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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

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  • Support Worker
    Support Worker
    2 months ago
    £12.71 hourly
    Full-time
    Birmingham

    We are looking for compassionate, reliable, and motivated Support Workers to join our dedicated team. You will provide person-centred support to vulnerable adults, helping them live as independently as possible while promoting dignity, choice, and respect. This is a rewarding opportunity for someone who is passionate about making a positive difference in people's lives. Whether you are experienced in care or looking to begin a career in health and social care, we welcome your application. Key Responsibilities: • Provide high-quality, person-centred support tailored to individual needs., • Assist with daily living activities, including personal care where required., • Support individuals to access the community, attend appointments, and participate in social and recreational activities., • Encourage independence, confidence, and wellbeing., • Administer or support with medication in line with training and company policies., • Maintain accurate care records and complete daily documentation., • Build positive relationships with service users, families, and healthcare professionals., • Safeguard vulnerable adults by recognising and reporting concerns in accordance with safeguarding procedures., • Follow care plans, risk assessments, and health and safety policies. We are looking for someone who: • Is caring, patient, and empathetic., • Has excellent communication and interpersonal skills., • Is reliable, trustworthy, and committed to providing outstanding care., • Can work independently as well as part of a team., • Is flexible to work a rota that may include evenings, weekends, and bank holidays., • Holds a full UK driving licence (preferred but not essential)., • Has previous care or support experience (desirable but not essential, as full training will be provided). If you are passionate about supporting others and want a career where you can make a real difference every day, we'd love to hear from you. Apply now to join our team and help empower vulnerable adults to live fulfilling, independent lives.

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