nd Line Service Desk Engineer, you will need:. We’re now looking for a 2nd Line Ser

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Experience in a busy enterprise-level IT Service Desk environment. Senior Service Desk Analyst - 12 Month FTC.