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Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role • Provide both remote and onsite support to a variety of local clients, • Keep clients up-to-date on any issues, • Resolve hardware and software faults, • Installing and configuring computer operating systems and applications, • 1+ years’ experience providing IT support, • Microsoft Desktops and Windows Server, • Active Directory, • Office 365, • Basic networking knowledge, • Driving license and own vehicle (highly desired), • Any certifications are a bonus

2nd Line Engineer Our client is a growing Managed Service Provider supporting organisations across multiple sectors. They are known for delivering reliable IT services and maintaining strong long-term relationships with their customers. Due to continued growth, they are expanding their support team and are looking for an experienced 2nd Line Helpdesk Engineer to help manage escalated support requests and maintain high service standards across client environments. What will you be doing? As a 2nd Line Engineer, you'll play a key role in supporting the service desk by resolving escalated tickets from the 1st Line team and assisting with more complex technical issues across client environments. You'll investigate, diagnose, and resolve infrastructure, cloud, and networking problems while ensuring all tickets are managed effectively within SLA targets. The role involves working across a wide range of technologies including Microsoft server environments, virtualisation platforms, networking infrastructure, and cloud services. You'll also collaborate closely with senior engineers where escalation to 3rd line support is required. While the role is primarily office-based, there will occasionally be opportunities to visit customer sites for proactive support or issue resolution. What will you need? Please apply directly through this advert or email your CV to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - 2nd Line Engineer, IT Support Engineer, MSP Support, Windows Server, Active Directory, Microsoft 365, Azure, Intune, Defender, VMware, Hyper-V, Networking, Firewalls, Backup & Recovery, Infrastructure Support.

Why Join This Opportunity? • Join a high‑growth UK MSP recognised for service excellence and strong customer satisfaction., • Work with enterprise‑scale clients across a full managed services portfolio (Connectivity, Modern Workplace, Cyber, Cloud, Mobile)., • Take on an autonomous, commercially focused role with real ownership of strategic accounts., • Collaborate with expert technical, service desk, and project delivery teams to create impactful solutions., • Clear progression pathways as the business continues to expand across the South and the North. The Role This is a senior, client‑facing position responsible for leading and growing a portfolio of enterprise customers. You will build long‑term strategic relationships, drive commercial performance, develop account roadmaps, and coordinate internal teams to deliver exceptional service across the full managed services stack. Key Responsibilities • Own, retain, and grow a defined portfolio of enterprise clients., • Identify whitespace, cross‑sell, and upsell opportunities across the full services portfolio., • Lead QBRs with senior stakeholders covering performance, risks, roadmap progress, and commercial opportunities., • Build and execute account development plans that align to client objectives., • Work with Solution Architects, Technical Account Managers, and Project Managers to design and deliver multi‑pillar solutions., • Maintain strong CRM discipline to support accurate forecasting and pipeline visibility., • Lead commercial negotiations including renewals and contract changes., • Ensure seamless communication with service desk, onboarding and delivery teams to guarantee a consistent customer experience. What We’re Looking For Essential • Strong background in Managed Services / MSP / IT Services., • Proven experience managing and growing enterprise or mid‑market accounts., • Ability to sell across a broad managed services portfolio (Cloud, Cyber, Modern Workplace, Connectivity, Mobile, Managed IT)., • Commercially astute with a track record of revenue growth and account penetration., • Confident communicator capable of engaging senior decision‑makers., • Highly organised, proactive, and able to manage complex multi‑workstream accounts. Advantageous • Experience working within a Top 50 CRN MSP., • Familiarity with coordinating cross‑functional technical and service delivery teams., • Knowledge of multi‑site hybrid environments and modern security‑led architectures.

Manage the process of assessing new applicants accreditation or re-accreditation, enabling them to access telecommunications sites.Manage the data and records of new and existing telecommunications engineers and users.Issue access cards and provide access to vetting services for certain staff requir

Main activities and tasks: Manage the process of assessing new applicants accreditation or re-accreditation, enabling them to access telecommunications sites Manage the data and records of new and existing telecommunications engineers and users Issue access cards and provide access to vetting services for certain staff required to access higher security locations Issue temporary loan of keys for certain staff required to access higher security locations/sites Management of data within the Access & Accreditation Portal Receive and process calls and tickets associated to individual/Companies accreditation, access cards or site keys Provide guidance and support to staff on accreditation issues Support the development and maintenance of the accreditation knowledgebase Manage the one-off permit process for unaccredited requesters Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team. Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.) Role Specification: Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies Required Education & Trainings: High school Required Experience: Previous Service Desk experience is beneficial Broad understanding of the Telecommunications industry Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial Specific skills & technical knowledge: Proficient in Word and excel Excellent telephone manner TPBN1_UKTJ

Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Incident Manag

Role: Customer Service Coordinator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. Provide sup

A leading Managed Service Provider in Fleet, UK, is seeking a Desk-Based Account Manager to manage a portfolio of customer accounts.

We’re looking for a proactive and service‑driven IT Service Desk Analyst to join our Farnborough‑based team. IT support or service desk roles. Position: IT Service Desk Analyst – Location: Farnborough, England – Employment type: Full‑time – Seniority level: Mid‑Senior level – Job f

A leading security solutions provider is seeking a Customer Service Coordinator to deliver outstanding service from their Bracknell centre.You'll manage engineers and handle queries through both phone and email, ensuring all customer interactions are handled efficiently.The position requires excelle

We're looking for a Service Desk Apprentice to join our team in Bracknell!. Previous Service Desk experience is beneficial. Issue access cards and provide access to vetting services for certain staff required to access higher security locations.

A healthcare organization is seeking a candidate for an IT Service Desk role in Ascot, focusing on delivering first-line support to clinical and administrative staff.

Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Plan and provide desks

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Experience with how an ITIL service desk runs. Line IT Service Desk Engineers.

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Service Desk Analyst - French Speaking.

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Se

Service Desk Manager * North London based (Hybrid) * Permanent, Full-Time * Salary: Up to £60,000 (depending on experience) A growing IT services organisation is seeking a Service Desk Manager to lead a global support function, oversee day‑to‑day service delivery, and strengt

Experience with service desk platforms such as Zendesk, ServiceNow, or similar. We are seeking an experienced Service Desk Analyst – L2/L3 Application Support based in England, working remotely from home, to join our global Service Desk team. This role reports to the Service Desk Manager and colla

Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and

Company DescriptionService Desk 1st Line Support EngineerSalary £24,231 per annumThis role is office based during the week.

Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen.

As well as a good understanding of troubleshooting and supporting Windows environments, you will also have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users.

Passionate about starting a career in IT? Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Requir

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology.

Join a dynamic team at a leading technology company as an IT Support professional in Southampton.You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs.This role offers a competitive salary and ample opportunities for professional development, mak

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment.

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Key responsibilities of the Service Desk Analyst. Benefits of the Service Desk Analyst.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust. Act as the primary point of contact for the IM&T Service Desk, providing professional first-line technical support to clinical and administrative staff across all sites, including community

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Provide stellar customer service to end-users and stakeholders. Act as the primary point of contact for technical service requests.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Engage with executive and client stakeholders, representing the service desk and maintaining client

A financial services provider based in London seeks an experienced IT Support professional to be the onsite contact for technical issues.

Reporting directly to the Service Desk Manager, the Service Desk Analyst will assist in the day‑to‑day operational support of the firm’s Technology systems and hardware. Participate in continuous improvement of service desk processes and procedures. The position is based in our London office w

This role involves balancing service desk duties with project work, providing genuine career progression in an engaged environment. A leading managed service provider in Lancaster is seeking an IT Support Engineer to join their technical team.

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access. We are recruiting for a key position in our Global IT service desk