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A forward-thinking technology firm in Walsall is seeking an ICT Service Delivery Manager to lead the IT Service Desk team. You will ensure efficient, customer-focused delivery of IT services, drive continual improvement, and manage the IT budget. This role offers the chance to enhance service qualit

Location: Remote (UK-based) Earnings: £100,000-£160,000+ (First Year OTE) Build your own recruitment business and be your own boss, but not alone! Are you an experienced 360 recruiter in the Advertising, Marketing, Digital, or Creative sectors? Do you want to break free from internal KPIs, endless admin, and low commission and build something that’s truly yours? DMCG Global is offering experienced recruiters the opportunity to launch their own business as a Partner, with the tools, support and network to succeed. This is not a typical job. This is your business. As a DMCG Global Partner, you are the founder of your own recruitment business, under the umbrella of a globally respected network. You will be responsible for: • Running your desk as a true business owner, • Winning clients and building your client base, • Taking and managing your own job briefs, • Sourcing candidates and delivering high-quality service end-to-end, • Collaborating with other global Partners when opportunities arise We provide the infrastructure and global reach, you provide the ambition, relationships, and drive to succeed. What You’ll Need • Minimum 5 years of 360 recruitment experience, • A proven track record in client and candidate management, • A clear specialism and experience in one or more of our sectors, especially: Advertising, Marketing, Creative, Digital, Tech, Media, PR, Strategy, • Confidence in business development and client acquisition, • An entrepreneurial mindset What You Get • Earnings: £80,000-£160,000+ (First Year OTE), • Total flexibility, work remotely, set your own hours, • A ready-to-go tech stack, CRM, candidate database, • Support across marketing, finance and operations, • Access to global clients, • A supportive network, you're never on your own About DMCG Global We are a global recruitment group with a specialist focus across Creative, Digital, Tech, Marketing, Advertising, PR, and Innovation. We believe in networks over hierarchies, in collaboration over competition, and in giving recruiters the platform they deserve to thrive. This is your opportunity to: • Take control of your future, • Build your own business, • Join a like-minded community that backs you Ready to make the leap? Apply now and learn more at: We regret that due to the high volume of responses we are unable to respond to every application.

In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. Ensuring the efficient, reliable, and customer-focused delivery of IT services across the organisation. You w

A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer. Previous experience worki

A growing IT company in Wolverhampton is seeking an experienced IT Service Desk / Field Engineer to provide 1st and 2nd line support. You will log and manage help desk calls, maintain user documentation, and ensure high-quality customer service.

A healthcare provider in Dudley Wood is seeking an ICT Support professional to manage service desk calls, troubleshoot technical issues, and assist users. Join a supportive team dedicated to delivering high-quality healthcare services across the Black Country.

A forward-thinking IT services organisation in the United Kingdom seeks an experienced Service Delivery Manager. You will be responsible for managing the IT Service Desk team, ensuring reliable and customer-focused service delivery. Ideal candidates will have significant experience in IT service del

In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, an

Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generation are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Take

Logging, updating, progressing, and resolving IT incidents and service requests. Acting as a single point of contact for end users, ensuring a high level of service.

Line IT Service Desk Engineers.

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

A leading IT service provider in the United Kingdom is seeking a 2nd Line Support / Level 2 Service Desk Analyst to join their on-site team. This role is pivotal to maintaining excellent service standards in a busy environment.

Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer‑facing role. Line Service Desk Engineer – Immediate Start.

Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement‑related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. Join to apply for the PGIM | Senior Associate, Service De

A dynamic Managed Service Provider is seeking a proactive Service Desk Analyst to join their team. This entry-level position involves being the first point of contact for IT incidents and service requests from various customers in a shift-based 24x7 environment.

Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow. Be willing to work on other duties as assigned by the IT Service Manager and IT Service Desk Team Lead. As an IT Service Desk Engineer, you will provide comprehe

An IT and Communications service provider in the South West is looking for a Service Desk Analyst to join their growing team. The role involves providing first-line technical support, diagnosing issues with desktop and network systems, and documenting solutions effectively.

A local NHS Trust is seeking a full-time Receptionist/Admin Support based at The Loft, Nuneaton.This role involves front-of-house duties such as greeting patients, providing administrative support, and managing general inquiries.The ideal candidate should have a good general education, experience wi

Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:. Experience with how an ITIL service desk runs.

A leading mental health organization in Birmingham is seeking an ICT Service Desk Operator. The role involves providing first line support, logging ICT requests, and requires excellent customer service skills.

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

A professional services firm in London is seeking a Service Desk Analyst. This role involves providing IT support focused on the Microsoft Technology Stack within a professional services environment. Candidates must have strong troubleshooting skills, excellent communication, and Professional Servic

We are looking for a Service Desk Analyst to join our Health and Care service desk team providing support to our GP Electronic Record customers. Provide 1st line support for our Service Desk, communicating with customers via telephone, email, and using our support portal. Strong organisation skills,

A leading technology solutions firm in Newcastle is seeking a Service Desk Coordinator.

In the role of Service Desk Analyst, you’ll be part of the Tech Ops Team, supporting our London Office of 200 people and providing remote support to offices of another 400 users. Prior experience in a Service Desk Support role. Hiring Manager & a Senior Service Desk Analyst.

We re supporting an established IT services provider in Sheffield who are looking to add a Service Desk Engineer to their managed services team. This is a busy service desk, so it will suit someone who is confident prioritising tasks and enjoys keeping users updated. Holiday allowance of 21 days plu

A leading technology consultancy in Greater London seeks an IT Service Desk Lead. This role is responsible for enhancing service desk operations and ensuring adherence to SLAs. Knowledge of ITIL practices and proficiency in ITSM tools like ZohoDesk are essential.

Strong experience using Jira Service Management or similar platforms (Zendesk, Freshdesk, ServiceNow, etc. Provide first‑line support for issues raised via the Service Desk, conducting initial triage and troubleshooting. As Application Support Analyst you will be the first point of contact for cli

Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role.

Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).

Gathering data for reporting and suggesting service improvements. A strong communicator with excellent customer service skills. Touch typing or customer service training.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. Working within the Se

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Responsibilities include serving as the first contact for IT queries, providing excellent customer service, and troubleshooting technical issues.

A leading automotive finance service in Epsom and Ewell is seeking a Service Desk Analyst to provide hybrid technical support.

We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. Develop your technical and customer service skills with guidance and training from senior team members. OneAdvanced is one of the UK's largest providers

ServiceNow, Zohodesk, Jira Service Management, Freshdesk). The role leads the configuration and standardisation of the service desk tooling (ZohoDesk or equivalent), ensuring consistent service quality, efficient ticket resolution, and adherence to agreed SLAs. The IT Service Desk Lead is responsibl

Join Air IT as a 1st Line Service Desk Engineer!. The Role: 1st Line Service Desk Engineer. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second lin

Previous experience in a technical service desk in an outsourced environment where service levels applied desirable. Focusing on the customer experience during all interactions with the Service Desk. The role holder will triage contacts made to the Service Desk, providing support and technical assis

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration and distribution. Help ensure that processes used by

Working as part of a 7 person team, we are looking for a technically skilled and customer-focused 2nd Line Service Desk Analyst to join our IT Service Desk. Ensuring incidents and requests are handled efficiently and professionally, the Service Desk Analyst will log clear and detailed tickets in Ser

A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office.

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

A leading IT service provider in the UK is seeking a Service Desk Analyst to join their Support Desk team.

Alongside our software are our IT services, including hosting, managed services, and application modernisation. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. Log, classify, and prioritize incidents

Log all calls in the Service Desk Call Logging system (Service Desk). To maintain a high degree of customer service for all support queries and adhere to all service management principles. Knowledge and experience of utilizing a service desk system, ensuring the system is always kept up to date.