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This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. An exciting opportunity ha

Job DescriptionService Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offer

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for

This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. Analyse service desk data

This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* Key ResponsibilitiesAddress and resolve non-major incidents and service requests, logging all activity in ServiceNowDeliver excellent customer service and professional supp

Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. Proven experience managing an IT Service Desk or Technical Support function. Service Desk Manager Responsibilities.

Provide escalation support to the Help desk team.

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest gr

KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. You’ll act as both a team leader and a hands-on technical specialist

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest gr

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role

Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Oversee and continuously i

As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day operations for end users. Experience in a similar IT support or service desk role. Join a dedicated local government organization delivering seamless IT support to critical publi

Proven experience as a Service Desk Engineer. Prioritize and resolve technical queries to exceed customer service expectations. Expertise in Microsoft Windows Server/Desktop Environments.

The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. First point of contact on the service desk – calm in a storm and quick on the keyboard. Windows 10+ Desktop, Microsoft Office.

This is an excellent opportunity for an experienced 1st Line Service Desk Engineer looking to move away from the usual 9‑5, into an integral role providing technical support to customers with out‑of‑hours managed service contracts. IT Services and IT Consulting, Technology, Information and Med

Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range o

Lead, coach, and develop the Service Desk team to deliver first-class customer support. Refine and manage Service Desk processes across incident, request, problem, and change management. Represent the service function at customer meetings, providing insights and service reports.

You will lead, coach and inspire a team of service desk engineers providing them with clear KPI’s required to deliver a successful support service. Successfully lead & manage the Service Desk Team, driving a culture of service excellence, continuous improvement and delighting our customers. If you

RSK Group are looking for an IT Service Desk Technician to join the Group IT Department on a full-time basis working 40 hours per week. Familiarity with Service Desk ticketing systems. Excellent communication and customer service skills.

Previous IT Service Desk experience (or similar). Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.

You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service stand

The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Managed Services Tasks: Support managed services tasks, including importing products, members, prices, and layouts for various products. You will be expected to focus on providing the highest level of serv

Reporting to the IT Manager, you will manage the day-to-day running of our IT Service Desk, leading and developing an IT Support Assistant while ensuring high-quality support across the business. The chance to take ownership of the Service Desk function and influence IT operations. You ll also play

Join a growing technology services provider as a Service Desk Engineer (Nights) and be part of a team that ensures seamless IT support for clients across industries. The role involves handling service requests, troubleshooting technical issues, monitoring systems, and maintaining strong service deli

Join a global provider of services as an IT Service Desk Engineer. Understand the company's organisation and the customers of the Service Desk. Maintain and share knowledge of supported products and services.

Previous experience in a similar Service Desk / Desktop Support role. The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the t

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To log all calls on the Service Desk toolset.

Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed. Click Apply below to join Liberty as a Service Desk Analyst. The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Engage with executive and client stakeholders, representing the service desk and maintaining client

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Act as a service representative for appointed service(s), in particular take responsibility for maximising Technical Analyst s ability to resolve incidents and requests for appointed services. L1 Service Desk Analyst (Out Of Hours). Youll take ownership of incidents, deliver excellent customer ser

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them

Experience in a call centre or IT service desk environment. IT Service Desk Operations Support. This role could suit someone with experience in a IT call centre or service desk environment, who’s ready to take the next step into operational coordination.

Log all calls on the Service Desk ticketing system and maintain documentation. IT Service Desk Engineer Skills. I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.

Senior IT Service Desk Engineer at DJH. Serve as an escalation point for complex incidents and service requests. Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.

Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now). IT Service Desk Analyst - L2 Support - onsite. The IT Field Services Support Specialist is based in our London office and supports UK and International users through walk-up desk, email, telephone, and re

You will be willing and able to participate in a shift pattern covering Service Desk hours of operation (early, lates, Days and night shifts) on a 4 on 2 off basis you'll have a basic level of IT skills along with some experience of working in an IT Service Desk or a Call Centre equivalent role. We'

You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service stand

Service Desk Analyst (1st/2nd Line) - Law Firm. Previous experience in a Service Desk role within a law firm, ideally 2 years+. Ensure all support calls are answered within agreed service levels and keep users informed of progress.

Sound knowledge of Service Desk and Asset Management software. Take ownership and management of the incident and service request life-cycle, including verification and closure. Excellent written skills and experience with documenting incidents/service requests and resolutions.

Manage incidents and service requests through the service desk system, ensuring timely resolution and escalation of complex issues. The Service Desk Engineer ensures the smooth and efficient delivery of IT services across the organisation. Create and maintain IT documentation, FAQs, and user guides

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and

We are looking for a Service Desk Analyst to join our Professional Services team. Log calls using service desk tools within ITIL processes, delivering customer service levels and aiming for first contact resolution and other company KPIs. Our team of 200+ professionals delivers award-winning service

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Microsoft Windows deskt

As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team. Service Desk Engineer 160 - 190 Per day (Inside IR35) 3 month initial contract Cambridge based, Fully Ons