Service desk jobs in BoltonCreate job alerts

We are looking for a talented and driven Telemetry Field Engineer to join United Utilities in a fast paced, modern maintenance environment. Each working day will begin from your home base, travelling directly to sites across Lancashire and Greater Manchester. This home-based start offers autonomy and flexibility while placing you at the forefront of maintaining the telemetry and control systems that support essential water and wastewater services for millions of customers. You will take ownership of proactive, planned and reactive maintenance across our telemetry assets, including second and third line on site support. Acting as a trusted point of escalation for Monitoring and Control Regional Engineers, you will be part of a highly skilled mobile team focused on safety, performance, compliance and reducing environmental impact. This is a fantastic opportunity for an experienced field engineer who enjoys solving complex problems, working independently and seeing the real-world impact of their work every day. Technical Skills and Experience • Confident working both collaboratively and independently, resilient, self-motivated and a strong problem solver with proven technical capability, • Open and adaptable mindset, with the ability and willingness to develop into specialist maintenance areas as required, • Strong diagnostic capability supported by excellent organisational, planning, communication and computer skills, • Previous experience working within the Water Industry, • A clear commitment to maintaining technical skills, competence and up to date knowledge throughout your career Skills, Experience and Qualifications Essential Qualifications • Full UK driving licence, • Time served apprenticeship or NVQ Level 3 or equivalent, • HNC, HND or Degree qualification or equivalent hands-on technical experience, • Solid understanding of IP networking and routing principles, • Ability to think logically, make sound decisions and work independently, • Good working knowledge of point to point and multipoint radio systems, • Relevant Water Industry experience, • Strong awareness of physical and IT related security principles, • Working understanding of Microsoft and Linux operating systems, • Experience operating within a technical service desk environment, • In depth understanding of different RTU types, • Knowledge of telemetry, control and automation infrastructure, • Understanding of communications media, • Ability to accurately record actions and produce clear, high quality documentation, • Confidence working with IT hardware and Microsoft applications, • Practical experience with telemetry devices and wide area communications, • Good working knowledge of hardwired analogue and digital control systems Why Join United Utilities At United Utilities, your work goes beyond engineering. You will help protect the environment, support communities and keep vital infrastructure running every day. You will join a business that invests in modern technology, values its people and offers genuine opportunities to grow your skills within a supportive and safety focused culture. Benefits • 26 days annual leave rising to 30 after four years plus 8 bank holidays, • Competitive pension with up to 14 percent employer contribution and life cover, • Up to 7.5 percent performance related bonus plus recognition awards, • Company funded healthcare plan, • MyGymDiscounts offering savings on gyms and digital fitness, • Access to Best Doctors, Salary Finance and Wealth at Work, • Retail deals and discounts, • EVolve car scheme, • Employee Assistance Programme and mental health first aiders, • ShareBuy scheme, • MORE Choices flexible benefits

Role: 1 Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support. Key Responsibilities • Act as the first point of contact for all IT-related queries across the organisation, • Respond to and resolve incidents and service requests, providing timely updates to users, • Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager, • Accurately log and document incidents, requests, and resolutions, • Support users with hardware and software troubleshooting, • Configure and maintain user accounts and permissions, • Install, set up, and support applications across user devices, • Provide printer, laptop, mobile device, and tablet support, • Assist with connectivity and hardware across remote sites, • Contribute to and maintain internal knowledge base articles, • Identify opportunities for process improvements and enhanced efficiency Essential • Strong customer service skills, with the ability to communicate clearly and professionally, • Working knowledge of hardware, software, and operating system support, • Ability to diagnose basic technical faults and resolve issues methodically, • Ability to prioritise workload, work under pressure, and meet deadlines, • Strong organisational skills and attention to detail, • Ability to work independently and take ownership of tasks, • Excellent interpersonal and problem-solving skills, • 1-2 years' experience in a 1st line support or technical service desk role, • Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions, • Basic understanding of networking, virtualisation, or IT security, • Experience supporting hardware/software across various devices, • Familiarity with Jamf or Microsoft Intune, • Knowledge of ITIL principles Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Business Development Representative (BDR) – Chelmsford (Hybrid Remote) - £35k (£45k OTE) Warm Desk | Progression into Closing role | Private Medical | Early-Finish Fridays Ada Meher is working with a scaling SaaS business in the Construction industry as they build out a BDR team to service their established Sales teams with qualified leads. They have already got an excellent presence in the industry, with projects signed with most major contractors, and are looking for BDRs generate additional projects within these businesses. The ideal candidate will have experience in a fast-paced sales environment, whether that be from recruitment or previous software sales, and be able to demonstrate a track record of generating leads through LinkedIn, Phone Calls and Emails as well as other channels. The OTE bonus of £10,000 will be broken down in targets based on project pitches/qualified leads generated and successful candidates will have the opportunity to progress into a closing role longer term. As a remote-friendly business, the sales team currently works hybrid remote spending 2dpw in the Chelmsford office with the flexibility to work the rest of the time remotely. As such, candidates should be located in a commutable distance of Chelmsford. To Be Considered: • 2+ years of experience in a relevant sales role, • Experience of working within either the Software or Construction sector, • Demonstrable experience working in a fast paced environment, • Excellent communication skills, • Driven and hard-working – happy working to targets On top of the flexibility and progression opportunities, the business also provides a competitive benefits package including Private Medical Insurance and a generous holiday allowance. They also run an early-finish Friday scheme to help employees get the most out of their weekend! We are expecting a strong response to this BDR role, so if interested please get in touch on with a CV ASAP.

Business Development Representative (BDR) – Chelmsford (Hybrid Remote) - £35k (£45k OTE) Warm Desk | Progression into Closing role | Private Medical | Early-Finish Fridays Ada Meher is working with a scaling SaaS business in the Construction industry as they build out a BDR team to service their established Sales teams with qualified leads. They have already got an excellent presence in the industry, with projects signed with most major contractors, and are looking for BDRs generate additional projects within these businesses. The ideal candidate will have experience in a fast-paced sales environment, whether that be from recruitment or previous software sales, and be able to demonstrate a track record of generating leads through LinkedIn, Phone Calls and Emails as well as other channels. The OTE bonus of £10,000 will be broken down in targets based on project pitches/qualified leads generated and successful candidates will have the opportunity to progress into a closing role longer term. As a remote-friendly business, the sales team currently works hybrid remote spending 2dpw in the Chelmsford office with the flexibility to work the rest of the time remotely. As such, candidates should be located in a commutable distance of Chelmsford. To Be Considered: • 2+ years of experience in a relevant sales role, • Experience of working within either the Software or Construction sector, • Demonstrable experience working in a fast paced environment, • Excellent communication skills, • Driven and hard-working – happy working to targets On top of the flexibility and progression opportunities, the business also provides a competitive benefits package including Private Medical Insurance and a generous holiday allowance. They also run an early-finish Friday scheme to help employees get the most out of their weekend! We are expecting a strong response to this BDR role, so if interested please get in touch on with a CV ASAP.

Facilities Administrator Contract: Office and Production Location: Bolton, BL5 1EE Hours of work: 40 Contract Type: Permanent Job Description Team player, apart of the RFS Team, overseeing and following through and managing the works requested to completion. Ensuring best practices are followed, following and understanding the client processes and restrictions. Key Responsibilities • Print and allocate all maintenance and escorting jobs for southern sites to engineers and subcontractors, • Reassign workload to Tony when engineers are on annual leave, • Allocate all New Works RFSs, • Close off all RFS jobs, including adding labour hours and comments, • Regularly monitor the system to identify and manage outstanding jobs, • Ensure ticket statuses and details are accurate and up to date, • Request quotes from contractors, • Raise purchase orders (POs) for subcontractor callouts, engineer-related items, and client-issued POs, • Manage all purchase orders through to invoicing and act as the main point of contact between contractors and Accounts, • Handle and progress day-to-day queries from customers, service desk, and contractors, • Respond promptly to customer calls and emails, • Deal with general enquiries from client staff and contractors, • Contact suppliers to expedite orders or resolve discrepancies, • Prepare quotes and issue them to the client and Client FM for approval, • Assist with revising RAMS (Risk Assessments and Method Statements), • Support site inductions, • Write work authorisations, • Book jobs in with sites (temporary responsibility) Professional and Personal Competencies/Qualifications Raise and receipt purchase orders (POs) Coordinate small works projects Work effectively as part of a team Utilise reporting tools and CAFM systems The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

A leading global convenience retailer is seeking a Senior IT Service Desk Analyst to lead technical support across the UK and Europe. Benefits include performance bonuses, career growth opportunities, and a comprehensive perks package. The role entails advanced troubleshooting, mentoring junior anal

A prominent university is seeking a Help Desk Consultant to serve as the first line of support for technology issues across campus. Customer service experience is preferred, making this a great opportunity to develop technical skills and support a diverse university community. Responsibilities inclu

Work with the IT Service Desk Manager on process improvements and Service Improvement Plans. Strong knowledge of desktop and server platforms. We’re looking for an experienced and proactive 2nd Line Support Engineer to join our growing IT Service Desk.

An educational organization in Bolton seeks a 1st line IT Service Desk Engineer to provide technical support across multiple locations.

Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales. Understanding of Jamf and/or Microsoft Intune. You’ll act as an escalation point for 1st Line Engineers, take ownership of incidents and service r

As Head of Infrastructure & IT Operations, you will lead and develop our Infrastructure and Service Desk teams, ensuring the stability, performance, and security of Scan’s internal IT systems across multiple sites and our datacentre. Identity platforms and Microsoft 365 environments. Oversee on‑

A leading workplace management company is seeking a Helpdesk Administrator to coordinate operational activities across a busy banking portfolio in Bolton.

We are looking for an experienced IT Support Technician (Level 2) to provide advanced technical support to our end users and act as an escalation point for the 1st Line Service Desk. Provide high quality 2nd line IT support, acting as an escalation point for 1st Line and taking ownership of incident

A leading education provider in the UK is seeking a proactive 2nd Line Support Engineer to enhance their IT Service Desk operations. With a focus on work-life balance, this full-time role offers a competitive salary and benefits such as life assurance and mental health support.

Role: 1st Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity. They are looking for a dedicated and customer‑focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high‑quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support. Key Responsibilities Act as the first point of contact for all IT-related queries across the organisation Respond to and resolve incidents and service requests, providing timely updates to users Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager Accurately log and document incidents, requests, and resolutions Support users with hardware and software troubleshooting Configure and maintain user accounts and permissions Install, set up, and support applications across user devices Provide printer, laptop, mobile device, and tablet support Assist with connectivity and hardware across remote sites Contribute to and maintain internal knowledge base articles Identify opportunities for process improvements and enhanced efficiency Engage positively with colleagues across OFG, supporting a collaborative IT culture Experience, Skills & Qualifications Essential Strong customer service skills, with the ability to communicate clearly and professionally Working knowledge of hardware, software, and operating system support Ability to diagnose basic technical faults and resolve issues methodically Ability to prioritise workload, work under pressure, and meet deadlines Strong organisational skills and attention to detail Ability to work independently and take ownership of tasks Excellent interpersonal and problem‑solving skills Working knowledge of Microsoft applications and service desk systemsDesirable 1-2 years' experience in a 1st line support or technical service desk role Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions Basic understanding of networking, virtualisation, or IT security Experience supporting hardware/software across various devices Familiarity with Jamf or Microsoft Intune Knowledge of ITIL principles Working towards or holding a relevant IT qualificationINDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

Documenting processes and maintaining service desk records. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate or similar could be beneficial but not essential togethe

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Their Service is only as good as

Whether you see yourself as a Helpdesk Team Lead, IT Service Desk Manager, Service Desk Team Leader, IT Support Manager, or IT Operations Team Lead, this role offers the chance to step into a high-impact position where you’ll combine leadership with hands-on delivery. We are looking for a driven a

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. Assist with operational Service Desk cover during busy periods.

North West & Scotland Region, ensuring consistently high standards of technical support and customer service.

IT Service Desk Engineer (Multilingual - English & Spanish)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent in English and Spanish

A leading global provider of IT services is seeking a Senior Service Desk Analyst in Manchester. This role involves delivering high-quality desktop support, resolving Level 2-3 service tickets, and interfacing with high-profile financial industry clients. Ideal candidates will have over 3 years of e

IT Service Desk Engineer (Multilingual - English & Dutch)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & Dutch)<

A leading employment agency is seeking a Service Desk IT Analyst for a temporary contract in South Norfolk. The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A fantastic opportunity has arisen for a 1st Line Support Engineer / Service Desk Analyst to join our London based media group on a permanent basis. Maintaining and updating incidents and requests in your own as well as the Service Desk. Ensuring all incidents and requests are accurately recorded at

A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer serv

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

Escalate complex or unresolved issues from the helpdesk to Level 2 or Senior Engineers in a timely and accurate manner. You will understand that excellent service delivery allows employees to perform at their best. Consistently puts the customer's needs first and strives to provide exceptional servi

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients.

A global analytics and digital solutions company in Manchester seeks a Service Desk Analyst to provide high-quality IT support. The ideal candidate has experience in customer service and data management, strong IT literacy, and excellent communication skills.

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. This role demands exceptional customer service skills and the ability to provide first- and second-line support for hardware and software issues.

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery.

Log and manage incidents via the service desk. Provide remote and desk-side support.

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows.

We are looking for an IT Service Desk Technician to join our team. IT Service Desk Analyst 2nd Line. Role: IT Service Desk Analyst 2nd Line.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Working closely with experienced colleagues, you’

A luxury hotel in London is looking for a talented Front Desk Agent to join their dynamic Front Office team. The successful candidate will provide exceptional customer service, assist guests with inquiries, and ensure a seamless check-in/check-out experience.

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will work within a collaborative team, contributing to shared goals w

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading IT services provider is seeking a capable 2nd Line Service Desk Analyst to join their busy IT support function within a Microsoft-centric environment. This role requires strong experience in desktop support, solid knowledge of the Microsoft stack, and excellent customer service skills. The

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Ha

A technology company in Stretford is seeking a proactive 1st Line Service Desk Technician to provide technical support for hardware and software issues. The ideal candidate will have experience in a service desk environment, excellent communication, and problem-solving skills. This role requires dia