Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.
Key Responsibilities - Recruitment & Onboarding: Drafting job descriptions, posting vacancies, screening CVs, arranging and participating in interviews, conducting background checks, and ensuring smooth onboarding for new hires. - Employee Relations & Performance Management: Supporting employee engagement, conducting performance appraisals, organizing satisfaction surveys, and exit interviews to promote a positive work environment. - Training & Development: Coordinating employee training programs, tracking learning progress, and assisting with career development initiatives. - Compensation & Benefits: Assisting in developing and implementing fair and competitive pay structures and managing employee benefits schemes. - HR Policies & Compliance: Ensuring all HR policies and procedures comply with UK employment laws; managing contracts, holiday leave, sick leave, etc. - Data Management & Reporting: Maintaining employee records and preparing HR-related reports to support management decisions. Who We’re Looking For - Education: A degree in Human Resource Management, Business Administration, Psychology, or a related field. - Experience: Minimum of 2 years of relevant HR experience, with a strong understanding of UK employment laws. - Language Skills: Proficient in English, with strong written and verbal communication skills. - Technical Skills: Proficient in Microsoft Office; familiarity with HRIS (Human Resources Information Systems) is a plus.
For UK Based Candidates only. Care givers, carers, care and support workers required to work for reputed care company. Excellent Pay, Pension benefits. Start on our Career Journey and progress to Senior Care Assistant or step-up to one of our office roles. All Training provided for new starters This is door to door care job, based in Richmond. After training you will have to go to clients houses to provide care to elderly. Care involves personal care, giving them bath, shower, helping them to change clothes, medication etc. You will be given training. You will need good English speaking and writing skills to apply for this role.