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Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

Job DescriptionService Desk Analyst - French Speaking UK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

This hybrid role combines service desk administration, remote technical support and occasional on‑site service visits. Manage incoming service desk tickets using ServiceNow. Job Title: AV Service Desk Technician.

A managed service provider in Gloucester is seeking an IT Service Desk Engineer to join their high-performing IT team.

As a Service Desk Analyst, you’ll be part of a global IT team delivering exceptional first- and second-line support to users across multiple regions. You’ll act as a key point of contact for technical issues, ensuring a high standard of service through phone, email, remote support, and desk-side

Previous experience providing 1stline support using a Service Desk solution.

A leading law firm in Greater London seeks a Service Desk Analyst to provide operational support for technology systems. Responsibilities include diagnosing technical issues, managing user accounts, and ensuring excellent customer service.

An innovative technology firm in Greater London is seeking a Service Desk Analyst to provide vital technical support for various systems. Strong communication and customer service skills are essential. This role involves managing user accounts, diagnosing issues, and delivering excellent service in

The IT Service Desk Analyst is responsible for responding to incidents and requests reported to the Service Desk from multiple channels (phone, email, self-service, TechZone) and the life cycle management of incidents, queries and problems, including directing requests to appropriate functions for r

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.

In this dual-focused role, you will spend approximately 50-70% of your time on Service Desk support, with the remainder dedicated to implementing AI to improve efficiency and service delivery.

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. To join us as a2nd Line Service Desk Engineer, you will need:. We’re now looking for a 2nd Line Service

A leading IT solutions provider is looking for a Service Desk Analyst to join their Professional Services team. Candidates should have IT support experience at a first line level, knowledge of ITIL processes, and a desire to provide excellent customer service.

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Actively engage with end users and the Service Desk team to gather f

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

A leading company in the aviation industry is seeking a Service Desk Analyst for a 6 month contract in Greater London. This position focuses on providing expert solutions to technology problems reported by employees, ensuring superior customer service, and maintaining a knowledge-based system.

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

A leading NHS trust in Greater London is looking for an IT Service Desk Analyst responsible for providing first-line support for technical issues. The role involves managing incidents through various channels, ensuring resolutions within SLA, and delivering outstanding customer service. The Analyst

In this hybrid role, you will respond to various client technical issues, manage user accounts within Office365 and Azure, and utilize service desk tools. The ideal candidate is well organized and has a positive attitude, with a strong inclination towards customer service.

A leading technology research firm in London is seeking a Service Desk Technician Level 1 to ensure proper computer operation for end users. The ideal candidate has 1-3 years of experience in a service desk role and a college diploma in a related field.

A leading managed service provider in Greater London is seeking an experienced Network Engineer to join their team.

Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Effective Collaboration: Work collaboratively

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices.

A recruitment agency is seeking a vibrant Service Desk Administration Assistant in Plymouth. This role involves supporting Service Desk Analysts with IT hardware configuration, inventory management, and user documentation.

A leading consulting firm in the UK is seeking a Service Desk Analyst to support their Network Operations Centre. Candidates should have over 3 years of experience in a service desk role, excellent communication skills, and some knowledge of networking or telecoms.

A dynamic ICT support firm is seeking a Service Desk Technician (1st Line Support) to join their team in Hertfordshire. The ideal candidate should have experience in Windows, Microsoft 365, and Android support, along with a flair for exceptional customer service and communication.

The Academy’s ICT department touches all aspects of the Academy’s work, including our teaching, performance and professional services activities and is responsible for providing a professional and responsive service to over 1,000 IT users across the Academy’s student and staff population. You

We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. Experience with service desk platforms such as Zendesk, ServiceNow, or similar. This role reports to the Service Desk Manager and colla

A leading IT service provider is seeking a Service Desk Analyst to provide first-line technical support in a secure MOD environment. Candidates should have experience in a Service Desk role, a working knowledge of ITIL processes, and be customer-focused. Responsibilities include logging incidents, p

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team.

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the

In this role, you will own the development of the Service Desk AI Assistant and work towards continuous improvements driven by user feedback and data analysis. A leading financial information services provider is seeking an AI Product Owner & Developer in London. Ideal candidates will possess strong

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Candidates must have a previous track record of performing a Service Desk A

We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. This is an ideal role fo

University Placement Year - Service Desk Analyst (Starting Summer 2026). As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. Continually improve the way the service desk works.

The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally. Provide high quality support through answering calls and handling ti

A higher education institution in Greater London is looking for a Service Desk Analyst to provide high-quality IT support for students, staff, and visitors. The role requires collaboration with various IT teams to enhance service delivery.

We are looking for a BT Service Desk Technician for our offices in London to serve as the first point of contact for end-users who require technical support and assistance. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorp

Service Desk Analyst vacancy in Gloucestershire (279DM). As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Are you a problem‑

In this role, you will be the backbone of the Service Desk, supporting our Service Desk Analysts with a variety of essential in-office tasks. Are you ready to embark on an exciting journey in the world of IT? Our client is looking for a vibrant and dedicated Service Desk Administration Assistant to

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak