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2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy, Server) – Permanent – Blackburn Charles Simon Associates are currently looking for a 2nd Line Support Engineer on a permanent basis for our prestigious client based in Blackburn. This role is onsite, with travel to other sites when needed. Location: Blackburn Salary: Up to £35,000 per annum Skills/Requirements for the 2nd Line Support Engineer: • Previous experience within a similar role is vital, • Ability to work independently, • Strong O365, • Extensive Windows Desktop support around 10/11, • Extensive Active Directory experience, • Networking support. Basic configuration of routers & Switches, • DNS/DHCP support, • Group Policy Start date is ASAP for the 2nd Line Support Engineer The 2nd Line Support Engineer will be responsible for: • Supporting users on both a remote and face to face basis when needed., • Carrying out service requests, • Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues, • Triaging and escalating complex issues to the 3rd Line team, • Managing their own workload in accordance with the businesses SLA’s & KPI’s, • Installing, configuring and maintaining desktop and laptop hardware and software, • Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures., • Providing the highest level of customer service when onsite Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer 2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy) – Permanent – Blackburn

Due to the continuing growth of our company, we are looking for a Plumber to join our team in one of our busiest departments to carry out repairs within Aberdeen and Aberdeenshire. About Us At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. Job Summary / Responsibilities The successful candidate/s will be expected to provide expert, efficient and accurate plumbing to our loyal customers. The ideal applicant will be expected to undertake the following tasks: • Installing and maintaining all forms of plumbing;, • Undertake all general plumbing;, • Ability to document jobs through an app to ensure transparency to the help desk and customer. Person Specification Essential • A Full Driving Licence is essential as a company vehicle will be provided for work use only;, • Good communication skills;, • Ability to work alone and as part of a team;, • Team Player. Benefits At 1Call, our employees are pivotal to our success, and we will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following • Competitive pay, dependent on ability along with an opportunity for overtime;, • 28 days paid holidays;, • Company pension following probation period;, • Uniform / PPE provided;, • Company vehicle and fuel card provided;, • Training provided;, • Excellent career development opportunities;, • A friendly and supportive working team atmosphere. All our roles require candidates to have the entitlement to work within the UK. So, if you are interested in joining a team – where every day presents new challenges, opportunities, and the potential to make a significant contribution as a Plumber, we invite you to apply and assist in shaping our success together. 1Call is an equal opportunities employer and we are committed to equality, diversity, and inclusion.

Due to the continuing growth of our company, we are looking for a Joiner to join our team in one of our busiest departments to carry out repairs within Aberdeen and Aberdeenshire. Job Summary / Responsibilities: The successful candidate/s will be expected to attend residential/commercial/void properties to provide quality joinery services to our loyal customers offering the opportunity to work on diverse projects. The ideal applicant will be expected to undertake the following tasks: • Undertake general joinery work;, • Undertake general maintenance in homes;, • Ability to document jobs through an app to ensure transparency to the help desk and customer. Person Specification: Essential: • A Full Driving Licence is essential as a company vehicle will be provided for work use only;, • Good communication skills;, • Ability to work alone and as part of a team;, • Team Player. Benefits: At 1Call, our employees are pivotal to our success, and we will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following: • Competitive pay, dependent on ability along with an opportunity for overtime;, • 28 days paid holidays;, • Company pension following probation period;, • Uniform / PPE provided;, • Company vehicle and fuel card provided;, • Training provided, • Excellent career development opportunities;, • A friendly and supportive working team atmosphere. All our roles require candidates to have the entitlement to work within the UK. So, if you are interested in joining a team – where every day presents new challenges, opportunities, and the potential to make a significant contribution as a Joiner, we invite you to apply and assist in shaping our success together. About Us: At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. 1Call is an equal opportunities employer and we are committed to equality, diversity, and inclusion.

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Job DescriptionService Desk Analyst - French Speaking UK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

This role is ideal for someone with at least 1 year of experience in a Service Desk or IT support environment, who is passionate about delivering excellent customer service and resolving technical issues efficiently. As an IT Service Desk Analyst, you will be the first point of contact for IT suppor

Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. Annual Leave** of 25 to 28 days, based on years of service, a

A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. The role involves managing incidents and service requests through effective communication and documentation. Candidates should have over 3 years of customer service experien

Contribute to IT knowledge base by creating and improving troubleshooting guides and service desk procedures. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier an

Experience in an IT support/helpdesk/service desk environment. Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for. Ensuring excellent customer service and technical support.

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak

A leading healthcare provider in the UK seeks an IT Service Desk Engineer based in North Bristol with a hybrid work model. The engineer will deliver technical support to clients, log incidents using ServiceNow, and ensure exceptional customer service. Benefits include 25 days holiday, discounts, and

Log calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >. We’re looking for a Service Desk Analyst to join our Not for Profit team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first vo

First point of contact on the service desk – calm in a storm and quick on the keyboard. The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. Windows 10+ Desktop, Microsoft Office.

A managed service provider in Gloucester is seeking an IT Service Desk Engineer to join their high-performing IT team.

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team.

Job Title: ICT Second Line Service Desk Technician. Act as an initial internal escalation point for other service desk technicians. Respond and resolve more complex incidents and service requests within agreed operational target levels and escalations to 3rd level support teams within ICT and extern

The role requires strong customer service, analytical skills, and the ability to manage conflicting demands.

Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment. Our client is a well-established service provider and is looking for a Service Desk Coordiantor to join their busy team. Performance Reporting: Assist in gene

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Proven experience

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows.

A local emergency service provider in Essex is seeking an ICT Second Line Service Desk Technician.

The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally. Provide high quality support through answering calls and handling ti

We are looking for a BT Service Desk Technician for our offices in London to serve as the first point of contact for end-users who require technical support and assistance. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorp

A well-known retirement solutions provider in Preston is seeking an experienced IT Service Desk Analyst to provide comprehensive IT support. This role demands strong customer service skills, technical expertise in systems like Windows Server and Active Directory, and the ability to troubleshoot effe

We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. This is an ideal role fo

The role requires exceptional people management skills and a deep understanding of ITIL service desk operations. A leading government office in London is seeking an ICT Service Support Manager to lead a dynamic team of 8. Responsibilities include overseeing technical support, ensuring service excell

Service Desk Analyst vacancy in Gloucestershire (279DM). As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Are you a problem‑

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. Excellent growth opportunities: As part of our team, you will have access to a wealth of career advancement opportunities within both the IT service desk team and the br

In this role, you will be the backbone of the Service Desk, supporting our Service Desk Analysts with a variety of essential in-office tasks. Are you ready to embark on an exciting journey in the world of IT? Our client is looking for a vibrant and dedicated Service Desk Administration Assistant to

You will be handling calls raised via the self-service portal and over the telephone, plus the occasional walk-in to the Service Desk or the ICT Hub, reassuring colleagues, finding solutions and ensuring a great customer experience. You will need to resolve incidents and service requests within publ

University Placement Year - Service Desk Analyst (Starting Summer 2026). As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. Continually improve the way the service desk works.

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!. We’re hiring an IT Service Desk Analyst to join a well-established organisation in Salisbury. Managing and prioritising tickets in the service desk system.

A global financial information service provider is seeking a Service Desk Technician for their London office. Candidates should have at least 2 years of experience in a Service Desk environment, familiarity with Windows and Apple devices, and strong troubleshooting skills. This position requires exc

A qualification in IT Service Management or Service Desk Practice would be an asset. Position: Service Desk Analyst. We now have a vacancy for a Service Desk Analyst.

The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. Work with co‑workers to increase knowledge across the Global Service Desk team through knowledge sharing and knowledge base contributions. At least 2

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations.

We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high‑quality customer

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

A consulting firm specializing in communications and public affairs support is hiring an Account Support and Service Delivery professional for its Japan Desk. With a lean team structure, this position offers the opportunity to work closely on each project and develop into a core member of the Japan

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.

A leading network service provider based in Worcestershire is seeking a Technical Team Leader to manage a team of Network Support Engineers. In this full-time role, key responsibilities include ensuring efficient delivery of technical support services and maintaining high customer satisfaction level