Operations lead jobs in WolverhamptonCrear alertas

At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for an HR Coordinator to strengthen our team. Your role As HR Coordinator, you will be a key partner supporting employees and managers, ensuring smooth delivery of HR services across the organisation. You will: • Maintain accurate employee records and ensure GDPR compliance., • Prepare contracts, offer letters, and HR documentation., • Coordinate onboarding processes and support payroll accuracy., • Track attendance, manage absence records, and act as first-line support for HR queries., • Assist in recruitment processes, from job postings to interview coordination., • Support grievance and disciplinary cases, ensuring proper documentation., • Organise and track training programs., • Step in to lead HR operations in the absence of the HRBP., • Advise managers and employees on policies, procedures, and employment law., • Ensure compliance with employment legislation and prepare HR reports. What you bring • Pref. CIPD Level 3 qualified (or equivalent)., • Minimum 3 years’ experience in HR administration or coordination roles., • Strong exposure to employee relations and employment law., • Experience in drafting HR documents, managing confidential information, and supporting HR processes., • Excellent organisation, multitasking, and communication skills., • Proficiency in Microsoft Office and HR systems., • Self-motivation, proactivity, and a high level of discretion., • Availability to comute to Dudley´s offices 3 times per week. Why Tosca? At Tosca, you will: • Be part of a purpose-driven company committed to sustainability and innovation., • Work in a collaborative and supportive environment, where HR plays a central role., • Gain exposure to both local and international HR practices, developing professionally while making an impact. About us We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels. We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV, we’re looking forward to meeting you! External recruitment services/agencies will not be used for this position. We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

VAS Warehouse Manager Reporting to: Head of UK Operations Location: Wombourne Spectrum Brands UK is a leading consumer products company behind some of the UK’s most recognised household brands, including Russell Hobbs, Remington, George Foreman, IAMS and Tetra. We supply a broad range of customers across the UK, from major retailers such as Argos, Amazon, John Lewis, Pets at Home and Boots, through to all major grocery chains, high street retailers, and ecommerce platforms. Our Wombourne Distribution Centre is a critical hub within the UK and EMEA network, distributing brands including Russell Hobbs, Remington, George Foreman. The site handles 1,500–2,500 pallets per week, operates across two shifts, employs circa 70 FTE, and is supported by a newly integrated SAP EWM system. Alongside our B2B operation, we are growing a strong D2C channel, shipping 5,000+ consumer orders per month, making this a fast-paced, complex and highly visible operation. The Role As Warehouse Conversions & Fulfilment Manager, you will lead and optimise the conversions operation, where products are reworked, repacked and configured to customer-specific requirements, ensuring efficiency, service excellence and compliance at all times. You will manage a team of 16 FTE plus temporary labour, driving daily, weekly and monthly performance while continuously improving ways of working, productivity and cost efficiency. This is a hands-on leadership role within Operations, with responsibility for people, performance, planning, health & safety, and continuous improvement. Key Responsibilities Operational Leadership • Full accountability for the management and supervision of all conversions processes and activities, • Support the Assistant DC Manager to ensure operational KPIs and performance standards are consistently met, • Lead daily, weekly and monthly planning to maximise conversions efficiency Productivity & Continuous Improvement • Drive productivity improvements, reduced handling points and optimised product flow, • Analyse operational data to identify efficiencies and implement improved processes, • Lead the implementation of new procedures and improved ways of working, • Ensure performance consistently exceeds agreed KPIs Service Delivery • Ensure >99% of bulk orders are ready for collection within agreed timeslots, • Maintain a strong internal and external customer service focus People Management • Lead, motivate and develop a team of permanent and agency colleagues, • Manage performance, conduct reviews, address attendance and timekeeping issues, • Ensure effective resourcing, peak planning, holiday and absence management, • Build a high-performing, engaged and accountable team culture Health & Safety & Compliance • Maintain the highest standards of health & safety at all times, • Full responsibility for Zone 2 compliance, SOP adherence, accident investigation and root cause analysis, • Ensure all legislative and regulatory requirements are met Systems & Technology • Operate within and help optimise a SAP EWM-driven warehouse environment, • Champion data-driven decision making and technology adoption within the operation About you The successful candidate will be an experienced Warehouse / Operations Manager who thrives in a fast-moving, high-volume environment, with proven experience leading people, improving processes and delivering results. Essential Experience & Skills • Proven management experience within a warehouse or distribution environment, • Strong background in order packing, repacking, fulfilment or value-added services, • Experience managing direct reports and agency labour, • D2C / ecommerce fulfilment experience (highly desirable), • Strong health & safety knowledge and operational compliance experience, • Tech-savvy, with experience using WMS systems (SAP EWM preferred) and high PC literacy, • Confident working under pressure with competing priorities, • Excellent communication and stakeholder management skills Personal Attributes & Behaviours • Highly organised, systematic and process-driven, • KPI-focused with a strong understanding of productivity and efficiency, • A natural problem-solver who uses root cause analysis and prevents repeat issues, • Action-oriented, with a clear bias for delivery and improvement, • A strong leader who tackles challenges head-on, • Driven to be better every day and to develop others, • Flexible approach to working hours to meet operational needs Benefits • 25 days holiday + Bank holidays, with option to buy up to 5 additional days, • Company Pension, • Bonus, • Life Assurance, • Health cash plan, • Colleague discount

Divisional Legal Manager (Conveyancing) Location: Wolverhampton (Hybrid) Package: Competitive salary + car allowance + performance bonus Are you a proactive, results-driven legal professional ready to advance your career? We’re seeking a talented Conveyancer to lead a high-performing in-house conveyancing team within a leading organisation. As the Divisional Legal Manager, you’ll play a pivotal role in managing and inspiring a dedicated team responsible for delivering exceptional conveyancing services across new-build sales, part-exchange, and a range of related transactions. Working alongside two Assistant Divisional Legal Managers, you’ll oversee a team of 14 professionals driving excellence, efficiency, and a customer-focused approach across all operations. Your leadership will cultivate a motivated, collaborative, and high-achieving team environment ensuring outstanding outcomes for both internal stakeholders and clients alike. What You’ll Bring: • Qualification as a Solicitor, Legal Executive, or Licensed Conveyancer, with strong expertise in Property Law and residential conveyancing., • Proven experience managing and developing large teams in busy, fast-moving environments., • Strong leadership and people management skills, with a focus on mentoring, training, and empowering others to excel. This is more than just a job—it’s an opportunity to make a lasting impact, shape a successful team, and further your career in a dynamic, forward-thinking setting. If you’re ready to lead, inspire, and deliver excellence, we’d love to hear from you. HOW TO APPLY: If you would like further information or would be interested to apply for this vacancy please contact Pasquale Agatiello at eNL on 0121 454 1004 or email As part of our candidate care process we aim to respond to all applications within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion. Please go to to register your interest for similar positions. Please note our advertisements use PQE/salary levels purely as a guide

Customer Logistics Team Leader TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who on a daily basis work together to deliver a high-quality service for all our customers. We are looking to recruit a Customer Logistics Team Leader on a permanent basis to join our National Distribution Centre based in the West Midlands (WS2 8DQ). Working hours: Monday to Friday (37.5 hours per week). The Role Reporting to the UK Customer Logistics Manager, this is a hands-on role which will include supporting our increasingly busy new warehouse and to lead, motivate, supervise and develop the team whilst delivering a consistent, smooth and efficient warehouse/logistics department. Although the core hours are Monday to Thursday 08:30 – 17:00 and Fridays 08:00 – 15:45, you must have a flexible attitude to the start and finish times to suit the business needs and be able to work overtime at short notice. The successful candidate must be willing to accommodate potential overnight stays as and when required. Operational Responsibilities • Prepare and present service proposals for new and existing VMI customers., • Assist in the design, installation, and optimisation of new VMI systems., • Prepare efficient van routing and issue delivery schedules for VMI customers., • Provide input into Customer Logistics reviews and support continuous improvement opportunities., • Investigate customer logistics concerns and ensure agreed corrective/improvement actions are implemented., • Set and maintain a review timetable for VMI customers, including reviewing barcode usage and implementing necessary changes., • Provide training to new DLF Drivers to an acceptable and consistent standard. People Leadership & Team Support • Provide day‑to‑day guidance, coaching, and mentoring to team members to support performance, development, and wellbeing., • Act as the first point of contact for team concerns, providing support, mediation, and practical solutions., • Recognise and celebrate individual and team achievements to promote a positive and motivated culture., • Plan and coordinate holiday schedules and manage roster/shift planning to ensure fairness, coverage, and team balance., • Monitor attendance patterns and address concerns through supportive and constructive conversations., • Translate operational priorities into clear, actionable expectations for the team., • Escalate issues appropriately while proposing well‑considered solutions., • Promote and model a safe, inclusive, and respectful workplace culture., • Champion change by helping the team understand, adapt to, and engage with new processes and initiatives. There may be circumstances where you are asked to carry out job functions outside of your role. Essential qualifications include a background in warehouse operations, preferably with extensive knowledge encompassing various warehouse functions and logistics. A proven track record in leadership is imperative, with tangible experience in a supervisory or team leader capacity. A strong drive for success and a can-do attitude are essential attributes for the candidate. Understanding the significance of collaborative teamwork is crucial, while the ability to work independently when necessary is equally important for accomplishing tasks. The candidate should have a demonstrated history of delivering outstanding customer service within the logistics or related sector, emphasising a dedication to meeting and surpassing customer expectations. The Candidate The ideal candidate thrives in a high demand setting and is accustomed to working under deadlines. Adaptability to a fast-paced environment, coupled with the capability to make informed decisions under pressure, is key. Flexibility in approach, effective prioritisation, and unwavering focus are prerequisites, as precision holds paramount importance in this role.

Who we are At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We’re looking for a driven and dynamic Operations Manager to contribute to our continued success on a global scale. We are looking to recruit 2 x Operations Managers to join our new National Distribution Centre based in the West Midlands (WS2 8DQ). The role is 37.5 hours per week. The Role The role reporting to the NDC Warehouse Manager. The Operations Managers will lead and direct the day-to-day operations of the warehouse during assigned shifts, ensuring the highest standards of safety, people development, customer service and operational excellence. The roles are pivotal in delivering a safe working environment, a motivated and capable team, and efficient, customer-focused warehouse operations Key Tasks Safety and Compliance • Champion a proactive safety culture through visible leadership, regular safety walks, and robust incident management, • Ensure all colleagues are trained and competent in safe working practices, including the use of PPE and adherence to site-specific safety protocols, • Lead the execution of the Warehouse Health & Safety Improvement Plan, closing compliance gaps and embedding continuous improvement, working with the UK& EHS Manager to develop the plans, • Maintain all warehouse equipment to legal and operational standards, ensuring regular inspections and servicing, • Conduct and document safety observations, audits, and corrective actions in a timely and effective manner People Management • Lead, coach, and develop a team of Team Leaders and warehouse operatives, fostering a high-performance culture, • Conduct regular 1:1s and bi-annual performance reviews, setting clear objectives and development plans., • Maintain and execute a comprehensive training matrix to ensure flexibility and capability across all warehouse functions, • Promote workforce engagement through structured communication channels to include shift briefings, weekly “whole team” briefings, visual management (e.g. of KPIs and other metrics), and town halls, • Support succession planning and talent development initiatives in collaboration with HR and senior leadership Operational Excellence • Deliver shift performance against key metrics including OTIF (On Time In Full), pick accuracy, and productivity targets, • Drive Continuous Improvement initiatives using Lean tools such as 5S, GEMBA walks, and root cause analysis, • Ensure effective labour planning, including holiday and absence management, to meet fluctuating operational demands, • Manage labour budget effectively, including management and control of overtime, • Oversee all Goods in and Despatch activities, ensuring efficient flow of materials and accurate system transactions, • Collaborate cross-functionally with Logistics, Customer Service, and Supply Chain teams to resolve issues and enhance service delivery The Candidate The ideal candidate will have a minimum of 4 years experience in Warehouse Leadership, preferably within the fastenings industry, possess proven leadership skills and the ability to motivate and inspire others. A demonstrable experience in transforming culture, business performance and uplifting standards would be desirable. A desire to succeed is a must, along with a can-do attitude, working to deadlines in a fast paced environment and who can think on their feet. An ability to demonstrate flexibility in their approach and be able to prioritise and remain focused at all times. The candidate will have excellent communication skills, both verbal and written in order to be able to communicate and build good relationships with both internal and external stakeholders. Also be proficient in WMS and Microsoft Office Suite. Flexibility around working hours is also required to ensure the smooth functioning of the warehouse operation. The candidate must have a full driving licence.

About the Company We are seeking a highly skilled, experienced and passionate Ofsted Registered Manager to lead a therapeutic children’s residential home for young people a 11–16 with emotional, behavioural, and social needs. The home operates under a trauma-informed model, placing relationships, safety, and child-centred practice at the heart of everything we do. This is a fantastic opportunity to lead a high-quality service, shape its culture, and ensure excellent outcomes for the young people living there. About the Role As the Registered Manager, you will provide strong leadership, oversee daily operations, and ensure the delivery of a safe, nurturing, and structured environment that promotes emotional wellbeing, education, and long-term development. You will be responsible for quality, compliance, staffing, and the strategic direction of the home. Responsibilities Leadership & Culture • Provide inspirational, values-driven leadership to the staff team., • Create a culture of stability, warmth, and high expectations., • Maintain full compliance with Children’s Homes Regulations, Quality Standards, and Ofsted requirements., • Lead the home through inspections, ensuring high-quality documentation and strong evidence of impact., • Act as the Designated Safeguarding Lead for the home., • Ensure personalised care plans, risk assessments and behaviour support plans are in place and regularly reviewed., • Oversee daily operations including rotas, staffing levels, budgeting, and household management., • Recruit, supervise, and professionally develop a skilled team through training, coaching, and reflective practice., • Provide a safe, therapeutic environment that supports identity, emotional regulation, resilience, and independence., • Promote education, life skills, positive routines, and meaningful engagement., • Contribute to service development, organisational growth and long-term planning., • Promote a strong, ethical, child-centred culture within the home. Qualifications • Level 3 Diploma for Children & Young People’s Workforce (essential)., • Level 5 Diploma in Leadership for Health & Social Care and Children & Young People’s Services (desired or willingness to work toward)., • Strong CPD history including safeguarding, behaviour support, and leadership. Required Skills • Previous experience as Registered Manager or Deputy Manager in a children’s residential home., • Strong working knowledge of trauma-informed practice and therapeutic models., • Excellent understanding of safeguarding, regulations, and Ofsted inspection frameworks., • Proven ability to lead staff, manage performance, and build effective multi-agency relationships. Preferred Skills • Warm, nurturing, and child-centred., • Emotionally resilient, calm under pressure., • Highly organised, accountable, and proactive., • Passionate about improving outcomes for young people and supporting team wellbeing. Pay range and compensation package Competitive salary + performance-based bonuses. Clear progression opportunities. Pension scheme & paid annual leave. Access to wellbeing and mental health support. Fully funded professional development, including Level 5 and higher qualifications. Opportunity to shape and grow a therapeutic home with strong values. Equal Opportunity Statement If you are passionate about providing high-quality, therapeutic residential care and committed to achieving outstanding outcomes, we would love to hear from you.

About the Role: Here at Alexander Steele Recruitment we continue to work with a large manufacturing group. We are currently supporting them with the recruitment for a driven and people-focused Hygiene Supervisor to lead hygiene operations at their Walsall site. This position offers a genuine opportunity to influence standards, embed best practice, and raise performance across the site. You will be instrumental in ensuring hygiene activities support food safety, customer confidence, and regulatory compliance, while continuously improving the way they work. On offer: • Salary of £38,200, • 25 days + banks, • Excellent company pension, • Healthcare option What You’ll Be Responsible For: • Providing strong day to day leadership to the hygiene team, ensuring high standards are consistently achieved., • Planning, managing, and optimising hygiene programmes to ensure work is completed efficiently and effectively., • Developing team capability through effective supervision, coaching, and performance management., • Acting as the hygiene lead during internal, customer, and third-party audits, presenting a professional and compliant operation., • Identifying and implementing improvement opportunities to enhance hygiene methods, productivity, resource use, and asset care., • Monitoring performance metrics and staffing levels, taking action to maintain operational effectiveness., • Supporting recruitment activity and managing colleagues in line with agreed headcount and budgetary requirements., • Embedding safe working practices and ensuring health and safety remains a top priority at all times., • Creating a positive, high-performing culture with clear standards, accountability, and engagement. What We’re Looking For: • Proven hygiene experience within a food manufacturing environment and team leadership experience are essential; a food science or related qualification is desirable but not required., • IOSH Managing Safely qualification or a commitment to achieve it., • Working knowledge of hygiene systems and their role in protecting product quality and operational efficiency., • A calm, organised approach, with the ability to make sound decisions in a busy and demanding environment., • Clear and effective communication skills, with confidence engaging at all levels of the business., • Comfortable using IT systems for reporting, monitoring, and documentation.

About the Company We are seeking a highly skilled, experienced and passionate Ofsted Registered Manager to lead a therapeutic children’s residential home for young people a 11–16 with emotional, behavioural, and social needs. The home operates under a trauma-informed model, placing relationships, safety, and child-centred practice at the heart of everything we do. This is a fantastic opportunity to lead a high-quality service, shape its culture, and ensure excellent outcomes for the young people living there. About the Role As the Registered Manager, you will provide strong leadership, oversee daily operations, and ensure the delivery of a safe, nurturing, and structured environment that promotes emotional wellbeing, education, and long-term development. You will be responsible for quality, compliance, staffing, and the strategic direction of the home. Responsibilities Leadership & Culture • Provide inspirational, values-driven leadership to the staff team., • Create a culture of stability, warmth, and high expectations., • Maintain full compliance with Children’s Homes Regulations, Quality Standards, and Ofsted requirements., • Lead the home through inspections, ensuring high-quality documentation and strong evidence of impact., • Act as the Designated Safeguarding Lead for the home., • Ensure personalised care plans, risk assessments and behaviour support plans are in place and regularly reviewed., • Oversee daily operations including rotas, staffing levels, budgeting, and household management., • Recruit, supervise, and professionally develop a skilled team through training, coaching, and reflective practice., • Provide a safe, therapeutic environment that supports identity, emotional regulation, resilience, and independence., • Promote education, life skills, positive routines, and meaningful engagement., • Contribute to service development, organisational growth and long-term planning., • Promote a strong, ethical, child-centred culture within the home. Qualifications • Level 3 Diploma for Children & Young People’s Workforce (essential)., • Level 5 Diploma in Leadership for Health & Social Care and Children & Young People’s Services (desired or willingness to work toward)., • Strong CPD history including safeguarding, behaviour support, and leadership. Required Skills • Previous experience as Registered Manager or Deputy Manager in a children’s residential home., • Strong working knowledge of trauma-informed practice and therapeutic models., • Excellent understanding of safeguarding, regulations, and Ofsted inspection frameworks., • Proven ability to lead staff, manage performance, and build effective multi-agency relationships. Preferred Skills • Warm, nurturing, and child-centred., • Emotionally resilient, calm under pressure., • Highly organised, accountable, and proactive., • Passionate about improving outcomes for young people and supporting team wellbeing. Pay range and compensation package Competitive salary + performance-based bonuses. Clear progression opportunities. Pension scheme & paid annual leave. Access to wellbeing and mental health support. Fully funded professional development, including Level 5 and higher qualifications. Opportunity to shape and grow a therapeutic home with strong values. Equal Opportunity Statement If you are passionate about providing high-quality, therapeutic residential care and committed to achieving outstanding outcomes, we would love to hear from you.

• Lead a team of Manufacturing Engineers as part of the Li Ion Battery Assembly area providing guidance, support, and mentorship., • Lean process planning and improvements, cost reduction & elimination of waste (NVAs) to improve competitiveness, • VSM analysis to assess the efficiency & effectiveness of current operations & ideate new future state, • Study the ergonomics & eliminate the professional hazard for workmen & improve the productivity, • Process improvement, Poka yoke, cycle time & rework reduction, • Identify opportunities in Labor Productivity, automation, standardization & lead time reduction, • Time study using observations, PMTS tools & multimodel line balancing to determine manpower requirements, • Interact within team for integrated solutions to meet guidelines, customer quality and timeline expectations., • Infer inputs from customer cross functional teams and implement requisite change requirements., • Conduct feasibility studies, cost analyses & capacity planning to support new product introductions & process improvements., • Identify and implement continuous improvement initiatives to enhance manufacturing efficiency, productivity, and quality., • Ensure compliance with safety & regulatory standards, identifying & mitigating potential risks in the manufacturing process., • Evaluate and work on utilization for equipment, tools, and technologies to optimize production capabilities and improve overall efficiency., • Provide technical expertise and support to resolve any manufacturing issues or bottlenecks in Li Ion Battery operations., • Foster a culture of teamwork, innovation, and collaboration within the manufacturing engineering team., • Experience about the Li Ion Battery line., • Strong leadership skills with the ability to effectively manage and motivate a team., • Knowledge of automotive manufacturing processes, standards & quality assurance practices, • Proficiency in Time study (MOST/MTM/MODAPTS), OEE calculation, Improvements - MUDA & MURI Analysis, • Excellent understanding of Lean principles, Capacity calculations, Ergonomic standards, Takt time & Cycle time calculations, Line balancing & vehicle build sequence, • Understanding process documents - Sequence of steps (SOS), Standard operating procedure (SOP), PFMEA and control plans, • Ability to provide solutions to manufacturing & productivity problems Proficiency in utilizing AutoCAD/Catia/Pro E software and manufacturing tools. B Tech in Mechanical Engineering or equivalent Personal Skills • Ability to work in a fast moving/changing environment., • Appreciation of the end customer and their requirements, • Shows integrity in ability to deliver on commitments, • Open mindset and willingness to learn new skills., • Engaged and enthusiastic to create a positive impact 8 to 10 years of experience in Automotive Industrial Engineering.

The Role: As Production Supervisor you will lead all production operations within their assigned area, ensuring that production, quality, safety, and cost targets are consistently achieved. This includes managing Line Supervisors and production teams to deliver efficient, safe, and high-qualit

Are you a commercially driven e-commerce professional who thrives on optimising online performance and delivering measurable growth? Do you enjoy combining data, onsite merchandising, and customer insight to improve conversion, basket size, and profitability? Are you ready to take ownership of day-to-day online trading performance across UK & Ireland websites and marketplaces? MacGregor Black is currently partnering with a leading hardware business in the search for an Ecommerce Manager. This is a permanent hybrid/ remote position based in the midlands. We are looking for an Ecommerce Manager to take responsibility for the trading performance of our partners product across our websites and marketplaces. This role plays a key part in delivering revenue, margin, and stock targets, ensuring our sites are always set up to win through best-in-class merchandising, promotions, and conversion optimisation. Key Responsibilities: • Own daily, weekly, and monthly online trading performance across UK & Ireland websites and marketplaces, delivering against revenue, margin, conversion, and basket size targets., • Build, maintain, and execute the online trading calendar aligned to seasonal moments, product launches, and promotional events., • Monitor, forecast, and react to trading performance, implementing rapid commercial actions where required., • Optimise onsite merchandising including category hierarchy, navigation, product sequencing, filters, and facets to improve discoverability and conversion., • Lead onsite search optimisation, managing synonyms, ranking rules, and zero-result queries., • Plan and execute promotions and markdowns in partnership with Buying and Merchandising teams, ensuring price integrity and margin protection., • Coordinate and QA onsite promotional messaging, banners, and content assets pre- and post-launch., • Trade bestsellers, newness, and long-tail SKUs, ensuring strong availability in winning lines and clear exit strategies for slow movers., • Manage stock availability rules, out-of-stock visibility, and back-in-stock workflows to reduce customer drop-off., • Brief, review, and QA homepage, category, and PDP content, ensuring alignment with brand guidelines and SEO best practices., • Own core trading KPIs including traffic, conversion rate, AOV, RPV, add-to-bag rate, checkout funnel performance, returns rate, and onsite search metrics., • Deliver clear weekly and monthly trading reports with actionable insights and recommendations., • Collaborate cross-functionally with Digital Marketing, Buying, Creative, Operations, and Customer Care teams to optimise performance and customer experience. What We’re Looking For: • Minimum 1 year experience in e-commerce trading, online merchandising, or digital commercial roles., • Proven ability to drive sales and margin growth through onsite trading and conversion rate optimisation., • Hands-on experience with e-commerce platforms such as Shopify / Shopify Plus, BigCommerce, or similar., • Experience trading on online marketplaces such as Amazon, B&Q, Tesco, Shein, or similar., • Strong understanding of onsite merchandising tools, onsite search, and analytics platforms including GA4., • Experience using A/B testing tools and applying a test-and-learn mindset., • Solid understanding of basic SEO for e-commerce and paid traffic performance drivers., • Strong numerical and analytical skills with the ability to turn data into clear commercial actions., • High attention to detail with strong execution and QA standards., • Commercially driven, organised, proactive, and comfortable working to fast-paced weekly trading rhythms. Please contact Lewis Millican for further information.

Oversee Escalations – Manage high-impact supply issues, driving quick recovery and accountability. Facilitate Problem-Solving – Lead cross-functional resolution of recurring or systemic supply chain issues. Track record of continuous improvement in supply chain processes.

An established nonprofit organization in the UK is seeking an experienced Director of Operations to lead national operations and ensure high-quality service delivery. The organization fosters a culture of diversity and equality, welcoming applicants from all backgrounds.

They should have extensive experience managing payroll operations in a complex organisation of at least [5,000 people] with strong knowledge on payroll legislation, pensions, statutory reporting, compliance, and best practice. Lead and manage payroll operations ensuring timely and accurate delivery

A leading engineering firm in the UK is looking for a Commercial Manager to lead strategic operations in water projects.

Dec 29, 2025# Director of Operations£70,000 yearly* CV-Library* B2, Birmingham, West Midlands (County)### Job DescriptionWe are looking for an experienced Director of Operations to lead and oversee the organisations national operations, ensuring the highest quality of service delivery and full comp

A leading supermarket chain is seeking a Customer Service Manager in Bilston to inspire and lead a team dedicated to exceptional customer service. The successful candidate will ensure the highest standards of service are delivered, address customer feedback, and manage department operations effectiv

A new brand hotel opening in Dublin is seeking an experienced General Manager to lead operations and create exceptional guest experiences. You will manage all aspects of the apartment-hotel and restaurant while guiding a talented team.

A leading healthcare organization is seeking an Extra Care Scheme Manager in Dudley to manage daily operations and lead a dedicated care team. The role requires a passionate manager who understands community care and compliance with statutory frameworks.

A recruitment agency for educational professionals is seeking a School Business Manager to oversee the financial and operational management of a school in Walsall.You will lead budgeting and finance management, ensure compliance, and manage HR functions among other responsibilities.Ideal candidates

A leading grocery retailer in Dudley is seeking a Deputy Store Manager to lead operations on the shop floor and support the Store Manager.

A local care organization in Wolverhampton is seeking a Nursing Home Manager to lead their 84-bedded service. You will ensure high standards of care and efficient operations while managing a supported team. The ideal candidate will have extensive experience as a Home Manager and CQC knowledge.

A market leading logistics firm is seeking a Head of IT to oversee the IT and development functions.The ideal candidate will have substantial experience in logistics and a proven track record in a senior IT role.You will lead teams, manage operations, and influence the strategic direction of technol

A reputable clean energy contractor is seeking an experienced Site Manager for a dynamic renewable energy project in Tipton.You will oversee site operations, coordinate subcontractors, and ensure compliance with health and safety standards.Ideal candidates will possess strong leadership and communic

A leading grocery retailer in Walsall is seeking a Deputy Store Manager to oversee daily store operations.In this role, you will motivate your team, manage inventory, handle customer queries, and ensure compliance with health and safety standards.A competitive salary between £36,000 and £44,500 is

A leading footwear retailer in Dudley is seeking an experienced Store Manager to drive sales and ensure exceptional customer experiences.In this role, you will manage daily operations, lead and motivate your team, and implement effective sales strategies.Applicants should have previous managerial ex

Warehouse Team Lead - Walsall - AM Shift.The Warehouse Lead plays a critical role in overseeing and guiding a team within the Warehouse function.By effectively managing a group of operators, the Warehouse Lead ensures seamless and efficient warehouse operations that align with and support the manage

London Business School is seeking a People Systems Advisor to join our People Team. You will be responsible for the configuration, maintenance, and ongoing enhancement of our People systems, including iTrent, Document Logistix, Tribepad/Teamtailor, and Halo. You will work proactively with a wide range of stakeholders across the School to ensure the effective day-to-day operation and continuous improvement of our People systems. In addition to supporting system-related initiatives and contributing to process enhancements, you will build strong, collaborative relationships with system suppliers to ensure reliable and high-quality system support. • Manage and resolve system queries and issues from the People Team and wider School within SLAs, ensuring high standards of service., • Raise and manage system-related supplier support calls, ensuring timely resolution and escalation where necessary., • Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction., • Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption., • Collaborate on system-related aspects of People Team initiatives, offering technical expertise as required., • Develop and update comprehensive process documentation for both Business As Usual (BAU) tasks and project work, ensuring clarity and accessibility., • Maintain supplier relationships, ensuring timely and effective communication and support., • Promote system literacy and best practice adoption across the People Team and wider School., • In-depth knowledge and practical experience in iTrent, including troubleshooting, configuration, and enhancements across all modules., • Experience with applicant tracking software (e.g., Tribepad, Teamtailor), including administration and configuration., • Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous., • Experience supporting or leading HR system implementation or upgrade projects, including planning, testing, and post-go-live support., • Awareness of data security best practices and GDPR compliance when handling employee data., • Solid understanding of HR processes and payroll operations., • Ability to create clear and concise process documentation., • Ability to provide expert support and training on systems to a range of stakeholders, helping to build system confidence, literacy, and best practice adoption across teams., • Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly to both technical and non-technical audiences., • Proven ability to build collaborative relationships., • Strong organisational, project management, and analytical skills, with keen attention to detail and a proactive, solution-focused approach to problem-solving., • Proven ability to manage multiple tasks and priorities effectively. London Business School; a global and vibrant business community basedin two of the world's most dynamic cities, London and Dubai. It'swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su..., • Generous annual leave of 27 days plus extra between Christmas and New Year, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

£60,000- £70,000 (depending on experience) Commercial Lead – Magazine Publishing Salary £60,000 to £70,000 depending on experience Permanent Hybrid London/ Folkestone Saga Magazine is looking to appoint a new Commercial Lead for 2026! You’ll be joining the UK’s biggest subscription based monthly publication in the UK with an accolade of recent awards. As the Commercial Lead, you will work closely with our renowned Editorial Director and Chief Data & Strategy Officer. You’ll be a credible commercially minded individual, able to oversee business development and revenue generation of the full omnichannel magazine. Having an entrepreneurial approach where you can leverage our multi-award-winning magazine content to maximise our commercial performance across multiple revenue streams. You will also be working with the Magazine Editorial team, key external agency partners and the Head of Finance as required, you will manage the full publishing revenue budget, which is comprised primarily of the magazine subscriptions, and advertising revenue, both internal and external. For subscriptions you will have line management of the Marketing Audience Manager, while for external advertising, you will manage our agency relationship. Internally you will work closely with our business units (Travel, Insurance, Money and new business), to ensure we’re optimising our promotional activity for the business as a whole. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. On occasions, you may need to visit our Head Office in Folkestone, Kent. Role Responsibility Fully owning and managing the Publishing revenue streams, from our internal advertising of our Business Units, our External advertising across both Print and Digital formats, and our Subscription revenue of the Magazine. Working as the Commercial Lead in the Publishing team you will be responsible for the following: • To implement strategies to increase revenue from all our channels including Magazine (Print, Digital, Subscription, Newsstand etc.), Digital content such as Newsletters, Emails, Podcasts, Video content, social media etc., • Aligning of our advertising copy to our Editorial content., • Implement strategies to increase onward traffic from the magazine section of the website to the Business Units and lead the cross-department conversation about how value is assigned to this traffic., • Work with the Editorial team to collate and present key insights and data for monthly Business Updates to the leadership team., • Establishing sales targets for both advertising and subscriptions and driving the performance of both to ensure targets are met., • Working with finance to produce the monthly forecast and annual budget for the Publishing revenue, • Help oversee and negotiate contracts as required with new clients., • Work with the Digital and Data teams to ensure our website, and data insights are aligned to Publishing’s needs., • Identify profit-making brand extension opportunities and take the lead in securing sponsorships, networking with key external stakeholders and getting new projects off the ground., • Reviewing and developing operational processes to improve the performance and maximise growth of the partnerships where appropriate., • Working together with the other Saga Business units to promote the Saga brand., • Managing risk assessments for any new initiatives., • Staying aware of the latest trends and developments in the industry, ultimately being in tune with our customer and what other products and brands align to their needs and interests but do not step into our portfolio of products here at Saga People management, relationships and account management responsibilities; • Managing all daily commercial operations and partner with the existing editorial team., • Line management of the Market Audience Manager, who is responsible for the delivery of our Magazine subscriptions performance., • A Strong understanding and ability of forecasting sales volumes with extensive budget management and contract negotiations., • Integrity and objectivity, capable of selling ideas and implementing change., • Significant Account management experience in the publishing and/or digital media sector., • Clear experience managing advertising and affiliate budgets and P&Ls., • Clear understanding of advertising and affiliate reporting and data tools., • Able to apply KPIs to monitor, project, and drive performance., • Can work as part of a team and capable of delivering to tight publishing deadlines., • Naturally analytically with the ability to challenge and think outside the box; able to demonstrate curiosity and a drive to continually innovate and improve processes., • Demonstrates resilience and an ability to deal with demands placed on them, able to work calmly under pressure maintaining an ability plan for, and work to, tight deadlines., • Can deliver high quality, accurate output at pace and able to quickly adapt to changing environments, consistently setting high standards and driving performance. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3386

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

A charity organization is seeking a Community Shop Manager to lead operations and a team at their Brownhills location.The role involves ensuring top-notch customer service and community engagement while managing daily operations and motivating staff.Candidates should possess strong leadership skills

A leading manufacturing company in Walsall is seeking an Operations Supervisor to lead production teams in achieving safety, quality, and efficiency in a high-volume environment.The successful candidate will manage a diverse workforce, drive continuous improvement initiatives, and collaborate with p

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations and deliver excellent customer service. You will work closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a pos

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A prominent furniture retailer in Walsall is seeking a Warehouse Team Lead to oversee operations and drive performance.

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