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Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.
Keywords: Technical Support, Problem Resolution, Customer Support, Maintenance and Repair, Field Service, Service Engineering, Product Support, Technical Solutions, Integration Support, Continuous Improvement, Technical Documentation, Training and Development, On-Site Support, Escalation Manageme...
... service desk or junior team members. * Provide mentoring and training to junior members in the Digital Experience team. * Create, maintain, and own comprehensive documentation for lab technologies ...
Liaise with customers to agree contract renewals and provide relevant documentation to support ... Comply with the company's Health & Safety, Data Protection, Information Security, PCI & DSP ...
An innovative Medical Device company in Oxford (OX4) are seeking a Technical Documentation Administrator to provide essential day-to-day support in managing and maintaining design history files and ...
Proactively work with the Process Engineering team to review process documentation, and suggest areas of process improvement * Follow process controls, in-line monitoring, IPQC, and metrology for QA ...
Managing and working to internal and customer SLAs * Creating and maintaining documentation If you are an experienced Service Desk Engineer (1st/2nd line) looking to embrace a new role that will take ...
Job Title: Systems Engineer Job Type: Permanent Work Type: Hybrid Industry: Electronics Manufacturing Job Location: Oxford Rate: £56,000 Systems Engineer Our clients product have become the industry standard for automotive testing and are widely used to other industries such as mapping and pl...
We're looking for someone with a demonstrated track record in maintaining documentation within quality-accredited environments, preferably in the medical devices sector. This is a full-time position ...
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Assisting the sales function with technical specifications for tender documentation when required ... If you are looking for work in this area we may be able to assist you. Contact us directly on and ...
Project Engineer – Mechanical | Oxford | £35,000 - £45,000pa plus exceptional benefits: MARS Recruitment is exclusively recruiting a Project Engineer to join a world leader in the design and manufacturing of instrumentation, systems and devices. After a great couple of years for the business...
Bid Coordinator 40 hours per week £35,000 - £40,000 per annum dependent on experience Permanent Do you want to work for a company with no private shareholders? Do you want to work in a culture where “Doing Good” is more important that profit margins? Do you want to be part of an organisation t...
Salary Range: £35-40k, dependent on experience Location: Central Oxford Contract: Permanent Hours: Full-time Reports to: Director, Human Resources The Ellison Institute of Technology [EIT] develops and deploys technology in pursuit of solving some of humanity’s most challenging and enduring prob...
Systems Accountant - Oxford - £80,000 - Hybrid working (2 days in office) and flexible hours This fantastic Systems Accountant opportunity has arisen working one of Oxfordshire's most intriguing and impressive Company's. The role will involve overseeing and managing financial data and system...
You will work alongside other senior space engineers and programme managers and supervise junior staff, reviewing space payload design concepts and elaborating detailed solutions to meet project requirements, primarily (but not only) in the field of life-science applications in biology and medici...
Role- Mechanical Design Team Leader Salary- £65,000 - £75,000 per annum (dependent on experience) Type- Permanent Location- Oxford My client provides products and engineering solutions within the Manufacturing sector. They are looking for a Mechanical Design Team Lead to join their team in the O...
Care First 24 are currently seeking Nursing Associates required for Complex packages of care across Oxfordshire. \nWe are looking to build a supportive care team to work with adult and paediatric service users who requires complex care. You will be supported by our inhouse Clinical Team as well a...
Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world's leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equ...
We want you to #JOINTHEREBELLION! For 30 years we've been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books...
We want you to #JOINTHEREBELLION! For 30 years we've been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books,...
A team of experienced battery experts developing innovative software solutions are currently looking for a Principal Battery Applications Engineer to join them. The successful candidate will use expertise in battery systems and data analysis to work at the interface between powerful software prod...
THE COMPANY Northreach is a fast growing and next gen recruitment business set up in 2015, specialising in Biotechnology, IT, Finance and Embedded Talent Acquisition solutions in the UK, USA and Middle East. We’re a growing company that believes in offering outstanding delivery, over and above ...
Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology a...