Head of Business Performance & Delivery
2 days ago
Oxford
End Date Monday 26 October 2026 Salary Range £0 - £0 Hybrid Working, Job Share JOB TITLE: Head of Business Performance & Delivery LOCATIONS: Bristol / Edinburgh / London HOURS: Full-Time Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. At Lloyds Banking Group, we're dedicated to helping Britain prosper and are seeking a Head of Business Performance & Delivery to play a key role in shaping how Corporate & Institutional Banking (CIB) delivers effective business management, organisational effectiveness and oversight of service provision to the non-ring-fenced bank. • Owning end-to-end business performance across CIB, ensuring clear visibility of performance, service delivery, capacity, dependencies, risks and outcomes., • Leading the development and evolution of the CIB Balanced Scorecard, Board metrics and executive reporting, ensuring clear, consistent and meaningful insight to support decision-making., • Defining and embedding operating models and organisation design approaches that enable efficient, resilient and well-controlled delivery of CIB priorities., • Providing senior oversight of service delivery into LBCM, ensuring CIB-provided services are delivered to agreed quality and resilience standards., • Establishing strong business management disciplines, including performance measures, scorecards, service measures, issue management and governance forums, to support effective performance oversight and decision-making., • Acting as a senior leader within Strategic Enablement, providing leadership support, challenge and oversight to ensure effective delivery and alignment to CIB priorities., • Being accountable for the operational control environment across the COO Business Unit, with oversight of the Business Unit Control capability and associated first-line risk and control framework. Significant experience leading business performance within a large, complex organisation. You'll have a strong track record of developing and evolving enterprise performance management approaches, scorecards and management information that provide meaningful insight into business performance, risks, opportunities and delivery outcomes. Experience developing and maintaining reporting for senior leadership, Boards and executive committees, alongside performance measures that support effective decision-making. You'll be comfortable translating complex information into clear, actionable recommendations. Experience assessing, designing and embedding operating models and organisational structures that support effective delivery, clear accountability and organisational resilience. This may include organisation design, governance frameworks, service delivery models, organisational effectiveness and strategic transformation initiatives. Experience leading complex service delivery arrangements, with the ability to balance performance, quality, resilience, governance and business expectations. Experience of service provision or complex internal service delivery models within a regulated environment would be beneficial. A proven ability to build credibility and influence at senior levels, providing constructive challenge and recommendations that support strategic priorities and organisational outcomes. You'll be comfortable operating across complex matrixed environments, working across teams, functions and competing priorities. Experience leading within robust governance and control environments, with the ability to establish effective governance arrangements, support clear ownership of actions and communicate risk and control matters clearly to senior audiences. Knowledge of financial services and regulated environments would be advantageous. Experience of service provision between ring-fenced and non-ring-fenced banking entities, or a comparable complex organisational structure, would be beneficial. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. • A generous pension contribution of up to 15%, • An annual performance-related bonus, • Share schemes including free shares, • Benefits you can adapt to your lifestyle, such as discounted shopping, • 30 days’ holiday, with bank holidays on top, • A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr